www.ups.com
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23.47.213.175
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URL:
https://www.ups.com/my/en/help-center.page?WT.svl=eFooter
Submission: On August 06 via api from US — Scanned from DE
Submission: On August 06 via api from US — Scanned from DE
Form analysis 8 forms found in the DOM
POST /my/en/SearchResults.page
<form id="ups-header_search-mob" method="post" data-action="/my/en/SearchResults.page" action="/my/en/SearchResults.page" role="search" aria-labelledby="ups-mobSearch_btn" class="hide" data-track="https://wwwapps.ups.com/WebTracking/track?loc=en_MY"
data-svp-track="/mobile/track?loc=en_MY#Track">
<div class="ups-input_wrap"><label for="ups-search-mob" class="ups-readerTxt">Track a package or search</label><input type="search" name="ups-search-mob" id="ups-search-mob" placeholder="Track a package or search"><input type="hidden"
name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_MY"><input type="hidden" name="trackNums" class="ups-trackSearch_header"><input value="Track" name="track.x" type="hidden"><button class="ups-cta" type="submit"
id="ups-mainNav_search_mob"><span class="icon" aria-hidden="true"></span><span class="ups-readerTxt"></span>Search</button><button class="ups-cta close" type="button"><span class="icon" aria-hidden="true"><span
class="ups-readerTxt">Close</span></span>x</button></div>
</form>Name: trackMod — GET https://www.ups.com/track
<form method="GET" name="trackMod" action="https://www.ups.com/track" data-svp-track="/mobile/track?loc=en_MY#Track"><input type="hidden" name="loc" value="en_MY"><label for="ups-track--qs" class="ups-readerTxt">Tracking Numbers</label>
<div class="ups-simpleTrack_input_wrap"><textarea rows="1" cols="2" name="trackNums" id="ups-track--qs" class="ups-simpleTrack_input ups-form_input" placeholder="Tracking Numbers"></textarea></div><input value="QUIC" name="requester"
type="hidden"><button id="ups-tracking-submit" type="submit" data-event-id="21" data-content-block-id="M1" class="ups-simpleTrack_btn ups-cta ups-analytics"><i aria-hidden="true"></i><span class="ups-readerTxt">Go</span></button>
</form>POST /my/en/SearchResults.page
<form id="ups-header_search" class="ups-width_expand ups-hide_nav" method="post" action="/my/en/SearchResults.page" data-action="/my/en/SearchResults.page" role="search" data-track="https://wwwapps.ups.com/WebTracking/track?loc=en_MY"
data-svp-track="/mobile/track?loc=en_MY#Track"><label for="ups-mainNav-search" class="ups-readerTxt">Track a package or search</label><input id="ups-mainNav-search" type="search" name="ups-search" class="ups-expand_search_input"
placeholder="Track a package or search"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_MY"><input type="hidden" name="trackNums" class="ups-trackSearch_header"><input value="Track" name="track.x"
type="hidden"><button id="ups-mainNav_search_submit" class="ups-header_search_submit" type="submit" data-content-block-id="M1" data-event-id="21"><i class="ups-icon-search" aria-hidden="true"></i><span
class="ups-readerTxt">Search</span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button" data-content-block-id="M1" data-event-id="21"><i class="ups-icon-x" aria-hidden="true"></i><span
class="ups-readerTxt">Close</span></button></form>GET https://onlinetools.ups.com/rest/Search
<form method="get" action="https://onlinetools.ups.com/rest/Search">
<div role="presentation" class="ups-search_formWrap">
<div class="ups-search-tableRow">
<div class="ups-search_inputWrap"><label for="ups-search-input" class="ups-form_label">Enter a keyword, phrase or question:</label>
<div class="ups-text_wrapper"><input type="text" name="keyword_type" class="ups-form_input" id="ups-search-input" placeholder="shipping"></div>
</div>
<div class="ups-search_dropWrap"><label for="ups-search-within_select" class="ups-form_label">Search Within:</label>
<div class="ups-dropdown_wrapper"><select name="ups-search_category-type" class="ups-dropdown" id="ups-search-within_select">
<option value="all">All Help Centre</option>
<option value="WorldShip">WorldShip</option>
</select></div>
</div>
<div class="ups-search_buttonWrap"><button class="ups-cta search_btn" type="submit" disabled="disabled">Search</button></div>
</div>
</div>
</form>Name: trackMod — POST https://wwwapps.ups.com/WebTracking/track?loc=en_MY
<form method="post" name="trackMod" class="ups-searchTrack_form" action="https://wwwapps.ups.com/WebTracking/track?loc=en_MY"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_MY"><input type="hidden"
name="trackNums" class="ups-trackSearch"><input value="Track" name="track.x" type="hidden"><input type="submit" class="ups-trackSearch_btn"></form>Name: trackMod — POST https://wwwapps.ups.com/WebTracking/track?loc=en_MY
<form method="post" name="trackMod" action="https://wwwapps.ups.com/WebTracking/track?loc=en_MY" data-svp-track="/mobile/track?loc=en_MY#Track"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en">
<div class="ups-simpleTrack_input_wrap"><textarea rows="1" name="trackNums" id="trackNums" class="ups-simpleTrack_input ups-form_input" placeholder="Tracking Numbers"></textarea></div><label for="trackNums" class="ups-readerTxt">Tracking
Numbers</label><input value="Track" name="track.x" type="hidden"><button class="ups-simpleTrack_btn ups-cta ups-analytics" type="submit" data-event-id="21" data-content-block-id="W16"><i></i><span class="ups-readerTxt">Go</span></button>
</form>POST /master/w1-location-finder-page.page?submit=true&componentID=1487676564098
<form class="ups-event-locator" id="locator" data-ajax-source="Locator" data-widget-source="locator-1" action="/master/w1-location-finder-page.page?submit=true&componentID=1487676564098" method="post" data-form-initialized="true">
<div class="ups-locservice-error" role="alert"><span class="icon ups-icon-exclamationcircle" aria-hidden="true" style="display: inline;"></span><span class="ups-locservice-error_msg">Location Services Not Available</span></div>
<div class="ups-locFinder_input ups-form_group ups-form_required"><label for="ups-locFinder_location" class="ups-form_label" id="ups-locfinder-addrslabel">Address or Postcode</label>
<div class="ups-text_wrapper ups-input_wrapper"><input type="search" name="ups-location" class="ups-form_input" id="ups-locFinder_location" aria-describedby="ups-locfinder-addrslabel ups-locfinder-fieldnote">
<p class="ups-locFinder_note" id="ups-locfinder-fieldnote">e.g. 123 Street, Town/City, County/Region/Province/State, Postcode</p>
</div>
</div>
<div class="ups-form_ctaGroup"><button class="ups-cta ups-form_button ups-cta_primary ups-cta-notform ups-analytics" type="submit" data-event-id="22" data-content-block-id="W1">Find Locations</button></div>
</form>POST https://www.ups.com/dropoff?loc=en_MY&data-content-block-id=W1
<form method="post" class="ups-location-detail" action="https://www.ups.com/dropoff?loc=en_MY&data-content-block-id=W1">
<div class="ups-wrap ups-locFinder_wrap ups-cont-white ups-analytics-render" data-content-block-id="W1" data-content-id="templatedata/structure/widget/data/en_GB/widget.dcr"
data-wem="AszXu-DC_mu6bD2mlUVpEmdMw0Zfb6cBPTKrlNpkN_CCSx7tpSMv2N_XpBsWtLUc" data-gdol="AgDu3XIENOkTIbKcwaLP0AyYvqxo3809WgWzfe730QULLd_VW8zfEWg_8B5NkPvf">
<div class="ups-wrap_inner">
<div data-locmsg="Location Services Not Available" data-closest="" data-map="Yes" class="ups-locFinder ups-form_wrap ups-widget">
<div class="ups-widget_header">
<h2>Locations</h2>
</div>
<div class="ups-widget_panel">
<h3 class="ups-locFinder_heading">Location Nearest You</h3>
<div class="ups-widget_errors" style="display:none"></div>
<div class="ups-locFinder_mapWrap">
<div class="ups-locFinder_locMsg" style="display:none">Location Services Not Available</div>
<a class="ups-locFinder_map ups-analytics" data-content-block-id="W1" data-event-id="22" target="_self" href="https://www.ups.com/dropoff?loc=en_MY&data-content-block-id=W1"><span class="ups-readerTxt">Locations Map</span></a>
</div>
<div class="ups-locFinder_info ups-locFinder_infoMap"></div>
<div class="ups-form_ctaGroup ups-form_ctaGroup_map"><input type="hidden" value="" id="txtQuery2" class="ups-form_input" name="txtquery"><input type="hidden" value="1" name="autosubmit"><button type="submit"
class="ups-locFinder_cta ups-cta ups-ctaFullWidth ups-ctaLocFloat ups-moreNearby ups-cta-notform" data-event-id="22" data-content-block-id="W1">View More
Locations</button><a href="https://www.ups.com/dropoff?loc=en_MY&data-content-block-id=W1" class="ups-locFinder_link ups-locFinder_search" data-content-block-id="W1" data-event-id="22">Search New Address</a></div>
</div>
</div>
</div>
</div>
</form>Text Content
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Customs regulations and requirements for import or export of medical supplies
and equipment… MoreService Adjustments related to Coronavirus… MoreService Alert
due to Situation in Ukraine… MoreCustoms regulations and requirements for import
or export of medical supplies and equipment… MoreService Adjustments related to
Coronavirus… MoreService Alert due to Situation in Ukraine… MoreCustoms
regulations and requirements for import or export of medical supplies and
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HELP & SUPPORT CENTRE
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FREQUENTLY ASKED QUESTIONS
Popular FAQs
How much does it cost to ship a package?
Shipping cost depends on origin, destination, service, package weight, and other
considerations. Calculate Time and Cost helps you to compare delivery times and
published rates for sending UPS shipments to destinations around the world.
How do I track using a UPS Tracking number?
Using the tracking number automatically assigned to your shipment, visit your
country’s UPS homepage and enter the number in the track window. You can enter
multiple tracking numbers if needed. You'll be able to see the shipping date,
the current location of the package and the estimated arrival date, as well as
verify the arrival of your shipment. If you're using Quantum View Manage,
WorldShip, CampusShip or My Choice, you can set preferences to receive e-mail or
text notifications.
What is the process to ship internationally?
Our goal is to make shipping with UPS as easy and seamless as possible. Visit
our Shipping Basics and How To Prepare for Shipping pages to learn the
fundamentals: from choosing your service to preparing your package and what you
need before completing an international shipment.
Getting Started
Where can I find a list of the different services UPS offers?
UPS offers time-definite and day-definite delivery for your domestic,
international, or freight shipping. Find the service that best suits your needs
by visiting our online service guide.
How do I notify UPS that I do not want to be contacted by telephone?
UPS may contact customers and others by telephone about UPS products, services
and special offers. You may make a request to be added to our "Do Not Call" list
by contacting 0800 331 6010. You should provide us with your name, address and
telephone number. Allow up to 30 days after you made your request for your name
to be removed from any sales or communications programmes that are under way.
UPS may continue to contact customers by telephone and mail for billing,
services and other communications.
How much does it cost to ship a package?
Shipping cost depends on origin, destination, service, package weight, and other
considerations. Calculate Time and Cost helps you to compare delivery times and
published rates for sending UPS shipments to destinations around the world.
Go to the Getting Started Page
Packaging and Supplies
How/where do I get shipment labels or receipts?
You can quickly print your labels and receipts after submitting your shipment
information or reprint from shipping history.
How to Order Supplies?
Logged-in customers can order free envelopes, boxes, tubes, forms and labels and
charge the supplies to a payment account or another payment method.
Check out your available options, choose what you need and add the desired
quantity to your order. Once you’ve submitted the order, you can add any of your
items to a Quick List of frequently used supplies for easier reordering.
Order Supplies
When I ship a package with UPS, are there any guidelines for the packaging of my
shipment?
You can help to make sure that your package arrives safely and on time with
these packaging guidelines and procedures developed from UPS research.
* Use a rigid box with flaps intact.
* Remove any labels, hazardous materials indicators, and other previous and now
irrelevant shipment markings from the box.
* Wrap all items separately.
* Use adequate cushioning material.
* Use strong tape designed for shipping.
* Do not use string or paper over-wrap.
* Use a single address label that has clear, complete delivery and return
information.
* Place a duplicate address label inside the package.
Go to the Packaging and Supplies Support Page
Shipping
What is the process to ship internationally?
Our goal is to make shipping with UPS as easy and seamless as possible. Visit
our Shipping Basics and How To Prepare for Shipping pages to learn the
fundamentals: from choosing your service to preparing your package and what you
need before completing an international shipment.
How many days will it take for my package to be delivered?
To calculate the delivery time for any shipment going anywhere served by UPS, go
to Calculate Time and Cost, located on the main Shipping menu. Follow the
directions, noting the required fields labelled with this symbol .
What dangerous goods can be shipped and what is the process?
Visit the Shipping Dangerous Goods Guides to review current information and a
user guide for safety and processes for successfully shipping hazardous
materials domestically and internationally.
Tracking
How do I track using a reference number?
When you create a shipment, you can assign it a reference name or number that
aligns with your customers' or your business systems. This reference can contain
letters and/or numbers, and can be a Purchase Order (PO) number, a customer’s
job number, a Bill of Lading number or even a group of words that identifies the
shipment. To use this reference to track your shipment, go to the main Tracking
page and select Track by Reference. Input your reference in the Shipment
Reference field, indicate whether your shipment is package or freight, and
select your shipping dates. Then select the Track button.
I've been tracking my package, but it doesn't seem to be moving. Why?
Your package is still within the UPS network and, unless otherwise noted, should
be delivered on the scheduled delivery date. Shipment movement information is
captured each time a tracking label is scanned in the UPS delivery system. There
may be several days between scans if the shipment is going cross-country or
moving between countries.
Go to the Tracking Support Page
Receiving Your Shipment
How can I find out when I'm going to receive my package?
Enter your tracking number into the Tracking tool to see what day your package
is due to arrive. Our drivers typically deliver between 9:00 a.m. and 7:00 p.m.
Choose Send Updates from Tracking to receive email or text notifications.
My tracking information shows that a package was left at my address, but I can't
find it. What should I do?
To help ensure the safety of your package, the driver will try to leave your
package out of plain sight. We recommend that you check all exterior doors and
any locations where the package could be placed, including the porch, back
patio, garage, and any area out of potential weather hazards. You should also
check with anyone who might have retrieved the package. If you’re still unable
to locate the package, contact the sender to start a claim.
Note: UPS urges package senders (rather than receivers) to initiate claims
because package senders are in receipt of the most essential claim documents
(invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).
Learn How To Prepare a Claim Start a Claim
What should I do if my package is delayed or late?
If ups.com Tracking shows that you have an "exception", it means an event or
situation, such as a customs delay, may cause your delivery to be rescheduled.
Check the Shipment Progress section in Tracking for details about changes in
delivery schedule. Shipment movement information is captured each time we scan
your tracking label in the UPS delivery system. There may be several days
between scans if the package is going cross-country or moving between countries.
Go to the Receiving Your Shipment Support Page
Billing and Payment
What's the difference between a ups.com user ID and a Shipping/Billing Account?
When you register on ups.com, you'll be able to store your address book online,
print labels and request tracking notifications. Depending on how much you ship
and the level of support you need, you have the option to add functionality by
signing up for a UPS Account, which will enable billing. Once your account is
approved and you receive an account number, you can enroll in the UPS Billing
Center for packages. Be sure to add your accounts to your ups.com Profile and
customise your dashboard with widgets that provide quick access to shipping,
tracking and billing capabilities.
Go to the Billing and Payment Support Page
Technology
Where do I go to troubleshoot general programming questions?
First, download the UPS Developer Kit - Frequently Asked Questions, which offers
problems and solutions, organised by API and category. You can also discuss with
other integrators in the UPS Developer Kit Community. If problems persist,
E-mail UPS your question.
Developer APIs Knowledge BaseOpen the link in a new windowSupport
How do I complete the End of Day process In WorldShip?
Select the End of Day button on the Home tab. The End of Day Processing window
will prompt, "Are you ready to close today's shipping and send shipment
information to UPS?" Select Yes to electronically send your shipment information
to UPS and to print the End of Day reports.
Give your UPS driver the Collection Summary Barcode Report and High Value Report
(if printed) to take with the shipments. Keep the Daily Shipment Detail Report
for your records (if you selected to print this report on the Shipment Detail
Report Set-up tab of the System Preferences Editor window).
For step-by-step instructions, go to Help Using WorldShip
ADDITIONAL CONTACT OPTIONS
* Telephone (toll-free): 1800-1800-88
* Overseas Dial-In: 603-5022 5488
* Technical Support: 1800 80 4709
See All Contact Options
IN THIS SECTION
* Customer Support
* HELP & SUPPORT CENTRE
Packaging and Supplies SupportShipping SupportTracking SupportBilling and
Payment SupportClaims SupportTechnology Support
* CampusShip SupportCampusShip Admin HelpContact UPSHow to Send a Package
and Get Started with UPSUPS Email Communications
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HAVE A QUESTION?
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TRACK
Help
Enter up to 25 tracking or UPS InfoNotice® numbers and quickly find out the
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Tracking NumbersGo
LOCATIONS
LOCATION NEAREST YOU
Use My Current Location
Location Services Not Available
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e.g. 123 Street, Town/City, County/Region/Province/State, Postcode
Find Locations
LOCATIONS
LOCATION NEAREST YOU
Location Services Not Available
Locations Map
View More LocationsSearch New Address
INSIGHTS & RESOURCES
Address Validation API
REDUCE OPERATING COSTS AND IMPROVE CUSTOMER SERVICE WITH THE UPS ADDRESS
VALIDATION API, WHICH CHECKS CUSTOMER ADDRESSES FOR ERRORS AND PROVIDES
ALTERNATIVES.
Read More
Quantum View API
USE THE UPS QUANTUM VIEW API TO GET SHIPMENT MANIFEST INFORMATION, STATUS
UPDATES AND EVENT ALERTS FOR YOUR INBOUND AND OUTBOUND SHIPMENTS.
Read More
Rating API
USE THE RATING API ON YOUR E-COMMERCE SITE TO ALLOW YOUR CUSTOMERS TO COMPARE,
RATE AND SELECT SHIPPING SERVICES THAT BEST FIT THEIR NEEDS.
Read More
Customer Service
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