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Form analysis
1 forms found in the DOM

POST /account/OrderLookup.action

<form method="post" action="/account/OrderLookup.action" onsubmit="onOrderLookupSubmit();">
  <div class="row-fluid">
    <div class="widget span8 offset4" style="min-height: 431px">
      <div class="head-title">Your Order</div>
      <div class="pal mam">
        <p><strong>View the status of your order</strong></p>
        <div class="clearfix">
          <label for="order.orderId">Order ID</label>
          <input name="order.orderId" id="order.orderId" type="text">
          <br>
          <label for="emailAddress">Email Address</label>
          <input name="order.emailAddress" id="emailAddress" type="text">
          <br>
          <br>
        </div>
        <div><input name="orderLookup" type="submit" class="btn btn-primary" value="Continue"></div>
      </div>
    </div>
    <div class="widget span8">
      <div class="head-title">FAQs</div>
      <div class="widget rootWidgetClass  accountAssistant myAccountFaqOrders widget row-fluid widgetNoTitle" style="" id="widget_7788b796-e145-4f7b-82c9-a36795dc9537">
        <div class="widgetContent ">
          <script>
            $(function() {
              //collapse icon when a different item has been expanded
              $(".accordion-body").on('show.bs.collapse', function() {
                //get all links that are not collapsed
                var self = this;
                $('#Questions a.accordion-toggle').not('.collapsed').each(function() {
                  //if anchor's sibling div.accordion-body' is collapsed (no .in class), then add class 'collapsed' to anchor
                  var anchor = this;
                  $(this).parent().siblings('.accordion-body').not('.in').each(function() {
                    if ($(self).attr('id') !== $(this).attr('id')) {
                      $(anchor).addClass('collapsed');
                    }
                  });
                })
              })
            });
          </script>
          <div class="accordion" id="Questions">
            <div class="accordion-group accountFaq accountFaq1_whenTixShip">
              <div class="accordion-heading">
                <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#Questions" href="#accountFaq1">
				<span>When should I receive my tickets?</span>
			</a>
              </div>
              <div id="accountFaq1" class="accordion-body collapse">
                <div class="accordion-inner">
                  <p>Once your order is confirmed the tickets will be delivered as soon as the ticket seller has the tickets in their possession. That typically occurs a short time after the order is confirmed, which may be a couple of hours for
                    e-tickets or a few days for shipped tickets. When purchasing far in advance of the event, please keep in mind that the tickets may not yet have been printed or distributed to the ticket seller. Certain teams, artists and venue box
                    offices may hold distribution of tickets until the hours, or days, just prior to the event. You will always be notified of the expected date for delivery based on when the ticket seller expects to have the tickets “in hand”. On
                    some orders your tickets may not be delivered, or accessible until the day of the event. Whatever the delivery method or expected ship date, you are covered by our 100% Guarantee and will receive your tickets in time for the
                    event.</p>
                </div>
              </div>
            </div>
            <div class="accordion-group accountFaq accountFaq4_cancelOrder">
              <div class="accordion-heading">
                <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#Questions" href="#accountFaq4">
				<span>Am I allowed to cancel my order?</span>
			</a>
              </div>
              <div id="accountFaq4" class="accordion-body collapse">
                <div class="accordion-inner">
                  <p>No, since we are a ticket resale marketplace, all sales are final. Please make sure you are buying the tickets you want, for the correct event and date before you click Place Order.</p>
                </div>
              </div>
            </div>
            <div class="accordion-group accountFaq accountFaq5_seviceCharge">
              <div class="accordion-heading">
                <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#Questions" href="#accountFaq5">
				<span>Why is there a Service Charge included in my order?</span>
			</a>
              </div>
              <div id="accountFaq5" class="accordion-body collapse">
                <div class="accordion-inner">
                  <p>The price paid for the tickets in your order represent funds that are paid to the seller of the tickets. Service charges are used for business operations necessary for the transaction. Among other activities, these operations
                    include advertising, updating our website, providing a wide selection of valid and authentic tickets, and supporting our customer service team.</p>
                </div>
              </div>
            </div>
            <div class="accordion-group accountFaq accountFaq6_differentName">
              <div class="accordion-heading">
                <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#Questions" href="#accountFaq6">
				<span>There's a different name listed on my ticket. Can I still use it?</span>
			</a>
              </div>
              <div id="accountFaq6" class="accordion-body collapse">
                <div class="accordion-inner">
                  <p>Yes, your tickets are valid for use. The different name on the ticket may be simply that of the original purchaser. Your tickets are completely transferrable and guaranteed to be valid for entry.</p>
                </div>
              </div>
            </div>
            <div class="accordion-group accountFaq accountFaq7_higherPrice">
              <div class="accordion-heading">
                <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#Questions" href="#accountFaq7">
				<span>There's a different price printed on the ticket. Why did I pay less or more for the ticket?</span>
			</a>
              </div>
              <div id="accountFaq7" class="accordion-body collapse">
                <div class="accordion-inner">
                  <p>The price printed on the ticket, or "face value," is the price paid by the original purchaser of the ticket. The price you paid is the amount that the holder of those tickets desired in order to willfully sell you those tickets.
                    Tickets for popular events are often priced higher than the face value whereas other tickets may be priced below face value. Please keep in mind that, as stated above, the price you paid is the amount set by the individual seller,
                    not by our marketplace.</p>
                </div>
              </div>
            </div>
            <div class="accordion-group accountFaq accountFaq22_wontPrint">
              <div class="accordion-heading">
                <a class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#Questions" href="#accountFaq22">
				<span>My e-tickets won't print. How can I get them?</span>
			</a>
              </div>
              <div id="accountFaq22" class="accordion-body collapse">
                <div class="accordion-inner">
                  <p>You must have cookies, Javascript, and Adobe plug-ins enabled to print your e-tickets. If you can't print from email, try saving the ticket file (which will be formatted as a PDF) to your computer, and then open and print.
                    Alternatively, you can try upgrading to the newest version of your browser or <a href="http://get.adobe.com/reader/" target="adobe">Adobe Acrobat Reader</a>. If you try these techniques and still experience issues, please contact
                    customer service.</p>
                </div>
              </div>
            </div>
          </div>
        </div>
      </div>
    </div>
  </div> <!-- row-fluid -->
  <div style="display: none;"><input type="hidden" name="_sourcePage" value="xYW97AHDz5H4fWy5a1aJR2ex57C7g_OqPAzCySj-vHYYeh38amyxUNeO_KzPqxVVVc4RHq97qaX3zzITYckZ97yYylpqJ0YPlahFnhyVgbYZpSjhl2F5rK-sKczi5h4h"><input type="hidden" name="__fp"
      value="DNUGBrGG6JLzUswmS9AmbeMPXJ8krCxF8mzy8qs9kh4XOQ2Gjlxskbmr6LBv6GZF"></div>
</form>

Text Content

Your Order

View the status of your order

Order ID
Email Address



FAQs
When should I receive my tickets?

Once your order is confirmed the tickets will be delivered as soon as the ticket
seller has the tickets in their possession. That typically occurs a short time
after the order is confirmed, which may be a couple of hours for e-tickets or a
few days for shipped tickets. When purchasing far in advance of the event,
please keep in mind that the tickets may not yet have been printed or
distributed to the ticket seller. Certain teams, artists and venue box offices
may hold distribution of tickets until the hours, or days, just prior to the
event. You will always be notified of the expected date for delivery based on
when the ticket seller expects to have the tickets “in hand”. On some orders
your tickets may not be delivered, or accessible until the day of the event.
Whatever the delivery method or expected ship date, you are covered by our 100%
Guarantee and will receive your tickets in time for the event.

Am I allowed to cancel my order?

No, since we are a ticket resale marketplace, all sales are final. Please make
sure you are buying the tickets you want, for the correct event and date before
you click Place Order.

Why is there a Service Charge included in my order?

The price paid for the tickets in your order represent funds that are paid to
the seller of the tickets. Service charges are used for business operations
necessary for the transaction. Among other activities, these operations include
advertising, updating our website, providing a wide selection of valid and
authentic tickets, and supporting our customer service team.

There's a different name listed on my ticket. Can I still use it?

Yes, your tickets are valid for use. The different name on the ticket may be
simply that of the original purchaser. Your tickets are completely transferrable
and guaranteed to be valid for entry.

There's a different price printed on the ticket. Why did I pay less or more for
the ticket?

The price printed on the ticket, or "face value," is the price paid by the
original purchaser of the ticket. The price you paid is the amount that the
holder of those tickets desired in order to willfully sell you those tickets.
Tickets for popular events are often priced higher than the face value whereas
other tickets may be priced below face value. Please keep in mind that, as
stated above, the price you paid is the amount set by the individual seller, not
by our marketplace.

My e-tickets won't print. How can I get them?

You must have cookies, Javascript, and Adobe plug-ins enabled to print your
e-tickets. If you can't print from email, try saving the ticket file (which will
be formatted as a PDF) to your computer, and then open and print. Alternatively,
you can try upgrading to the newest version of your browser or Adobe Acrobat
Reader. If you try these techniques and still experience issues, please contact
customer service.



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