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Text Content

 * Why Groove
 * Features
   * Shared Inbox
   * Knowledge Base
   * Live Chat
   * Reporting
   * Integrations
 * Pricing
 * Blog
   * Groove Blog
   * Startup Journey
 * Resources
   * Help Center
   * Book a Demo
   * Developers
 * LoginTry for free

LoginTry for free


SIMPLE CUSTOMER SERVICE SOFTWARE FOR SMALL BUSINESSES

Groove’s all-in-one customer service platform empowers teams to deliver fast,
personal, high-quality support to reduce costs and generate more sales.

Free 15-day trialBook a demo


Trusted by some of the world's best




WHAT YOU CAN DO WITH GROOVE

Everything you need to keep things organized and make your team more productive.

 * Collaborate with a Shared Inbox
   
   No matter how you talk with your customers (email, social media, chat,
   phone), easily keep track of it all in our intuitive dashboard.
   
   Key features
   
    * Collision Detection
    * Private Notes, Assignments, and @Mentions
    * Customer History

 * Save Time with a Knowledge Base
   
   Reduce your support volume and increase satisfaction with a 24/7 self-serve
   knowledge base.
   
   Key features
   
    * Fully responsive and customizable themes
    * Article performance and search report
    * Optimized for mobile

 * Move Faster with Automations
   
   Eliminate the busywork so you can pay more attention to your customers.
   
   Key features
   
    * Rules and Custom Folders
    * Canned Replies
    * Tags

 * Make Smart Decisions with Reports
   
   Stay on top of the most important metrics to help you manage your team.
   
   Key metrics
   
    * Conversations and resolutions per day
    * Average resolution time
    * Happiness score

 * Consolidate Everything with Integrations
   
   Keep all your tools in one toolbox.
   
   Popular integrations
   
    * Facebook & Twitter
    * Slack & Trello
    * Shopify & Zapier



> With Groove's help, we've seen a 20% decrease in support volume, a 46 minute
> faster response time and our happiness score is up to 89%.
> 
> Jared Morris,
> Customer Success Manager, BuySellAds


GOT A LOT ON YOUR PLATE?

Find out everything you need to know about Groove—the simplest customer service
solution on the market—in 5 minutes or less.


GET SET UP IN 5 MINUTES

Self-guided onboarded, step-by-step training guides, and intuitive UX.

Visit our Help Center


WATCH A DEMO

See Groove in action in this 3-minute video.

Watch a demo


JOIN THE COMMUNITY

The #1 destination for small, hardworking teams that expect big results.

Visit our Blog


DON'T TAKE OUR WORD FOR IT

See what some of our 50k subscribers from across the globe have to say.

"I recommend Groove to many people over ZenDesk. I love the simplicity and ease
of use."

Splendies

"My job is much more efficient with Groove, and the data has shown a 35%
increase in productivity."

G2 User Review

"Groove is 500% better. Seriously. Way better than ZenDesk. It looks like a
personal email, not a ticket. It’s definitely a game changer."

The Hustle

"I just don’t need or want all the fluff that comes in a full-blown help desk
package. I don’t have the time or inclination to figure that out."

Capterra User Review

"Zendesk is one of those products that I think grew too fast and just didn't
think about the user experience at all. Because it feels like something out of
the late nineties. It's so painful. Groove was like a breath of fresh air."

Josh KohlbachRymera

"Groove’s workflow just made sense, compared to the insane amount of
do-it-yourself setup you had to do with Zendesk. We're free to work on our
business instead of babysitting the help desk software. For the few times we've
needed support, their team knows what they're talking about. That's always
refreshing."

G2 User Review

"We were looking to get out of our inbox as we scaled. To make sure things
didn’t slip between the cracks, we needed a ticketing system. Zendesk was both
expensive and a bit heavier than what we were looking for."

G2 User Review

"Zendesk wasn't as simple as it should be. It was really hard to set up the
knowledge base and really hard to understand the flow of tickets. It was taking
too much time to figure it out. We were losing business and customers were
upset. So we went with Groove to keep it simple."

Josh PatherPhoto Booth International

"Groove makes it so much easier to connect with my customers, to provide
support, to increase sales, and to limit the amount of people who stop paying
for my services."

Capterra User Review

"What we loved about Groove is that we didn’t have to choose between simplicity
and functionality. It gave us everything we needed."

Chris SpilkaCEO and Co-Founder @Handsoncode

"Unlike some of the other software we tried, Groove wasn't bloated with dozens
of features we'd never use. As a small/medium sized company, Groove's ticket
inbox and Knowledge Base worked well. Multiple members of the support team were
able to assign tickets, leave notes, change ticket status, etc. Plus, I love
being able to merge tickets and see customer info on the sidebar."

G2 User Review

"To our customers, our support looks and feels just like email. They don’t know
the difference. But for our customer support agents, Groove gives us all the
features we need to give awesome customer support."

Allan BranchFounder @Less Accounting

"We appreciate the simplicity, the ease of setup, and the experience our
customers have using Groove. Other services we've looked into may have decent
functionality at a good price, but when we tested it from a customer's
perspective, it didn't feel like a good solution. Other companies require too
many steps. Groove is as easy as sending an email."

Capterra User Review

"We tried products like Freshdesk, Intercom, and Hubspot. They included too many
features and just ended up being expensive overkills for us. Nothing felt right
until Groove."

Todd LevesqueLolly Labs

"Groove is a turnkey solution that allows us to focus on serving our users
instead of building unnecessary custom tools."

G2 User Review

"Whenever we start getting the same question more than a few times, we just turn
the answer into a Knowledge Base article. It’s saved us a ton of time."

Steve KlienCo-Founder of Statuspage

"We love answering our customer's emails via Groove. It's so user friendly and I
love the helpful blog posts!"

Parabo Press

"KB has been invaluable to us. Our users can easily find answers to many
questions without needing to wait for a response from us."

Chris SeesCo-founder and CEO @The Hoxton Mix

View more


10,000 COMPANIES AND 50,000 PEOPLE BUILD BETTER CUSTOMER EXPERIENCES WITH GROOVE



Try Groove for free


LEARN MORE. GROW MORE.

Growth · 7 Min read


ZENDESK VS FRESHDESK VS GROOVE: 3 REAL QUESTIONS ANSWERED

Using real customer questions as our guide, we compare Groove to Zendesk and
Freshdesk.

Melissa RosenCX Lead & Content Creator @Groove

Growth · 8 Min read


HOW WE SAVED 40,000 HOURS BY MOVING OFF A GMAIL SHARED INBOX

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s
time to move from Gmail to a real Shared Inbox.

Melissa RosenCX Lead & Content Creator @Groove

Growth · 9 Min read


GMAIL VS OUTLOOK VS GROOVE: WHICH INBOX PROVIDES THE BEST EXPERIENCE FOR YOUR
CUSTOMERS?

We take a customer-first approach to compare Gmail to Outlook to Groove for
growing businesses.

Melissa RosenCX Lead & Content Creator @Groove

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Groove is simple customer service software used by 10,000+ small businesses.

Products

 * Shared Inbox
 * Knowledge Base
 * Live Chat
 * Reporting
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 * About Us
 * Blog
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 * Why Groove

Compare

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