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Text Content

Event Dates :
 * May 29-31, 2024 in Austin, Texas
 * Return to CMSWire

 * Conference Agenda
   * BACK
   * Detailed Agenda
   * Agenda at a Glance
 * Speakers
   * BACK
   * Meet the Speakers
   * Apply to Speak
 * Why Attend
 * Sponsorship
 * More…
   * BACK
   * Pre-Register for 2024
   * Explore the Venue
   * Getting Here
   * Conference FAQs
   * Event Mobile App
   * Attendee Health & Safety
   * Advisory Council
   * About the Conference
   * About the Organizer
   * Registration Terms & Conditions
   * Contact Us

May 29-31, 2024 in Austin, TX
Already Registered? Pre-Register Today


HOME

Better CX Wins.

Attend the top customer experience conference of 2024 — May 29-31st


FEATURED 2023 SPEAKERS

Sean AlbertsonHead of Client Experience Measurement & AnalyticsCharles
SchwabKristine DeryProfessor of Work, Technology and InnovationMacquarie
UniversityTom DeWittDirector of CXM@MSU, Academic Program Director for
MC-CXMMichigan State UniversityScott GallowayProfessor of Marketing; Author,
Adrift; Co-Host, Pivot; Creator, No Mercy/No MaliceNYU SternDion HinchcliffeVP
and Principal AnalystConstellation Research, Inc.Dr. Shawnté HollandSenior HR
Business Partner, FinanceVanguardHeather KnuffkeAir Force Enterprise Change
ManagerUnited States Air ForceAndrew LindsayHead of Enterprise Design & User
ExperienceThe Kraft Heinz CompanySpencer MainsHead of Digital Workplace
ExperiencePacific Gas and ElectricRob McCutcheonDirector, Digital Innovation And
Ecosystems, GatoradePepsiCoShaelyn Otikor-MillerSenior Vice President and Head
of Global Digital Workplace StrategyNorthern Trust Asset ServicingIce-T TActor,
MC, RapperIce-T

Websites





Train together — win together. Teams save up to 40% off.

Explore the Program



ATTENDEES LOVE CONNECT


96%

Agenda Satisfaction


“LOVED THE CASE STUDIES AND THE DIFFERENT INDUSTRIES REPRESENTED.”


86%

Recommendation Rate


“I SHARED THE EVENT ON LINKEDIN WITH CLIENTS AND COLLEAGUES. I AM VERY CAREFUL
ABOUT WHAT I SHARE, AND YOUR EVENT WAS AN EASY DECISION.”


80%

Return Participation


“I WAS VERY IMPRESSED WITH THE AVAILABILITY OF THE PRESENTATIONS AND THE
IMMEDIATE AVAILABILITY OF RECORDINGS. I WAS ABLE TO CATCH UP WITH SESSIONS AN
HOUR OR TWO LATER.”


"Very good format versus others I've experienced recently. Quick sessions and
great community engagement."
Attendee Feedback Survey
"I really enjoyed the event and appreciate the opportunity to participate. Happy
Hour was absolutely wonderful!"
Attendee Feedback Survey
"I thought you all nailed the conference experience. You've definitely set a
bar."
Attendee Feedback Survey
"Great speakers, great format! I learned so much."
Attendee Feedback Survey
"The online platform was terrific!! It was super easy to navigate and use."
Attendee Feedback Survey
"I was one of the speakers and you guys treated us like rockstars and I
appreciated that."
Attendee Feedback Survey
"Very good format versus others I've experienced recently. Quick sessions and
great community engagement."
Attendee Feedback Survey
"I really enjoyed the event and appreciate the opportunity to participate. Happy
Hour was absolutely wonderful!"
Attendee Feedback Survey
"I thought you all nailed the conference experience. You've definitely set a
bar."
Attendee Feedback Survey
"Great speakers, great format! I learned so much."
Attendee Feedback Survey
Pre-Register for 2024



CUSTOMER EXPERIENCE CONFERENCE TRACKS

Designed for customer experience and customer service leaders, our program
delivers actionable knowledge directly from your peers.


CUSTOMER EXPERIENCE LEADERSHIP


CX LEADERSHIP TOPICS

 * Customer Experience Program Design
 * Infusing Agile CX into Your Organization
 * Crisis Management Strategies & Legalities
 * Privacy & Compliance in 2024
 * Customer Data Management Strategies

View the Agenda


CUSTOMER JOURNEY OPTIMIZATION


JOURNEY OPTIMIZATION TOPICS

 * Customer Experience Analytics & Success Metrics
 * Personas, Journey Mapping & Touchpoint Audits
 * Voice of the Customer Programs & Platforms
 * Omnichannel Strategies, Technologies, Best Practices
 * Designing Customer Centric Teams

View the Agenda


NEXTGEN CUSTOMER SERVICE
& CONTACT CENTERS


CUSTOMER SERVICE TOPICS

 * Contact Center Innovation & Intelligent Automation
 * Operationalizing Voice of the Customer - Best Practices
 * Balancing Self Service, Bots and Human Touch
 * Privacy vs. Personalization in the Contact Center

View the Agenda


THE MODERN CUSTOMER
EXPERIENCE TECH STACK


TECHNOLOGY TRACK TOPICS

 * Designing the Modern MarTech + CX Stack
 * Customer Data Platforms vs Marketing Automation
 * Going Headless: Tech + Strategy + Team
 * Tools & Practices for Omnichannel Consistency

View the Agenda


ARTIFICIAL INTELLIGENCE, CONVERSATIONAL EXPERIENCES & THE FUTURE OF CX


FUTURE CX TOPICS

 * Infusing AI into your CX: Precursors, Best Next Steps
 * Generative AI and its impact on customer experience
 * AI & machine learning for hyper-personalization
 * Experience frontiers with AR/VR, voice and synthetics

View the Agenda
Pre-Register for 2024



2023 SPONSORS

View All Sponsors





CONNECT WITH TRANSFORMATIONAL LEADERS






PRACTICAL KNOWLEDGE, IMPACTFUL NETWORKING

Accelerate your career — at CONNECT you will:

 * Gain critical customer experience insights and actionable guidance from
   respected brand leaders and heads of top teams
   
   
 * Explore the latest tech and digital experience platforms impacting customer
   experience, digital experience, customer data operationalization and customer
   service
    
 * Build your network in the friendly, focused CMSWire community …and possibly
   find your next job



CMSWire CONNECT Starts May 29, 2024 in Austin

293 Days
23 Hours
36 Minutes
38 Seconds

Pre-Register for 2024



A CONFERENCE FOR CUSTOMER EXPERIENCE PROFESSIONALS

Customer Experience Executives

Customer Service Leadership

Digital Product & Portfolio Owners

Analytics & Journey Optimization Owners


GET BEST PRICING & GROUP RATES TODAY



CMSWire CONNECT ticket prices rise as the event approaches. Lock in your best
pricing and your access to limited seating Master Classes today.

Group discounts up to 40% are available now.

Reserve Your Seat for 2024



OUR 20 YEAR HISTORY

The CMSWire CONNECT conference was launched in 2015 as DX Summit and was
subsequently rebranded as CMSWire CONNECT in 2022.

The award-winning CMSWire team has been serving customer experience and customer
service professionals for 20+ years.

VIRTUAL CONFERENCE

NEXTGEN CUSTOMER SERVICE EXCELLENCE

May 18-19, 2022

Now On Demand
VIRTUAL CONFERENCE

HOW GREAT ORGANIZATIONS EMPOWER CUSTOMER EXPERIENCE TEAMS

August 17-18, 2022

Now on Demand
VIRTUAL CONFERENCE

FUTURE CX - BLENDING PHYSICAL & DIGITAL EXPERIENCES

October 26-27, 2022

Now on Demand


WANT TO SPONSOR?

Engage today's top customer experience executives.

Contact Us


STAY IN THE LOOP

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JOIN THE COMMUNITY

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