www.robinhq.com Open in urlscan Pro
2606:2c40::c73c:671e  Public Scan

Form analysis
0 forms found in the DOM

Text Content

ROBIN use cookies to ensure that we give you the best experience on our website.
If you continue to use this site, you agree to this terms. More information
I agree
ROBIN
 * The program
 * Pricing
 * Growth suite
 * Team
 * Resources
   
   Resources
    * Blog
      
      Deliver outstanding service in the age of Conversational Commerce
      
      Read our blog
    * Productivity Case Study
      
      How Revolution Beauty doubled productivity and went to inbox zero
      
      Read the case study
    * AI White paper
      
      Cut through the BS around AI and marketing claims for chatbots
      
      Download the paper
    * eCommerce Integration
      
      Integrate your eCommerce system to give your service team wings
      
      Check out the integration
    * Developers
      
      Technical information for developers on API’s, javascript and more
      
      Go to developer pages
   
   OUR MOST RECENT DOWNLOADABLE CONTENT
   
   White PaperSeven Customer Service Insights for 2020 & Beyond

 * Login
 * EN
   Choose language
    * English
    * Nederlands


WELCOME TO THE
ROBIN PROGRAM

Pave the way for conversational commerce.
Deliver outstanding service.
Improve CX.

Request demo Learn more



ARE YOU READY FOR CONVERSATIONAL COMMERCE?

Today’s consumers expect hyper-personalised service conversations, in real-time,
in any channel they choose. To deliver on that, companies first need to get
their customer service house in order.

With The ROBIN Program we help teams improve customer SLAs, work more
efficiently, and start selling more. The Program includes a Conversation Console
linked to your own data warehouse, plus data-driven Coaching.

Once you have service under control, our Growth suite helps you scale. Add more
channels. Automate more. Boost performance. And start adapting to conversational
commerce — step by step.

Michiel Gaasterland

Chief Brand Officer

“Together, millennials and Generation Z now dominate the marketplace and the
workplace. Real-time hyper-personalised conversational commerce is what they
expect. And they’ll walk away if they don’t get it. At ROBIN, we help you get
service under control, then start adapting to conversational commerce. It’s why
we’re here.”


trends white paper


CONVERSATION CONSOLE

All questions, from all channels, in one easy-to-use console. No tickets. No
queues. No drama.

Advanced routing of questions to the right rep, all customer data displayed
alongside.

Features include dynamic webform and Live chat, customer co-browsing, automated
win messages and much more.

Managing service and sales conversations has never been easier.

Learn more
Your browser does not support the video tag.


DATA-DRIVEN COACHING

You need data adapt to conversational commerce. It begins with getting a
measurable grip of workload, improving SLAs. Sales contributions.

This is why the Program includes your own data warehouse, BI data-views and
service and operational KPI dashboards.

Once a month, your expert coach will review your KPIs, and offer actionable
advice to improve results.

Learn more



INTRODUCING THE GROWTH SUITE

Our Growth suite helps you scale customer service. Add more channels. Automate
more. Boost performance. Start adapting to conversational commerce — step by
step.

Patrick Speijers

CEO

“By 2030, it’s likely that more than 1 Trillion global brand-consumer
conversations will be generated each month! We believe that 95% of those
conversations will handled by high-tech. The remaining 5%, by AI-augmented
super-reps. Our mission is to help companies adapt to that world. Our Growth
suite is how we will do it.”

CONSOLE MODULES

Automate conversations. Design and integrate chatbots. Gain insight into
customer sentiment. Improve customer self-service.




CUSTOMER SERVICE WALLBOARDS

Real-time monitoring of team productivity, workload and Live Chat. Manage
customer expectations. Motivate your team.




COACHING & CONSULTING

Hands-on help to improve resource planning, quality management, journey-mapping
and more.

Learn more


ROBIN RESEARCH & DEVELOPMENT

Through The ROBIN Program we are helping set new standards in customer service
delivery and management for more than 120 leading companies in the Netherlands,
the US and UK. And we’re only just getting started.

The companies that will thrive are those that will adapt to conversational
commerce — and get the best out of both humans, data and technology. As a
result, we’re working continually on projects in robotic process automation,
augmented intelligence, machine learning, virtual and mixed reality.

Only by staying on top of our game can we help you stay on top of yours.

Contact us to find out more.


EXPLORE OUR BLOG

INTEGRATING WHATSAPP BUSINESS INTO YOUR CUSTOMER SERVICE TECHNOLOGY SUITE

ARTIFICIAL INTELLIGENCE AND THE ECOMMERCE CUSTOMER SERVICE CONVERSATION: WHAT
NOT TO BOT!

ROBIN CONNECTION WITH MAGENTO 2: COMPLETE, FULLY ADJUSTABLE AND EASILY
IMPLEMENTABLE

Check our blog


JOIN 120+ LEADING ECOMMERCE BRANDS

Nadine Neatrour

eCommerce Director



“ ROBIN’s Conversation Console is exactly what we need to make the lives of our
service team easier than ever. And the Performance Plan offers us the data,
tools and guidance to build our customer service performance — giving our
customers the kind of experience they truly deserve. ”


Read more

Wouter de Vries

Owner



“ At YourSurprise we are all about giving our customers the attention they need
to pick a unique gift. ROBIN has got that same DNA. As a tool ROBIN enables us
to provide fast and personal service across all channels. As a partner, ROBIN
helps us make sense of data and continuously up our customer service game. ”

Nadine Neatrour

eCommerce Director



“ ROBIN’s Conversation Console is exactly what we need to make the lives of our
service team easier than ever. And the Performance Plan offers us the data,
tools and guidance to build our customer service performance — giving our
customers the kind of experience they truly deserve. ”


Read more

Wouter de Vries

Owner



“ At YourSurprise we are all about giving our customers the attention they need
to pick a unique gift. ROBIN has got that same DNA. As a tool ROBIN enables us
to provide fast and personal service across all channels. As a partner, ROBIN
helps us make sense of data and continuously up our customer service game. ”

Nadine Neatrour

eCommerce Director



“ ROBIN’s Conversation Console is exactly what we need to make the lives of our
service team easier than ever. And the Performance Plan offers us the data,
tools and guidance to build our customer service performance — giving our
customers the kind of experience they truly deserve. ”


Read more

Wouter de Vries

Owner



“ At YourSurprise we are all about giving our customers the attention they need
to pick a unique gift. ROBIN has got that same DNA. As a tool ROBIN enables us
to provide fast and personal service across all channels. As a partner, ROBIN
helps us make sense of data and continuously up our customer service game. ”

‹›



PAGES

 * HOME
 * TEAM
 * Program
 * Growth Suite
 * PRICING
 * BLOG
 * Request DEMO
 * e-Commerce integration
 * DEVELOPERS
 * LOGIN

DOWNLOADS

 * TRENDS & INSIGHTS WHITE PAPER
 * AI WHITE PAPER
 * PRODUCTIVITY CASE STUDY

CONTACT

+31 26 763 03 50

Velperweg 27
6824 BC Arnhem
The Netherlands

SUPPORT

+31 85 877 00 23

SUPPORT@ROBINHQ.COM

FOLLOW US

 * 
 * 
 * 

 * Go to Dutch site

© 2021 ROBIN | e-commerce customer service | Privacy Policy | Terms and
Conditions


Contact