support.logmeininc.com
Open in
urlscan Pro
13.225.25.67
Public Scan
URL:
https://support.logmeininc.com/
Submission: On September 10 via manual from US — Scanned from DE
Submission: On September 10 via manual from US — Scanned from DE
Form analysis
3 forms found in the DOMPOST
<form data-wa-formname="web2call-form" class="customerInfoForm" method="post" action="" data-url="/ajax/careCreateTicket.jsp" data-useget="">
<ul class="text-left">
<li>
<img src="" class="webform-auth webform-avatar" alt="product image">
<span class="webform-auth webform-name-value"></span>
<span class="webform-auth webform-email-value"></span>
<span class="webform-auth webform-alt-email-text"><a data-wa-link="link_care-footer_#" href="#" class="webform-alt-email">USE A DIFFERENT EMAIL</a></span>
<input type="text" name="emailAddress" placeholder="Your email address" class="handleErr emailAddress webform-email webform-nonAuth" autocomplete="off">
<span class="form-helper-text error webform-email-error webform-nonAuth hide">Please enter a valid email address.</span>
</li>
<li>
<select class="reasonType optional" name="reasonType" required="">
<option value="">Reason for call</option>
<option value="Support">Support</option>
<option value="Billing">Billing</option>
<option value="Sales">Sales</option>
</select>
</li>
<li>
<textarea type="textarea" name="question" placeholder="Issue details" class="handleErr question optional"></textarea>
</li>
</ul>
<div class="col-xs-12 careBoldAiW2c2c_form__buttons">
<input type="submit" value="Get Phone Number" class="button submit submitTicket">
<div class="skipButton webform-nonAuth">Skip this step</div>
</div>
</form>
Name: countryForm — POST #
<form name="countryForm" data-wa-formname="phoneselector-form" id="country-form" class="country-form col-xs-12" action="#" autocomplete="off" method="POST" data-phoneurl="/ajax/careFindPhone.jsp" data-useget=""
data-countryurl="/ajax/careFindPhone.jsp?country=true">
<input class="dropdown" name="countryInput" type="text" placeholder="Enter country name or scroll through the list below">
<i class="togo-icon togo-icon-closes close-form"></i>
<p class="call_error error">Please Enter Valid Country Name</p>
<select name="countrySelect" size="9" class="dropdownItemContainer"></select>
</form>
<form class="care-webform__fieldset">
<div class="care-webform__row">
<h2>Open Ticket</h2>
</div>
<div class="care-webform__row">
<label class="care-webform__label">Name<span class="care-webform__required"> *</span></label>
<div class="care-webform__input__required">
<input class="care-webform__input userName" data-sfdckey="name" type="text" maxlength="80">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row">
<label class="care-webform__label">Email<span class="care-webform__required"> *</span></label>
<div class="care-webform__input__required">
<input class="care-webform__input userEmail" data-sfdckey="emailAddress" type="text" maxlength="80">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row">
<label class="care-webform__label">Phone<span class="care-webform__optional"> (optional)</span></label>
<div class="care-webform__input__optional">
<input class="care-webform__input" data-sfdckey="phone" type="text" maxlength="40">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific central pro rescue rescueassist rescuelens">
<label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<select class="care-webform__input" data-sfdckey="subject">
<option value="Please select">Please select</option>
<option value="Support">Support</option>
<option value="Billing">Billing</option>
<option value="Sales">Sales</option>
<option value="Account">Account</option>
</select>
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific lastpass">
<label class="care-webform__label focused">Product Tier <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<select class="care-webform__input" data-sfdckey="productTier">
<option value="Please select">Please select</option>
<option value="Free">Free</option>
<option value="Premium">Premium</option>
<option value="Families">Families</option>
<option value="Teams">Teams</option>
<option value="MFA">MFA</option>
<option value="Enterprise">Enterprise</option>
<option value="Identity">Identity</option>
</select>
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific lastpass">
<label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<select class="care-webform__input" data-sfdckey="subject">
<option value="Please select">Please select</option>
<option value="Login or Master Password ">Login or Master Password </option>
<option value="Technical Support">Technical Support</option>
<option value="Account and Billing ">Account and Billing </option>
<option value="Sales">Sales</option>
<option value="Getting Started ">Getting Started </option>
<option value="Other Topic">Other Topic</option>
</select>
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific grasshopper">
<label class="care-webform__label">Grasshopper Phone Number <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific grasshopper-connect">
<label class="care-webform__label">Grasshopper Connect Phone Number <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific grasshopper grasshopper-connect">
<label class="care-webform__label">Master Pin <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row product-specific grasshopper grasshopper-connect">
<label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
</label>
<div class="care-webform__input__required">
<select class="care-webform__input" data-sfdckey="subject">
<option value="Please select">Please select</option>
<option value="Billing Question">Billing Question</option>
<option value="Cancel Account">Cancel Account</option>
<option value="Grasshopper Account">Grasshopper Account</option>
<option value="Signing Up">Signing Up</option>
<option value="Voice Studio">Voice Studio</option>
<option value="Other Topic">Other Topic</option>
</select>
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row">
<label class="care-webform__label">Your Location<span class="care-webform__optional"> (optional)</span></label>
<div class="care-webform__input__optional">
<input class="care-webform__input userLocation" data-sfdckey="question" type="text" maxlength="80">
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__row">
<label class="care-webform__label">Issue Details<span class="care-webform__required"> *</span></label>
<div class="care-webform__input__required">
<textarea class="care-webform__input" data-sfdckey="question" maxlength="32000"></textarea>
</div>
<div class="care-webform__error">Required</div>
</div>
<div class="care-webform__buttons">
<button class="care-webform__button cancel" type="button">Cancel</button>
<button class="care-webform__button submitTicket" type="submit">Send</button>
<div class="care-webform__error"></div>
</div>
</form>
Text Content
SUPPORT * Browse Products -------------------------------------------------------------------------------- * Service Status * English * English * Nederlands * français * Deutsch * italiano * español * português * 日本語 * 中文 * 한국어 * Sign in * My Account * Personal Info * Sign In & Security * Admin Center * Billing Center * * My Trainings * My Incidents * My Webinars * * My Meetings * My Sessions * My Conferences * * My Vault * My Sessions * My GoToConnect * * Sign out We are currently experiencing an unplanned outage for this product. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). WELCOME TO LOGMEIN SUPPORT WHICH PRODUCT DO YOU NEED HELP WITH? COLLABORATION PRODUCTS -------------------------------------------------------------------------------- GOTOCONNECT GOTOMEETING GOTOWEBINAR GOTOTRAINING JOIN.ME GRASSHOPPER OPENVOICE CUSTOMER ENGAGEMENT PRODUCTS -------------------------------------------------------------------------------- RESCUE * Rescue * Rescue Live Lens * Rescue Live Guide GOTOASSIST * GoToAssist Remote Support * GoToAssist Service Desk * GoToAssist Corporate * GoToAssist Seeit IDENTITY & ACCESS PRODUCTS -------------------------------------------------------------------------------- LASTPASS PRO CENTRAL GOTOMYPC HAMACHI REMOTELYANYWHERE Looking for Bold360 support? Please visit https://support.bold360.com. * About Us * Terms of Service * Privacy Policy * Trademark * Browse Products * Copyright © 2021 LogMeIn, Inc. All Rights Reserved COMMUNICATION & COLLABORATION GOTOCONNECT GOTOMEETING GOTOWEBINAR GOTOTRAINING JOIN.ME GRASSHOPPER OPENVOICE ENGAGEMENT & SUPPORT RESCUE GOTOASSIST IDENTITY & ACCESS LASTPASS PRO CENTRAL GOTOMYPC CALL SUPPORT We'll use your email address to have your information ready when you call. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. * USE A DIFFERENT EMAIL Please enter a valid email address. * Reason for call Support Billing Sales * Skip this step CALL SUPPORT Call us using the phone number below: Call us and provide the ticket number below: CHANGE Toll Free: Long Distance: Please Enter Valid Country Name OPEN TICKET Name * Required Email * Required Phone (optional) Required Select a Topic * Please select Support Billing Sales Account Required Product Tier * Please select Free Premium Families Teams MFA Enterprise Identity Required Select a Topic * Please select Login or Master Password Technical Support Account and Billing Sales Getting Started Other Topic Required Grasshopper Phone Number * Required Grasshopper Connect Phone Number * Required Master Pin * Required Select a Topic * Please select Billing Question Cancel Account Grasshopper Account Signing Up Voice Studio Other Topic Required Your Location (optional) Required Issue Details * Required Cancel Send