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ABOUT SUPPORT
What We Do Frequently Asked Questions @HaloSupport on Twitter
HALO INFINITE
All Articles Player Guide Patch Notes Matchmaking Playlists Known Issues
Frequently Asked Questions
HALO: MCC
All Articles Quick Start Guide Patch Notes Known Issues Workarounds
HALO SAFETY
Report a Player Ban Appeal Halo Spartan Code Xbox Community Standards
HALO INSIDER SUPPORT
HALO WAYPOINT
ABOUT SUPPORT
What We Do Frequently Asked Questions @HaloSupport on Twitter
HALO INFINITE
All Articles Player Guide Patch Notes Matchmaking Playlists Known Issues
Frequently Asked Questions
HALO: MCC
All Articles Quick Start Guide Patch Notes Known Issues Workarounds
HALO SAFETY
Report a Player Ban Appeal Halo Spartan Code Xbox Community Standards
HALO INSIDER SUPPORT
HALO WAYPOINT
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HALO SUPPORT


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Halo Infinite Halo: The Master Chief Collection Halo Waypoint Other Halo titles
About Halo Support
Select a topic
Halo Infinite Halo: The Master Chief Collection Halo Waypoint Other Halo titles
About Halo Support



Issue Resolution Alert
NVIDIA has released an updated driver that addresses a crash when launching Halo
Infinite. If you're experiencing a similar crash on a PC with an NVIDIA graphics
card, update your driver to version 556.12.
If you're still experiencing issues after updating your driver, submit a ticket
so the team can investigate the issue.


HALO INFINITE

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HALO INFINITE

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Patch Notes
June Update – June 4, 2024

MATCH COMPOSER



The new Match Composer feature allows players to select which game modes within
a matchmaking playlist they'd like to play. Deselecting a mode will result in
players not matching into that game mode. Please note that selecting a small
number of modes may result in longer matchmaking search times due to a lower
number of available matches that fit the selected criteria.

The following playlists utilize the Match Composer feature:

 * Big Team Battle
 * Firefight Normal...

Read the full Patch Notes
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Halo Safety

All Halo players are bound by the Halo Spartan Code and the Xbox Community
Standards.

Report a Player
Ban Appeal
Sign in required
REPORT AN OUTAGE
Are you unable to connect to online services in Halo Infinite? Submit an Outage
Report and, if other players are having the same issue, the team will
investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of an in-game issue, you can
Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
View Known Issues and Report Bugs by Mode
Visit the Known Issues articles below to see if the team is already
investigating an issue that you're seeing. If you encounter a bug that isn't
listed in the Known Issues, submit a Flag Report or a Bug Report so that the
development team can investigate.
Multiplayer & Menus
Known Issues
Submit a Bug Report
Campaign Gameplay
Known Issues
Submit a Bug Report
Forge Creation Tools
Known Issues
Submit a Bug Report
Updates Every Tuesday
VIEW MATCHMAKING PLAYLISTS
Patch Notes
June Update – June 4, 2024

MATCH COMPOSER



The new Match Composer feature allows players to select which game modes within
a matchmaking playlist they'd like to play...

Read the full Patch Notes
Sign in required
Halo Safety

All Halo players are bound by the Halo Spartan Code and the Xbox Community
Standards.

Report a Player
Ban Appeal
Sign in required
REPORT AN OUTAGE
Are you unable to connect to online services in Halo Infinite? Submit an Outage
Report and, if other players are having the same issue, the team will
investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of an in-game issue, you can
Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
View Known Issues and Report Bugs by Mode
Visit the Known Issues articles below to see if the team is already
investigating an issue that you're seeing. If you encounter a bug that isn't
listed in the Known Issues, submit a Flag Report or a Bug Report so that the
development team can investigate.
Multiplayer & Menus
Known Issues
Submit a Bug Report
Campaign
Known Issues
Submit a Bug Report
Forge Creation Tools
Known Issues
Submit a Bug Report
Updates Every Tuesday
VIEW MATCHMAKING PLAYLISTS


HALO: THE MASTER CHIEF COLLECTION

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HALO: THE MASTER CHIEF COLLECTION

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Patch Notes
MCC Update – February 2024

RESOLVED ISSUES AND BUG FIXES

Several of these improvements come from Halo Support tickets submitted by our
community. Thank you for playing and please keep submitting tickets!

GLOBAL

Players’ selected video backgrounds no longer have a chance to reset when
closing and relaunching Halo: The Master Chief Collection

When playing Halo 3 and Halo 3: ODST with a mouse and keyboard, pressing the G
key will no longer result in the selected grenade type switching...

Read the full Patch Notes
Sign in required
Halo Safety

All Halo players are bound by the Halo Spartan Code and the Xbox Community
Standards.

Report a Player
Ban Appeal
Sign in required
REPORT AN OUTAGE
Are you unable to connect to online services in Halo: The Master Chief
Collection? Submit an Outage Report and, if other players are having the same
issue, the team will investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of an in-game issue, you can
Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
View Known Issues and Report Bugs by Title
Visit the Known Issues articles below to see if the team is already
investigating an issue that you're seeing. If you encounter a bug that isn't
listed in the Known Issues, submit a Flag Report or a Bug Report so that the
development team can investigate.
Global Menu Issues

Halo: The Master Chief Collection has a global menu system that ties together
several individual Halo games. This menu system controls your settings,
multiplayer unlocks, Weekly Challenges, the Custom Game Browser, and more.

Use the game-specific tiles below to view that game's Known Issues or submit a
Bug Report ticket for it.

Global Known Issues
Submit a Bug Report
Halo: Combat Evolved
Known Issues
Submit a Bug Report
Halo 2: Anniversary
Known Issues
Submit a Bug Report
Halo 3
Known Issues
Submit a Bug Report
Halo 3: ODST
Known Issues
Submit a Bug Report
Halo 4
Known Issues
Submit a Bug Report
Halo: Reach
Known Issues
Submit a Bug Report
Patch Notes
MCC Update – February 2024

RESOLVED ISSUES AND BUG FIXES

Several of these improvements come from Halo Support tickets submitted by our
community. Thank you for playing and please keep submitting tickets...

Read the full Patch Notes
Sign in required
Halo Safety

All Halo players are bound by the Halo Spartan Code and the Xbox Community
Standards.

Report a Player
Ban Appeal
Sign in required
REPORT AN OUTAGE
Are you unable to connect to online services in Halo: The Master Chief
Collection? Submit an Outage Report and, if other players are having the same
issue, the team will investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of an in-game issue, you can
Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
View Known Issues and Report Bugs by Title
Visit the Known Issues articles below to see if the team is already
investigating an issue that you're seeing. If you encounter a bug that isn't
listed in the Known Issues, submit a Flag Report or a Bug Report so that the
development team can investigate.
Global Menu Issues

Halo: The Master Chief Collection has a global menu system that ties together
several individual Halo games. This menu system controls your settings,
multiplayer unlocks, Weekly Challenges, the Custom Game Browser, and more.

Use the game-specific tiles below to view that title's Known Issues or submit a
Bug Report ticket for it.

Known Issues
Submit a Bug Report
Halo: Combat Evolved
Known Issues
Submit a Bug Report
Halo 2: Anniversary
Known Issues
Submit a Bug Report
Halo 3
Known Issues
Submit a Bug Report
Halo 3: ODST
Known Issues
Submit a Bug Report
Halo 4
Known Issues
Submit a Bug Report
Halo: Reach
Known Issues
Submit a Bug Report


HALO WAYPOINT

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HALO WAYPOINT

View all articles
Overview, Patch Notes, Updated
Halo Waypoint Web and Mobile Experiences

Latest Update: October 5, 2022

This update to HaloWaypoint.com and the Halo Waypoint app (Android and iOS)
introduces new features for players’ Halo Infinite Service Record:



 * The new Game History menu shows key details of all completed Halo Infinite
   multiplayer match, including Custom Games. Completed Custom Games can be
   identified in this list by an “N/A” in the Playlist column.
    * On HaloWaypoint.com, the Game...

Read the full article
Sign in required
Twitch Drops

Players can earn in-game content for Halo Infinite by participating in Halo
events on Twitch.tv.

Learn more
Report a bug
Sign in required
REPORT AN OUTAGE
Are you unable to connect to Halo Waypoint or are some features not loading?
Submit an Outage Report and, if other players are having the same issue, the
team will investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of a Halo Waypoint issue, you
can Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
Report Bugs by Platform
If you encounter a bug on Halo Waypoint, submit a Flag Report or a Bug Report so
that the development team can investigate.
HaloWaypoint.com
Go to Halo Waypoint
Submit a Bug Report
iOS app
App Store
Submit a Bug Report
Android App
Google Play
Submit a Bug Report
Overview, Patch Notes, Updated
Halo Waypoint web and mobile experiences

Latest Update: October 5, 2022

This update to HaloWaypoint.com and the Halo Waypoint app (Android and iOS)
introduces new features for players’ Halo Infinite Service Record:



 * The new Game History menu shows key details of all completed Halo Infinite
   multiplayer match, including Custom Games. Completed Custom Games can be
   identified in this list by an “N/A” in the Playlist column.
    * On HaloWaypoint.com, the Game...

Read the full article
Sign in required
Twitch Drops

Players can earn in-game content for Halo Infinite by participating in Halo
events on Twitch.tv.

Learn more
Report a bug
Sign in required
REPORT AN OUTAGE
Are you unable to connect to Halo Waypoint or are some features not loading?
Submit an Outage Report and, if other players are having the same issue, the
team will investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of a Halo Waypoint issue, you
can Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
Report Bugs by Platform
If you encounter a bug on Halo Waypoint, submit a Flag Report or a Bug Report so
that the development team can investigate.
HaloWaypoint.com
Go to Halo Waypoint
Submit a Bug Report
iOS App
App Store
Submit a Bug Report
Android App
Google Play Store
Submit a Bug Report


OTHER HALO TITLES

Sign in required
REPORT AN OUTAGE
Are you unable to connect to online services in one of the Halo titles listed
below? Submit an Outage Report and, if other players are having the same issue,
the team will investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of an in-game issue, you can
Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
Report Bugs
If you encounter a bug in these titles, submit a Flag Report or a Bug Report so
that the development team can investigate.
Halo 5: Guardians
Submit a Bug Report
Halo Wars 2
Submit a Bug Report
Other titles
Submit a Bug Report
Xbox 360 Only: Online Services were reduced or disabled in January 2022

On January 13, 2022, Xbox 360 game servers for Halo games were turned off
(sunsetting the service). This means that while these games can still be played,
online services such as challenges and file share are no longer available.

This only affects Xbox 360 versions of the game. Games in Halo: The Master Chief
Collection will not be impacted.

Learn More
Sign in required
REPORT AN OUTAGE
Are you unable to connect to online services in one of the Halo titles listed
below? Submit an Outage Report and, if other players are having the same issue,
the team will investigate.
Sign in required
FLAG AN ISSUE
If you or another player has a screenshot or video of an in-game issue, you can
Flag the issue to the team. The team will investigate issues that multiple
players have reported.
Sign in required
BUG REPORT
If you would like to submit a detailed report for developers to investigate or
you require troubleshooting from a Halo Support agent, use the section below to
submit a Bug Report.
Report Bugs
If you encounter a bug in these titles, submit a Flag Report or a Bug Report so
that the development team can investigate.
Halo 5: Guardians
Submit a Bug Report
Halo Wars 2
Submit a Bug Report
Other titles
Submit a Bug Report
Xbox 360 Only: Online Services were reduced or disabled in January 2022

On January 13, 2022, Xbox 360 game servers for Halo games were turned off
(sunsetting the service). This means that while these games can still be played,
online services such as challenges and file share are no longer available.

This only affects Xbox 360 versions of the game. Games in Halo: The Master Chief
Collection will not be impacted.

Learn More


FREQUENTLY ASKED QUESTIONS

What is Halo Support?

On the Halo Support website, you can read about Halo content updates, check
known issues with Halo games, and report any technical issues or bugs you’ve
found.

The Halo Support Team is part of 343 Industries, so we can bring your issues
directly to the developers of Halo. That data helps them understand which issues
are impacting players the most so they can prioritize those issues; the more
tickets submitted to Halo Support, the higher the priority. Those reports have
led to many of our updates and bug fixes.

Follow @HaloSupport on Twitter for the latest news on releases, updates, service
outages, and ongoing investigations.

Read more
How can I beta test new Halo content early?

The Halo team is always looking fresh feedback on their games and services. By
joining the Halo Insider program, players can be considered for early access
play sessions with in-development Halo games and content. These playtest
sessions are called “flights.”

These playtest sessions are invitation-only and have specific goals, which means
not everyone can be selected for every flight. To increase your chances for
selection, make sure your Halo Insider settings are complete and accurate.

If this all sounds like something you are interested in, then join the Halo
Insider program.

Join Halo Insider
Where can I share my feedback on Halo games?

Halo Support does not intake feedback or game change requests. Instead, we focus
on game related bugs and issues.

If you want to chat with other players and discuss your feedback further, go to
the Halo Waypoint forums and join the community there. The team asks for
feedback in dedicated threads regularly and that information is shared with
developers.

Halo Waypoint Forums
What is Halo Support?

On the Halo Support website, you can read about Halo content updates, check
known issues with Halo games, and report any technical issues or bugs you’ve
found.

The Halo Support Team is part of 343 Industries, so we can bring your issues
directly to the developers of Halo. That data helps them understand which issues
are impacting players the most so they can prioritize those issues; the more
tickets submitted to Halo Support, the higher the priority. Those reports have
led to many of our updates and bug fixes.

Follow @HaloSupport on Twitter for the latest news on releases, updates, service
outages, and ongoing investigations.

Read more
How can I beta test new Halo content early?

The Halo team is always looking fresh feedback on their games and services. By
joining the Halo Insider program, players can be considered for early access
play sessions with in-development Halo games and content. These playtest
sessions are called “flights.”

These playtest sessions are invitation-only and have specific goals, which means
not everyone can be selected for every flight. To increase your chances for
selection, make sure your Halo Insider settings are complete and accurate.

If this all sounds like something you are interested in, then join the Halo
Insider program.

Join Halo Insider
Where can I share my feedback on Halo games?

Halo Support does not intake feedback or game change requests. Instead, we focus
on game related bugs and issues.

If you want to chat with other players and discuss your feedback further, go to
the Halo Waypoint forums and join the community there. The team asks for
feedback in dedicated threads regularly and that information is shared with
developers.

Halo Waypoint Forums



PROMOTED ARTICLES

 * How to Install Halo Infinite on PC and Xbox Consoles
 * PC Hardware Specs and Drivers for Halo Infinite
 * Halo Infinite Forge Overview
 * Fireteam CSR Limit
 * Quick Start Guide for Halo: The Master Chief Collection (MCC)
 * What Is the Halo Support Site?


RECENT ACTIVITY


RELEASE NOTES

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...
See more items from recent activity

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updates

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