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Track another parcel



PICK UP YOUR PARCELS PRONTO

Receive instant notifications and pick up your goodies the moment they arrive

Try our app
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GOT QUESTIONS? WE’VE GOT ANSWERS

View all FAQs


MY TRACKING HASN'T UPDATED



If your parcel hasn’t updated on tracking for 48 hours, have no fear.
Occasionally they can get a little bit delayed – but we usually get things
moving again within 24 hours. If there’s been no update for 72 hours, then feel
free to get in touch with our Customer Care team and they’ll do some digging.

HOW LONG WILL DELIVERY TAKE?



Returning

Returns parcels should be back with the retailer within 5 working days, safe and
sound. But some stores may take a little bit longer to let you know they’ve got
it and process your return. Feel free to get in touch with them if you’ve got
any questions about your refund.

 

Sending

If you're sending a parcel to an InPost Locker or Shop then it should arrive
within 3 working days. If you're sending a parcel to a home address then it
should arrive within 4 working days. You can keep an eye on your parcel's
journey using our handy tracking page.

 

Collecting

Delivery time will vary depending on which store you've bought from. Keep tabs
on your parcel's progress by downloading the app.

MY PARCEL HASN'T BEEN COLLECTED YET



Our couriers visit our lockers every day to pick-up and drop-off parcels – but
if there’s a road closure or something going on that’s outside of our control,
it can occasionally be a bit tricky. If your parcel hasn’t been picked up on the
same day or the following one, we usually get things moving again within another
24 hours.

CAN I EXTEND MY COLLECTION TIME?



Sadly not. If you won't be able to collect your parcel, then we recommend
sharing the collection code with a friend or family member (that’s what little
brothers are for, right?) so they can pick it up for you.

I DIDN'T RECEIVE MY COLLECTION CODE



If you use our InPost App, your pick-up information will be available there. Go
to ‘Parcel Tracking’ and tab the ‘Pick up’ tab to see your parcel deets. You
will also receive an email with your collection code so make sure you check your
spam or junk mail if you don’t see anything from us.  



If you don’t use our app, you will receive an email and a text from us with your
collection code. We send the SMS to the phone number you gave to the retailer or
marketplace, so it’s always a good idea to check your account details are up to
date. If you haven’t received an email, make sure you check your spam or junk
mail folders.  


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