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WELCOME TO THE ONLINE GROCERY HELP CENTRE

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CHARGES, AUTHORISATIONS, AND PAYMENT




CHARGES FOR YOUR ORDER

When you place an order in your online account, the total price of the products
shows in Your Trolley. Depending on the method you use to shop with us, in
addition to the price of the goods in your trolley, we may charge you:

 * The cost of the delivery or collection slot (varies on time of day/day of the
   week) 
 * A ‘Pick and pack’ or ‘Pick, pack and deliver’ charge
 * A £3 minimum basket charge if the total price of your goods is less than £40
   for a delivery order, or less than £25 for a Click & Collect order. 




AUTHORISATIONS



After you place your order, we set up payment with your bank the day before your
order is due. 
 
First, we complete a card check to ensure the card is valid and working. Next,
we request authorisation for the full amount of your order which shows as a
pending payment on your account. This means your bank is holding the money, and
you can't spend it. We only take your payment after we have delivered your
order. 
 
In the event we have had to cancel your order, we will release the pending
payment back into your account. The time it takes for those funds to be
available will depend on your bank, we can't authorise these sooner.
 




PAYMENT



If authorisation is successful, we take payment for your full order amount after
your order is delivered. Any changes made to your order after it was placed will
show as extra charges or refunds on your account. Please see I have more than
one charge for my order for more information about this.
Because there is a gap between when you order and when you pay, now and then we
see a problem with payment. This can be because the card is not valid or has
expired, there is not enough money in the account, or there has been an error at
your bank.

If we’re not able to authorise your payment, we will email you to let you know
there is a problem. If the issue can’t be resolved in time, your order will be
cancelled.
To avoid payment problems, please:

 * make sure you have enough money in your account the day before your delivery
   is due.
 * make sure the details you have entered are correct, including full card
   details, billing address and email.
 * make sure you have a valid payment card set up on your account or try adding
   a different card.


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ABOUT ASDA

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MORE ASDA SITES

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© ASDA 2024


ABOUT ASDA

 * Store Locator
 * Delivery Pass
 * Click & Collect
 * Asda Group of Companies
   
 * Privacy Centre

 * Ask Asda
 * Jobs & Careers
   
 * Returns policy
 * Asda Foundation
 * Creating Change for Better
 * Product recalls


MORE ASDA SITES

 * Groceries
 * George
 * Money
 * Mobile
 * Tyres
 * Photo
 * Opticians

 * Gift Cards
 * Asda Corporate Gift Cards
 * Good Living
 * toyou
 * Insurance
 * Breakdown
 * Pharmacy

 * Facebook
 * Twitter

© ASDA 2024