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GAO ASSESSES DHS TRUSTED TRAVELER MEMBERSHIP PROCESS

By Kylie BielbyMarch 1, 20242 Mins Read
Image credit: CBP (Josh Denmark)

Millions of US travelers have enrolled in trusted traveler programs including
Customs and Border Protection’s (CBP) Global Entry, which allows pre-approved
low-risk travelers to be quickly processed at airports or other ports of entry.

There are clear processes for enrolling in these programs and for
reconsideration if membership is denied or revoked. But a new report from the
Government Accountability Office (GAO) has found that if CBP denies or revokes
membership, it doesn’t tell travelers how to seek more information about the
specific reasons why. Before 2018, CBP included instructions for this in a
notification letter, but GAO’s review found that these had been inadvertently
removed when the letter was updated.




GAO found that the Transportation Security Administration (TSA) – which operates
the TSA PreCheck trusted traveler program – informs travelers of its decision in
a letter that includes steps for pursuing reconsideration (known as a
‘correction of record’) if travelers believe TSA based its decision on incorrect
or incomplete information.

Following GAO’s findings, the Department of Homeland Security said CBP will
update denial and revocation decision notification letters to include
instructions on how travelers can seek additional information regarding the
specific reason(s) for the decision. Within these letters, CBP will also include
a website address with a list of enrollment center locations and contact
information. CBP expects to complete these actions by June 2024.

For more security news, please click here.

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