support.jivesoftware.com Open in urlscan Pro
104.16.51.111 Public Scan

Go To Rescan
Add Verdict Report

Submitted URL:
http://support.jivesoftware.com/
Effective URL:
https://support.jivesoftware.com/hc/en-us
Submission Tags: @ecarlesi possiblethreat Search All
Submission: On September 09 via api (September 9th 2023, 8:30:23 am UTC) from FR — Scanned from FR

Summary HTTP 67 Redirects Links 13 Behaviour Indicators

Summary

This website contacted 16 IPs in 3 countries across 13 domains to perform 67 HTTP transactions. The main IP is 104.16.51.111, located in and belongs to CLOUDFLARENET, US. The main domain is support.jivesoftware.com.
TLS certificate: Issued by R3 on September 8th 2023. Valid for: 3 months.

This is the only time support.jivesoftware.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
1 1	104.16.53.111 104.16.53.111	13335 (CLOUDFLAR...) (CLOUDFLARENET)
4 9	104.16.51.111 104.16.51.111	13335 (CLOUDFLAR...) (CLOUDFLARENET)
15	104.18.72.113 104.18.72.113	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	2a04:4e42::729 2a04:4e42::729	54113 (FASTLY) (FASTLY)
4	2606:4700::68... 2606:4700::6811:190e	13335 (CLOUDFLAR...) (CLOUDFLARENET)
6	2606:50c0:800... 2606:50c0:8001::153	54113 (FASTLY) (FASTLY)
16	104.18.70.113 104.18.70.113	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	2606:4700::68... 2606:4700::6812:acf	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	2a00:1450:400... 2a00:1450:4001:812::200a	15169 (GOOGLE) (GOOGLE)
2	2a04:4e42:600... 2a04:4e42:600::729	54113 (FASTLY) (FASTLY)
5	52.217.16.124 52.217.16.124	16509 (AMAZON-02) (AMAZON-02)
4	2001:4860:480... 2001:4860:4802:32::178	15169 (GOOGLE) (GOOGLE)
1	54.90.236.24 54.90.236.24	14618 (AMAZON-AES) (AMAZON-AES)
1	2a00:1450:400... 2a00:1450:4001:80f::2008	15169 (GOOGLE) (GOOGLE)
1	54.158.221.233 54.158.221.233	14618 (AMAZON-AES) (AMAZON-AES)
2	2001:4860:480... 2001:4860:4802:34::36	15169 (GOOGLE) (GOOGLE)
67	16

1 104.16.53.111 (None, ) 1 redirects

ASN13335 (CLOUDFLARENET, US)

support.jivesoftware.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

9 104.16.51.111 (None, ) 4 redirects

ASN13335 (CLOUDFLARENET, US)

support.jivesoftware.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
central-supportdesk.zendesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
aureajive.zendesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

15 104.18.72.113 (None, )

ASN13335 (CLOUDFLARENET, US)

static.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
p18.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a04:4e42::729 (United States)

ASN54113 (FASTLY, US)

js.sentry-cdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2606:4700::6811:190e (United States)

ASN13335 (CLOUDFLARENET, US)

cdnjs.cloudflare.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

6 2606:50c0:8001::153 (United States)

ASN54113 (FASTLY, US)

trilogy-group.github.io	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

16 104.18.70.113 (None, )

ASN13335 (CLOUDFLARENET, US)

theme.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
ekr.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700::6812:acf (United States)

ASN13335 (CLOUDFLARENET, US)

stackpath.bootstrapcdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:812::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.googleapis.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a04:4e42:600::729 (United States)

ASN54113 (FASTLY, US)

vjs.zencdn.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

5 52.217.16.124 (Ashburn, United States)

ASN16509 (AMAZON-02, US)
PTR: s3-1-w.amazonaws.com

trilogy-cs-ai-zd-helper.s3.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2001:4860:4802:32::178 (United States)

ASN15169 (GOOGLE, US)

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 54.90.236.24 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-54-90-236-24.compute-1.amazonaws.com

kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:80f::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 54.158.221.233 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-54-158-221-233.compute-1.amazonaws.com

supportsurvey.trilogy.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2001:4860:4802:34::36 (United States)

ASN15169 (GOOGLE, US)

region1.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
31	zdassets.com static.zdassets.com — Cisco Umbrella Rank: 2286 p18.zdassets.com — Cisco Umbrella Rank: 99298 theme.zdassets.com — Cisco Umbrella Rank: 10939 ekr.zdassets.com — Cisco Umbrella Rank: 2609	892 KB
8	jivesoftware.com 4 redirects support.jivesoftware.com status.jivesoftware.com Failed	28 KB
6	google-analytics.com www.google-analytics.com — Cisco Umbrella Rank: 49 region1.google-analytics.com — Cisco Umbrella Rank: 1977	21 KB
6	amazonaws.com trilogy-cs-ai-zd-helper.s3.amazonaws.com kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	12 KB
6	github.io trilogy-group.github.io	7 KB
4	cloudflare.com cdnjs.cloudflare.com — Cisco Umbrella Rank: 249	33 KB
2	zendesk.com 1 redirects central-supportdesk.zendesk.com aureajive.zendesk.com	2 KB
2	zencdn.net vjs.zencdn.net — Cisco Umbrella Rank: 6065	180 KB
1	trilogy.com supportsurvey.trilogy.com	603 B
1	googletagmanager.com www.googletagmanager.com — Cisco Umbrella Rank: 62	82 KB
1	googleapis.com fonts.googleapis.com — Cisco Umbrella Rank: 58	1 KB
1	bootstrapcdn.com stackpath.bootstrapcdn.com — Cisco Umbrella Rank: 2999	15 KB
1	sentry-cdn.com js.sentry-cdn.com — Cisco Umbrella Rank: 6409	2 KB
67	13

	Domain	Requested by
15	theme.zdassets.com	support.jivesoftware.com p18.zdassets.com
13	static.zdassets.com	support.jivesoftware.com static.zdassets.com
8	support.jivesoftware.com	4 redirects static.zdassets.com support.jivesoftware.com
6	trilogy-group.github.io	support.jivesoftware.com
5	trilogy-cs-ai-zd-helper.s3.amazonaws.com	support.jivesoftware.com
4	www.google-analytics.com	support.jivesoftware.com www.google-analytics.com
4	cdnjs.cloudflare.com	support.jivesoftware.com
2	region1.google-analytics.com	www.googletagmanager.com
2	vjs.zencdn.net	support.jivesoftware.com
2	p18.zdassets.com	support.jivesoftware.com
1	aureajive.zendesk.com	static.zdassets.com
1	ekr.zdassets.com	static.zdassets.com
1	supportsurvey.trilogy.com	static.zdassets.com
1	www.googletagmanager.com	www.google-analytics.com
1	kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	p18.zdassets.com
1	central-supportdesk.zendesk.com	1 redirects
1	fonts.googleapis.com	support.jivesoftware.com
1	stackpath.bootstrapcdn.com	support.jivesoftware.com
1	js.sentry-cdn.com	support.jivesoftware.com
0	status.jivesoftware.com Failed	static.zdassets.com
67	20

This site contains links to these domains. Also see Links.

Domain
thrive.ignitetech.com
www.jivesoftware.com
support.ignitetech.com
central-supportdesk.zendesk.com
www.ignitetech.com

Subject Issuer	Validity	Valid
support.engineyard.com R3	`2023-09-08` - `2023-12-07`	3 months	crt.sh
zdassets.com Cloudflare Inc ECC CA-3	`2022-11-10` - `2023-11-09`	a year	crt.sh
*.sentry-cdn.com GlobalSign Atlas R3 DV TLS CA 2023 Q3	`2023-08-01` - `2024-09-01`	a year	crt.sh
sni.cloudflaressl.com Cloudflare Inc ECC CA-3	`2023-07-03` - `2024-07-02`	a year	crt.sh
*.github.io DigiCert TLS RSA SHA256 2020 CA1	`2023-02-21` - `2024-03-20`	a year	crt.sh
upload.video.google.com GTS CA 1C3	`2023-08-14` - `2023-11-06`	3 months	crt.sh
vjs.zencdn.net GlobalSign Atlas R3 DV TLS CA 2023 Q2	`2023-06-03` - `2024-07-04`	a year	crt.sh
*.s3.amazonaws.com Amazon RSA 2048 M01	`2023-03-21` - `2023-12-19`	9 months	crt.sh
*.google-analytics.com GTS CA 1C3	`2023-08-14` - `2023-11-06`	3 months	crt.sh
*.execute-api.us-east-1.amazonaws.com Amazon RSA 2048 M01	`2023-05-23` - `2024-06-20`	a year	crt.sh
*.trilogy.com Starfield Secure Certificate Authority - G2	`2022-08-17` - `2023-09-18`	a year	crt.sh
aureajive.zendesk.com Cloudflare Inc ECC CA-3	`2023-02-17` - `2024-02-17`	a year	crt.sh

This page contains 3 frames:

Primary Page: https://support.jivesoftware.com/hc/en-us
Frame ID: E3ED59F24C61302C8661765B0E44583A
Requests: 59 HTTP requests in this frame

Frame: https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js
Frame ID: 9C8A76B3745EA96423D0DDF56F0F05DF
Requests: 2 HTTP requests in this frame

Frame: https://static.zdassets.com/web_widget/classic/latest/web-widget-main-4b22769.js
Frame ID: C88465052E51B8AFDB0040FC4274B731
Requests: 6 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

Jive Support

Page URL History Show full URLs

http://support.jivesoftware.com/ HTTP 301
https://support.jivesoftware.com/ HTTP 302
https://support.jivesoftware.com/hc HTTP 301
https://support.jivesoftware.com/hc/en-us Page URL

Detected technologies

Zendesk (CMS) Expand

Overall confidence: 100%
Detected patterns

Bootstrap (Web Frameworks) Expand

Overall confidence: 100%
Detected patterns

bootstrap(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)[^>]*?(?:\.min)?\.js

Font Awesome (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]+(?:([\d.]+)/)?(?:css/)?font-awesome(?:\.min)?\.css
<link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)

Google Analytics (Analytics) Expand

Overall confidence: 100%
Detected patterns

google-analytics\.com/(?:ga|urchin|analytics)\.js

Google Font API (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Google Tag Manager (Tag Managers) Expand

Overall confidence: 100%
Detected patterns

googletagmanager\.com/gtag/js

Popper (Miscellaneous) Expand

Overall confidence: 100%
Detected patterns

<script [^>]*src="[^"]*/popper\.js/([0-9.]+)
/popper\.js/([0-9.]+)

jQuery (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

jquery[.-]([\d.]*\d)[^/]*\.js
jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

Page Statistics

67
Requests

94 %
HTTPS

56 %
IPv6

13
Domains

20
Subdomains

16
IPs

3
Countries

1272 kB
Transfer

4139 kB
Size

10
Cookies

13 Outgoing links

These are links going to different origins than the main page.

URL: https://thrive.ignitetech.com/community/customers
Title: Jive Interactive Intranet

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/
Title: Log into Thrive

Search URL Search Domain Scan URL

URL: https://www.jivesoftware.com/company/request-thrive-access/
Title: Request customer access

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/community/customers/developer
Title: Jive Developers

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/community/home
Title: Partner Hub

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us/
Title: Support Resources

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/apps/jive-licenses
Title: On-Prem Downloads

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us
Title: Need support for another Ignite product? Click here.

Search URL Search Domain Scan URL

URL: https://central-supportdesk.zendesk.com/auth/v2/login/signin?return_to=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&theme=hc&locale=en-us&brand_id=360000479419&auth_origin=360000479419%2Ctrue%2Ctrue
Title: Sign In

Search URL Search Domain Scan URL

URL: https://central-supportdesk.zendesk.com/auth/v2/login/registration?auth_origin=360000479419%2Ctrue%2Ctrue&brand_id=360000479419&return_to=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&theme=hc
Title: Sign Up

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us/articles/360007040893-Contacting-Customer-Support-Including-Severity-1-Issues-
Title: Contact Us

Search URL Search Domain Scan URL

URL: http://www.ignitetech.com/legal
Title: Legal

Search URL Search Domain Scan URL

URL: http://www.ignitetech.com/privacy
Title: Privacy

Search URL Search Domain Scan URL

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

http://support.jivesoftware.com/ HTTP 301
https://support.jivesoftware.com/ HTTP 302
https://support.jivesoftware.com/hc HTTP 301
https://support.jivesoftware.com/hc/en-us Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 37

https://central-supportdesk.zendesk.com/auth/v2/host/without_iframe.js HTTP 302
https://static.zdassets.com/auth/fa3bfadd5fc6f9d04ad357399dbe6190dda56d64/v2/host-without-iframe.js

Request Chain 53

https://support.jivesoftware.com/cdn-cgi/challenge-platform/scripts/jsd/main.js HTTP 302
https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js

67 HTTP transactions
0 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2

200

Primary Request en-us Show response
support.jivesoftware.com/hc/
Redirect Chain

http://support.jivesoftware.com/
https://support.jivesoftware.com/
https://support.jivesoftware.com/hc
https://support.jivesoftware.com/hc/en-us

155 KB
21 KB

210ms
210ms

Document
text/html

104.16.51.111
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

104.16.51.111 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

3d95f8dccce6407cedd89b7880fd3027611ae68bef2169ab3db653091b15aef7

Security Headers

Name	Value
Strict-Transport-Security	max-age=259200;
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36
accept-language: fr-FR,fr;q=0.9

Response headers

cache-control: max-age=0, public
cf-cache-status: MISS
cf-ray: 803e117628432a27-CDG
content-encoding: br
content-language: en-us
content-type: text/html; charset=utf-8
date: Sat, 09 Sep 2023 08:30:16 GMT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
protocol: HTTP/1.1 always
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=mhnfkssFE157FASLaJk%2BKfOxePu5gihgI0ZdMad687ITc27OEPhKKDbrBjc90JVExpSmRjSq1JUsvJ4POq9AbewLgB1kqXlGs4j%2FnWSLVmCuKtpjzTZl3S%2B5s86bBMkJpvcpKvBZrGgceg%3D%3D"}],"group":"cf-nel","max_age":604800}
server: cloudflare
strict-transport-security: max-age=259200;
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
x-request-id: 803e117631372a27-CDG
x-runtime: 0.141000
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block
x-zendesk-origin-server: help-center-unicorn-5454c477c8-rwfft
x-zendesk-processed-host-header: support.jivesoftware.com

Redirect headers

cache-control: max-age=0, public
cf-cache-status: DYNAMIC
cf-ray: 803e11757f832a27-CDG
content-language: en-us
content-type: text/html; charset=utf-8
date: Sat, 09 Sep 2023 08:30:16 GMT
location: https://support.jivesoftware.com/hc/en-us
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
protocol: HTTP/1.1 always
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=bxIyFd%2BI7MIiJAQboRRU8kycDJ5ZEHYsHApU6wYpM83x5%2B5IqBXL%2BurTn9CWwgcVSnDH5Cgh%2Fna%2FPBqVBYv0teb7C4L%2FK5D03PChlcoRVEarFH9yfRAjmM4HXgmwSsXF0o7tsBVrb%2Bzs%2Bg%3D%3D"}],"group":"cf-nel","max_age":604800}
server: cloudflare
strict-transport-security: max-age=259200;
x-frame-options: SAMEORIGIN
x-request-id: 803e11757f832a27-CDG
x-runtime: 0.051500
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block
x-zendesk-origin-server: help-center-unicorn-5454c477c8-8j6sd
x-zendesk-processed-host-header: support.jivesoftware.com

GET
H2 200 application-5dedcabe00a896eb2c214ed2973f0975.css
static.zdassets.com/hc/assets/ 51 KB
9 KB 102ms
39ms Stylesheet
text/css 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/application-5dedcabe00a896eb2c214ed2973f0975.css

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

0ace26882bd590a050d612c679d4e25e8cb6dc4cfa58c81806050cd45359adde

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 08:30:16 GMT
x-amz-version-id: 2CrwEwl6GoBSbQ_1L_iYZjD_yV6kAoQP
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: RVZWKGPZJVCG7FGH
age: 156948
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: u/uuyQTSVl8qJXftdMVNXJadhDHI84YGnpAq7IXGBndnDT0Ob7SLEx81YG3BX6HxcfB9Hr7Pa/o=
last-modified: Thu, 06 Jul 2023 12:51:05 GMT
server: cloudflare
etag: W/"ab4cc5d52d40b0752bf2b47ae2bb94b5"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=IVW1k3zqJWpfZVBUR1JB7vOWg5JEW3pSOcz9tGweIHWOpdzQTbzolUyZ2UtMRWg56%2B%2Ftq%2BxBG4Hv08vGbgE6JLp2QXrrPVRXjQ0Mjt19Ty5j9uVJvRhC5xLHXK0Y9IPQDrwoe%2Fw%3D"}],"group":"cf-nel","max_age":604800}
content-type: text/css
cache-control: public, max-age=604800
cf-ray: 803e1177ea92f8c9-CDG

GET
H2 200 theming_v1_support-e05586b61178dcde2a13a3d323525a18.css
static.zdassets.com/hc/assets/ 9 KB
3 KB 109ms
46ms Stylesheet
text/css 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

836316444e9cede5ce83cfe98734b9c8ab27192a9634a59b82c118a8e6792037

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 08:30:16 GMT
x-amz-version-id: W7Sc8SftPb2qgWBAfs0VfUAc5abaMB73
content-encoding: br
cf-cache-status: HIT
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Full URL

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date: Sat, 09 Sep 2023 08:30:16 GMT
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Full URL

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date: Sat, 09 Sep 2023 08:30:16 GMT
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date: Sat, 09 Sep 2023 08:30:16 GMT
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Full URL

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date: Sat, 09 Sep 2023 08:30:16 GMT
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Full URL

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Show headers Download Go to

Full URL

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Show headers Download Go to

Full URL

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Requested by

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General

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Show headers Download Go to

Full URL

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Full URL

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Full URL

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Full URL

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Full URL

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https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js

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https://aureajive.zendesk.com/embeddable/config

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x-request-id: 803e117eaecbd231-CDG
x-runtime: 0.020102
server: cloudflare
etag: W/"b5205985aeb455f463476a40754da05f"
vary: Accept, Origin, Accept-Encoding
access-control-max-age: 7200
access-control-allow-methods: GET
access-control-allow-origin: *
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=YUz1cS9njpBkDSlZB%2Fo%2F23Vmg8qHvgk6wJhSIBd6ze3R0ODbC7mAWe9YIKLOaVYuhH6C5RCjWxeCwYESxGVnKQqs8yvG9ND1FnRVC2G%2FNio816edDaeOsLOO29C2yQOUDZDSFJtFPQ%3D%3D"}],"group":"cf-nel","max_age":604800}
access-control-expose-headers
cache-control: max-age=60, public, stale-while-revalidate=600, stale-if-error=3600
content-type: application/json; charset=utf-8
cf-ray: 803e117eaecbd231-CDG

GET
H2 200 web-widget-chat-sdk-4b22769.js Show response
static.zdassets.com/web_widget/classic/latest/ Frame C884 202 KB
51 KB 32ms
32ms Script
application/javascript 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/web_widget/classic/latest/web-widget-chat-sdk-4b22769.js

Requested by

Host: static.zdassets.com
URL: https://static.zdassets.com/web_widget/classic/latest/web-widget-main-4b22769.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

24a0379eaeac3d8de8f2b77a318fef99bae4ef5ca07d2eca39b8a0f3c21911b6

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 08:30:17 GMT
x-amz-version-id: Gf4KFmmSRtALGQTFrJvpXz0Cxt2OhtK2
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: PDFFE7MMEGNE31NJ
age: 1066878
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: tejftzGEnw4bQ+y20xwWi2EehpKJil3jYIkE0TCnIzAR2MG+Xj/Hk/wrE4E3DbnCkShhL3ypAQU=
last-modified: Thu, 24 Aug 2023 03:39:36 GMT
server: cloudflare
etag: W/"a3208a9957c2dcf9612763d1d3138069"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=Hgq6X365JUWfRdDCIGcmqPx8dvzsN50e3sXeGMI5f9NYrFFMMIrxZEoIYj9hNVv%2F%2FjI9zDeAxppgTKAkaeaK7gCAF9O1OGclvxZQPakqC9lRrfEHKdJbhSIJmViHybkRX0YlJ%2F0%3D"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
cache-control: public, max-age=31536000
cf-ray: 803e117eba9af8c9-CDG
expires: Fri, 23 Aug 2024 03:39:35 GMT

GET
H2 200 web-widget-chat-incoming-message-notification-4b22769.js Show response
static.zdassets.com/web_widget/classic/latest/ Frame C884 236 B
617 B 38ms
38ms Script
application/javascript 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/web_widget/classic/latest/web-widget-chat-incoming-message-notification-4b22769.js

Requested by

Host: static.zdassets.com
URL: https://static.zdassets.com/web_widget/classic/latest/web-widget-main-4b22769.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

a29e4af6aa6a95982d1092a20f0068173b9a9d5df0a89bc99da556aebec3ce54

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 08:30:18 GMT
x-amz-version-id: 46qKELeTBWCwzvVGXozLgYao3Jv6zCoR
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: PDF9HF3Y8W0PVSQC
age: 1066879
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: fZDV0xg3FsFxrpZT9QCSaXjJuIqYZ/vFRf9YulowyRM5BpKf0DQIj2BxZq4TB6yykA80c5/5Xc6LsuxXSreimA==
last-modified: Thu, 24 Aug 2023 03:39:36 GMT
server: cloudflare
etag: W/"77bb07ca171e3ff2b72a7dafa7822bc8"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=Fj4lvxLePyTAETD55Qkqpk%2BxXqfEfaKodhl80FHV0akptTIRnBtwdDBwcZOzssS%2B0ggwW3KZlXygghrJuiwoHemO9GmlUBSduHyoatwYXlBP4BMQ2MNOTO%2FpF%2FTiQfAKxrLJaHA%3D"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
cache-control: public, max-age=31536000
cf-ray: 803e11858892f8c9-CDG
expires: Fri, 23 Aug 2024 03:39:35 GMT

GET
H2 206 fda6cd35495c75f83508d9d2e77ee33d.mp3
static.zdassets.com/web_widget/classic/latest/ Frame C884 19 KB
20 KB 29ms
29ms Media
audio/mpeg 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/web_widget/classic/latest/fda6cd35495c75f83508d9d2e77ee33d.mp3

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

97e5b0b6cfc2ba9815028429c069631ba12b294aa7419d1ea130accd0adc2d46

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

Referer
Accept-Encoding: identity;q=1, *;q=0
accept-language: fr-FR,fr;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36
Range: bytes=0-

Response headers

date: Sat, 09 Sep 2023 08:30:18 GMT
x-amz-version-id: nNEnUuxI9I_5nvH1CDfnP_UN7OPBGARX
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: 8R6VW9T1MMA12AEK
age: 13579885
x-amz-server-side-encryption: AES256
Content-Range: bytes 0-19697/19698
x-amz-replication-status: COMPLETED
Content-Length: 19698
x-amz-id-2: Q555iXjHUQZT5JGMyYUtenpmI+mSZR5gJZQk8HoxY0FlfX3J3U+NKZW/UtFl0nXJ3jC/43vpwpg=
last-modified: Tue, 04 Apr 2023 22:44:58 GMT
server: cloudflare
etag: "f11ce9e8f40a392830217253fe75d6de"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=ENJSR3KDEQmj2%2BWL2zdbuulPVqJAfYS9X8qG5EKutbUPiFy1Qi%2B7P8wUqqEBsqPhSGbBhwtrIDO%2FQi8r8Xg4Pl0Y4ESrco2%2BHJ8YGU2ErLAevITGPm%2Fxe4wvZ%2B8luyTiFE%2Fdm2A%3D"}],"group":"cf-nel","max_age":604800}
content-type: audio/mpeg; charset=utf-8
cache-control: public, max-age=31536000
cf-ray: 803e1185c8def8c9-CDG
expires: Wed, 03 Apr 2024 22:44:57 GMT

GET
H3 200 collect
www.google-analytics.com/ 35 B
55 B 20ms
19ms Image
image/gif 2001:4860:4802:32::178
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j101&a=640970037&t=event&_s=3&dl=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&ul=en-us&de=UTF-8&dt=Jive%20Support&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Home%20Page%20-%20time%20spent&ea=active%20for%205%20seconds&el=&ev=5&_u=KEBAAEABAAAAACAAI~&jid=&gjid=&cid=1756736153.1694248217&tid=UA-135517637-26&_gid=1411578919.1694248217&cd1=anonymous&cd2=ev_time_home_page&cd3=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&cd6=&cd10=0&cd13=1&cm1=5&z=1895820007

Protocol

Security

QUIC, , AES_128_GCM

Server

2001:4860:4802:32::178 , United States, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

accept-language: fr-FR,fr;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

pragma: no-cache
date: Sat, 09 Sep 2023 03:07:56 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 19346
content-type: image/gif
access-control-allow-origin: *
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

POST
H2 204 collect
region1.google-analytics.com/g/ 0
54 B 24ms
23ms Ping
text/plain 2001:4860:4802:34::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.google-analytics.com/g/collect?v=2&tid=G-K7372QVDED&gtm=45je3960&_p=640970037&ul=en-us&sr=1600x1200&cid=1756736153.1694248217&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_eu=ABAI&dl=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&dt=Jive%20Support&sid=1694248217&sct=1&seg=1&_s=2
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-K7372QVDED&cx=c&_slc=1
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer: https://support.jivesoftware.com/
accept-language: fr-FR,fr;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36
Content-Type: text/plain;charset=UTF-8

Response headers

pragma: no-cache
date: Sat, 09 Sep 2023 08:30:22 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://support.jivesoftware.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain: status.jivesoftware.com
URL: https://status.jivesoftware.com/api/v2/summary.json

Verdicts & Comments Add Verdict or Comment

96 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

10 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.support.jivesoftware.com/	1969-12-31 23:59:59	Name: __cfruid Value: f6157b570a261ea41fd922d24b4708630ae8f1c3-1694248215
support.jivesoftware.com/	1969-12-31 23:59:59	Name: _help_center_session Value: VndKNGJlMnlpbmZZLytpc1MvbGVBZC9Tdndtd1YxOUZhQmVvSGYvOE9yUHZ0SDhQcWx3ZGk5SkJFNXU2VmlGUTcxelA2cm1ZTGVWaFNUOHQrUWo1Z0E9PS0tM0Nhd0RiL2RZQ3oxeElCQm5jN0x4QT09--57d1dff804339e851ecf6a73763839316e322d70
.central-supportdesk.zendesk.com/	1969-12-31 23:59:59	Name: __cfruid Value: 1a590ae4ad98d7e8305d42e1d8468dd5f0d8e074-1694248216
.jivesoftware.com/	1970-01-21 00:13:28	Name: _ga Value: GA1.2.1756736153.1694248217
.jivesoftware.com/	1970-01-20 14:38:54	Name: _gid Value: GA1.2.1411578919.1694248217
.jivesoftware.com/	1970-01-20 14:37:28	Name: _gat Value: 1
.jivesoftware.com/	1970-01-21 00:13:28	Name: _ga_K7372QVDED Value: GS1.2.1694248217.1.1.1694248217.0.0.0
.support.jivesoftware.com/	1970-01-20 23:23:04	Name: cf_clearance Value: Vxlqa4fQSCqcSOJhTdpfWZz.KsvVJBOyOrPacuLDs3s-1694248217-0-1-29c255bd.1119b279.7ec30a5d-0.2.1694248217
widget-mediator.zopim.com/	1970-01-20 14:47:33	Name: AWSALBCORS Value: Hbq745Q9cJn6dlLRm6qz3qBUEUAhnx0Zvejb8rz2HmDx26MUIt5HE+Y3p45ldG3FIwFh8t+NvK5/jexnp0+0Uc2yGOnFrvpSmpWGr3PouTT2Nb2fQHeRbQbd3occ
.jivesoftware.com/	1970-01-20 23:23:04	Name: __zlcmid Value: 1Hlm6omE2WZSbcA

2 Console Messages

A page may trigger messages to the console to be logged. These are often error messages about being unable to load a resource or execute a piece of JavaScript. Sometimes they also provide insight into the technology behind a website.

Source	Level	URL Text
javascript	error	URL: https://support.jivesoftware.com/hc/en-us Message: Access to XMLHttpRequest at 'https://status.jivesoftware.com/api/v2/summary.json' from origin 'https://support.jivesoftware.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
network	error	URL: https://status.jivesoftware.com/api/v2/summary.json Message: Failed to load resource: net::ERR_FAILED

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Strict-Transport-Security	max-age=259200;
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

aureajive.zendesk.com
cdnjs.cloudflare.com
central-supportdesk.zendesk.com
ekr.zdassets.com
fonts.googleapis.com
js.sentry-cdn.com
kpj2jxs8d4.execute-api.us-east-1.amazonaws.com
p18.zdassets.com
region1.google-analytics.com
stackpath.bootstrapcdn.com
static.zdassets.com
status.jivesoftware.com
support.jivesoftware.com
supportsurvey.trilogy.com
theme.zdassets.com
trilogy-cs-ai-zd-helper.s3.amazonaws.com
trilogy-group.github.io
vjs.zencdn.net
www.google-analytics.com
www.googletagmanager.com
status.jivesoftware.com
104.16.51.111
104.16.53.111
104.18.70.113
104.18.72.113
2001:4860:4802:32::178
2001:4860:4802:34::36
2606:4700::6811:190e
2606:4700::6812:acf
2606:50c0:8001::153
2a00:1450:4001:80f::2008
2a00:1450:4001:812::200a
2a04:4e42:600::729
2a04:4e42::729
52.217.16.124
54.158.221.233
54.90.236.24
0ace26882bd590a050d612c679d4e25e8cb6dc4cfa58c81806050cd45359adde
19f9bd2c56e13a1adc382fb52bb03abe6ea7284415855adeb244cfce20cca048
1fbdf2d7943e04cb03590c1739054f508d232319e01377fc17a688099404874f
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24a0379eaeac3d8de8f2b77a318fef99bae4ef5ca07d2eca39b8a0f3c21911b6
2c15ecf4c8e0557c085fda96397931e7412115b806cd7f8ceb24944be4f63b34
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3d95f8dccce6407cedd89b7880fd3027611ae68bef2169ab3db653091b15aef7
404fe0a28ada73f929d978604c6538721cf12331bedfc4a484875b5dd3d322e0
40a0926c43559031d0d344750bdd78a1f4591e1835f5e71ec0f1fa30752edd4c
442f33ac87a047d621ad3c3568319356dad380ed1d8e1659e6f5f248cb9ffffc
459359176c0f09614256b86d58a302289f8d2397c3d78c7ff1cb4db8b7d7cd2e
4c87d01df064ef0bf727e69f9b8d56ff559319e744e325e9508fbe2d2b0d3371
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a29e4af6aa6a95982d1092a20f0068173b9a9d5df0a89bc99da556aebec3ce54
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support.jivesoftware.com Open in urlscan Pro 104.16.51.111 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Page URL History Show full URLs

Detected technologies

Page Statistics

67 Requests

94 %HTTPS

56 %IPv6

13 Domains

20 Subdomains

16 IPs

3 Countries

1272 kBTransfer

4139 kBSize

10 Cookies

13 Outgoing links

Page URL History

Redirected requests

67 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

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support.jivesoftware.com Open in urlscan Pro
104.16.51.111 Public Scan

Screenshot
Live screenshot

Full Image

67
Requests

94 %
HTTPS

56 %
IPv6

13
Domains

20
Subdomains

16
IPs

3
Countries

1272 kB
Transfer

4139 kB
Size

10
Cookies

67 HTTP transactions
0 data transactions