www.nextiva.com Open in urlscan Pro
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Text Content

[Webinar] The State of Customer Experience in 2024: Overcoming CX Challenges and
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AI USE CASES

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ARCHITECTURE

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OUTBOUND DIALING

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Robust Features

DRIVE POWERFUL EXPERIENCES.

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THE LEADING UNIFIED CUSTOMER EXPERIENCE MANAGEMENT PLATFORM

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FOR KNOWLEDGE WORKERS

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CUSTOMER EXPERIENCE SUITE

 * AI-Powered Contact Center
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 * Unified Agent Management
 * Secure Payment Agent Assist
 * Intelligent Virtual Assistants
 * Workforce Engagement Management
 * AI Bots & Automation
 * Conversational Commerce

Powered by

 * API Integrations
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BRAND MANAGEMENT SUITE

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BUILD AMAZING
CUSTOMER EXPERIENCES

A unified, AI-powered customer experience platform for businesses to engage,
market, sell and service.

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CUSTOMER EXPERIENCE

Create amazing customer experiences that reduce churn, eliminate friction, build
revenue, and grow customer lifetime value.

OPERATIONS

Reduce cost and deliver better customer experiences across all channels with
streamlined workflows.

EMPLOYEE EXPERIENCE

Empower your teams with the right tools to create amazing customer moments and
reduce employee turnover.


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THE AI-POWERED ENGAGEMENT PLATFORM. NEXTIVA POWERS PERSONALIZED EXPERIENCES
ACROSS THE ENTIRE CUSTOMER JOURNEY.

All Teams
Suite


CUSTOMER CONVERSATIONS

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Customer to Team Collaboration

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App Integrations

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Suite


CUSTOMER EXPERIENCE

AI-Powered Contact Center

AI-Powered Voice & Chatbots

Digital Channels

Journey Orchestration

Unified Agent Management

Open API Integrations

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Marketing Teams
Suite


BRAND MANAGEMENT

Brand Listening

Social Media Management

Review Management

Analytics and Benchmarking

Scheduling and Publishing

AI-Powered Chatbot

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HOW IT WORKS


STATIC AND DYNAMIC DATA LIVE AND WORK TOGETHER



Why Nextiva


BUILD YOUR COMPETITIVE ADVANTAGE.


UNIFIED PLATFORM

True omni-channel interactions and conversations

Personalized customer journeys and cross-channel interactions enhance the
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Unified internal interfaces across customer-facing functions

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AI & DATA

360 real-time view of the customers with relevant insights

Micro segmentation allows for personalized experiences for each customer in real
time

Journey orchestration provides intelligent automation across omni-channels

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CUSTOMER ROI

Increased Revenue

Decreased Costs

Reduce Churn & Improve LTV

Reduced Employee Turnover

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TODAY’S CUSTOMERS ARE MORE SOPHISTICATED, AND THE COMPLEXITY OF RELATIONSHIPS
WITH CUSTOMERS IS INCREASING.

CUSTOMER RETENTION
When companies fail to deliver, customers readily explore alternative options.

Disjointed Modalities
Customers expect seamless interactions using their preferred channels.
Lack of Context
Today’s customer journeys are disjointed, siloed and not part of a cohesive
whole.
No Behavior Shaping
Customers are often on their own to solve issues. There is a lack of real-time,
tailored help.


SAY GOODBYE TO SILOED SOFTWARE AND GET STARTED WITH THE UNIFIED CUSTOMER
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OUR CUSTOMERS DELIVER AMAZING EXPERIENCES WITH NEXTIVA




860M+

Customers


471

Stores

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21M+

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1.7B+

Parcels/Year


40%

Cost Reduction

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12,000

Locations


120

Countries

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3.54M+

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