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1servicenow.comAccelerating Digital Transformation with Low-Code App
DevelopmentAutomating and optimizing your business processes to improve the
employee and customer experience is an important part of many digital
transformation plans. These plans are not without obstacles, however. Business
processes are often built on legacy software applications that were not designed
to share data with other systems, leading to silos of information. Different
departments within one enterprise or organization often rely on different
platforms, creating departmental silos as well. Transforming business processes
into digital workflow applications that can scale across the enterprise and meet
standards for application performance and governance requires app dev resources.
In many organizations, application developers are a scarce resource with a full
queue of mission-critical projects.ServiceNow Creator Workflows products
(combining the power of ServiceNow App Engine and IntegrationHub) help
businesses increase their capacity to deliver digital workflow applications by
empowering line-of-business professionals like business process analysts to
easily create and deliver applications. Leveraging App Engine and IntegrationHub
low-code capabilities, business technologists, also known as “citizen
developers,” can easily use, build and connect digital workflow applications
across ServiceNow and other systems of record. The Creator Workflows products
ensure low-code applications are built within the guardrails of usability,
security, and compliance that are required of enterprise applications, and they
also allow for collaboration between professional developers and low-code
developers through the application development lifecycle.How to Use This
GuideStage 1 will address some of the common questions you may hear as you
approach executives and colleagues about investing in a low-code platform for
digital workflow application development. It will also offer guidance for
responding to those objections. Stage 2 helps you make a case with stakeholders
for the many ways the organization and teams can benefit from a low-code digital
workflow application development platform. Stage 3 identifies how to secure
buy-in and articulate why ServiceNow is uniquely positioned to help your
organization transform its processes with a low-code application development
platform.


2Stage 1: Frequently Asked QuestionsVP of Information TechnologyResponsible for
planning the technology path for the company’s future while implementing,
operating and maintaining all IT software and hardware to ensure stability and
uptime for sustained company growth.“Shouldn’t we be concerned about empowering
people to build applications at will?” Fears of application sprawl without
governance are understandable among technology leaders. An increase in
applications -- especially cloud-based applications that can be easily licensed
and deployed -- leads to a loss of governance. This impacts visibility into IT
spending, data and application security, compliance, and more.The Creator
Workflows products from ServiceNow allow citizen developers to create digital
workflow applications using low-code tools on a single platform (the Now
Platform) that promotes standardization and governance. The same platform
fosters collaboration between no-code/low-code business process analysts and
pro-code IT developers throughout the app dev lifecycle, delivering the speed
and agility of custom apps or Creator Workflows at scale for the entire
enterprise. Standard policies are already established and have been in use. By
simply leveraging and adding to these well-established standards and policies,
your administrators and application development teams will have the visibility
and oversight for the low-code applications being developed and deployed in the
organization.VP of Application DevelopmentResponsible for re-evaluating and
implementing new approaches and platforms to application development so the app
dev team can be a true business enabler for digital transformation
initiatives.“Can’t our existing app development team digitize and transform our
business processes?” The demand for new and updated applications, as well as
individual features and capabilities, is exploding. Yet your existing team lacks
the capacity to keep up with this growing demand. Your business is resource
constrained, as professional software developers are scarce and expensive.
Adding new requests to your already extensive software to-do lists limits your
ability to strategically influence digital transformation for the organization.
You need a modern way to approach software development: Engaging with the
business to jointly develop new apps. It not only accelerates the time it takes
to design new apps that enhance employee experience but also allows for business
to have some ownership in how quickly enhancements and updates are made. Give
business users a ring-fenced and easy-to-use platform to build apps; let them
use out-of-the-box building blocks capable of delivering delightful experiences
users love; involve IT for quality control of these apps so you can build and
release apps and scale them safely with no sprawl. With this new approach, your
business users can take care of their simpler enhancements in a timely manner,
clearing up some of the backlog while your pro-code developers can focus on the
more complex and strategic tasks for the organization.RoleCommon Questions &
Concernsservicenow.comBeing able to address the questions and concerns raised by
decision makers is central to building consensus around low-code development
tools and securing commitment from stakeholders. Anticipating at least some of
the questions that they will raise sets the stage for successfully navigating
the path from proposal to deployment.









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