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"INSANE" COST AND PRODUCTIVITY IMPROVEMENTS

--------------------------------------------------------------------------------

Customer StorySeptember 23, 2021

They continue to innovate to constantly offer reliable and accessible solutions
and prospects that guarantee quality. Crown Ceram offers a wide range of
products and has a close collaboration between prosthetics, engineers, and
dental practitioners.



Their decision to switch to Oqton software a year ago has, by their own
admission, totally transformed their way of working. “Everything is easier for
us now”, enthuses manufacturing manager Maxime Fontaine, in charge of milling,
3D printing and the upgrade of Crown Ceram’s 3D printers, “and the cost savings
are insane!”

With 120 employees, Crown Ceram is purely focused on the dental market, making
dental prosthetics to order based on an impression of the patient. They continue
to innovate and remain on the cutting edge of this rapidly developing technology
by investing in the latest innovations. With the arrival of 3D printing onto the
market around ten years ago, says Fontaine, “we decided to digitize every
prosthetic we made: we digitize a model and then we design the new tooth and
manufacture it with a 3D printer and milling machine.” This is followed by a
manual finish to precisely color match the final product.

By the end of 2019, they had grown to eight milling machines, five 3D printers
for resin and three 3D printers for metal, with many different makes and models.
“Every time you needed to have a specific software for each machine because each
brand of machine has their own software”, says Fontaine. “It's very hard for the
team to be an expert on every software, with specific workflows on every
machine”. This is why, at the start of 2020, Crown Ceram decided to partner with
Oqton.




ALL MACHINES ON ONE PLATFORM

“With Oqton, we can put all our machines onto one platform. It's much easier for
us to use now, on a daily basis”, says Fontaine. Since the partnership,
productivity is far higher, and the complexity of the projects they can take on
has increased too. “We can do more, and more easily. The productivity of our 3D
resin printers has improved by 30 percent, so we don't need to buy a new machine
now. On our metal printers we have reduced the human time necessary to create a
plate by four.”

With Oqton, we can put all our machines onto one platform. It's much easier for
us to use now, on a daily basis. We can do more, and more easily.

Maxime Fontaine

Manufacturing Manager, Crown Ceram

Overall, Fontaine believes they have been able to double their output since
shifting to Oqton. Crown Ceram had considered purchasing two additional machines
next year under the previous system; now, they don’t have to. Given that each
metal printer costs around €300,000, the cost savings for them have been
substantial.

“We print the same things as before, but faster”, says Fontaine. “A lot faster.
So we can put more parts in one plate because they can do something like 3D
nesting for RPD frames, with more parts on one build. And the printing time is
very fast.” The impact on profitability is therefore “simple math”, he says:
“Because when you print only 20 parts per day on one machine, you take the
monthly price of the machine and divide it by 20. Now, we can divide it by 40
parts per day.” When they need to buy a new machine, it will now be like “buying
one but getting two”.

This also provides a cost saving with regards the necessary business square
meters. With each machine requiring nine square meters floor space, half the
number of machines requires half the amount of business space. “Everything is
cut in half, including maintenance costs, if productivity is multiplied by two.”




DRIVING BUSINESS GROWTH

Since partnering with Oqton, Crown Ceram has been able to increase
profitability, which improves their position in the market, but also to scale
the business to take on more clients. Due to the fast growth of the French
dental market, Fontaine admits they previously had to ask their sales team to
slow down, because their machines and software could not keep up with demand.
Now, “we tell the sales reps they can send us as much as they want!”

Operation time of data preparation for the RPD frames used to require one hour
to build ten parts. “Now I think it takes 15 minutes”, says Fontaine. With the
old software, it was difficult to break the support from the part, with one
person dedicated to this manual process; “now, you can remove it with just one
finger because the supports are much thinner”, laughs Fontaine, “and it is maybe
99 percent complete, you only need to do some light finishing. The two processes
cannot be compared. It was a big problem, and now it’s very easy.”

The initial decision to team up with Oqton, however, required a change in
mindset, as the previous software came free from the manufacturer, while Oqton
is subscription based. “As soon as I saw the first print on the machine and the
huge gap in terms of productivity, I didn’t mind paying an annual subscription
compared to having to buy a new €300,000 machine”, says Fontaine. When you
combine that with the savings on human times and materials, he says, the annual
subscription is in fact a huge net saving compared to the previous ‘free’
software: “Yes, we have to pay for it, but we save so much more.”




COMPLETE VISIBILITY AND CONTROL

In particular, Fontaine is a big fan of the updates on the Oqton dashboard: “It
tells you how many parts you will print today, the quantity of resin this will
use, real-time machine status, you can see charts to see if production is
ramping up, and if the material usage is ramping up or down. All of this is
clear to see, in one place.” Not only that, but some of the CAM software was
last updated in 2015. By comparison, he says, Oqton is unique as updates happen
every two weeks on the cloud enabling them to stay on top of the rapid pace of
change: “there is no competition right now.”

Continuous improvements by Oqton translate into additional benefits and upgrades
for Crown Ceram. “The goal of Oqton is to automate the most you can. At the
beginning, we were doing more manually, and now we are doing less and less
manually. So, we have time to do other things in the lab.” His advice for other
companies in the same position is to talk with Oqton, “because there are huge
savings to be made, you feel it instantly. The only question you have is why
didn’t we do this sooner?” And his advice for his direct competitors? “Please,
don’t use Oqton!”, he laughs, “They are too good!”


ABOUT CROWN CERAM

Crown Ceram is a family business that has cultivated its art of innovation for
more than 38 years. They continue to innovate to constantly offer reliable and
accessible solutions and prospects that guarantee quality. Crown Ceram offers a
wide range of products and has a close collaboration between prosthetics,
engineers, and dental practitioners.

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