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Submitted URL: https://click.eml.nordstrom.com/u/?qs=183d3cc7d50477bce9ccf060271feda86d21bde05a3ee953ed6a3f4336a25f3984dc431556202d80a1261566a8...
Effective URL: https://www.nordstrom.com/browse/customer-service/return-policy?utm_source=N_transactional&utm_medium=email&utm_campaign=T...
Submission: On December 16 via api from US — Scanned from DE

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 * Holiday Gifts
 * Holiday Deals
 * Women
 * Men
 * Kids
 * Young Adult
 * Activewear
 * Home
 * Beauty
 * Designer
 * The Thread

 * Holiday Gifts: Get Inspired


 * HOLIDAY DECOR


 * STOCKING STUFFERS


 * BEAUTY GIFTS


 * COZY GIFTS


 * TOYS & GAMES


 * HOLIDAY PAJAMAS & SLIPPERS


 * UGG SHOP


 * MAKE IT POP | POP-IN@NORDSTROM


 * ALL GIFTS

 * Gifts for Her
 * Gifts for Him
 * Gifts for Teens
 * Gifts for Kids
 * Gifts for Babies
 * Gifts for Pets
 * Gifts for the Home


 * GIFTS BY PRICE

 * Gifts on Sale
 * Gifts Under $50
 * Gifts Under $100
 * Luxe Gifts


 * GIFTS BY RECIPIENT

 * For the Party Host
 * For the Foodie
 * For the Jewelry Lover
 * For the Adventurer
 * For the Techie
 * For the Sports Fan
 * For the One Who Has Everything


 * HOLIDAY HELP

 * Free Pickup & Delivery
 * Gift Cards
 * Style Help
 * Festive Events


 * GIFT GUIDES

 * Cozy Gift Ideas
 * Gifts for Coffee Lovers
 * Gifts for Dog Lovers

Gifts
 * Holiday Deals: Get Inspired


 * BOOTS UP TO 60% OFF


 * COZY DEALS UNDER $100


 * DRESSES UNDER $100


 * HOLIDAY DECOR UP TO 25% OFF


 * HOLIDAY DRESSES ON SALE


 * SWEATERS AS LOW AS $39


 * BESTSELLERS


 * LIMITED-TIME SALE


 * NEW MARKDOWNS


 * NORDSTROM MADE SALE


 * GIFTS ON SALE


 * WOMEN

 * New Markdowns
 * Clothing
 * Shoes
 * Handbags & Wallets
 * Jewelry
 * Accessories
 * Beauty
 * Contemporary
 * Designer
 * Plus
 * Petite
 * Maternity
 * Juniors


 * MEN

 * New Markdowns
 * Clothing
 * Shoes
 * Accessories
 * Grooming & Cologne
 * Advanced Modern
 * Designer


 * DESIGNER

 * Women
 * Men
 * Kids


 * KIDS

 * New Markdowns
 * Girls
 * Boys
 * Baby
 * Baby Gear & Essentials
 * Shoes
 * Toys


 * YOUNG ADULT

 * Women
 * Men


 * ACTIVEWEAR

 * Women's Activewear
 * Women's Active Shoes
 * Men's Activewear
 * Men's Active Shoes


 * HOME

 * Bath
 * Bedding
 * Home Decor
 * Luggage & Travel
 * Tabletop & Kitchen


 * BEAUTY


 * COLD WEATHER


 * ALL SALE

Shop Now
 * Women: Get Inspired


 * NEW ARRIVALS


 * HOLIDAY DEALS


 * BLACK-OWNED & -FOUNDED BRANDS


 * CONTEMPORARY


 * NORDSTROM MADE


 * MAKE IT POP | POP-IN@NORDSTROM


 * SHOP BY TREND


 * SPORTS FAN SHOP


 * SUSTAINABLE STYLE


 * UGG SHOP


 * WEDDING SHOP


 * WOMEN'S LOOKS


 * SHOP BY OCCASION

 * Cold Weather
 * Holiday Outfits


 * CLOTHING

 * Activewear
 * Blazers, Suits & Separates
 * Coats & Jackets
 * Dresses
 * Jeans & Denim
 * Jumpsuits & Rompers
 * Lingerie, Hosiery & Shapewear
 * Loungewear
 * Pants & Leggings
 * Skirts
 * Sleepwear & Robes
 * Sweaters
 * Sweatshirts & Hoodies
 * Swimsuits & Cover-Ups
 * Tops
 * Maternity
 * Plus-Size Clothing


 * SHOES

 * Booties
 * Boots
 * Clogs
 * Comfort
 * Dress Shoes
 * Flats
 * Heels
 * Mules & Slides
 * Oxfords & Loafers
 * Running Shoes
 * Sandals
 * Slippers
 * Sneakers & Athletic
 * Snow & Winter
 * Sneaker Release Calendar


 * HANDBAGS

 * Backpacks
 * Belt Bags
 * Clutches & Pouches
 * Crossbody Bags
 * Designer Bags
 * Shoulder Bags
 * Tote Bags
 * Wallets & Card Cases


 * LUGGAGE & TRAVEL


 * ACCESSORIES

 * Belts
 * Gloves & Mittens
 * Hats
 * Scarves & Wraps
 * Sunglasses & Eyewear
 * Tech Accessories


 * JEWELRY

 * Bracelets
 * Earrings
 * Necklaces
 * Rings
 * Watches


 * FINE JEWELRY

 * Engagement & Wedding
 * Experience Fine Jewelry


 * TOP BRANDS

 * ASOS
 * Free People
 * Madewell
 * SKIMS
 * TOPSHOP
 * Tory Burch
 * Vince

Shop Now
 * Men: Get Inspired


 * NEW ARRIVALS


 * HOLIDAY DEALS


 * ADVANCED MODERN


 * BLACK-OWNED & -FOUNDED BRANDS


 * BESTSELLERS


 * MEN'S LOOKS


 * NEW CONCEPTS: BURBERRY


 * NORDSTROM MADE


 * SNEAKER RELEASE CALENDAR


 * SPORTS FAN SHOP


 * SUSTAINABLE STYLE


 * UGG SHOP


 * SHOP BY OCCASION

 * Casual Weekend
 * Cold Weather
 * Holiday Outfits


 * CLOTHING

 * Activewear
 * Blazers & Sport Coats
 * Coats & Jackets
 * Dress Shirts
 * Jeans
 * Lounge, Pajamas & Robes
 * Pants
 * Polo Shirts
 * Shirts
 * Suits & Separates
 * Sweaters
 * Sweatshirts & Hoodies
 * Swimwear & Board Shorts
 * T-Shirts
 * Underwear, Undershirts & Socks


 * BIG & TALL


 * SHOES

 * Boots
 * Comfort
 * Dress Shoes
 * Loafers & Slip-Ons
 * Oxfords & Derbys
 * Running Shoes
 * Sandals & Flip-Flops
 * Slippers
 * Sneakers & Athletic
 * Snow & Winter


 * GROOMING & COLOGNE

 * Body Care & Deodorant
 * Cologne
 * Gifts & Sets
 * Hair Products
 * Shaving & Beard Care
 * Skin Care


 * ACCESSORIES

 * Backpacks
 * Bags
 * Belts
 * Dopp Kits & Toiletry Bags
 * Gloves
 * Hats
 * Scarves
 * Sunglasses & Eyewear
 * Tech Accessories
 * Ties & Pocket Squares
 * Wallets & Card Cases


 * LUGGAGE & TRAVEL


 * JEWELRY

 * Engagement Rings
 * Fine Jewelry
 * Watches


 * DESIGNER

 * Designer Clothing
 * Designer Shoes
 * Designer Accessories


 * TOP BRANDS

 * AG
 * AllSaints
 * ASOS
 * BOSS
 * Canada Goose
 * Canali
 * Fear of God Essentials
 * PURPLE BRAND
 * TOPMAN
 * Vince

Men's Cold Weather
 * Kids: Get Inspired


 * NEW ARRIVALS


 * HOLIDAY DEALS


 * BLACK-OWNED & -FOUNDED BRANDS


 * DESIGNER


 * MAKE IT POP | POP-IN@NORDSTROM


 * MATCHING FAMILY MOMENTS


 * NEW CONCEPTS: BURBERRY


 * NORDSTROM EVERYDAY BASICS


 * NORDSTROM MADE


 * SPORTS FAN SHOP FOR KIDS


 * SUSTAINABLE STYLE


 * UGG SHOP


 * SHOP BY OCCASION

 * Cold Weather
 * Holiday Outfits


 * KIDS' CLOTHING

 * Activewear
 * Coats & Jackets
 * Pajamas & Robes
 * Pants
 * Shirts
 * Sweaters


 * TOY SHOP

 * Gifts Under $50
 * Baby's First Holiday
 * Holiday Themed
 * Stuffed Animals


 * KIDS' ACCESSORIES


 * KIDS' SHOES

 * Toddler (Sizes 7.5-12)
 * Little Kid (Sizes 12.5-3)
 * Big Kid (Sizes 3.5-7)


 * GIRLS' CLOTHING

 * Sizes 2T-6X
 * Sizes 7-16
 * Tween
 * Activewear
 * Coats & Jackets
 * Dresses & Rompers
 * Jeans & Denim
 * Leggings & Pants
 * Pajamas & Robes
 * Shorts
 * Skirts
 * Sweaters
 * Tops
 * Underwear, Bras & Socks


 * GIRLS' ACCESSORIES


 * GIRLS' SHOES


 * BOYS' CLOTHING

 * Sizes 2T-7
 * Sizes 8-20
 * Activewear
 * Coats & Jackets
 * Jeans & Denim
 * Pajamas & Robes
 * Pants
 * Shirts
 * Shorts
 * Suits & Separates
 * Sweaters
 * Sweatshirts & Hoodies
 * Swim Trunks & Rashguards
 * Underwear & Socks


 * BOYS' ACCESSORIES


 * BOYS' SHOES


 * BABY CLOTHING

 * Baby Girl Clothing
 * Baby Boy Clothing
 * Gender Neutral Baby Clothing


 * BABY SHOWER GIFTS


 * BABY GEAR & ESSENTIALS

 * Baby Carriers
 * Bath & Safety
 * Blankets & Swaddles
 * Car Seats
 * Diaper Bags
 * Feeding
 * High Chairs
 * Strollers


 * BABY ACCESSORIES


 * BABY & WALKER SHOES

Holiday Outfits for Kids
 * Young Adult: Get Inspired


 * NEW ARRIVALS


 * HOLIDAY DEALS


 * DRESSES UNDER $50


 * GIFTS UNDER $50


 * GRAPHIC TEES


 * INCLUSIVE BRANDS


 * SNEAKER RELEASE CALENDAR


 * SURF & SWIM SHOP


 * SUSTAINABLE STYLE


 * SWEATERS UNDER $50


 * SHOP BY OCCASION

 * Casual Weekend
 * Cold Weather
 * Holiday Outfits


 * WOMEN'S CLOTHING

 * Coats & Jackets
 * Dresses
 * Jeans & Denim
 * Pajamas & Robes
 * Pants & Leggings
 * Shorts
 * Skirts
 * Sweaters
 * Sweatshirts & Hoodies
 * Tops
 * Underwear, Bras & Socks
 * Plus-Size Clothing


 * WOMEN'S SHOES

 * Boots
 * Heels
 * Sneakers & Athletic


 * MEN'S CLOTHING

 * Coats & Jackets
 * Jeans & Denim
 * Joggers & Sweatpants
 * Pants
 * Shirts
 * Shorts
 * Suits & Separates
 * Sweaters
 * Sweatshirts & Hoodies
 * Swimwear & Board Shorts
 * T-Shirts
 * Underwear, Boxers & Socks


 * MEN'S SHOES

 * Boots
 * Dress Shoes
 * Sneakers & Athletic


 * GENDER INCLUSIVE

 * Clothing
 * Accessories
 * Shoes


 * ACCESSORIES

 * Bags & Backpacks
 * Hats & Beanies
 * Jewelry
 * Sunglasses & Eyewear


 * BEAUTY

 * Gifts & Sets
 * Hair Care
 * Makeup
 * Nail Polish
 * Skin Care
 * Sustainable Beauty


 * TOP BRANDS

 * ASOS
 * BDG Urban Outfitters
 * Billabong
 * Billabong x Smiley®
 * BP.
 * BP BE PROUD
 * CONEY ISLAND PICNIC
 * Dickies
 * Fear of God Essentials
 * Goodfair Vintage
 * Lulus
 * Nike
 * O'Neill
 * PacSun
 * TOPSHOP
 * TOPMAN
 * Vans

Young Adult Holiday Outfits
 * Activewear: Get Inspired


 * ACTIVEWEAR NEW ARRIVALS


 * HOLIDAY DEALS


 * NORDSTROM X NIKE


 * SNEAKER RELEASE CALENDAR


 * WORKOUT LOOKS


 * ZELLA


 * SHOP BY ACTIVITY

 * Athleisure
 * Golf
 * Hiking & Outdoor
 * Running
 * Tennis
 * Training
 * Winter Sports
 * Yoga & Barre


 * WOMEN'S ACTIVEWEAR

 * Dresses & Skirts
 * Jackets
 * Leggings
 * Shirts & Tanks
 * Shorts
 * Sports Bras
 * Sweatpants & Joggers
 * Sweatshirts & Hoodies
 * Plus-Size Activewear


 * MEN'S ACTIVEWEAR

 * Jackets
 * Shirts & Tanks
 * Shorts
 * Socks
 * Sweatpants & Joggers
 * Sweatshirts & Hoodies


 * WOMEN'S ACTIVE SHOES

 * Athletic Shoes
 * Hiking Boots
 * Hiking Shoes
 * Outdoor Boots
 * Running Shoes
 * Sneakers
 * Sport Sandals


 * MEN'S ACTIVE SHOES

 * Athletic Shoes
 * Hiking Boots
 * Hiking Shoes
 * Outdoor Boots
 * Running Shoes
 * Sneakers
 * Sport Sandals


 * KIDS' ACTIVEWEAR


 * KIDS' ACTIVE SHOES

 * Girls' Athletic Shoes
 * Boys' Athletic Shoes


 * ATHLETIC GEAR & EQUIPMENT


 * TOP BRANDS

 * adidas
 * ALO
 * Hoka
 * Hunter
 * Nike
 * On
 * Sorel
 * Sweaty Betty
 * The North Face
 * vuori

Explore Activewear
 * Home: Get Inspired


 * NEW ARRIVALS


 * HOLIDAY DEALS


 * BALSAM HILL TREES


 * BLACK-OWNED & -FOUNDED BRANDS


 * DESIGNER HOME


 * INFLUENCER PICKS


 * MAKE IT POP | POP-IN@NORDSTROM


 * NORDSTROM MADE


 * PARACHUTE


 * SUSTAINABLE STYLE


 * SHOP BY STYLE

 * Bold Eclectic
 * Healthy Living
 * Modern Minimalism


 * BATH

 * Bath Accessories
 * Towels


 * BEDDING

 * Bedding Basics
 * Bedding Sets
 * Blankets & Throws
 * Comforters & Quilts
 * Duvet Covers & Shams
 * Sheets & Bed Skirts


 * TECH & MUSIC

 * Headphones
 * Home Devices
 * Speakers & Home Audio


 * HOLIDAY DECOR

 * Ornaments & Toppers
 * Trees, Wreaths & Accessories
 * Holiday Candles & Diffusers
 * Holiday Kitchen & Dining
 * Sale Holiday Decor


 * HOME DECOR

 * Art, Wall Decor & Mirrors
 * Books, Games & Puzzles
 * Candles & Diffusers
 * Decorative Accents
 * Decorative Pillows
 * Jewelry Boxes & Holders
 * Lighting & Lamps
 * Throw Blankets
 * Vases


 * KITCHEN

 * Coffee & Tea Accessories
 * Cookware & Bakeware
 * Cutlery
 * Kitchen Linens
 * Small Appliances
 * Storage & Gadgets


 * TABLETOP

 * Bar Tools & Accessories
 * Dinnerware
 * Drinkware & Glassware
 * Flatware
 * Serveware
 * Table Linens


 * HOME GIFTS

 * Foodie Gifts
 * Cozy Home Gifts
 * Party Host Gifts
 * Luxe Home Gifts
 * Stocking Stuffers
 * Food Gift Sets


 * LUGGAGE & TRAVEL


 * PANTRY

 * Candy
 * Coffee & Tea


 * PET ACCESSORIES


 * WATER BOTTLES & TUMBLERS

Limited-Time Home Sale
 * Beauty: Get Inspired


 * NEW ARRIVALS


 * HOLIDAY DEALS


 * BEAUTY SERVICES, STYLISTS & VIDEOS


 * BESTSELLERS


 * CHANEL


 * DESIGNER BEAUTY


 * GIFTS WITH PURCHASE


 * INCLUSIVE BEAUTY


 * NATURAL BEAUTY


 * NORDSTROM EXCLUSIVES


 * SUSTAINABLE BEAUTY


 * TRAVEL & MINI SIZES


 * WELLNESS


 * YOUNG ADULT BEAUTY


 * BEAUTY BRANDS

 * Bobbi Brown
 * Charlotte Tilbury
 * Clinique
 * DIOR
 * Dyson
 * Estée Lauder
 * Jo Malone London
 * Kiehl's Since 1851
 * La Mer
 * Lancôme
 * Le Labo
 * MAC Cosmetics
 * Maison Francis Kurkdjian
 * TOM FORD
 * Tory Burch
 * Trish McEvoy
 * Westman Atelier


 * MAKEUP

 * Blush
 * Bronzer
 * Brushes & Tools
 * Concealer
 * Contouring
 * Eyebrows
 * Eyelashes
 * Eyeliner
 * Eyeshadow
 * Foundation
 * Gifts & Sets
 * Highlighter
 * Lipstick, Lip Gloss & Liner
 * Mascara
 * Nail Polish & Care
 * Palettes
 * Powder & Setting Spray
 * Primer


 * SKIN CARE

 * Cleansers
 * Exfoliators & Peels
 * Eye Creams & Treatments
 * Facial Masks
 * Face Mists & Essences
 * Face Moisturizers
 * Face Oils
 * Gifts & Sets
 * Lip Balms & Treatments
 * Serums & Treatments
 * Sunscreen & Self-Tanners
 * Tools & Devices


 * BATH & BODY

 * Body Moisturizers
 * Body Wash & Shower Gel
 * Hand & Foot Care


 * TOOLS, BRUSHES & MAKEUP BAGS


 * HOLIDAY GIFTS & SETS

 * Bath & Body Gifts & Sets
 * Fragrance Gifts & Sets
 * Makeup Gifts & Sets
 * Skin Care Gifts & Sets
 * Stocking Stuffers


 * FRAGRANCE

 * Candles & Diffusers
 * Cologne
 * Gifts & Sets
 * Perfume
 * Rollerball & Travel Size


 * HAIR CARE

 * Hair & Scalp Treatments
 * Hair Dryers & Styling Tools
 * Hair Styling Products
 * Shampoo & Conditioner


 * MEN'S GROOMING & COLOGNE

Get the Details
 * Designer: Get Inspired


 * DESIGNER NEW ARRIVALS


 * DESIGNER BEAUTY


 * DESIGNER HOLIDAY DRESSING


 * DESIGNER HOME


 * DESIGNER NORDSTROM EXCLUSIVES


 * DESIGNER SALE


 * DESIGNER PET ACCESSORIES


 * DESIGNER TRENDS


 * NEW CONCEPTS: BURBERRY


 * NEW DESIGNERS TO NORDSTROM


 * THE DESIGNER EDIT


 * DESIGNER BRANDS

 * Alexander McQueen
 * Bottega Veneta
 * Brunello Cucinelli
 * Burberry
 * Christian Louboutin
 * Givenchy
 * Golden Goose
 * Gucci
 * Loro Piana
 * Moncler
 * Off-White
 * Prada
 * Saint Laurent
 * The Row
 * Thom Browne
 * TOM FORD
 * Valentino
 * ZEGNA


 * WOMEN

 * Designer Clothing
 * Designer Shoes
 * Designer Handbags
 * Designer Jewelry
 * Designer Accessories


 * MEN

 * Designer Clothing
 * Designer Shoes
 * Designer Accessories


 * KIDS

 * Designer Girls
 * Designer Boys
 * Designer Baby
 * Designer Shoes
 * Designer Accessories


 * SPACE: EMERGING & ADVANCED DESIGNER

 * Ready-to-Wear
 * Shoes
 * Handbags
 * Jewelry
 * The Extras


 * SPACE: EMERGING & ADVANCED DESIGNER BRANDS

 * Acne Studios
 * Comme des Garçons
 * Marine Serre
 * Molly Goddard
 * R13
 * Sacai
 * Simone Rocha
 * Totême


 * MEN'S EMERGING & ADVANCED DESIGNER

 * Ready-to-Wear
 * Accessories
 * Shoes


 * MEN'S EMERGING & ADVANCED DESIGNER BRANDS

 * AMI Alexandre Mattiussi
 * Bode
 * Casablanca
 * Homme Plisse Issey Miyake
 * KENZO
 * Palm Angels
 * Rick Owens
 * Stone Island
 * The Elder Statesman
 * VISVIM

Designer Sale
 * The Thread: Get Inspired


 * CONNECT WITH US


 * FASHION

 * Our Editor's Guide to Dressing for the Holidays
 * The Best Shoes, Bags & Jewelry for Holiday Party Season
 * New Year's Eve Party Outfit Ideas from 2 Nordstrom Stylists


 * LIFESTYLE

 * Gift Ideas for Every Zodiac Sign with the AstroTwins
 * Actress Christina Ricci on Her Holiday Party Plans
 * A Milk Bar Cookie Recipe from Christina Tosi


 * BEAUTY

 * Dogfluencer Boobie Billie's Top Self-Care Stocking Stuffers
 * How to Tame Hair Frizz for Good
 * Dermaplaning 101: Everything You Need to Know


 * GUIDES

 * 27 Cozy Gift Ideas Every Comfort Seeker Will Appreciate
 * Stocking Stuffer Ideas for Everyone on Your List
 * 16 Creative Gift Ideas for Coworkers

Read More
Main content
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 2. Customer Service
 3. Returns & Exchanges


PAGE NAVIGATION

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 * Frequently Asked Questions
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 * Check Gift Card Balance
 * Find a Store

 * Nordstrom Policies
 * Customer Reviews
 * Product Recalls & Issues


FEATURED

 * Nordstrom Services
 * International Shopping
 * Single & Split Shoe Program


RETURNS & EXCHANGES

MAKE A FREE RETURN CURBSIDE, IN STORE OR BY MAIL

Use one of our convenient options to return any item purchased at Nordstrom or
Nordstrom.com.

 * Get Started



BRING TO A STORE

 * Take your items to an open Nordstrom store.
 * Go to Express Services, Customer Service or any register for assistance.
 * Refunds can be expected in 5-7 business days.

 * Find a Nordstrom Store

DROP OFF CURBSIDE

 * Start your return online.
 * Drop off your items using contactless Curbside Returns, available at any
   store.
 * We're unable to accept fine jewelry, designer items, opened baby gear or
   Nordstrom Rack items curbside.
 * Refunds can be expected in 5-7 business days.

 * Start Your Return

SEND BY MAIL

 * Start your return online.
 * Ship your items with the prepaid shipping label that we'll email to you to
   print at home.
 * No printer? Show your QR code at an eligible USPS location and they'll print
   a shipping label for you.
 * Returns are processed in 10-14 business days and refunds can be expected 5-7
   business days after processing.

 * Start Your Return





OUR RETURN POLICY

We handle returns on a case-by-case basis with the ultimate goal of making our
customers happy. We stand behind our goods and services, and want customers to
be satisfied with them. We'll always do our best to take care of customers—our
philosophy is to deal with them fairly and reasonably. We have long believed
that when we treat our customers fairly, they in turn are fair with us. We apply
refunds to the tender with which returned items were purchased. If we choose to
provide a refund and no record of sale is available, we'll ask for personal
identification and a refund will be provided at the current price on a Nordstrom
Gift Card.

Need to make a return? We no longer send return labels with orders, but you can
still print your own prepaid label, get a QR code to use at eligible USPS
locations or make your return in store.

We now accept eligible returns of Nordstrom and Nordstrom.com merchandise at
Nordstrom Rack locations. Fine jewelry and designer items purchased at Nordstrom
or Nordstrom.com are not eligible to be returned to Nordstrom Rack stores.
Boutique returns must be processed at the store where they were originally
purchased.





FREQUENTLY ASKED QUESTIONS

How do I exchange an item?
How are my refunds credited?
How do I make an international return outside of the U.S. and Canada?
What about returns for purchases at Nordstrom.com?
Do I need a receipt from my purchase?
Do you take everything back?
Is there a time limit? What if the item is worn?
Why do special-occasion dresses and some designer items have tags that say if
the tag is removed the garment cannot be returned?
Are there restocking fees?
Why does Nordstrom request my personal identification for a return without a
record of sale?
Do you take checks?
How do you process my return if I paid with PayPal (U.S.)?

How do I exchange an item?
For the best service and selection, please order your replacement items online
or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for
assistance.

Please call customer service in the U.S. at 1.888.282.6060 for assistance
returning oversized items, perishable goods or other unusual merchandise.

Back to Top

How are my refunds credited?
All refunds will be credited to your original form of payment or a Nordstrom
Gift Card. We offer gift receipts to customers when purchasing gifts. When
returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If
we choose to provide a refund and no record of sale is available, we will ask
for personal identification and a return will be provided at current price on a
Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by
law.)

 * Items Returned by Mail: If you ordered by credit card, we'll credit your
   account within 14 business days. This will show on your next statement,
   depending on the issuing bank and/or billing cycle. If you have requested an
   exchange, your account will be charged for the new item and credited for the
   return. If you paid with a Gift Card, we'll email you an electronic Nordstrom
   Gift Card. If you paid with Nordstrom Notes, you'll get a new Nordstrom Note
   in the amount of the Nordstrom Notes redeemed. If a credit card was used in
   combination with a Gift Card or Nordstrom Notes, the merchandise amount
   charged to the Gift Card or Nordstrom Note may be refunded via an electronic
   Nordstrom Gift Card.
 * Shipping Charges: Unfortunately, we cannot refund shipping charges.




I don't have a printer. Is there another way I can do a return?
If you'd like to do a digital return, but don't have a printer, please follow
these steps.

If you're an existing customer:

 * Sign into account and visit your Purchases page.
 * Click "Details" on the order containing the items to be returned.
 * Click "Start a Return."Complete all steps in the online form.
 * Take the QR code to your post office to have them print the label.

If you're checking out as a guest:

 * Visit nordstrom.com/my-account/blank-return.
 * Enter your order number and ZIP code.
 * Complete all steps in the online form.
 * Take the QR code to your post office to have them print the label.

Alternatively, you can also take your return to your most convenient Nordstrom,
Nordstrom Rack or Nordstrom Local.

GIFT CARDS
Gift Cards can't be returned.

BALSAM HILL
Returns/exchanges are accepted within 30 days of purchase or prior to December
25th (whichever comes first) through Balsam Hill only. Please call
1.800.518.8509 to request a return shipping label. Nordstrom will not accept
Balsam Hill products in stores or by mail.

CASPER BED
Please call 1.888.282.6060 for inquiries and assistance.

WESTIN HEAVENLY BED
Please call Simmons at 1.877.399.9397 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return
section of the packing slip when returning fine jewelry by mail. Return your
package via the carrier of your choice, with return signature required. For your
protection, you must insure the package for the value of the item enclosed. Fine
jewelry can also be returned to Nordstrom stores that have a Fine Jewelry
department. Simply bring the packing slip and/or credit card used when you
placed the order.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the
environment, please note that your order may arrive in a slightly used shipping
box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack site for information about their return policy.

Questions? In the U.S., call 1.888.282.6060. In Canada, call 1.877.794.5304.

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How do I make an international return outside of the U.S. and Canada?
International Nordstrom.com orders made with Borderfree have a different return
process and do not qualify for free returns or merchandise exchanges. For a
refund that includes duties, taxes and tariffs, please contact Nordstrom
customer service and ask them to send you a Return Merchandise Authorization
form on behalf of Borderfree. Then mail the completed form with your item(s) to
Borderfree. If you choose to return an international order directly to
Nordstrom, you will receive a refund for the merchandise from Borderfree but not
duties, taxes or tariffs. Learn more about international returns.

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What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best
to take care of you.

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Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you
don't have a receipt, we should be able to find the purchase in other ways, but
we may ask you for more information so we can better assist with your request.
If no record of sale is available and we choose to provide a refund, your
personal identification will be required to process the return and the return is
provided at current price on a Nordstrom Gift Card.

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Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot
accommodate a return.

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Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask
that our customers treat us fairly as well. From time to time we may not accept
a return. There are no time limits for returns or exchanges.

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Why do special-occasion dresses and some designer items have tags that say if
the tag is removed the garment cannot be returned?
If customers need to return a special-occasion dress or designer item, we ask
that the item be in the same condition as when they received it, with all
packaging included and tags still attached. Customers have told us that it's
important to them that the special-occasion dresses and designer items they're
purchasing have not been worn or used prior to their purchase. Over the years,
we have also found that we received a disproportionate number of returns that
appeared to have been previously worn in these categories, compared to other
categories we sell. To meet our customers' expectations, we implemented a tag or
card to help ensure these items are returned in original condition. 

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Are there restocking fees?
No.

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Why does Nordstrom request my personal identification for a return without a
record of sale?
Because of our liberal return philosophy, we have this internal auditing
procedure to give us the ability to monitor and investigate refunds and returns
without a record of sale.

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Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks
will continue to be accepted for payment on accounts.

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How do you process my return if I paid with PayPal (U.S.)?
If the full amount of your purchase was made with PayPal, your refund will be
credited to the same PayPal account. If your PayPal purchase included a
Nordstrom Note or Nordstrom Gift Card, your refund will be credited to your
PayPal account in separate amounts. If your return is made in store, you'll
receive your refund in the form of a Nordstrom Gift Card.

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