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HomeSustainabilityPrivacy and securityPrivacy
PrivacyCustomers’ and stakeholders’ trust is important for Telia Company. We
want everyone who shares their personal data with us to feel secure that their
data is used according to their expectations.
As soon as the General Data Protection Regulation (GDPR ), the EU legislation
governing how personal data should be handled, entered into force in 2016, Telia
Company started its group-wide GDPR program. Since numerous principles of GDPR
already existed under the old Data Protection Directive, we were able to build
on previous experience and best practices while implementing new GDPR
principles. 

 * PrivacyPrivacy
 * Responsibilities of DPOsResponsibilities of DPOs
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 * Telia Company Privacy PolicyTelia Company Privacy Policy
 * Related materialRelated material
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Privacy
Telia Company has adopted a “privacy by design” approach to ensure GDPR
compliance and transparent management of personal data in all new products and
services. Key components of our approach are:

- Embedding data protection into our business including products, processes, and
IT systems from the initial design-stage and then throughout their lifecycle

- Analyzing data protection parameters from the initial planning stages of a
data processing operation by carrying out privacy screenings

- Conducting a Privacy Review and when needed a Data Protection Impact
Assessment (DPIA) before carrying out data processing where the processing is
likely to result in a high risk to the rights and freedoms of individualsOur
day-to-day business operations are supported by a privacy team who provide
proactive guidance on compliance with GDPR and other privacy laws. In addition,
we have a team of Data Protection Officers (DPO), whose task is to monitor
whether different areas of business adhere to our privacy standards. Our DPOs
also ensure that requests from individuals as well as data protection
authorities are responded to in accordance with the GDPR.
Responsibilities of DPOs
The main task of Data Protection Officers (DPOs) is to facilitate Telia
Company’s and its’ subsidiaries compliance with GDPR obligations across the
relevant markets. DPOs continuously monitor privacy compliance internally and
communicate on privacy matters, GDPR and local data protection provisions. We
have designed different tools and processes to ensure that we work in a correct
manner with personal data across the company. These tools and processes are used
and monitored by DPOs to both verify compliance as well as to continuously
ensure effective and legitimate ways of working with privacy and data processing
and to improve our practices. Telia Company has carried out privacy training for
our employees for several years.

DPOs continue to facilitate privacy-awareness inside the company and
continuously improve training materials to fulfil the GDPR needs as interpreted
today and tomorrow. All Telia Company employees receive privacy training.
Privacy and data protection is a focus area for Telia Company and it is
therefore governed by a Group Privacy and Data Protection. (See the link below)
In case you have any questions about the way Telia Company takes care of your
privacy and exercise your rights, our DPOs will be happy to assist with your
questions. 
Data Protection Officers


Group Data Protection Officerdpo-tc@teliacompany.comPlease contact Telia Company
Group DPO in matters which are group-wide in their nature and regarding Telia
Company entities that do not have a local DPO. Please see separate local and
entity specific DPO contact details below.

Data Protection Officer,
Swedendpo-se@teliacompany.comhttps://www.telia.se/privat/om/integritetspolicy

Data Protection Officer,
Finlandtietosuoja-telia@teliacompany.comhttps://www.telia.fi/tietosuoja-ja-tietoturva

Data Protection Officer,
Norwaypvo-telia@telia.nohttps://www.telia.no/personvern/

Data Protection Officer,
Denmarkprivat-liv@teliacompany.comhttps://www.telia.dk/privat/om-telia/privatlivsinformation/

Data Protection Officer,
Estoniaprivacy@telia.eehttps://andmed.telia.ee/privaatsusteade

Data Protection Officer,
Lithuaniaprivatumas@telia.lthttps://www.telia.lt/privacy

Data Protection Officer, Telia
Financedpo-teliafinance@teliacompany.comhttps://www.teliafinance.com/en/privacy/
FAQ
What is GDPR?GDPR stands for General Data Protection Regulation – an EU law that
regulates rights connected with personal data, including by giving all
individuals control of their own personal data in all relations with companies,
regardless if they are a customer or an employee. GDPR directly applies in all
EU countries as of 25 May 2018 and in in countries of the European Economic
Area. It covers Telia Company’s footprint in the Nordics and Baltics. There may
be some local variations in how GDPR is implemented in different countries, for
example, on employee data processing, public health, public sector, archiving
purposes in the public interest, scientific or historical research purposes or
statistical purposes.What is personal data?Personal data is all information that
could identify an individual directly or indirectly, for instance:

- name, address, age, gender and position

- location

- social security number

- IP address

- telephone number

- subscription details

- traffic data (technical data generated when an individual uses
telecommunication services)What has Telia Company done to be compliant with
GDPR?In early 2016, Telia Company put in place a GDPR compliance program to
carry out necessary changes and implement GDPR provisions across all relevant
markets. Telia Company GDPR Program coordinated all activities related to
ensuring our customers’ and employees’ privacy rights. Related projects were
running also in all countries and group units. We have reviewed our internal
processes, privacy policies and security measures, trained our employees, as
well as made necessary changes in IT systems to enable our customers to be in
control of their personal data, for example, to access or delete certain data on
request.We have also worked on implementing privacy by design in all our
products and services, making sure that we are transparent to our customers and
employees about how we use their personal data.This work did not stop on 25 May
2018. We continue to grow a privacy orientated mindset in all our activities, to
make sure that Telia Company is the most trusted partner for customers in the
Nordics and Baltics.What does GDPR mean for Telia Company’s customers, be they
individuals or companies?GDPR strengthens individuals’ rights to control their
own data.GDPR allows our customers and end users to:

- access their personal data processed by Telia Company

- correct personal data (if faulty)

- delete personal data under certain conditions (right to be forgotten)

- restrict and object to some processing of personal data (under specific
conditions)

- have specific data transmitted to another company (data portability)

- receive compensation for the damages suffered as result of an infringement of
the regulation

- receive privacy information and information on serious data breachesOur
customers may have been asked to give consent for Telia Company to continue to
process their personal data for specific purposes. We have also updated and
provided more detailed privacy information, first, in our websites and My Telia
pages. We continue working to provide high level of transparency to our
customers and easy ways to exercise their rights as data subjects. Privacy will
be embedded in all our products and services that we provide to our customers
and end-users
Telia Company Privacy Policy
Telia Company Group Policy on Privacy and Data protection strengthens company
governance to ensure careful protection of customer privacy and network
integrity. It  lays down the Telia Company standards how we respect privacy and
data protection and therefore, aims to ensure that customers feel confident that
Telia Company respects and safeguards their privacy. The Policy applies to the
whole Telia Company group and its subsidiaries. We expect every Telia Company
employee to follow the policy in their daily work.
Related material
Read the article about Telia Company and GDPR. (See the link below)
Links
Group Privacy and Data ProtectionTelia Company and GDPR
More content about Sustainability
 * Cross-border merger
   Read moreGo to link
 * Nine out of ten Norwegians now have access to Telia’s 5G network
   Read moreGo to link
 * WSP sees increased interest in Telia’s data for more sustainable cities
   Read moreGo to link
 * Telia and Ericsson switch on private 5G network in Tallinn to enable smart
   factory transformation in the Baltics
   Read moreGo to link
 * Telia launches tool that quantifies the benefits of investing in smart
   buildings
   Read moreGo to link
 * Less digital companies are living dangerously in a turbulent economy
   Read moreGo to link
 * Telia Company and Region Stockholm test the ability of 5G to improve health
   care
   Read moreGo to link



© Telia Company AB 556103-4249 Stjärntorget 1 Solna

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