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Submitted URL: https://trk.nice.com/MDY5LUtWTS02NjYAAAGGUGc8eaz58rEFsolsYYoaMUUv4OizpJCY0oMRY3Orhb_-IgrGW09NzrRnU0pDXMk6wcWu6hM=
Effective URL: https://www.crmbuyer.com/cxonedigitalmakeover/?utm_source=campaign&utm_medium=email&utm_campaign=NL_Q222_211869_IC-DX-Dig...
Submission: On August 18 via api from US — Scanned from DE
Effective URL: https://www.crmbuyer.com/cxonedigitalmakeover/?utm_source=campaign&utm_medium=email&utm_campaign=NL_Q222_211869_IC-DX-Dig...
Submission: On August 18 via api from US — Scanned from DE
Form analysis
1 forms found in the DOMPOST
<form class="needsclick" enctype="multipart/form-data" method="post" action="" id="needsclick">
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<div class="col-md-6">
<div class="form-group">
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<option value="France Metropolitan">France Metropolitan</option>
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<option value="Korea, Republic of">Korea, Republic of</option>
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<option value="Liechtenstein">Liechtenstein</option>
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<option value="Macedonia, The Former Yugoslav Republic of">Macedonia, The Former Yugoslav Republic of</option>
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<option value="Malawi">Malawi</option>
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<option value="Marshall Islands">Marshall Islands</option>
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<option value="Moldova, Republic of">Moldova, Republic of</option>
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<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
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<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Vincent and the Grenadines">Saint Vincent and the Grenadines</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leone</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia (Slovak Republic)">Slovakia (Slovak Republic)</option>
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<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St. Helena">St. Helena</option>
<option value="St. Pierre and Miquelon">St. Pierre and Miquelon</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen Islands">Svalbard and Jan Mayen Islands</option>
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<option value="Syrian Arab Republic">Syrian Arab Republic</option>
<option value="Taiwan, Province of China">Taiwan, Province of China</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
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<option value="Togo">Togo</option>
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Text Content
* * × * About NICE * FAQ Enter to win * * * YOUR DREAM CONTACT CENTER IS WITHIN REACH. Enter the “Digital Makeover: Contact Center Edition” to win an experience transformation. Your contact center wins a year of NICE CXone plus seven exclusive sessions with Jeannie Walters, CCXP, founder and CEO at Experience Investigators. Total grand prize value is $160,000. TELL US WHY YOUR CONTACT CENTER NEEDS A DIGITAL MAKEOVER Submit your completed entry form by noon MST between June 1, 2022 – August 31, 2022. You can also submit an mp4 video up to 40mb within the form or provide a shared link to a video as your entry. Tell us why your current contact center environment needs an update and why you’d benefit from a makeover. It would help to include quantitative metrics or anecdotal stories that highlight the challenges you, your agents and your customers face. ENTER THE CONTEST Country* Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Cote d'Ivoire Croatia (Hrvatska) Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France France Metropolitan French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and Mc Donald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao, People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia, The Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia (Slovak Republic) Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen Yugoslavia Zambia Zimbabwe Contact department* Operations Information Technology Call/Contact Center Finance Other I'm an agent I'm a contact center employee I'm a decision-maker Other (Please Type...) Attach .mp4 file Or drag and drop file here Submit Have any questions before submitting your entry? Reach out to us at digitalmakeover@nice.com. Submitting an entry gets you an exclusive invite to a webinar hosted by Jeannie Walters, CCXP toward the end of the contest. We will reach out to the top 10 finalists on or before October 3, 2022 to identify the decision makers who approve platform changes at your contact center. To win, stakeholders must agree to accept a prize if chosen. Winners will be contacted via email by October 18, 2022. For more contest details, check out Terms and Conditions. Make sure you answer all the questions on the entry form to have the best chance of winning a digital makeover. Not sure what details to provide? Head to our FAQ section to help paint the best picture. Submit your entry today. WHAT YOU COULD WIN GRAND PRIZE ( VALUED AT $160,000 ) One year of CXone plus seven exclusive sessions with Jeannie Walters, including a virtual keynote with the team. SECOND PRIZE Five exclusive sessions with a certified coach from Experience Investigators. AGENT SUBMISSION If your contact center wins and accepts either prize, you will receive a $200 Amazon gift card. TOP 10 The top 10 finalists will be notified on or before October 3, 2022. If you have multiple stakeholders who must approve any platform changes, we will ask that you provide their contact information if selected as a Top 10 finalist so we can confirm that your contact center can accept a prize if chosen. Enter Contest MEET THE JUDGING PANEL JEANNIE WALTERS Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences. Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including OrangeTheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose LinkedIn Learning courses have been watched by more than 300,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents. 1 LORI BRITT Lori Britt, VP Global Head of Business Transformation, has over 25 years of experience leading organizations through transformational change – from strategy through the transition to sustainable execution and continuous improvement. Lori leads NICE’s Business Transformation and Solution Services, a team comprised of Solutions Architects and Business Consultants who provide outcome-focused solution design and consulting advisory services in support of CCaaS migration, digital transformation, contact center operations improvement, and customer and agent experience optimization. 3 RIC KERN Ric Kern is Founder and Publisher of CRM Buyer. Prior to launching CRM Buyer in 2000, for 15 years he owned and operated B2B direct sales companies with call centers in Los Angeles and Chicago, with dozens of agents in each location. Ric is also the CEO of ECT News Network, which is the parent company of CRM Buyer, the E-commerce Times, TechNewsWorld and Linuxlnsider. 2 TIM PASSIOS Tim Passias is a contact center veteran with over 30 years in the industry ranging from working the front line as a contact center agent and manager to leadership and strategic roles bringing solutions to market with companies like Interactive Intelligence (now Genesys), Adapt (now TTEC), MindTouch (now NICE/inContact), and Salesforce. During those years, Tim’s exposure to various companies, industries, technologies, and trends has provided him a broad exposure to contact centers of all shapes, sorts, and sizes. 4 Launch demo modal ERROR: × * Enter to win * About NICE * FAQ * * * Terms and Conditions | © 2022 NICE