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FREE ONLINE EVENT | 14 - 15 SEPTEMBER, 2021


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#CXNLive


Uncovering Better Insights with User Research and Customer Data



Preventing Customer Contact Surges by Proactively Leveraging Data & Insights



Unlocking Real Customer Feedback with Emotion AI



Killer Apps for Speech and Text Analytics: 12 Ways to Deliver Value Now





Physical vs Digital - What do brands need to consider when building future
omnichannel experiences 



Driving Enterprise CX Transformation with Voice of Customer
This link will redirect you to the Clarabridge website



How to Build Frictionless Digital Journeys for Your Customers







FEATURED BRANDS AND SPEAKERS


OUR SPONSORS

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Calabrio is a customer engagement software company that provides analytic
insights to catalyze growth through customer service contact centers. Calabrio
ONE® is a unified suite—including...

Calabrio
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SPONSORS

InMoment™ is a cloud-based customer experience (CX) intelligence platform,
arming brands with compelling customer insights to drive high-value business
decisions and relationships with both customers and employees. InMoment’s
industry-leading analytics power a full suite of Voice of Customer (VoC), Vo...

InMoment
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Glassbox
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Entropik Tech
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Clarabridge offers the leading out-of-the box SaaS solution to power customer
experience management initiatives.  Businesses gain insight to improve the
customer journey, spanning all business processes and customer interactions.
Social care teams use Clarabridge to...

Clarabridge
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SPONSORS

Intercom has built the world’s best business messenger, offering the only
totally customizable messaging suite that drives growth at every stage of the
lifecycle. Our mission is to make internet business personal and we help
businesses grow by building better, more personal relationships with their cu...

Intercom
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SPONSORS

Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is
created on the principle that all companies must place customers at the center
of their business in order to be successful both operationally and financially.
We provide a practical approach to building a best-in-class custom...

Clarivate


ENHANCING CUSTOMER EXPERIENCE, ENGAGEMENT
AND RETENTION THROUGH DATA ANALYTICS

Given the seismic changes in customer behavior driven by the pandemic,
historical data in effect became redundant overnight as businesses instead had
to make sense of what was happening in real time.

Those businesses with the most established customer data frameworks were
therefore much better equipped to respond to these changes and deliver the
experiences their customers needed in difficult circumstances.

To ensure your business is agile in response to customer wants and needs, CXN
Live: Customer Data, Insights & Analytics 2021 will focus on:



 * Personalization – leveraging data to make customer experiences as relevant to
   the individual as possible
 * Data infrastructure – ensuring that your data is easy to use through
   effective data integration, governance and audience management
 * Customer Journey Management – identifying both key touch points and fracture
   points to prioritize for investment
 * Customer Feedback – tapping into surveys, sentiment analysis and website
   behavior to identify opportunities



REGISTER FOR FREE

Kitty Xu, PhD, She/her

Senior Quantitative User Experience Research Lead

Pinterest

Joshua Tye, CSSGB, CDTP

Senior Customer Operations Lead

Cash App

Tugsad Karaduman

Head of Digital Customer Experience

Coca Cola

Derek Eccleston

Director Expert Insights

InMoment

Simon Fraser

VP of Customer Experience Strategy

InMoment EMEA

Ed Creasey

Director of Pre Sales

Calabrio

Ranjan Kumar

Founder and CEO

Entropik Tech

David Geffen

VP Product Marketing

Glassbox

Edwin Goodwin

Associate Product Manager

Rocket Mortgage

Koren Stucki

VP Strategic Consulting & Enablement

Clarabridge

Matt O'Boyle

Customer Success Manager

Intercom

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CX NETWORK LIVE | WHO ATTENDS OUR ONLINE EVENTS 


WHO YOU WILL MEET

CX NETWORK LIVE HAS BEEN DESIGNED FOR HEADS / DIRECTORS / GENERAL MANAGERS OF

Customer Experience



Insight & Analytics



Marketing



Digital



Data Analytics



Digital Transformation



Business Intelligence



Call Centre



REGISTER FOR FREE
CX NETWORK ONLINE EVENTS | BY THE NUMBERS

1,200+



CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS



1,990+



CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS



2,100+



CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2020 REGISTRANTS



1,500+



CXN LIVE: DIGITAL CX 2020 REGISTRANTS



REGISTER FOR FREE
CX NETWORK ONLINE EVENTS | HOW IT WORKS

Step 1: Register
Click on any of the register buttons on this page. Enter your information and
secure your place



Step 2: Confirmation email
This will be dispatched upon registration and will contain login information





Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch
with colleagues



Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our
industry-leading speakers



REGISTER FOR FREE
GET INVOLVED WITH CX NETWORK


FOR MORE INFORMATION ON HOW CX NETWORK IS UNIQUELY PLACED TO HELP YOU SHAPE AND
DELIVER YOUR MESSAGE TO A TARGETED AUDIENCE CONTACT US NOW!

JOHN KEARNS, HEAD OF ONLINE SALES, CX NETWORK

JOHN.KEARNS@IQPC.COM





IN PARTNERSHIP WITH :




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©2022 IQPC. All rights reserved.




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