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Contact
Conversational AI Cloud


GO BEYOND CHATBOTS WITH CONVERSATIONAL AI•


DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE AND SELF-SERVICE WITH OUR CONVERSATIONAL
AI CLOUD.

Talk To an Expert




ONE SOLUTION. ENDLESS AI APPLICATIONS.

We make Conversational AI accessible. Easily build & launch intelligent
Conversational User Interfaces.

Watch the video to get a first impression of our conversational AI software.

Chatbot, voicebot, knowledge base, conversational website: easy with
Conversational AI Cloud.




TRUST OUR LONG-TERM CLIENTS




EASILY BUILD YOUR OWN CONVERSATIONAL BOTS

Create an intelligent, personalized conversational bot without a single line of
code. Design personalized conversations based on Q&As and dialogs to offer the
best experience.

 1. Intuitive drag-and-drop CMS

 2. No coding required

 3. Implementation within 8 weeks


EMPOWER CUSTOMERS WITH CONVERSATIONS

Customer expectations are rising rapidly. Let them decide how, when, and where
they contact you. With your AI bot, you can offer a personalized interaction
instantly.

 1. 24/7 Availability

 2. Personalized interactions via chat or voice

 3. On every channel, platform & device


GIVE YOUR BOT A VOICE: BUILD A VOICEBOT

Your customers enjoy the convenience of fast, personal, and easy service. Take
your customer service to a whole new level with a voicebot. Supported by
Conversational IVR, you can deliver great customer service experiences.

Automate phone conversations with Conversational IVR.

Customers can interact with the bot in a natural way using speech. A voicebot
understands context and can reply in a human way.

Discover Voicebots


IMPROVE CONTINUOUSLY WITH AI TECHNOLOGIES

Intelligent, automated conversations will help improve customer engagement. Our
AI technologies will learn from the input from end-users and other companies and
will analyze conversational performance. Improve your conversations based on
recommendations.

 1. Learn from your customers: understand context and intent

 2. Advanced NLP techniques, business rules & contextual data

 3. Analyze chatbot and voicebot performance to improve conversations


UNLOCK MORE VALUE WITH INTEGRATIONS

Integrate with other smart systems in your front- and backend to create a fully
automated customer journey. Get even more possibilities and data to reach even
better results.

 1. Connect with your database, e-commerce platform or other software

 2. Involve Payment solutions for Conversational Commerce

 3. Integrate with CM.com or other solutions for Marketing & Service


WHY CONVERSATIONAL AI CLOUD?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.


FREE PAPER: THE POWER OF CONVERSATIONAL AI


CONVERSATIONAL AI IN CUSTOMER SERVICE

With the power of Conversational AI, customer questions can be answered faster.
Besides, your organization is continuously fed with data to improve the entire
customer journey.

Learn more about the Power of AI for Customer Service in the paper.

Download Now


CONVERSATIONAL AI AT YOUR DISPOSAL

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational
AI at your disposal. Our experts are here for you. Create your own intelligent
conversations and keep optimizing them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is
yours and stays yours. Compliant with the highest security standards, ISO 27001
and NEN 7510 certified. Manage access with different authorization and
authentication options. We take security very seriously.


 1. SCALABLE
    
    Automate conversations across channels. Manage a large number of
    conversations and make customer service scalable.


 2. COST-EFFICIENT
    
    Easy-to-use, no development needed. Content editors can create their own
    bots in the CMS. Low total cost of ownership.


 3. FUTURE-PROOF
    
    Embrace new technologies. Implement Conversational User Interfaces, wherever
    you like. In web chat, WhatsApp, Voice, IVR and more.


HOW OTHER BRANDS USE CONVERSATIONAL AI CLOUD

Be inspired by other brands and businesses. Find out how they improve their
customer contact with Conversational AI.

Onlia
Vattenfall



ONLIA

Optimizing Online Customer Engagement
Optimizing Online Customer Engagement

Read how insurer Onlia is disrupting the Canadian market with a fully digital
proposition, including an AI chatbot in the app and on the website.

Read more



VATTENFALL

Sustainable Innovation to Conversational
Sustainable Innovation to Conversational

Find out how Vattenfall is efficiently starting the green dialogue with chatbot
Nina. Conversational AI Cloud helps Vattenfall reach its ambitions.

Read more


Read how insurer Onlia is disrupting the Canadian market with a fully digital
proposition, including an AI chatbot in the app and on the website.

Read more

Find out how Vattenfall is efficiently starting the green dialogue with chatbot
Nina. Conversational AI Cloud helps Vattenfall reach its ambitions.

Read more


PACKAGING CONVERSATIONAL AI CLOUD


ADVANCED




Automate your customer service and customer journeys, answer general questions
and improve customer satisfaction.


PRO

+ Advanced package

Personalize your interactions and handle complex customers requests. Create an
internal knowledge base, digitalize sales, and integrate with any system.


ENTERPRISE

+ Advanced & Pro package

Unlock 24/7 dedicated support. Gain ultimate control and protection with
advanced security features.


2021 COMPETITIVE STRATEGY LEADERSHIP AWARD


FROST & SULLIVAN

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award.
A great recognition for our track record within the Conversational AI domain for
groundbreaking product design and strong commitment to innovation.

Read the Full Report


GET STARTED WITH CONVERSATIONAL AI CLOUD

Find out how Conversational AI Cloud works and how our clients are getting
results from it. Talk to one of our experts to see what Conversational AI can
mean for your company. Or try it yourself.

Talk To an Expert


LATEST ARTICLES

Aug 02, 2022 • Conversational AI

FAST EVENT VISITOR SUPPORT AT FORMULA 1 HEINEKEN DUTCH GRAND PRIX

When you go to any event, questions might arise. How do you get there? Where can
you find your tickets? And where will you stay? For some questions, you prefer
instant support from the organization. Swift and smooth. In this article, we’ll
show how the Formula 1 Heineken Dutch Grand Prix will always help you in the
best way possible.

May 18, 2022 • Conversational AI

THE FUTURE OF CUSTOMER SERVICE STARTS WITH MULTIDISCIPLINARY TEAMS

86% of consumers say that good customer service can take them from one-time
buyers to brand advocates. While great customer service is an essential focus of
any successful brand — forward-thinking companies are forming customer-focused
multidisciplinary teams to help create exceptional customer experiences.

Feb 10, 2022 • Conversational AI

HOW THE CUSTOMER RELATIONSHIP WILL DEFINE YOUR BUSINESS MODEL

New generations of customers ask for different business approaches. Modern
consumers are well-informed and tech-savvy, with high standards for any
business. A customer-centric business model can help you live up to these
standards. Let’s first have a look at these new generations before diving into
how you can take on a customer-centric approach.

Feb 07, 2022 • Conversational AI

6 CHATBOT USE CASES TO REVOLUTIONIZE RETAIL AND ECOMMERCE

In the super-competitive world of retail, automation can make the difference
between success and failure. Spend too much time on laborious returns or
repetitive questions and you’ll have none left to focus on sales strategies and
building your customer base. Automating important elements of your retail
operation can free up your staff to do great things.

Jan 25, 2022 • Conversational AI

HOW TO EASILY DIGITIZE INSURANCE WITH SMART SOLUTIONS

Consumers are not yet used to handling insurance matters online and mobile, yet
they prefer it. This means that insurers need to be accessible everywhere and at
all times, but they are not yet responding to this sufficiently. KPMG's research
among 70 executives of international insurers shows that they know this all too
well. They expect to lose a large portion of their sales to InsurTech or FinTech
companies. However, this is easy to avoid without shaking up the entire IT
landscape. With CM.com's intelligent solutions, insurers can easily and quickly
take steps towards digitalization. In this blog, you can read which steps.

Jan 21, 2022 • Conversational AI

HOW TO CREATE CUSTOMER SUPPORT CONTENT THAT ROCKS

Customer service isn’t just about solving any problems customers have, it’s
about making the journey from web surfer to loyal customer as easy as possible.
Having all your potential customer’s questions answered before they’ve asked
them is the smartest way to do this.

Jan 05, 2022 • Conversational AI

THE STRATEGY OF CUSTOMER SERVICE CHANNELS FOR ECOMMERCE

The next time you walk into your favorite brick-and-mortar clothing store, try
noting the number of service interactions you encounter in a single visit. You
won't get a similar experience online. It's time for multichannel retailers to
reimagine the customer experience in a digital setting. Think — immersive,
personalized experiences that grab shoppers' attention.

Oct 12, 2021 • Conversational AI

CHATBOT VS. LIVE CHAT: WHICH IS RIGHT FOR YOU?

Chat is quickly becoming many customers’ favorite way to communicate with
brands. From getting their problems solved quickly to finding out more
information about a company’s products or services, chat is fast, efficient, and
doesn’t involve the long-wait times typically associated with phone calls or
rounds of back-and-forth emails.

Jul 09, 2021 • Conversational AI

5 TIPS TO BUILD THE BEST CHATBOT

A growing number of companies are discovering the benefits of chatbots.
Unfortunately, there are also a number of pitfalls, which may prevent your
chatbot from providing the most optimal experience. With the tips in this
article, you'll create a successful chatbot.





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