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OUR PRIVACY POLICY

Additional Notices:

California

Maine

Virginia

EEA, Switzerland, and the United Kingdom

Effective January 1, 2023 | Download PDF Descargar PDF



TABLE OF CONTENTS

Introduction

 

When the Privacy Policy applies

 

The personal information we collect and how we collect it

 

How and when we use information, including for marketing and advertising



When and with whom we share information

 

How we protect your information

 

How long we keep your information

 

The choices you have to control our use of personal information

 

How to access and correct the information in our records

 

Your rights and our limitations under federal laws

 

Additional information regarding individual state laws and individual rights

 

Changes to this Privacy Policy

 

How to contact us with questions about this Privacy Policy




INTRODUCTION

We know you care about your privacy and the protection of your personal
information. We also know it is our responsibility to be clear about how we
protect your information. We designed this Privacy Policy to do just that. It
explains the types of personal information we collect, and how we collect, use,
maintain, protect, and share this information. This Privacy Policy also tells
you about the rights and choices you may have when it comes to your personal
information.

 

Some of what we say in our Privacy Policy is required by law, and may at times
seem long and complicated, but we’ve worked hard to try to make our Privacy
Policy easy to understand and provide examples where possible. The Xfinity
Privacy Center includes more information about:

 * How to review and manage your personal information and account activity
 * How to manage your preference, including setting your marketing and
   advertising preferences, and restricting certain uses and sharing
 * How you can better protect yourself online

 

You can review this Privacy Policy and the information in the Xfinity Privacy
Center anytime. If you still have questions, you can contact us for more
information.




WHEN THE PRIVACY POLICY APPLIES

This Privacy Policy applies to the information we collect when you use or
interact with the business entities, products, services, networks, and
platforms, including our websites, mobile apps, and other services and devices
where this policy is referenced. These may include Xfinity-branded services,
Comcast-branded Services, and other products and services we deliver. This
Privacy Policy also applies when you otherwise interact with us. We’ll refer to
all of these as our “Services” in this Privacy Policy. It also applies to the
information we collect about you from third parties. 

 

This Privacy Policy does not apply to the other products, services, websites,
and applications (mobile or television) that you may use or interact with
through Xfinity platforms.

Learn more about when the Privacy Policy applies



Because this Privacy Policy describes the privacy practices for all of our
Services, some parts may not apply to you. For example, if you do not subscribe
to Xfinity Voice (home phone service) or Xfinity Mobile, we will not collect
call detail information. If you do not subscribe to Xfinity Home, we will not
collect home security event information.

 

Some Services may have additional privacy practices that may be described to you
in different ways, such as in a separate contract for Comcast Business Services.
To the extent there is an overlap between this Privacy Policy and a
Service-specific privacy policy, the Service-specific policy or agreement will
control with respect to that Service.

 

This Policy does not apply to the non-Xfinity products, services, websites, and
applications that you may use through the Xfinity platforms and we are not
responsible for the practices of the companies providing those offerings. For
example, if you subscribe to Xfinity Internet and visit a news or shopping
website, the privacy policy for that website will apply. If you use one of our
platforms to use another company’s streaming service, the privacy policy for
that streaming service will apply to information it collects about your activity
within the app. Likewise, if you connect your smart thermostat to your Xfinity
Home security and automation service, the privacy policy of the smart thermostat
company will apply to the information it collects. For more information about
how these non-Xfinity products, services, websites, and applications use your
information, please review their privacy policies.





THE PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

To provide you with our Services, we collect your personal information. This can
include information that does not personally identify you -  such as device
numbers, IP addresses, and account numbers. It may also include information that
does personally identify you, such as your name, address, and telephone number.
We call any information that identifies you "personally identifiable
information" or "PII."

 

If you allow others to use your Services, we will also collect personal
information about those individuals. If you use our Services through someone
else’s account, we will collect information about you, but it may not identify
who you are to us. We may also collect information about you from third parties.

 

We collect this information to provide our Services, communicate with you,
respond to your requests, and to tailor our Services to best meet your needs and
interests.

Learn more about the information we collect and see examples



--------------------------------------------------------------------------------

 

What we collect

 

 

CONTACT INFORMATION

Information such as your full name and telephone number that we use to stay in
contact with you

 

 

ACCOUNT INFORMATION

Information we use to identify who you are and/or to provide or maintain your
account and Services, which may include biometric information, such as audio
recordings and facial scans when used as a means of identification

 

 

ANALYTICS AND INFERENCES

Information related to your household, account, or your use of our Services, and
our predictions about what you might like or not like

 

 

BILLING INFORMATION

Information including your financial transactions that are available on your
billing statements and other payment receipts

 

 

 

DEMOGRAPHIC AND INTEREST INFORMATION

Information we obtain from other companies to better tailor our programming,
marketing, and advertising services to you.

 

 

SERVICE ACTIVITY INFORMATION

Information associated with your use of our Services

 

 

In some cases, California requires that we use different names to describe the
categories of information that we collect. For more information about these
categories, please see the ”Additional information regarding other laws and
individual rights” section of this Privacy Policy.

 

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How we collect personal information

 

We collect personal information about you in several ways

 

1. DIRECTLY FROM YOU WHEN YOU CREATE AN ACCOUNT, INTERACT WITH OUR CUSTOMER
SERVICE, OR INTERACT WITH US ON BEHALF OF YOUR BUSINESS, SUCH AS:

 

 * Contact information, which may include your name, mailing address, email
   address, or telephone number
 * Login credentials for our Services, such as your username and password
 * Information regarding your preferences for your experience on the Services,
   such as your settings and other information you provide us to enable
   personalization of content
 * Customer communications records, including records of calls and chats with
   our customer service representatives
 * Information that you provide when interacting with us on our social media
   pages, message boards, and other forums, including your username, profile
   pictures, and comments, as well as information you publicly share about us
 * Photographs or images of your property
 * Payment information, such as your credit/debit card or other financial
   account information
 * Your Social Security number
 * Your driver’s license, state identification cards, or other forms of
   identification
 * Legal documents, such as documentation of the authority to act on behalf of
   another person

 

2. WHEN YOU USE OR INTERACT WITH OUR SERVICES, SUCH AS:

 

 * Household and device video selection and viewing activity
 * Voice commands and audio recordings made through voice activated devices that
   are part of the Services, such as the Voice Remote or our app-based remote
 * Geolocation information on where you are at a specific point in time based on
   your service address to help us authenticate you for certain services on our
   platform
 * IP addresses, device identifiers, and network equipment addresses when
   devices connect to our Services, and other device information, including
   information about Devices provided by other companies from which you use our
   Services
 * User activity information on our websites and applications using cookies and
   other technologies and information provided by other companies when you
   integrate their services with our Services
 * Domain Name Server or “DNS” searches and network traffic activity when you
   use our Services, such as Xfinity Internet, Xfinity Mobile or Xfinity WiFi
 * Geolocation information that indicates where your device is at a specific
   point in time when you use Xfinity Mobile or enable that function in our
   mobile apps
 * General location information, such as the city or ZIP Code that correlates
   with the location of a WiFi service access point or with the lease of your
   device IP address when you use Xfinity Internet or Xfinity WiFi 
 * The quantity, technical configuration, type, features, call history, and
   amount of your use of voice services (known as Customer Proprietary Network
   Information or “CPNI”)
 * Video and audio recordings (if you have turned these features on) when you
   use Xfinity Home security and automation

 

3. FROM THIRD PARTIES, SUCH AS:

 

 * Credit reporting agencies and other entities that provide credit scoring,
   identity verification, fraud prevention, and similar services
 * Landlords and property owners that provide contact and other information
   Government entities that offer public records
 * Consumer data providers that offer demographic, interest, purchase, and other
   data that we use to tailor our marketing and communications to your interest
 * Providers of third-party apps that you use on devices governed by this
   privacy policy
 * Social networks and other publicly available data, like Facebook
 * Online advertising companies who may share information about the marketing
   and advertisements you have seen or clicked on

 

We do not knowingly allow others to collect personally identifiable information
about your online activities over time and across third-party websites when you
use our online Services. For more information about cookies and other online
tracking technologies, please visit our Cookie Notice to manage your
preferences, please visit the Xfinity Privacy Preferences Center. You can also
use a browser that offers you the ability to use the Global Privacy Control to
communicate your privacy preferences to us when you visit our websites; please
note that this will not affect how we process your information when you interact
with our products and services. In some of our Services, such as Xumo TV, we may
also use technologies to attempt to recognize when different devices are used by
the same individual.

 

Because definitions and rules for a “Do Not Track” standard have not yet been
established, including whether such signals must be user-enabled, Comcast does
not yet respond to “Do Not Track” signals sent from browsers.





HOW AND WHEN WE USE INFORMATION, INCLUDING FOR MARKETING AND ADVERTISING

We use the information we collect to provide our Services and communicate with
you. We also use it to improve our Services, develop new products and services,
give recommendations, deliver personalized consumer experiences (including
marketing and advertising for our own and others' products and services),
investigate theft and other illegal activities, and to ensure a secure online
environment.

 

We may combine information across our systems, platforms, and databases. This
includes combining information we receive from third parties and information
about your use of our Services. We may also combine information about your use
of one Service with information we get from your use of another Service.

Learn more about our uses of your information and see examples



--------------------------------------------------------------------------------

 

TO PROVIDE THE SERVICES

 

 * Setting up your account and account management
 * Measure credit and payment risk
 * Service delivery
 * Bill and invoice
 * Authenticate access to your account, including identity
   verification
 * Management of the network and devices supporting our service and our systems,
   and other maintenance and operations
 * Provide technical support
 * Help with hardware and software upgrades for devices and systems

--------------------------------------------------------------------------------

 

TO COMMUNICATE WITH YOU

 

 * Respond to your questions
 * Personalize communications and your experience
 * Send you service-related announcements and surveys

--------------------------------------------------------------------------------

 

TO UNDERSTAND YOUR USE OF AND MAKE IMPROVEMENTS TO OUR SERVICES

 

 * Understand the use of our existing Services
 * Identify and develop new products and services
 * Create measurement and analytics reports for us and others

--------------------------------------------------------------------------------

 

TO PROVIDE RECOMMENDATIONS AND DELIVER RELEVANT ADVERTISING 

 

 * Market the Services
 * Recommend movies or television shows to you
 * Let you know which products and services we think may be of
   interest to you
 * Help third-party advertisers and programmers deliver more relevant
   advertising on our Services and other services and platforms

--------------------------------------------------------------------------------

 

TO INVESTIGATE THEFT OR OTHER ILLEGAL ACTIVITIES, TO ENSURE A SECURE ONLINE
ENVIRONMENT, AND TO PROTECT HEALTH AND SAFETY

 

 * Detect the unauthorized use, or abuse of the Services
 * Protect our customers from fraudulent, abusive, or unlawful use of
   the Services
 * Protect our rights, our personnel, and our property
 * Comply with applicable law
 * To protect the health and safety of our customers, employees,
   contractors, or the general public

 







WHEN AND WITH WHOM WE SHARE INFORMATION

You are in control of your data. We do not sell, and have never sold,
information that identifies who you are to anyone. This includes your Internet
usage information, video usage information, or call detail information. If you
participate in offers that require us to disclose your identifiable data, we
will, but only at your direction and with your consent.

 

We share personal information with others when it's needed to provide you with
our Services, including credit reporting agencies. We also share personal
information with others:

 * When you direct us to do so, including to authorize other users on your
   account
 * When required by law or to respond to legal process
 * To protect our property or rights or the safety of our employees, our
   customers, or other individuals

 

If we share your personal information with other companies for their own
marketing and advertising activities, we will first get your consent. This may
be through opt-in or opt-out settings, depending on the type of personal
information shared.

 

We may also share personal information that does not identify you with third
parties for their own marketing and advertising purposes, which you can opt out
of. This mainly occurs when you interact with our websites and mobile
applications that contain third-party cookies or other advertising trackers. To
learn more about this, please read our Cookie Notice

Learn more about when and with whom we share information



--------------------------------------------------------------------------------

 

The Comcast family of businesses

 

If Comcast shares the personal information it collects about you with separate
Comcast companies, such as NBCUniversal-branded companies, to use for their own
purposes, we will first give you the choice to opt out of or opt in to any
sharing in the Xfinity Privacy Preferences Center.

 

--------------------------------------------------------------------------------

 

Account owners and other authorized users

 

We may share information about a customer's account and use of a Service to the
primary account owner following appropriate authentication. The primary account
owner may also allow others to see information on the account.

 

--------------------------------------------------------------------------------

 

Service providers

 

To provide and support the Services, sometimes we use other companies as service
providers to transmit, collect, process, or store information for us. We require
these service providers to treat the information we share with them as
confidential and to use it only for providing their services to us. These
include:

 

BILLING AND COLLECTION PROVIDERS

Such as payment processors and organizations that assist us in assessing your
credit and payment status

 

ACCOUNTING, AUDITING, AND TAX PROVIDERS

 

INSURANCE PROVIDERS

 

PROFESSIONAL SERVICES PROVIDERS

Such as firms that provide consultative services, assist with improving our
programming, provide legal services, or supply project-based resources and
assistance

 

ANALYTICS SERVICES

Including entities that analyze traffic to and on our websites, analyze how our
Services are used, and assist with identifying and communicating with potential
customers

 

MARKETING, ADVERTISING, AND SALES

Entities that assist us in creating and executing marketing, advertising, and
sales programs, including order application processing, and printing, mailing,
and electronic communications services

 

SECURITY PROVIDERS

Such as entities that assist with security incident verification and response,
service notifications, fraud prevention, identity verification and management,
and authentication

 

INFORMATION TECHNOLOGY PROVIDERS

Such as entities that assist with website design, hosting, and maintenance, data
and software storage, and network operations

 

CUSTOMER SERVICE SUPPORT

Including services related to our call centers, installation, maintenance, and
repair services

 

--------------------------------------------------------------------------------

 

Third parties

 

We do not sell, and have never sold, information that personally identifies who
you are to anyone. Although permitted by federal law, we do not disclose your
name and address to non-governmental entities, such as charities or businesses,
for their own marketing purposes.

 

Sometimes, you may ask us to share information that personally identifies you
with another company. In that instance, we will make sure you give us clear
direction about what you want us to share and with whom, before we share that
information.

 

Other sharing with third parties can include:

 

SOCIAL MEDIA COMPANIES

You may interact with parts of our Services that cause information to be
published to your social networks. For example, you may click on a Facebook
"like" button, which publishes to your Facebook account that you "like" one of
our Services. On those parts of our websites with social network functionality,
a social network may be able to collect information about you. For example, if a
page contains a Facebook "like" button, Facebook may be able to collect data
about your visit to that page, even if you don't click on the "like" button. To
control this sharing of information, please review the privacy policy of the
relevant social network and/or sign out of it before you use our Services.

 

ONLINE ADVERTISING PARTNERS

We may use cookies or other technology to deliver personalized advertising to
you when you visit other websites, including advertising based on the products
and services you viewed on our Services. We also allow our partners, including
advertisers and service providers, to use cookies and similar tracking
technologies when you use our Services. For more information about the use of
cookies and other technologies on our online Services, please see the Cookies
Notice.

 

AUDIENCE MEASUREMENT AND ANALYTICS COMPANIES

We work with business partners to help us measure and analyze how our customers
are using our Services. For video, this includes assessing which programs are
most popular, how many people watch a program to its conclusion, whether people
are watching advertisements, and what programming and video content we will
carry on the Services. It also includes determining how our customers prefer to
view certain kinds of programming when they use our Services, such as whether
they like to watch certain programs live, or if they prefer to view them on
demand, on mobile devices, or online. Our business partners may compile this
information into reports with aggregated and anonymous statistics that are then
made commercially available (for example, a ratings report that indicates what
percentage of viewers watched a particular program live vs. on-demand). Xfinity
Stream includes Nielsen's proprietary measurement software, which will allow
users to contribute to market research, like Nielsen's television ratings. By
visiting www.nielsen.com/digitalprivacy, users can access more information about
the measurement software and learn about their choices with regard to Nielsen's
measurement.

 

NON-XFINITY APPS AND PARTNERS

Certain Services enable you to interact directly with technology provided by
other companies, such as using a non-Xfinity video app available through our
Services, or accessing our Services through another company’s platform or
device. When you use our Services in connection with any technology provided by
another company, you are directing us to interact with that company and that
company may collect information from you and our Services. This Privacy Policy
does not cover the privacy practices of other companies. For more information
about how those companies use your information, please review their privacy
policies. For more information about non-Xfinity apps supported on our video
Services, please visit https://my.xfinity.com/privacy/providers. Certain apps
may also run using technology provided by Metrological, a separate Comcast
company not subject to this Privacy Policy, whose privacy practices are
described at www.metrological.com/privacypolicy.

 

CONSUMER REPORTING AGENCIES

We disclose information that personally identifies you to consumer reporting
agencies that may be subject to other laws, including the Fair Credit Reporting
Act. These disclosures may include information that helps validate your
identity, such as your name, current and former addresses, contact information,
Social Security number, government-issued identifiers, your payment history and
account status, and other identifying information.

 

PUBLIC SAFETY AUTHORITIES

If you have our Xfinity Voice service, Comcast will disclose your name and
contact information to public safety authorities such as 911/E911 and related
emergency services.

 

DIRECTORY SERVICES, ASSISTANCE, AND CALLER ID

Your name, address, and telephone number may be sent to publishers to be printed
in directories and posted in online directories. Once that information is
printed or posted online, it is outside of our control and may be sorted or
repackaged and made available again in different formats by anyone, including
data aggregators, for a variety of purposes, including marketing. For a fee, you
can choose to have a nonpublished number, which means that Comcast will not
provide your name, address, and telephone number for publishing in the phone
book and online directories. You can also choose to have a published number, but
choose the "omit address feature," which means we will not provide your street
address for publishing in the phone book and online directories. If initiating
service online, select "non-published" option, otherwise call 1-800-XFINITY to
sign up.

 

We may also make your number, name, and address available to directory
assistance (411) providers. If you have a nonpublished number, Comcast will not
make your number available through directory assistance. Comcast may still share
your name and address with the 411 provider when specified by law (but the
provider is not authorized to share your (non-published number).

 

Please note: While the non-published feature will keep your name, address, and
telephone number out of printed and online directories over which Comcast
exercises control, even a non-published phone number may exist in databases not
controlled by Comcast - if, for example, your present telephone number or
address was previously published under your name, or if you provided this
information to businesses or government agencies. One way to help protect your
privacy may be to request assignment of a new telephone number (with which your
name has not previously been associated). You may also want to activate Caller
ID Blocking or select the do-not-call option.

 

Caller ID provides your name and telephone number to the person you are calling
- even if you have a non-published number. Per Line Caller ID Blocking will
automatically block Caller ID for all calls you make from your registered
telephone number and can be activated by calling 1-800-XFINITY. Per Call Caller
ID Blocking will block name and number on a per-call basis and can be activated
by dialing *86 before each call you want to block.

 

POTENTIAL PURCHASERS OF OUR BUSINESS

If we enter into a potential or actual merger, acquisition, or sale of all or a
portion of our assets, then information about you and your subscription will, in
most cases, be shared or transferred as part of the transaction. This includes
information that personally identifies you. If this Policy will be changed as a
result of such a transaction, you should refer below under "Changes to the
Privacy Policy."

 

GOVERNMENT AND OTHER ENTITIES WHEN REQUIRED BY LAW OR TO PROTECT COMCAST AND
OTHERS

There are times when we may be required by law to disclose information about you
to third parties. This may happen with or without your consent, and with or
without notice, in compliance with the terms of valid legal process such as a
subpoena, court order, or search warrant.

 

If you subscribe to our Xfinity Video service, Comcast may be required to
disclose information that personally identifies you to a governmental entity in
response to a court order. In this case, the Cable Act requires that you be
given the opportunity to appear in a court proceeding to contest any claims made
in support of the court order, and the governmental entity must offer clear and
convincing evidence that you are reasonably suspected of engaging in
criminal activity and that the information sought would be material evidence in
the case. For more information, see "Your Rights and Our Limitations Under
Federal Laws."

 

If you subscribe to the Xfinity Internet, Voice, Mobile, or Home security and
automation Services, Comcast may be required to disclose information that
personally identifies you to a governmental entity in response to a subpoena,
court order, or search warrant, depending on the type of information sought. We
may be prohibited from notifying you of any such disclosures by the terms of the
legal process.

 

A non-governmental entity, such as a civil litigant, can seek information that
personally identifies you or your use of the Xfinity Video, Internet, or Voice
Services only pursuant to a court order, and we are required by the Cable Act to
notify you of such court order. If Comcast is required to give information
that personally identifies you to a private third party in response to a civil
court order for these or other Services, we will notify you prior to making such
disclosure unless legally prohibited from doing so.

 

We may also disclose information that personally identifies you as permitted by
law and without your consent when it is necessary to protect our customers,
employees, or property; in emergency situations; or to enforce our rights under
our terms of service and policies.




HOW WE PROTECT YOUR INFORMATION

We follow industry-standard practices to secure the information we collect to
prevent the unauthorized access, use, or disclosure of any personal information
we collect and maintain. These security practices include technical,
administrative, and physical safeguards, which may vary, depending on the type
and sensitivity of the information. Although we take the responsibility of
safeguarding your personal information seriously, no security measures are 100%
effective and we cannot guarantee that these practices will prevent every
unauthorized attempt to access, use, or disclose your information. Comcast also
takes additional steps to increase the security and reliability of customer
communications. We do not read your outgoing or incoming email, file
attachments, video mail, private chat, or instant messages. However, we (along
with our service providers) use software and hardware tools to help prevent and
block "spam" emails, viruses, spyware, and other harmful or unwanted
communications and programs from being sent and received over Comcast.net email
and the Comcast Services. To help protect you and the Services against these
harmful or unwanted communications and programs, these tools may automatically
scan your emails, video mails, instant messages, file attachments, and other
files and communications. We do not use these tools for marketing or
advertising.




HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information for different lengths of time depending on the
type of information and the business and legal requirements. For example, if you
are a customer, we keep information that personally identifies you as long as
you subscribe to one or more of our Services. If you no longer subscribe to a
Service, we still may need that information for business and legal requirements,
such as to protect against fraud, calculate taxes, or respond to legal requests.
Other information is deleted automatically after a set period of time, often set
by law, unless we are legally required to hold it longer, such as for pending
litigation. We destroy, de-identify, or anonymize the information when it is no
longer needed in identifiable form.




THE CHOICES YOU HAVE TO CONTROL OUR USE OF PERSONAL INFORMATION

You have many choices about how we communicate with you and how we use or share
your information. You can manage these settings in the Xfinity Privacy
Preferences Center. If you change your mind, you can update your preferences any
time.

Learn more about your privacy choices



--------------------------------------------------------------------------------

 

For your convenience, we have created the Xfinity Privacy
Preferences Center where you can manage:

 

 * how we process personal information linked to your account for certain uses
   associated with audience measurement, analytics, and personalized advertising
   for third-party products and services based on your interests
 * whether we use your sensitive personal information for personalized
   recommendations, advertising, and marketing
 * your preferences regarding which cookies are stored by our website in your
   browser when you visit 
 * your preferences regarding communications, offers, and notifications from us

 

You can find out more about the choices you have and set your preferences. If
you change your mind, you can return any time to update it. Some of the choices
are limited to our use of certain customer information and may require you to
sign in to your account.

 

If you subscribe to Xfinity voice service, when you are interacting with one of
our customer service representatives, such as on a call, in our offices, or
during an online chat session, we may ask you for your oral consent to the use
of your customer proprietary network information or “CPNI” for the purpose of
reviewing your account and providing you with an offer for other products and
services. If you provide consent, Comcast may use your CPNI only for the
duration of that telephone call or discussion in order to offer you additional
services. If you deny or restrict your approval for us to use your CPNI, you
will suffer no effect, now or in the future, on how we provide any services to
which you subscribe.

 

Additional privacy preferences may be available to you on the devices you use to
access the Services. 





HOW TO ACCESS AND CORRECT THE INFORMATION IN OUR RECORDS

Part of our commitment to transparency includes giving our customers access to
the personal information we have about them. If you subscribe to our Services,
you have the ability to see and correct your personally identifiable information
through your online account services.

 

Certain states may give you additional rights, as described in the “Additional
information regarding other laws and individual rights” section of this Privacy
Policy.

 

All individuals may also make requests to access and correct certain personal
information, and to have us delete certain personal information through our
Privacy Center by visiting www.xfinity.com/privacy/requests. 

Learn more about how to access personally identifiable customer information



If you subscribe to an Xfinity Service, you may correct or update information in
your account or by contacting us as described below. If you are an Xfinity Home
customer, you can also correct or update your contact and emergency information
in the Xfinity Home app. We will correct our records once we have verified that
the changes you request are proper.

 

If you subscribe to Xfinity TV, Internet, or Voice services and would like to
see your own personally identifiable information, other than your customer
proprietary network information (CPNI), you may do so at your local Comcast
office. To do so, please contact us by mail at the address below or by phone
at 1-800-XFINITY, giving us a reasonable period of time to locate and, if
necessary, prepare the information for review, and to arrange an appointment
during regular business hours. You will need to have proper identification and
will only be able to see the personally identifiable information in your account
and no other account.

 

If you make a written request for a copy of your Xfinity Voice or Mobile CPNI,
we will provide you with the relevant information we have by mailing it to your
account address, or to any person authorized by you, if we reasonably believe
the request is valid. However, subscribers to our Xfinity Voice and Mobile
Services should be aware that we generally do not provide them with records of
any inbound or outbound calls or other records that we do not furnish in the
ordinary course of business (for example, as part of a bill) or which are
available only from our archives, without valid legal process such as a court
order. In addition, we cannot correct any errors in customer names, addresses,
or telephone numbers appearing in, or omitted from, our or our vendors'
directory lists until the next available publication of those directory lists.
Further, we may have no control over information appearing in the directory
lists or directory assistance services of directory publishers or directory
assistance providers that are not owned by us.

 

Comcast reserves the right to charge you for the reasonable cost of retrieving
and photocopying any information or documents that you request, where permitted
by law.





YOUR RIGHTS AND OUR LIMITATIONS UNDER FEDERAL LAWS

The federal Cable Act imposes limitations on our collection and sharing of
information that personally identifies you when you subscribe to Services that
use the facilities of the Comcast cable system. The Communications Act imposes
restrictions on our use and sharing of CPNI when you use Services that are
deemed telecommunications services.

Learn more about your rights and our limitations under federal laws



--------------------------------------------------------------------------------

 

The Cable Act and Personally Identifiable Information

 

This Privacy Policy is designed to comply with Section 631 of the Cable
Communications Policy Act of 1984, as amended, (the "Cable Act"). The Cable Act
permits Comcast to use the cable system to collect personally identifiable
information about you. Personally identifiable information is information that
identifies you specifically; it does not include de-identified, anonymous,
aggregate, or other data that does not identify you. We may collect personally
identifiable information when it is necessary to render cable services or other
services to you and to detect unauthorized reception or use of the services. We
may use the cable system to collect personally identifiable information about
you for additional purposes with your prior written or electronic consent. The
Cable Act also permits Comcast to disclose personally identifiable information
if the disclosure is necessary to render, or conduct a legitimate business
activity related to, the cable service or other services provided to you;
required by law or legal process; or limited to your name and address, subject
to your opt-out consent. The frequency of any disclosure of personally
identifiable information varies in accordance with our business needs and
activities as described in this Policy.

 

If you believe that you have been aggrieved by any act of ours in violation of
the Cable Act or other applicable laws, we encourage you to contact us directly
at Comcast_Privacy@comcast.com in order to resolve your question or concern. You
may also enforce the limitations imposed on us by the Cable Act as applicable
with respect to your personally identifiable information through a civil lawsuit
seeking damages, attorneys' fees, and litigation costs. Other rights and
remedies may be available to you under federal or other applicable laws as well.

 

This Privacy Policy neither supersedes, enhances, nor modifies any arbitration
agreement to which you may be bound as a subscriber to one or more of the
Services.

 

--------------------------------------------------------------------------------

 

The Communications Act and CPNI

 

Section 222 of the Communications Act of 1934, as amended (the "Communications
Act"), provides additional privacy protections for information about the
quantity, technical configuration, type, destination, location, and amount of
your use of telecommunications services, including Xfinity Voice and Mobile
Services, and the information about those services contained on your bills for
those Services. This information is known as customer proprietary network
information or "CPNI". CPNI does not include your name, address, or telephone
number, which is defined by the Communications Act as "subscriber list
information". However, that information is otherwise considered personally
identifiable information.

 

If you are a customer of Xfinity Voice or Mobile Service, or another Service
that is subject to these requirements, you have the right, and Comcast has a
duty, under the Communications Act and other applicable laws, to protect the
confidentiality of your CPNI. In addition, the FCC's rules provide additional
privacy protections and choices regarding use and sharing that are specific to
our Voice and Mobile service that we describe in this Policy.





ADDITIONAL INFORMATION REGARDING OTHER LAWS AND INDIVIDUAL RIGHTS

Your privacy may be impacted differently depending on where you live. If you're
a resident of one of the following places, select your location to review the
additional privacy notice and information that applies to you.

 

California

 

Maine

 

Virginia

 

EEA, Switzerland, and the United Kingdom




CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy over time as our business needs and those of
our customers change. If we make material changes to this Privacy Policy that
increase our rights to use personal information that we have previously
collected about you, we will notify you through written, electronic, or other
means so that you can make any necessary decisions about your ongoing use of our
Services.




HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY

Send us a message: Comcast_Privacy@comcast.com

 

Be sure to include your name and address, your Comcast account number (if
applicable), and a daytime telephone number where we can reach you.


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