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CYBERSECURITY INCIDENT
--------------------------------------------------------------------------------
Updated: July 1, 2024
The Evolve Team continues to work around the clock to respond to the recent
cybersecurity incident. We are committed to transparency and have provided a
detailed update below about what happened, how we are responding, and actions
you can take. We will continue to provide regular updates on this page.
Thank you for your continued patience. We regret any inconvenience this incident
may cause and are grateful for your understanding.
Because the investigation continues and information is being regularly updated
and to avoid confusion, we have removed and archived previous updates.
WHAT HAPPENED
In late May 2024, Evolve Bank & Trust identified that some of its systems were
not working properly. While it initially appeared to be a hardware failure, we
subsequently learned it was unauthorized activity. We engaged cybersecurity
specialists to investigate and determined that unauthorized activity may have
been the cause. We promptly initiated our incident response processes, stopped
the attack within days, and have seen no new unauthorized activity since May 31,
2024. We engaged outside specialists to investigate what happened and what data
was affected, as well as a firm to help us restore our services. We reported
this incident to law enforcement.
While the investigation is ongoing, we want to share some important information
about what we know so far. At this time, current evidence shows the following:
* This was a ransomware attack by the criminal organization, LockBit.
* They appear to have gained access to our systems when an employee
inadvertently clicked on a malicious internet link.
* There is no evidence that the criminals accessed any customer funds, but it
appears they did access and download customer information from our databases
and a file share during periods in February and May.
* The threat actor also encrypted some data within our environment. However, we
have backups available and experienced limited data loss and impact on our
operations.
* We refused to pay the ransom demanded by the threat actor. As a result, they
leaked the data they downloaded. They also mistakenly attributed the source
of the data to the Federal Reserve Bank.
WHAT WE HAVE DONE
Since becoming aware of the incident, we have taken steps to enhance existing
controls and further secure our environment, including:
* Resetting passwords globally.
* Reconstructing critical Identity Access Management components, including
Active Directory.
* Further hardening of firewall and dynamic security appliances.
* Deploying endpoint detection and response and other security tools to harden
the network.
We are in the process of further strengthening our security response protocols,
policies and procedures, and our ability to detect and respond to suspected
incidents.
WHAT INFORMATION IS AFFECTED
At this time, we have evidence that files were downloaded from our systems. The
investigation is in its early stages, but it appears that names, Social Security
numbers, bank account numbers, and contact information were affected for most of
our personal banking customers, as well as customers of our Open Banking
partners. We have now learned that personal information relating to our
employees was also likely impacted.
We are still investigating what other personal information was affected,
including information regarding our Business, Trust, and Mortgage customers.
WHAT WE WILL BE DOING
We are committed to supporting our customers and partners through this process.
To that end, we will be directly notifying each individual whose personal
information was affected and offering them two years of free credit monitoring
and identity theft protection. We anticipate that we will begin sending these
individual notifications via email on July 8, 2024. These notices will also
include details regarding our dedicated call center, established to provide
assistance enrolling in credit monitoring and answer questions about the
incident.
More details will be shared on this page in the coming days.
WHAT YOU CAN DO
We encourage all personal banking customers and financial technology partners’
customers (end users) to remain vigilant by monitoring account activity and
credit reports.
You can set up free fraud alerts with nationwide credit bureaus—Equifax,
Experian, and TransUnion. You can also request and review your free credit
report at Freecreditreport.com. If you suspect any fraud or suspicious activity,
please contact us immediately.
If you suspect that you are the victim of identity theft or fraud, you have the
right to file a report with the Federal Trade Commission (FTC) or law
enforcement authorities.
You can contact the FTC at:
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
(877) ID-THEFT (438-4338)
https://www.identitytheft.gov
We appreciate your patience and understanding as we navigate this challenging
situation. Your trust is of utmost importance to us, and we are committed to
transparency.
If you have further questions, please review our Frequently Asked Questions page
or contact cyberalert@getevolved.com or 833.947.1379.
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