www.crmbuyer.com Open in urlscan Pro
2a06:98c1:3120::c  Public Scan

Submitted URL: https://trk.nice.com/MDY5LUtWTS02NjYAAAGGUGc8eaz58rEFsolsYYoaMUUv4OizpJCY0oMRY3Orhb_-IgrGW09NzrRnU0pDXMk6wcWu6hM=
Effective URL: https://www.crmbuyer.com/cxonedigitalmakeover/?utm_source=campaign&utm_medium=email&utm_campaign=NL_Q222_211869_IC-DX-Dig...
Submission: On August 18 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

POST

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Text Content

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 * FAQ

Enter to win
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YOUR DREAM CONTACT CENTER IS WITHIN REACH.

Enter the “Digital Makeover: Contact Center Edition” to win an experience
transformation.

Your contact center wins a year of NICE CXone plus seven exclusive sessions with
Jeannie Walters, CCXP, founder and CEO at Experience Investigators. Total grand
prize value is $160,000.


TELL US WHY YOUR CONTACT CENTER NEEDS A DIGITAL MAKEOVER

Submit your completed entry form by noon MST between June 1, 2022 – August 31,
2022. You can also submit an mp4 video up to 40mb within the form or provide a
shared link to a video as your entry. Tell us why your current contact center
environment needs an update and why you’d benefit from a makeover. It would help
to include quantitative metrics or anecdotal stories that highlight the
challenges you, your agents and your customers face.


ENTER THE CONTEST

Country* Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla
Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria
Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin
Bermuda Bhutan Bolivia Bosnia and Herzegowina Botswana Bouvet Island Brazil
British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi
Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad
Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo
Congo, the Democratic Republic of the Cook Islands Costa Rica Cote d'Ivoire
Croatia (Hrvatska) Cuba Cyprus Czech Republic Denmark Djibouti Dominica
Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea
Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland
France France Metropolitan French Guiana French Polynesia French Southern
Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland
Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and Mc
Donald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland
India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica
Japan Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of
Korea, Republic of Kuwait Kyrgyzstan Lao, People's Democratic Republic Latvia
Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania
Luxembourg Macau Macedonia, The Former Yugoslav Republic of Madagascar Malawi
Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius
Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco
Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands
Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue
Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua
New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar
Reunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia
Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi
Arabia Senegal Seychelles Sierra Leone Singapore Slovakia (Slovak Republic)
Slovenia Solomon Islands Somalia South Africa South Georgia and the South
Sandwich Islands Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan
Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syrian Arab
Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of
Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan
Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United
Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan
Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (U.S.) Wallis
and Futuna Islands Western Sahara Yemen Yugoslavia Zambia Zimbabwe
Contact department* Operations Information Technology Call/Contact Center
Finance Other

I'm an agent I'm a contact center employee I'm a decision-maker Other (Please
Type...)




Attach .mp4 file
Or drag and drop file here
Submit


Have any questions before submitting your entry? Reach out to us at
digitalmakeover@nice.com. Submitting an entry gets you an exclusive invite to a
webinar hosted by Jeannie Walters, CCXP toward the end of the contest.

We will reach out to the top 10 finalists on or before October 3, 2022 to
identify the decision­ makers who approve platform changes at your contact
center. To win, stakeholders must agree to accept a prize if chosen. Winners
will be contacted via email by October 18, 2022. For more contest details, check
out Terms and Conditions. Make sure you answer all the questions on the entry
form to have the best chance of winning a digital makeover. Not sure what
details to provide? Head to our FAQ section to help paint the best picture.
Submit your entry today.


WHAT YOU COULD WIN


GRAND PRIZE ( VALUED AT $160,000 )

One year of CXone plus seven exclusive sessions with Jeannie Walters, including
a virtual keynote with the team.


SECOND PRIZE



Five exclusive sessions with a certified coach from Experience Investigators.


AGENT SUBMISSION



If your contact center wins and accepts either prize, you will receive a $200
Amazon gift card.


TOP 10

The top 10 finalists will be notified on or before October 3, 2022. If you have
multiple stakeholders who must approve any platform changes, we will ask that
you provide their contact information if selected as a Top 10 finalist so we can
confirm that your contact center can accept a prize if chosen.

Enter Contest


MEET THE JUDGING PANEL

JEANNIE WALTERS



Jeannie Walters, CCXP is an award-winning customer experience expert,
international keynote speaker, and Founder of Experience Investigators, a firm
helping companies increase sales and customer retention through elevated
customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive
Customer Experience,” Jeannie is considered the leading authority for improving
both employee and customer relationships.

Jeannie is a charter member of the Customer Experience Professionals
Association, having worked with numerous Fortune 500 companies including
OrangeTheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose
LinkedIn Learning courses have been watched by more than 300,000 learners; and a
Professional Member of the National Speakers Association, speaking to tens of
thousands of people across three continents.




1

LORI BRITT



Lori Britt, VP Global Head of Business Transformation, has over 25 years of
experience leading organizations through transformational change – from strategy
through the transition to sustainable execution and continuous improvement. Lori
leads NICE’s Business Transformation and Solution Services, a team comprised of
Solutions Architects and Business Consultants who provide outcome-focused
solution design and consulting advisory services in support of CCaaS migration,
digital transformation, contact center operations improvement, and customer and
agent experience optimization.  




3

RIC KERN



Ric Kern is Founder and Publisher of CRM Buyer. Prior to launching CRM Buyer in
2000, for 15 years he owned and operated B2B direct sales companies with call
centers in Los Angeles and Chicago, with dozens of agents in each location. Ric
is also the CEO of ECT News Network, which is the parent company of CRM Buyer,
the E-commerce Times, TechNewsWorld and Linuxlnsider.




2

TIM PASSIOS



Tim Passias is a contact center veteran with over 30 years in the industry
ranging from working the front line as a contact center agent and manager to
leadership and strategic roles bringing solutions to market with companies like
Interactive Intelligence (now Genesys), Adapt (now TTEC), MindTouch (now
NICE/inContact), and Salesforce. During those years, Tim’s exposure to various
companies, industries, technologies, and trends has provided him a broad
exposure to contact centers of all shapes, sorts, and sizes.




4

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