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INTRODUCING THE NEWEST
MOST CONVENIENT WAY TO
RENEW YOUR
JAMAICAN PASSPORT

APPLY ONLINE TODAY
Photo Checker | Fee Calculator

FREQUENTLY ASKED QUESTION

 * WHAT DO I NEED TO RENEW MY JAMAICAN PASSPORT ONLINE?
   
   You will require the following:
   — A working computer with internet access.
   — A Web Browser. (Internet Explorer between versions 9 and 11, Chrome version
   54.0.2840.99)
   — Your current passport
   — A digital passport size photograph stored on computer
   — A valid Master or Visa card for payment
   — A VALID and WORKING EMAIL ADDRESS to receive system-generated messages.
   — A Portable Data Format (PDF) reader
   — A working printer to view and print the system-generated application form
   in A4-size paper (You may print your application and submit same at any PICA
   Office in Jamaica)
   

 * WILL I REQUIRE MY BIRTH CERTIFICATE TO APPLY ONLINE?
   
   You will require information from one of the documents listed below to
   complete your Online Renewal application. Please ensure that you have the
   document that applies to you before you start your application. ✓ Jamaican
   Birth Certificate                - (for persons born in Jamaica)
   ✓ Jamaican Adoption Certificate        - (for persons adopted in Jamaica)
   ✓ Jamaican Citizenship Certificate      - (for persons who acquire
   citizenship other than birth or adoption).

 * I DO NOT HAVE AN EMAIL ADDRESS, WHAT SHOULD I DO?
   
   A valid and working email address is very important when renewing your
   Jamaican passport online.  If you do not have an email address, you may
   subscribe to any free email service like Yahoo! or Gmail for an email
   account. Please ensure that you activate your email account prior to using
   the Online Passport System. PICA will use your email address to send to you
   pertinent information regarding your application. It may also be used to
   communicate with you the status of your application and to seek further
   clarification where necessary about your application.

 * HOW CAN I CHECK IF MY PHOTOGRAPH IS ACCEPTABLE?
   
   We recommend that you use a professional photographer to take your picture.
   The picture should be saved by the photographer on a USB drive or send to you
   via email. You will need to then save the photograph in JPEG format to your
   computer. After which you may visit our online application home page and use
   our photo checker to test if your picture is acceptable. It may be wise to
   have the photographer test the picture using our Photo tool before you leave
   the studio.

 * CAN I APPLY ONLINE IF I REPORTED MY PASSPORT LOST?
   
   Sorry, if you have lost your passport you will need to visit one of our
   offices or the nearest Jamaican Embassy, Consulate or High Commission to
   submit your application. You may visit our main website, www.pica.gov.jm to
   obtain the application form.

 * MY CHILDREN ARE 10 AND 15 YEARS RESPECTIVELY, CAN I RENEW THEIR PASSPORTS
   ONLINE?
   
   Sorry, at this time only the persons renewing a previously issued adult
   passport can apply online. You will need to visit one of our offices or the
   nearest Jamaican Embassy, Consulate or High Commission to submit your
   application. You may obtain the application form on our main website
   www.pica.gov.jm.

   view more FAQs

   CAN I APPLY FOR A DIPLOMATIC OR OFFICIAL PASSPORT ONLINE?
   
   Diplomatic and Official passports are given to Government Officials or
   Jamaican citizens who represent Jamaica in a Diplomatic or Official capacity.
   Applications for these passports must be submitted to the office of the
   Permanent Secretary for the Ministry of National Security, with a request
   letter indicating your Diplomatic or Official designation. At this time you
   will not be able to apply for a diplomatic or official passport via our
   online application.
   
   I RECEIVED MY CURRENT PASSPORT IN OCTOBER 2001 AND IT HAS NOW EXPIRED, CAN I
   RENEW IT ONLINE?
   
   Yes, you may renew your passport online if you were an adult when you
   received your passport. Jamaica began issuing Machine Readable passports in
   September 2001. All persons who received an adult passport after September
   2001 can renew their passport online, providing the passport has expired or
   will expire in less than 1 year.
   
   I HAVE A HANDWRITTEN BLUE PASSPORT WHICH I RECEIVED BEFORE SEPTEMBER 2001.
   CAN I RENEW THIS PASSPORT ONLINE?
   
   Unfortunately you will not be able to renew your passport online. Only Adult
   Jamaican passports issued after September 2001 can be renewed online. You
   should visit a PICA Office or Jamaican Overseas Consulate/Embassy/Mission to
   renew your Handwritten Blue passport. You may obtain the application form and
   requirements from our main website, www.pica.gov.jm.
   
   MY PASSPORT WILL EXPIRE IN THE NEXT TWO (2) YEARS CAN I RENEW IT ONLINE?
   
   Sorry, you will not be able to renew your passport online. PICA will only
   allow renewals for passports that are expired or will expire in one year. If
   you have a special need that requires a passport with a validity of more than
   1 year you may visit one of our offices or contact our customer care centre
   (876-754-PICA) where a customer service agent will provide guidance.
   
   WILL I BE REQUIRED TO PAY ONLINE FOR MY APPLICATION, AND WHAT IS THE COST?
   
   Yes, you will be required to pay using a VISA or Master Card. This is the
   only method of payment that is currently available. The fees will vary based
   on your location. You may check the fee for your location by using our Cost
   Checker on the home page.
   
   WHAT SHOULD I DO IF I AM NOT ABLE TO PAY FOR MY ONLINE APPLICATION?
   
   If you are not able to complete payment for your online application, you
   should print your application and visit a PICA office in Jamaica or the
   nearest Jamaican overseas Consulate/Mission/Embassy to complete the
   application process. Please note that the various Jamaican
   Consulates/Missions/Embassies may apply a Consular fee for the processing of
   your application. This fee is in addition to the passport fee. You may check
   the passport fee by using the online application Cost Checker.
   
   WHAT DOCUMENTS WILL I NEED TO TAKE IN TO YOUR OFFICE IF I DID NOT COMPLETE
   THE PAYMENT OF MY ONLINE APPLICATION?
   
   Once you are exiting your online application without completing payment, you
   should send a copy of the application to your email. You can then print the
   application on letter size (A4) paper. Please ensure that you print all the
   attachments from your email. Once you have the printed application, you will
   also be required to present the following on your arrival at our offices:
   
   — Your current passport
   — Two (2) professionally produced passport size photographs
   — The application processing fees and any applicable consular fees (overseas
   applicants).
   
   
   I STARTED MY ONLINE APPLICATION BUT I COULD NOT COMPLETE THE APPLICATION AND
   WAS NOT ABLE TO SEND IT TO MY EMAIL FOR PRINTING. WHAT SHOULD I DO?
   
   If you started your application in the last five (5) business days, you may
   resume your application at any time by using the resume button on the online
   application home page. If however you started your application more than five
   days ago you will need to contact our customer care centre at (876-754-PICA)
   for assistance with your application.
   
   HOW WILL I GET MY NEW PASSPORT IF I SUBMIT MY APPLICATION ONLINE?
   
   You will be able to collect your passport in Jamaica at a PICA office or you
   can opt to have your passport delivered to your address. During the online
   application process you will be asked to indicate the preferred option.
   
   HOW SOON WILL I GET MY PASSPORT IF I APPLY ONLINE?
   
   Our fastest online service is three (3) business days. This service is an
   expedited service and is only available if you wish to pick up your passport
   at a PICA office in Jamaica.
   
   WHAT IS THE QUICKEST SERVICE IF I AM OVERSEAS AND RENEWING MY PASSPORT
   ONLINE?
   
   If you are applying from overseas your passport will be delivered to the
   mailing address provided at the time of your application via a secured
   courier service. The standard delivery time is 20 business days after
   payment, however PICA is committed to ensuring that your passport is
   delivered in the shortest possible time; as such, sometimes delivery may be
   in less than 20 business days. You may monitor at any time the status of your
   application by using the Status Checker on the online application Home Page.
   
   IF I AM IN JAMAICA AND I APPLY ONLINE FOR MY PASSPORT, CAN I OPT TO HAVE MY
   PASSPORT DELIVERED BY COURIER?
   
   Yes, during the online application process you will be asked to indicate if
   you wish to have your passport delivered to the mailing address provided at
   the time of your application. If your Mailing address is in Jamaica your
   passport will be delivered within seven (7) business days.
   
   WILL I BE CHARGED A DELIVERY FEE, IFI APPLY ONLINE AND OPT TO HAVE MY
   PASSPORT DELIVERED?
   
   Yes, you will be charged a delivery fee based on the location of your mailing
   address. You may check the delivery fee relevant to your location by using
   the Cost Checker on the online application Home Page.
   
   I WISH TO APPLY ONLINE FOR REGULAR SERVICE AND PICK UP MY PASSPORT AT A PICA
   OFFICE IN JAMAICA. HOW SOON AFTER APPLYING SHOULD I PICK-UP?
   
   If you apply to renew your passport online using regular service, the pick-up
   times will vary based on the PICA office selected. Please note that you can
   only pick-up at the PICA office selected at the time of completing your
   online application.The pick-up times for the various locations are as
   follows:
   
   PICA OfficeDays for pick-up Kingston Head Office (25C Constant Spring
   Road)Seven (7) business days
   Montego Bay (Overton Plaza) Fourteen (14) business days
   Mandeville (RGD Office) Fourteen (14) business days
   Portmore (Tax Office) Eleven (11) business days
   May Pen (Tax Office) Fourteen (14) business days
   ST Ann’s Bay (Post Office) Fourteen (14) business Days
   
   
   WHAT DOCUMENTS WILL I NEED TO PICK-UP MY PASSPORT?
   
   You should print your payment receipt or application and take it along with
   your current passport. Your payment receipt and application was emailed to
   the email address provided at the time of your application.
   
   WHAT WILL HAPPEN IF I DID NOT RECEIVE AN EMAIL NOTIFICATION DURING MY
   PASSPORT APPLICATION PROCESS?
   
   You may not receive an email notification for various reasons. Some of these
   reasons are:
   
   ✓ Depending on your email provider and configuration settings, the
   system-generated email may be incorrectly tagged as spam and delivered to
   your JUNK/SPAM folder. Check your spam folder for emails if no message
   appears in your Inbox after a considerable amount of time upon completing
   your online application process.
   ✓ You may have entered a wrong or invalid email address when completing your
   online application process. An email address may be wrong or invalid if one
   or more characters was entered incorrectly when compared to when you were
   creating your email address.
   ✓ If you are using a corporate email address, your email server may be down
   or non-functional which may result in you not receiving an email
   notification.
   If you select the logout and email option during your application and you did
   not receive an email you may resume your application and resend your
   application to your email by using the resume option on the online
   application home page. If you still fail to receive the email notification or
   if you completed payment online and did not receive an email notification,
   please contact our customer contact centre at (876)754-PICA.
   
   HOW CAN I CANCEL MY APPLICATION AND GET A REFUND?
   
   Your online application is non-refundable except for special circumstances
   stipulated in our refund policy. You may view our refund policy and contact
   our customer care centre at (876)754-PICA for further assistance.




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