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Text Content

 * Create Account
 * Sign In
 * Customer Support


Menu
 * Order
   * My Own Credentials
     
     Looking to order your own high school, college/university transcript,
     diploma, or other credential? You’re in the right place!
   
   * Order On Behalf
     
     
     Would you like to order a learner’s credential on their behalf? You’ve come
     to the right place! Request a learner’s transcripts, diplomas, or other
     credentials in 3 simple steps.
   
   * Track An Order
     
     
     Want to see the status of an existing order? With either your Parchment
     account or a Document ID, you can see whether your order has been received,
     is being processed, or if the ordered credential has been sent and
     downloaded.
 * Who We Serve
   * K-12
     * District Records Services
       
       Want an easy way to send transcripts? Looking for a single place to
       handle student and alumni requests? What if one solution could handle all
       that AND your verification requests and student records transfers?
       
       
       District Records Services is a comprehensive K12 records management
       platform where anyone can order, any document, going to any destination.
     
     * Records Digitization Services
       
       Transform your aging records room into searchable, secure digital files
       with Records Digitization. Send your old files to us, in any format, and
       we’ll do the rest.
     
     * Professional Training
       
       Want to make the most of Parchment? We can help! From custom webinars to
       onsite instruction, we have a training option to fit your needs.
   * Higher Education Registrar
     * Transcript Services
       
       Looking to simplify transcript ordering and issuing? Transcript Services
       offers modern, reliable credential management and exchage across our
       network of over 13k Members.
       
        
     
     * Diploma Services
       
       Easily create, customize, and issue digital and print diplomas.
       
       “Temple University went live with Parchment Award to modernize our
       credential issuance process and extend the Temple brand. Parchment has
       perfectly suited our vision.” — Bhavesh Bambhrolia, University Registrar
     
     * Comprehensive Learner Record Services
       
       Comprehensive Learner Records (CLR) go beyond what a transcript can
       communicate to employers. Craft a powerful visual record that captures
       your learners’ unique learning experience.
       
        
     
     * Closed School Records Services
       
       Looking for support during the difficult time of a school closure? With
       Closed School Records Services, you have a trusted partner that can
       support your students when they are in need of their credentials, from
       request to fulfillment.
     
     * Records Digitization Services
       
       
       
       
       Going digital with your records is easy with Records Digitization
       Services.
       
       You just ship your records to us and get back digital versions in your
       Parchment account!
       
        
   * Admissions & Enrollment
     * Receive
       
       Collect incoming transcripts in a single, digital inbox that connects
       with your existing Admissions tools for faster processing.
       
       “Even after doubling the volume of applications and documents, we are
       able to stay current day to day, and our staff size is 30% smaller.”  –
       Brad Hostetler, Director of Admissions Operations and Technology, Ball
       State University
     
     * Recruit
       
       Discover interested students with Parchment Recruit to expand your
       recruiting pool and better target your enrollment marketing efforts.
       Dashboards highlight new feeder schools to explore so you stay ahead of
       the game.
   * Other Organizations
     * Receive
       
       Request a Receive account to unify your academic transcript collection.
       Collect and store transcripts sent through the Parchment network securely
       and efficiently.
     
     * Digital Badge Services
       
       Create and issue digital badges to help boost employee engagement while
       recognizing milestones and employee achievements.
   * State Agencies
     * Certification Services
       
       Provide modern, digital certifications for your state programs with
       Certification Services.
     
     * High School Equivalency Services
       
       Generate alternative diplomas for high school equivalency programs in
       paper or electronic formats with just one tool.
   * Learners
     * Login to My Credential Profile
       
       
       Looking to order a transcript, diploma, certificate, digital badge, or
       CLR? Want to check your order status?
       
       Maybe you just want to show off all the credentials you’ve collected over
       time. In any case, your Parchment Credential Profile is where you do it
       all!
     
     * College Tools
       
       
       Create your college interest list and understand your chances of getting
       accepted based on your profile and other students like you with College
       Tools.
     
     * Order My Credentials
       
       Looking to order your own high school, college/university transcript,
       diploma, or other credential?
       
       You’re in the right place!
 * Resources
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   * Infographics
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   * Events
 * About
   * Careers
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TERMS OF USE

These Terms of Use apply to the Parchment LLC (“Parchment”) website at
www.parchment .com and all associated sites linked to www.parchment.com by
Parchment, and its subsidiaries and affiliates (including, but not limited to,
exchange.parchment.com and docufide.com).  The Parchment website and affiliated
sites are referred to collectively as the “Site.” Your access to the Site and
use of the services and tools provided on the Site is governed by the following
Terms of Service Agreement (the “Agreement”), which may be amended by Parchment
from time to time at its sole and absolute discretion.

In addition to the Services we provide directly to You, we may also serve as a
service provider for a variety of educational institutions (“Institutions”). 
These Institutions have entered into separate written agreements with Parchment
governing those services provided by Parchment. This Agreement does not apply to
those services provided to the Institution but do not apply to your access to or
use of the Site or Services that is not on behalf of the Institution. This
Agreement does not alter in any way the terms and conditions of any other
agreement your Institution may have with Parchment (e.g., Parchment Receive
license agreement).   If there is a conflict between this Agreement and any
other agreement your Institution may have with Parchment, the terms of the other
agreement shall control for that conflict.  The current version of this
Agreement is always available at parchment.com/terms-of-use.

Please read the following terms and conditions carefully. By accessing the Site
or using any of the products and services provided on, or made available via,
the Site (individually and collectively, the “Services”), you agree to be bound
by the then current terms and conditions of this Agreement (except as otherwise
agreed to in writing with Parchment), and your continued access to the Site
and/or use of such Services constitute your acceptance of any additional or
different terms and conditions added to this Agreement in the future. If you are
under the age of 18 or the age of majority in your jurisdiction, your parent or
legal guardian must agree to the terms of this user agreement before you may use
the website.  If you do not accept all of the terms and conditions of this
Agreement, do not register on the Site, purchase the Services offered on the
Site or access any portion of the Site which may be password-restricted., YOUR
ACCESS TO THE SITE OR USE OF ANY SERVICES ON THE SITE CONSTITUTES YOUR AND,
WHERE APPROPRIATE, YOUR PARENT’S ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Your use of, and participation in, certain Services may be subject to additional
terms (“Supplemental Terms”) and such Supplemental Terms will either be listed
in this Agreement or will be presented to you for your acceptance when you sign
up to use the supplemental Service. For example, if you are a student attempting
to send transcripts using our Service, Supplemental Terms will apply. If this
Agreement is inconsistent with such Supplemental Terms, the Supplemental Terms
shall control with respect to such Service.

1. DESCRIPTION OF SERVICES

Parchment makes available for purchase certain Services, including the ordering,
processing, and delivery of student records via the Internet or otherwise.
Access to information and records and the completion of purchase orders
concerning the Services is password restricted to persons who: (i) are at least
13 years old (and, where applicable, have the required parental consent), (ii)
register with Parchment, and (iii) accept and abide by all of the terms and
conditions of this Agreement (“Registered Users”). Unless explicitly stated
otherwise, any new features that augment or enhance the current Services,
including the release of new Parchment products, services, tools or properties
directed at Registered Users or visitors of the Site, shall be subject to this
Agreement. Parchment is under no obligation to update the Site, the Services or
any information or data contained on the Site or used in connection with the
Services. Parchment reserves the right at any time and from time to time to
modify, discontinue or suspend, temporarily or permanently, its offering of the
Services (or any part thereof) without notice or liability to you or any third
party.

2. YOUR REGISTRATION OBLIGATIONS

By completing the registration process for the use of any Services where access
to educational records will be necessary, you represent that you are eligible to
do so under the Family Education Rights and Privacy Act (“FERPA”). You also
agree to provide true, accurate, current and complete information about yourself
as prompted by the applicable registration form and maintain and promptly update
such information to keep it true, accurate, current and complete. If you provide
any information that is untrue, inaccurate, not current or incomplete, or if
Parchment has reasonable grounds to suspect that such information is untrue,
inaccurate, not current or incomplete, Parchment has the right to suspend or
terminate your account and refuse any and all current or future use of all or
any of the Services.

3. PARCHMENT PRIVACY POLICY

All information about you including your registration information and any
information stored or transmitted in any way on the Site is subject to our
Privacy Policy, located at parchment.com/privacy-policy.

4. REGISTERED USER ACCOUNT, PASSWORD AND SECURITY

You will receive a password protected Registered User account and a user ID upon
completing the registration process. You agree to: (i) maintain the
confidentiality of your password, (ii) take full responsibility for all
activities by users accessing the Site or the Services through your account(s)
(including, without limitation your Registered User account, if applicable),
(iii) immediately notify Parchment of any unauthorized use of your account or
any other breach of security that you become aware of, and (iv) ensure that you
exit from your account at the end of each session. Failure to exit you’re your
account can enable the next user of the computer to access and modify
information in your account. Parchment is not responsible for any loss or damage
arising from your failure to comply with these requirements. You are responsible
for all activities that occur under your account. You may not share your account
or password with anyone, and you agree to (1) notify Parchment immediately of
any unauthorized use of your password or any other breach of security; and (2)
exit from your account at the end of each session.

Notwithstanding anything to the contrary herein, you acknowledge and agree that
you shall have no ownership or other property interest in your Account, and you
further acknowledge and agree that all rights in and to your Account are and
shall forever be owned by and inure to the benefit of Parchment.

5. CONTENT, USE OF SITE

You, and not Parchment, are solely responsible for all the information, data,
text, messages, emails or other communications or materials (“Content”) that you
create, link to, transmit or make available by any method on or through the Site
(“Your Content”) and other users of the Site, and not Parchment, are similarly
responsible for all Content they make available through the Site (“User
Content”). You acknowledge that except as may be set forth in a separate written
agreement between Parchment and you, Parchment may, but is not required to,
pre-screen Content posted on the Site or transmitted through the Services and is
not obligated or responsible to verify the accuracy, reliability, timeliness or
appropriateness of such Content. Without limiting the foregoing, you also agree
that Parchment may in its sole discretion refuse to post, store or transmit any
Content submitted by you, or move, remove, edit or modify any Content on the
Site as Parchment deems appropriate.

Parchment does not claim ownership of Your Content. However, when you post or
publish Your Content on or in the Site or Services, you represent that you have
a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right
(including any moral rights) and license to use, license, reproduce, modify,
adapt, publish, translate, create derivative works from, distribute, derive
revenue or other remuneration from, and communicate to the public, perform and
display Your Content (in whole or in part) worldwide and/or to incorporate it in
other works in any form, media or technology now known or later developed, for
the full term of any worldwide intellectual property right that may exist in
Your Content. You agree that you, not the Parchment, are responsible for all of
Your Content that you make available on or in the Site or Services, whether
publicly posted or privately transmitted.

You will not use the Site and/or the Services to:

(a)  access, store or transmit any Content that is unlawful, harmful,
threatening, abusive, harassing, tortious, defamatory, vulgar, obscene,
libelous, invasive of another’s privacy, hateful, or racially, ethnically or
otherwise objectionable;

(b)  impersonate any person or entity including, without limitation, any
Parchment employee, agent, or affiliate, or falsely state or otherwise
misrepresent your affiliation with a person or entity;

(c)  access, store or transmit any Content that you do not have a right to
collect, use, store or transmit under any law or under any contractual or
fiduciary relationships (including, without limitation, academic and transcript
information and data and other confidential information);

(d)  access, store or transmit any Content that infringes any intellectual
and/or industrial property rights of any kind anywhere in the world of any third
party;

(e)  store or transmit any unsolicited or unauthorized advertising, promotional
materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other
form of solicitation;

(f)  access, store or transmit any Content that contains software viruses or any
other computer code, files or programs designed to interrupt, destroy or limit
the functionality of any computer software or hardware or telecommunications
equipment;

(g)  interfere with or disrupt the Site, the Services or any servers or networks
connected to the Site or used with the Services, or disobey any requirements,
procedures, policies or regulations of any networks connected to the Site or
used with the Services; or

(h)  violate any applicable local, state, national or international law
including, without limitation, regulations promulgated by the U.S. Securities
and Exchange Commission, any rules of any national or other securities exchange,
and any other regulations having the force of law.

6. NOTICE

If Parchment receives notice that Content is not in keeping with the Terms of
Use or the intended use of the Discussion section where it is posted, we reserve
the right to remove the Content.  If you think we have published Content that
infringes your copyright, we will address your concerns; however, if we believe
that our use is legitimate, we will not remove it from the Site.

Please note that we will respond only to notices of alleged infringement that
comply with the Digital Millenium Copyright Act (go to www.copyright.gov for the
complete text of the Act).

To file a notice of infringement with us, you must provide a written
communication (via fax or email with a signed PDF) to our designated copyright
agent that sets forth the following:

(1)    A detailed description of the copyrighted work that is allegedly
infringed upon;
(2)    A description of the location of the allegedly infringing material on the
Site;
(3)    Your contact information, including your address, telephone number, and,
if available, email address (Note that this contact information is for suspected
copyright infringement only. Contact information for other matters is provided
elsewhere in these Terms of Use or on the Site);
(4)    A statement by you indicating that you have a good-faith belief that the
allegedly infringing use is not authorized by the copyright owner, its agent, or
the law;
(5)    A statement by you, made under the penalty of perjury, affirming that the
information in your notice is accurate and that you are authorized to act on the
copyright owner’s behalf; and
(6)    An electronic or physical signature of the copyright owner or someone
authorized on the owner’s behalf to assert infringement of copyright and to
submit the statement.

For copyright inquiries under the Digital Millenium Copyright Act contact:

Copyright Agent
Parchment LLC
7001 N. Scottsdale Rd., Suite 1050
Scottsdale, AZ 85253
legal@parchment.com

Please note that you will be liable for damages (including costs and attorneys’
fees) if you materially misrepresent that any material on our site is infringing
on your copyrights.

We also reserve the right to publish your letter on the Site.

7. REGISTERED USER CONDUCT AND USE OF THE SITE

Parchment takes the safety and security of its Registered Users and online
visitors very seriously. If Parchment believes that a Registered User of any
account or visitor to the Site is harassing, deceiving, harming or otherwise
endangering the physical or emotional well-being of any other person directly or
indirectly through the Site or the Services, Parchment (in its sole discretion)
may notify the appropriate law enforcement authorities and cooperate to the full
extent requested by such authorities in their investigation of such allegations
and in any resulting criminal actions, or at Parchment’s sole discretion, at the
request of third parties in any resulting civil action. Such cooperation may
include, without limitation, the disclosure of personally identifying
information and/or private communications transmitted through the Site.

8. INDEMNITY

You agree to indemnify, defend and hold Parchment (and its parents,
subsidiaries, affiliates, officers, directors, shareholders, agents, partners,
customers and employees) harmless from any claim, demand, suit, damages, losses
and costs (including reasonable attorneys’ fees) made by any third party due to
or arising out of (i) your violation of this Agreement or Your Content or (ii)
your violation of any law or the rights of any person or entity arising out of
or related to the use of the Site or Services. Parchment reserves the right to
assume the exclusive defense and control of any such claim, demand or suit.

This section does not impose additional indemnification requirements for
institutions that have separate, current and written agreements with Parchment.

9. GENERAL PRACTICES REGARDING USE AND STORAGE

You agree that Parchment may from time to time establish and modify in its sole
discretion general practices and limits concerning use of the Services
including, without limitation, the order form procedures, document delivery
options, and timeliness guarantees (if any). You agree that Parchment reserves
the right to log off Registered User accounts that are inactive for an extended
period of time at its sole discretion.

Parchment may use various ways of verifying information that users have
provided. However, none of those ways are perfect, and you agree that Parchment
and its suppliers will have no liability to you arising from any incorrectly
verified information.

10. TERMINATION

Unless you have agreed to a specific contract term with Parchment, you may
terminate your Registered User account at any time for any reason by sending an
email to Parchment through the contact form requesting such termination. You
agree that Parchment, in its sole discretion and without notice or liability to
you or any third party, may terminate your Registered User account if Parchment
believes that you have violated or acted inconsistently with any term of this
Agreement. Termination of this Agreement will not relieve you of any liabilities
or obligations accrued on or before the date of termination, or limit any other
remedies available to Parchment arising out of your breach of this Agreement.
Your indemnification obligations under Sections 8 and 12 will continue after any
termination of this Agreement.

11. LINKS TO/FROM OTHER SITES

For your convenience, Parchment may provide links to other Internet sites that
Parchment does not maintain. You should not interpret any link to/from other
sites as indicating that Parchment sponsors or endorses the sites or their
materials or that the sites are affiliated with Parchment in any manner.
Parchment is not responsible for anything contained on such sites and makes no
warranties or representations about the contents, products or services offered
on such sites. Parchment is not responsible for and makes no warranties or
representations about the content, products or services offered on any sites
that you may elect to use in connection with this site.  You agree that it is
impossible for Parchment to monitor such materials and that you access these
materials at your own risk.

12. INTELLECTUAL PROPERTY, COPYRIGHT AND TRADEMARK NOTICE

Parchment, its affiliates and licensors retain all right, title and interest in
and to the Site, the Services, all Content provided on the Site (excluding third
party Content, if any), and the business process, procedures, methods and
techniques used on or in connection with the Site and the Services, and all
patent rights, copyrights, trademark rights, trade secret rights and other
proprietary rights therein or related thereto (collectively, the “Intellectual
Property”). You may not modify, publish, transmit, transfer or sell, license,
rent, lease, reproduce, create derivative works from, distribute, perform, link,
display, or in any way exploit the Intellectual Property, in whole or in part,
except as expressly permitted in this Agreement or with the prior written
consent of Parchment. Subject to any third-party license restrictions, you may
copy and create derivative works of the Content displayed on the Site solely for
your personal, non-commercial, educational use, provided that you do not remove
any trademarks, copyright notices or any other notice contained in such Content.
You agree not to modify any Site Content, or Site or Services object code or
source code in any manner or form, or to use modified versions of such Content
or code for any reason including, without limitation, for the purpose of
obtaining unauthorized access to the Services. You agree not to access the
Services by any means other than through the interface that is provided by
Parchment for use in accessing the Services. The use of any Parchment (or any
Parchment affiliate or licensor) trademark or service mark without Parchment’s
(or the appropriate owner’s) express written consent is strictly prohibited.

The rights granted to you in this Agreement are subject to the following
restrictions: (a) you shall not frame or utilize framing techniques to enclose
any trademark, logo, or other Intellectual Property (including images, text,
page layout or form) of Parchment; (b) access the Intellectual Property in order
to build a similar or competitive website or service (c) you shall not use any
metatags or other “hidden text” using Parchment’s name or trademarks; or (d) you
shall not use any manual or automated software, devices or other processes
(including but not limited to spiders, robots, scrapers, crawlers, avatars, data
mining tools or the like) to “scrape” or download data from any web pages
contained in the Site. Any future release, update or other addition to the
Intellectual Property shall be subject to this Agreement. Parchment, its
suppliers and service providers reserve all rights not granted in this
Agreement. Any unauthorized use of the Site or the Services terminates the
licenses granted by Parchment pursuant to this Agreement.

The Site, Services, and Intellectual Property may contain Content provided by
other users. Parchment is not responsible for and does not control such Content.
Parchment has no obligation to review or monitor, and does not approve, endorse
or make any representations or warranties with respect to any other user’s
Content. You use all such Content and interact with other users at your own
risk. Your interactions with other users are solely between you and the other
user and we are under no obligation to become involved. You agree that Parchment
will not be responsible for any liability incurred as the result of such
interactions.

You agree that submission of any ideas, suggestions, documents, and/or proposals
to Parchment through its suggestion, feedback, wiki, forum or similar pages
(“Feedback”) is at your own risk and that Parchment has no obligations
(including without limitation obligations of confidentiality) with respect to
such Feedback. You represent and warrant that you have all rights necessary to
submit the Feedback. You hereby grant to Parchment a fully paid, royalty-free,
perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right
and license to use, reproduce, perform, display, distribute, adapt, modify,
re-format, create derivative works of, and otherwise commercially or
non-commercially exploit in any manner, any and all Feedback, and to sublicense
the foregoing rights, in connection with the operation and maintenance of the
Site and the Services.

13. DISCLAIMERS

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

(a) THE SITE AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE”
BASIS. PARCHMENT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS
OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT AS TO THE
SITE AND ITS CONTENT, AND THE SERVICES.

(b) PARCHMENT AND YOU, PARCHMENT MAKES NO REPRESENTATION OR WARRANTY THAT: (I)
THE SITE OR THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, (II) THE
SITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III)
ANY RESULTS OR INFORMATION THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR THE
SERVICES WILL BE ACCURATE, TIMELY OR COMPLETE, AND (IV) ANY ERRORS IN ANY
SOFTWARE USED ON THE SITE OR IN CONNECTION WITH THE SERVICES WILL BE CORRECTED.
FROM TIME TO TIME, PARCHMENT MAY OFFER NEW “BETA” FEATURES OR TOOLS WITH WHICH
ITS USERS MAY EXPERIMENT. SUCH FEATURES OR TOOLS ARE OFFERED SOLELY FOR
EXPERIMENTAL PURPOSES AND WITHOUT ANY WARRANTY OF ANY KIND, AND MAY BE MODIFIED
OR DISCONTINUED AT PARCHMENT’S SOLE DISCRETION. THE PROVISIONS OF THIS SECTION
APPLY WITH FULL FORCE TO SUCH FEATURES OR TOOLS.

(c) EXCEPT AS MAY BE SET FORTH IN A SEPARATE WRITTEN AGREEMENT BETWEEN PARCHMENT
AND YOU, PARCHMENT IS NOT RESPONSIBLE AND WILL HAVE NO LIABILITY FOR: (I)
HARDWARE, SOFTWARE, OTHER ITEMS OR ANY CONTENT, SERVICES OR PRODUCTS PROVIDED BY
ANY PERSONS OR ENTITIES OTHER THAN PARCHMENT, (II) DAMAGES OF ANY KIND THAT
RESULT FROM THE DOWNLOADING OF ANY DATA, PROGRAMS OR ANY OTHER MATERIALS ON THE
SITE OR THROUGH THE SERVICES, OR (III) THE FAILURES OF THE INTERNET OR ANY DATA
OR TELECOMMUNICATIONS EQUIPMENT, SYSTEM OR NETWORK USED IN CONNECTION WITH THE
SITE OR THE SERVICES.

14. LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEITHER PARCHMENT NOR ITS AFFILIATES
WILL BE LIABLE WITH RESPECT TO ANY MATTER OF THIS AGREEMENT UNDER ANY LEGAL
THEORY (INCLUDING NEGLIGENCE) FOR: (I) ANY AMOUNT IN EXCESS OF TWENTY-FIVE U.S.
DOLLARS ($25), (II) ANY LOST DATA OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF
GOODWILL, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL
DAMAGES OR LOSSES, EVEN IF PARCHMENT OR ITS AFFILIATES WERE ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR (III) THE COST OF PROCURING SUBSTITUTE SERVICES.

15. EXCLUSIONS AND LIMITATIONS

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS
OF THE BARGAIN BETWEEN PARCHMENT AND YOU. IF ANY OF THE SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSIONS OR LIMITATIONS SET FORTH IN SECTIONS 13 AND 14 ARE FOR
ANY REASON HELD TO BE INVALID OR UNENFORCABLE, THIS AGREEMENT AND THE BALANCE OF
THE PROVISIONS HEREOF SHALL NONETHELESS REMAIN IN EFFECT.

YOU AND PARCHMENT AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO
THESE TERMS, THE SITE, THE SERVICES OR THE CONTENT MUST COMMENCE WITHIN ONE (1)
YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS
PERMANENTLY BARRED.

16. GENERAL INFORMATION

This Agreement constitutes the entire agreement between you and Parchment,
superseding any prior agreements between you and Parchment. This Agreement is
governed by and construed in accordance with the laws of the State of Arizona
without regard to its conflict of laws provisions. You agree to submit to the
personal and exclusive jurisdiction of the courts located within the County of
Maricopa, Arizona. The failure of Parchment to exercise or enforce any right or
provision of this Agreement shall not constitute a waiver of such right or
provision. If any provision of this Agreement is found by a court of competent
jurisdiction to be invalid, that provision will be enforced to the maximum
extent permissible and the remaining provisions will remain in full force and
effect. These Terms, and your rights and obligations hereunder, may not be
assigned, subcontracted, delegated, or otherwise transferred by you without
Parchment’s prior written consent, and any attempted assignment, subcontract,
delegation, or transfer in violation of the foregoing will be null and void. Any
waiver or failure to enforce any provision of this Agreement on one occasion
will not be deemed a waiver of any other provision or of such provision on any
other occasion.

The communications between you and Parchment use electronic means, whether you
visit the Site or send Parchment e-mails, or whether Parchment posts notices on
the Site or communicates with you via e-mail. For contractual purposes, you (1)
consent to receive communications from Parchment in an electronic form; and (2)
agree that all terms and conditions, agreements, notices, disclosures, and other
communications that Parchment provides to you electronically satisfy any legal
requirement that such communications would satisfy if it were to be in writing.
The foregoing does not affect your statutory rights.

You hereby release the Parchment and its employees, agents, officers, and
directors and their successors from claims, demands, any and all losses,
damages, rights, and actions of any kind, including personal injuries, death,
and property damage, that is either directly or indirectly related to or arises
from any interactions with or conduct of other Site users or third party
websites of any kind arising in connection with or as a result of your these
Terms or your use of the Site  or the Services. If you are a California
resident, you hereby waive California Civil Code Section 1542, which states, “A
general release does not extend to claims which the creditor does not know or
suspect to exist in his favor at the time of executing the release, which, if
known by him must have materially affected his settlement with the debtor.

Parchment shall not be liable for any delay or failure to perform resulting from
causes outside its reasonable control, including, but not limited to, acts of
God, war, terrorism, riots, embargos, acts of civil or military authorities,
fire, floods, accidents, strikes or shortages of transportation facilities,
fuel, energy, labor or materials.

Where Parchment requires that you provide an e-mail address, you are responsible
for providing Parchment with your most current e-mail address. In the event that
the last e-mail address you provided to Parchment is not valid, or for any
reason is not capable of delivering to you any notices required/ permitted by
these Terms, Parchment’s dispatch of the e-mail containing such notice will
nonetheless constitute effective notice. You may give notice to Parchment at the
following address: Parchment LLC, 6263 N. Scottsdale Rd., Suite 330, Scottsdale,
AZ 85260, Attn: General Counsel. Such notice shall be deemed given when received
by Parchment by letter delivered by nationally recognized overnight delivery
service or first class postage prepaid mail at the above address.

This Site can be accessed from countries around the world and may contain
references to services and Content that are not available in your country. These
references do not imply that Parchment intends to announce such services or
Content in your country. The Site and Services are controlled and offered by
Parchment from its facilities in the United States of America. Parchment makes
no representations that the Site or the Services are appropriate or available
for use in other locations. Those who access or use the Site or the Services
from other jurisdictions do so at their own volition and are responsible for
compliance with local law.

You may not use, export, import, or transfer the Intellectual Property except as
authorized by U.S. law, the laws of the jurisdiction in which you obtained the
Intellectual Property, and any other applicable laws.

17. ARBITRATION

Any claim or dispute (excluding claims for injunctive or other equitable relief
as set forth below) in connection with this Agreement where the total amount of
the award sought is less than Five Thousand U.S. Dollars (US $5,000.00) may be
resolved in a cost effective manner through binding non-appearance-based
arbitration, at the option of the party seeking relief. Such arbitration shall
be initiated through an established alternative dispute resolution provider
(“ADR Provider”) that offers arbitration as set forth in this section and under
the rules of such ADR Provider, except to the extent such rules are in conflict
with this Agreement. The party demanding arbitration will propose an ADR
Provider and the other party shall not unreasonably withhold consent to use such
ADR Provider. The ADR Provider and the parties must comply with the following
rules: (1) the arbitration shall be conducted by telephone, online and/or be
solely based on written submissions, the specific manner shall be chosen by the
party initiating the arbitration; (2) all arbitration proceedings shall be held
in English; (3) the arbitration shall not involve any personal appearance by the
parties or witnesses unless otherwise mutually agreed by the parties; and (4)
any judgment on the award rendered by the arbitrator may be entered in any court
of competent jurisdiction. Each party shall bear its own costs (including
attorney fees) and disbursements arising out of the arbitration, and shall pay
an equal share of the fees and costs of the ADR Provider. Notwithstanding the
foregoing, Parchment may seek injunctive or other equitable relief to protect
its intellectual property rights in any court of competent jurisdiction. Please
note that the laws of the jurisdiction where you are located may be different
from Arizona law, including the laws governing what can legally be sold, bought,
exported, offered or imported. You shall always comply with all the
international and domestic laws, ordinances, regulations and statutes that re
applicable to your use of the Site and the Services.

Any other Dispute (including whether the claims asserted are arbitratable) shall
be referred to and finally determined by arbitration in accordance with the
American Arbitration Association Commercial Arbitration Rules (the “Rules”) and
shall be administered by the Phoenix, Arizona office of the American Arbitration
Association (the “Administrator”). To the extent there is any conflict between
the provisions set forth in this section and any procedural or other rules
issued by the Administrator, this section will control. The location of the
arbitration will be Phoenix, Arizona USA. The Dispute(s) shall be submitted to a
single arbitrator (“Arbitrator”) chosen by the parties or selected by the
parties from a list of potential arbitrators provided by the Administrator. The
Administrator shall provide such list to the parties 10 days after request by
either party. Should the parties be unable to agree on a choice of arbitrator
within 10 days after receipt of the list from the Administrator, then the
Administrator will select the Arbitrator. The arbitral proceedings, and all
pleadings and written evidence will be in the English language. Any written
evidence originally in a language other than English will be submitted in
English translation accompanied by the original or true copy thereof. The
English language version will control. Each party shall bear its own attorney’s
fees, costs, and disbursements arising out of the arbitration, and shall pay an
equal share of the fees and costs of the Administrator and the Arbitrator;
provided, however, the Arbitrator shall be authorized to determine whether a
party is the prevailing party, and if so, to award to that prevailing party
reimbursement for its reasonable attorneys’ fees, costs and disbursements
(including, for example, expert witness fees and expenses, photocopy charges,
travel expenses, etc.), and/or the fees and costs of the Administrator and the
Arbitrator. The Arbitrator shall issue a written award and statement of decision
describing the essential findings and conclusions on which the award is based,
including the calculation of any damages awarded. The Arbitrator will not have
authority to award damages in excess of the amount, or other than the types,
allowed by Section 9 of this Agreement. Judgment on the award of the Arbitrators
may be entered by any court of competent jurisdiction. The Arbitrator also shall
be authorized to grant any temporary, preliminary or permanent equitable remedy
or relief it deems just and equitable and within the scope of this Agreement,
including, without limitation, an injunction or order for specific performance.
The arbitration award shall be final and binding upon the parties without appeal
or review except as permitted by Arizona law or United States Federal law.

By using the Site or the Services in any manner, you agree to the above
arbitration provision. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to
assert or defend any claims between you and Parchment (except for matters that
may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE
IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a
NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing
before the arbitrator. The arbitrator can grant any relief that a court can, but
you should note that arbitration proceedings are usually simpler and more
streamlined than trials and other judicial proceedings. Decisions by the
arbitrator are enforceable in court and may be overturned by a court only for
very limited reasons.

18. VIOLATIONS

Please report any violations of this Agreement to our Customer Service
department through the contact form.

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