www.extrahop.com Open in urlscan Pro
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EXTRAHOP PRIVACY NOTICE

This Privacy Notice explains how ExtraHop Networks, Inc. and its affiliates
(collectively, "ExtraHop", "we", or "us") collect, use, disclose and otherwise
process Personal Information that identifies or could be identifiable to you,
and the choices we offer, including how to access, update, or delete your
information. Personal Information means information that identifies, relates to,
describes, is reasonably capable of being associated with, or could reasonably
be linked, directly or indirectly, with you.


THIS NOTICE APPLIES TO:

Personal Information that may be collected when you visit, interact with or use
any of our websites, social media pages, marketing or sales communications,
evaluation or purchase of our products and services, implementation and use of
our products and services, online or offline interactions, and other means
offered and controlled by us. We may also collect information about you from
other sources such as public databases, joint marketing partners, social media
platforms, conference/event hosts, and partners when you interact with them.


THIS NOTICE DOES NOT APPLY TO:

The content that our customers and their end users upload, capture, or store in
connection with our products and services. In those circumstances: (i) ExtraHop
is processing such content on behalf of a customer and that customer is
responsible for the collection and use of your data; (ii) the customer’s privacy
notice will apply to the customer’s collection and use of such content; and
(iii) you should refer to their privacy notice and direct any queries regarding
your information to them.


INFORMATION COLLECTED

ExtraHop collects Personal Information from you directly, through automated
means, and from third parties, as each source is described more fully below.


FROM YOU

We collect Personal Information when you voluntarily provide it to us (including
to our service providers, partners, or other parties who collect it on our
behalf). For example, we collect Personal Information when you evaluate, order,
purchase, use, or request information about ExtraHop products and services,
request or subscribe to marketing communications, complete surveys, provide such
data in product feedback, or sign up for an ExtraHop event or webinar. We may
also collect Personal Information from you when you attend one of our events,
during phone calls with sales representatives, or when you contact customer
support.

The Personal Information we collect from you may include:

 * Identifiers or contact information (such as your name, address, telephone
   number, or email address);
 * Professional information (such as your employer’s name, address, job title,
   department or job role);
 * Commercial information regarding which ExtraHop products or materials in
   which you express interest
 * User IDs and passwords such as those to access your ExtraHop account;
 * Your contact preferences;
 * Information you choose to provide when completing any "open text" boxes in
   our forms (for example, for event sign-up, product feedback, or survey
   requests;
 * Information disclosed by you on message boards, chat features, blogs, and
   other services or platforms to which you can post information and materials
   (including third party services and platforms); and
 * Billing and transactional information.


AUTOMATICALLY

We use technology that is integrated into our online assets such as cookies, web
beacons, and embedded URLs to provide us with automated data collection when you
use, access, or interact with our online assets. This information may include:

 * Computer or device information, such as computer type, screen resolution,
   operating system name and version, device manufacturer and model, language,
   Internet browser type and version, and the name and version of the website,
   product, and/or service you are using;
 * Information collected by tracking technologies, including cookies, web
   beacons, and other tracking technologies that collect information about you
   when you interact with our sites or emails, such as your browsing and
   engagement behavior; and
 * IP address, which is a number automatically assigned to your computer or
   device, and information derived from your IP address such as geographic
   location;

We automatically collect certain data relating to the performance and
configuration of our products and services and our customers’ and end users’
consumption, use of, and interaction with the products and services. Such
information may include:

 * Technical information, or data obtained from APIs, software or systems
   hosting the products and services and devices accessing these products and
   services, log files generated during such use;
 * License usage data, including account entitlements, license consumption,
   capacity, or type in our systems through an assigned license ID;
 * Usage data, including information about operating environments, performance
   metrics, error counts, string data, and user/product interactions; and
 * Data and metadata about an end user, such as user ID, email, IP address,
   other data about the user’s computer or other device, browser and connecting
   software (e.g., OS and software versions).


THIRD PARTIES

We may also acquire data from other sources including affiliates, our partners,
or others that we use to make our information better or more useful. For
example, we may compare the geographic information acquired from commercial
sources with the IP address collected by our automatic data collection tools to
derive your general geographic area. Information may also be linked via a unique
identifier, such as a cookie or account number. This information may include any
of the information we collect from you directly or that is collected
automatically via our online assets.


USE OF INFORMATION

We may use information we collect about you, including any Personal Information,
to:

 * operate, audit and improve our websites, products and services;
 * provide customer service and support;
 * provide and to facilitate the delivery of products and services you request;
 * send you related information, including confirmations, invoices, technical
   notices, updates, security alerts, training and support and administrative
   messages;
 * maintain your account;
 * enhance security, monitor and verify identity or service access, combat
   fraud, spam, malware or other network and/or information security risks;
 * detect bugs, report errors and perform activities to maintain the quality or
   safety of our websites and services;
 * conduct research and development;
 * understand you and your preferences to enhance and personalize your
   experience and enjoyment when using our sites, products and services;
 * develop and send you marketing, sales and promotional communications (where
   this is in accordance with your marketing preferences);
 * communicate with you about one of our events or our partner events, including
   webinars, conferences and demos;
 * facilitate the delivery of ExtraHop certification courses or training in
   which you may enroll;
 * respond to your comments or questions or provide information requested by
   you;
 * link or combine it with other personal information we get from third parties,
   to help understand your needs, provide you with better service and to prevent
   fraud;
 * process and deliver contest entries and rewards;
 * display and measure engagement with advertisements across different devices
   and sites;
 * maintain legal and regulatory compliance, exercise our legal rights, and
   administer and perform under our contracts;
 * short-term, temporary use, such as customizing content that we or our service
   providers display on websites or services; and
 * process your information for other legitimate business purposes, such as
   customer surveys, data analysis, audits, collecting and assessing feedback,
   identifying usage trends, determining the effectiveness of our marketing
   campaigns and to evaluate and improve our websites, products, services,
   marketing and customer relationships.

We may store or process Personal Information in the United States and other
countries.


DISCLOSURE OF INFORMATION

If we disclose your information, we require the recipients (as appropriate) to
comply with security standards, and privacy and confidentiality requirements. We
may disclose information we collect about you in the following ways.

 * We may disclose your information to our affiliates subject to these
   obligations. We may transfer your Personal Information to other ExtraHop
   entities in the US and worldwide for the purposes outlined in this Privacy
   Statement. We protect your Personal Information per this Statement wherever
   it is processed and take appropriate contractual or other steps to protect it
   under applicable laws.
 * We may disclose your information to our service providers, contractors,
   vendors, subprocessors, and other third parties we use to support our
   business. We may disclose your information to third parties, such as vendors,
   consultants, agents and other service providers who provide services such as
   IT and system administration and hosting, research and analytics, marketing,
   targeted advertising, training and certifications, customer support, and data
   enrichment for the purposes and according to the legal bases described below.
   Our service providers are required by contract to safeguard any Personal
   Information they receive from us and are prohibited from using the Personal
   Information for any purpose other than to perform the services as instructed
   by ExtraHop. These service providers may be located in the US or other global
   locations.
 * We may disclose your information to our partners, such as distributors and
   resellers, and to other business partners, to fulfil product and information
   requests, to effectively deliver unified support, to provide customers and
   prospective customers with information about ExtraHop, and for event
   purposes. From time to time, ExtraHop may engage in joint sales, product
   promotions, or events with selected business partners. If you purchase or
   express interest in a jointly-offered product, promotion, service, or event,
   we may share relevant Personal Information with those partners. Such partners
   are responsible for managing their use of the Personal Information collected
   in these circumstances, including providing information to you about how they
   use your personal information. We recommend you review the privacy notices of
   the relevant partner to find out more about their handling of your personal
   information.
 * In the preceding 12 months, we have disclosed the above categories of
   personal information to third-party advertising partners, such as in
   connection with our use of tracking technologies for cross-context behavioral
   advertising or by providing lists of email addresses for potential customers,
   so that we can reach you across the web with advertisements for our products
   and services.
 * We may disclose your Personal Information when we believe, in good faith,
   that we must: (i) respond to duly authorized information requests of law
   enforcement agencies, regulators, courts, and other public authorities,
   including to meet national security or other law enforcement requirements;
   (ii) comply with any law, regulation, subpoena, or court order; (iii)
   investigate and help prevent security threats, fraud or other criminal or
   malicious activity; (iv) enforce/protect the rights and properties of
   ExtraHop or our affiliates; or (v) protect the rights or personal safety of
   ExtraHop's and our affiliates' employees, and third parties on or using
   ExtraHop property when allowed and in line with the requirements of
   applicable law.
 * We may disclose your information where, whether for strategic or other
   business reasons, ExtraHop decides to sell, buy, merge, reorganize, or
   otherwise convey of some or all of our assets; In such transactions, we may
   disclose or transfer your Personal Information to prospective or actual
   purchasers or receive your Personal Information from sellers. Our practice is
   to seek appropriate protection for your Personal Information in these types
   of transactions.
 * We may disclose your information upon your consent.

If you use our community/customer forums, you should be aware that any
information, including Personal Information, you submit there can be read,
collected, or used by other users of such forums. We are not responsible for
other party’s use of any information you choose to submit in a forum.

Other than your ExtraHop account access credentials, we do not collect and you
are discouraged from disclosing to us any Sensitive Personal Information. In the
event Sensitive Personal Information is disclosed to us, we will not disclose
such information to a non-agent third party or use such information for a
purpose other than the purpose for which it was originally collected unless we
have received your consent. We do not collect or process Sensitive Personal
Information for the purpose of inferring characteristics about consumers.


COOKIES

A cookie is a small data file sent to your browser from a web server and stored
on your hard drive. We use cookies to collect certain information about our
website visitors, such as remembering preferences, facilitating navigation,
displaying information more effectively, understanding usage patterns,
collecting statistics regarding website usage, and providing us with other
business and marketing information. We may also combine this information with
other information we collect about you for various purposes, such as improving
our websites, understanding campaign effectiveness, tailoring communications,
and for other internal business purposes. If you do not want us to collect
cookies on the ExtraHop website, you may set your browser to refuse cookies or
to alert you when cookies are being sent. If you do so, please note that some
parts of our website may become unavailable or may not function properly.

A web beacon, also known as an Internet tag, is a small graphic image that may
be included on our websites or emails. We may use web beacons or similar
technologies for certain business purposes, such as tracking the number of
visitors to our websites, monitoring how users navigate our websites, and
counting how many emails were opened or articles or links were viewed.

We may work with online ad networks to place anonymous cookies on your computer
and use similar technologies to understand your interests based on your online
activities and tailor more relevant ads to you. If you do not wish to receive
such tailored advertising, you can visit this page to opt out of most companies
that engage in such advertising. Opting-out will not prevent you from seeing
ads; the ads will not be delivered through these targeting methods. We also use
cookies through Google Analytics or other similar services to compile reports
and improve our site. The Google Analytics cookies do not identify you, but
instead collect information in an anonymous form that will be transmitted to and
stored by Google in accordance with its privacy practices. You can read more
about Google Analytics' privacy practices here and control Google Ads here.


LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We only use your Personal Information in a lawful, transparent, and fair manner.
Depending on the specific Personal Information concerned and the factual
context, we rely on the following legal bases:

 * As necessary to prepare and enter into a contract;
 * Consistent with specific revocable consents;
 * As necessary to comply with our legal obligations;
 * To protect your vital interests or those of others; and
 * As necessary for our (or others') legitimate interests, unless those
   interests are overridden by your interests or fundamental rights and
   freedoms.


INFORMATION SECURITY

ExtraHop implements reasonable physical, administrative, and technical
safeguards designed to protect your Personal Information from loss, misuse,
unauthorized access or disclosure, alteration, and destruction. We also
contractually require our service providers and other third parties we use to
support the business to protect such information from loss, misuse, unauthorized
access or disclosure, alteration, and destruction. The safety and security of
your information also depends on you. Where we have given you (or where you have
chosen) a password for access to certain parts of our products and services, you
are responsible for keeping this password confidential.


RETENTION OF INFORMATION

We will retain and use your Personal Information as necessary to fulfill the
purposes for which it was collected, comply with our business requirements and
legal obligations, resolve disputes, protect our assets, and enforce our
agreements. We will also take reasonable steps to delete your information if you
request deletion of your information.


CROSS BORDER DATA FLOWS

ExtraHop is a global organization and the information we collect from you,
including Personal Information, may be transferred to and stored in a country
other than the country in which the information was collected (including, but
not limited to, servers and data centers located in the United States). To
facilitate data transfers, we utilize recognized data transfer frameworks such
as Standard Contractual Clauses, the EU-U.S. Privacy Shield Program (and its
successor the Data Privacy Framework), and the European Commission's adequacy
decisions about certain countries, as applicable.

In certain situations, we may be required to disclose Personal Information in
response to lawful requests by public or government authorities, including to
meet national security or law enforcement requirements. We will work with the
appropriate regulatory authorities, including local data protection authorities,
to resolve any complaints regarding the transfer of your data that we cannot
resolve with you directly. With respect to Personal Information received from
the European Union, United Kingdom, and Switzerland, ExtraHop is subject to the
regulatory enforcement powers of the U.S. Federal Trade Commission.


ENFORCEMENT AND DISPUTE RESOLUTION

In compliance with the Privacy Shield Principles, ExtraHop commits to resolve
complaints about our collection or use of your Personal Information. Individuals
from the European Union, United Kingdom, or Switzerland with inquiries or
complaints regarding our Privacy Notice should first contact us using the
methods described in the Contact section below. We will respond to complaints
regarding the collection or use of your Personal Information within forty-five
(45) days.

ExtraHop has further committed to refer unresolved Privacy Shield complaints to
JAMS, an alternate dispute resolution service located in the United States. If
you do not receive timely acknowledgment of your complaint from us, or if we
have not addressed your complaint to your satisfaction, please contact or visit
the JAMS Privacy Shield site for more information or to file a complaint. The
services of JAMS are provided at no cost to you. If neither ExtraHop nor JAMS is
able to resolve your inquiry, you have the right to invoke binding arbitration.


THIRD-PARTY LINKS AND SOFTWARE

Our websites, products and services may link to third-party content. This
Privacy Notice does not address, and we are not responsible for, the practices
of any third parties. The inclusion of a link within our websites, products and
services does not imply endorsement of the linked site or service by our
affiliates or us. We encourage you to review the privacy policies and learn
about the privacy practices of those companies whose websites you choose to
visit.


INFORMATION FROM CHILDREN

ExtraHop does not direct its websites, products or services to children under
the age of 16 and does not knowingly collect Personal Information from children
under the age of 16 without appropriate parental or guardian consent. If you
believe we may have collected Personal Information from someone under the
applicable age of consent in your country without proper consent, please let us
know using the methods described in the Contact section below, and we will take
appropriate measures to investigate and address the issue.






YOUR PRIVACY RIGHTS

You may contact us at any time to opt-out of: (a) direct marketing
communications; (b) automated decision-making and/or profiling; or (c) any new
processing of your Personal Information that we may carry out beyond the
original purpose. If you choose not to provide certain information depending on
the nature of your relationship with us, you may be unable to engage in certain
activities or use certain websites, features, products, or services. Completing
the “unsubscribe” option in a marketing email from ExtraHop is a form of opt-out
and will prevent you from receiving future marketing emails directly from
ExtraHop. Opt-out processes may take some time to complete, but we will work to
meet your request as quickly as possible. In certain circumstances, you may
still continue to receive administrative messages or other required
communications that are part of certain products and services unless you stop
using or cancel the product or service in accordance with its terms.

Depending on the applicable privacy laws, you may have certain rights relating
to your Personal Information. These rights may include:

 * You may request a copy of your personal information or request to correct,
   update, or delete your personal information.
 * You may request that we disclose what personal information we collect,
   including the categories of personal information, the categories of sources
   from which the personal information is collected, the business or commercial
   purpose for collecting, selling, or sharing personal information, and the
   categories of third parties to whom we disclose personal information.
 * Where required by law, you can object to processing of your personal
   information, ask us to restrict processing of your personal information, or
   request portability of your personal information.
 * If we collected and processed your personal information with your consent,
   where required by law, you can withdraw your consent at any time. Withdrawing
   your consent will not affect the lawfulness of any processing we conducted
   prior to your withdrawal, nor will it affect processing of your personal
   information conducted in reliance on lawful processing grounds other than
   consent.
 * Where applicable, if you wish to submit a complaint to a data protection
   authority about our collection and use of your personal information, you can
   find contact details for data protection authorities in the EEA
   available here, in the United Kingdom here, and in Switzerland here.
 * Californians also have the right to opt out of the sale of personal
   information or the sharing of personal information for cross-context
   behavioral advertising, as well as the right to limit the use or disclosure
   of sensitive personal information for purposes other than those permitted by
   the CCPA if sensitive personal information is collected. As described above,
   we do not collect, use or disclose sensitive personal information but for the
   limited purpose of administering access to your ExtraHop account or as
   otherwise permitted by the CCPA. You may opt-out of the sharing of Personal
   Information via Cookies as described in the Cookies section above.

To exercise your rights under applicable data protection laws, you can contact
us using the methods described in the Contact section below. When contacting us,
please specify what Personal Information the request is concerning and which of
the above rights you would like to exercise. ExtraHop will verify that the
information you submit (which may include your first name, last name, email
address, company, and country/state) matches our records before we fulfill the
request. You may use an authorized agent to submit a consumer rights request on
your behalf, however, ExtraHop will require the authorized agent to provide
signed permission to submit the request on your behalf and may still contact you
to confirm your identity and that this request was submitted with your
permission. We will use commercially reasonable efforts to comply with your
request. In certain circumstances, we may not be able to fulfill your request if
we believe such request would violate any law or legal requirement or cause the
information to be incorrect. Additionally, we may need to retain certain
information for recordkeeping purposes, legal purposes and/or to complete any
transactions that you began prior to your request.

ExtraHop will not discriminate against you if you exercise any of your rights
under applicable privacy laws.

If we obtained your Personal Information from an ExtraHop Customer or third
party acting on your behalf, you should directly contact such ExtraHop Customer
or third party to whom you provided your information. We are not responsible for
and have no control over the privacy and data security practices of ExtraHop
Customers or other third parties, which may differ from those set forth in this
Privacy Notice.


CONTACT

If you have any questions or concerns regarding this Privacy Policy, please
contact us by email at privacy@extrahop.com
by phone at 1-877-333-9872
or write to the following address:

Attention: Legal Department
ExtraHop Networks, Inc.
520 Pike Street
Suite 1600
Seattle, WA 98101
United States


DIFFICULTY ACCESSING OUR PRIVACY POLICY

Individuals with disabilities who are unable to usefully access our Privacy
Notice online may contact us to inquire how they can obtain a copy of our policy
in another, more easily readable format.


PRIVACY POLICY CHANGES

We may modify this Privacy Notice at any time and will post any changes we make
to the Privacy Notice on this page. You can determine when this Privacy Notice
was last revised by referring to the last updated date at the bottom of this
page under the Effective Date section.


EFFECTIVE DATE

This Privacy Notice was last updated on August 29, 2023.




 * Copyright ExtraHop Networks 2023
 * Terms of Use
 * Privacy Notice
 * Do Not Sell or Share My Personal Information

 * Facebook
 * Twitter
 * LinkedIn
 * Instagram
 * YouTube




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www.extrahop.com Open in urlscan Pro 44.231.190.113 Public Scan

Form analysis 1 forms found in the DOM

Text Content

www.extrahop.com Open in urlscan Pro
44.231.190.113 Public Scan

Form analysis
1 forms found in the DOM