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HELPCENTER


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Canteen

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Wing Cards

Browse our collection of short, instructional, how-to cards you can post in your
market.

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article here.

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Hardware Categories
365Beacon AirVend Dining Legacy Kiosks Market Security NanoMarket PicoPlatform
V5 Kiosks CK Legacy
Software Categories
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Brand and Sales Materials
Brand Guidelines Grand Openings Sales Material Additional Docs Things to Know!
Browse common questions
Finance Products General Questions
Disbursements
 * Can I access my disbursement report online?
 * Why are cash fundings deducted from my GMA disbursement?
 * Why are past due invoices being deducted from my disbursement?
 * If my kiosk is offline, why can a sale still go through and not appear on my
   disbursement?
 * Is the column labeled "Taxes" on my GMA disbursement included in my
   disbursement total?
 * See more

Invoices & Payments
 * How can I pay my bill?
 * Why am I getting a list of charges due with no details?
 * Can I get an invoice now for an order I just placed or will place soon?
 * I paid my transfer fee, what are the next steps?

Customer Accounts/Charges
 * What does GMA stand for?
 * Does 365 pay the sales tax for my company or are we responsible for paying
   the sales tax?
 * What are the charges on my credit card for?
 * If I fund a customer’s account, why does it show as a deduction in the
   adjustment column?
 * Can you tell me what the adjustment on my GMA report is for?

ADM
   
 * How do Pick Lists work?
 * How can I complete a bulk price change?
 * What are some of the most common reports for sales and reconciliation in ADM?
 * How do I create a promotion?
 * What web browser is ADM best viewed in?
 * See more

PicoCooler
 * How do I enter service mode on my cooler and Pico?
 * Does PicoCooler have ethernet?
 * My PicoCooler says Health Safety Checks are engaged, how do I clear these?
 * What type of connectivity does the PicoCooler offer?
 * Does Pico offer Verizon network capabilities?
 * See more

365Beacon
 * What is the 365Beacon?
 * How do you install the Beacon?
 * Where should I put the Beacon?
 * What are the pros and cons of having multiple Beacons?
 * Can a Beacon be placed in a marketplace with an existing kiosk or tablet?
 * See more

Network & Connectivity
 * Where is the network documentation for my product?
 * What do I do if my kiosk goes offline?
 * Can I get offline alerts for my devices?
 * Do the Gen3 and NanoMarket kiosks have NFC capability?

Market Management
 * Can we use key fobs (market cards) in the market? How does it work?
 * Do you have signage we can display in the market?
 * Where can I find flyers to post around my market that will show customers how
   to use a kiosk?
 * Do you have any sales information about your products?
 * Are there any recommended best practices?

Misc
 * Where can I find details about the Loyalty Program?

New Articles
Ingenico - Apriva Certificate Update
2022-10-18
ADM Capabilities Overview Sheet
2022-10-18
Aux & Aux+ Kiosk Pricing Sheets
2022-10-05
ADM - Release Notes -220916 [10-06-2022]
2022-09-30
Windows 8.1 to 10 Upgrade for Operators
2022-10-21
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Contact Us
 * Submit a Ticket
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