www.oberoihotels.com
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Submitted URL: http://www.oberoihotels.com/privacy-policy
Effective URL: https://www.oberoihotels.com/privacy-policy/
Submission: On October 14 via api from SG — Scanned from DE
Effective URL: https://www.oberoihotels.com/privacy-policy/
Submission: On October 14 via api from SG — Scanned from DE
Form analysis 12 forms found in the DOM
Name: data-photo-comp-comp —
<form name="data-photo-comp-comp" id="data-photo-comp-comp">
<div class="feedback-form-fields-wrapper mCustomScrollbar _mCS_3 mCS_no_scrollbar" id="fdbform" style="display: block;">
<div id="mCSB_3" class="mCustomScrollBox mCS-light mCSB_vertical mCSB_inside" tabindex="0" style="max-height: 400px;">
<div id="mCSB_3_container" class="mCSB_container mCS_y_hidden mCS_no_scrollbar_y" style="position:relative; top:0; left:0;" dir="ltr">
<div class="form-field-container">
<div class="label-content">Name*</div>
<div class="form-field">
<div class="form-field-col title-filed">
<select class="select-box" name="salutation">
<option>Mr.</option>
<option>Ms.</option>
<option>Dr.</option>
<option>Prof.</option>
</select>
</div>
<div class="error-message"></div>
<div class="form-field-col name-field1">
<input type="text" placeholder="First Name*" name="firstName" id="firstName" class="input-filed">
</div>
<div class="error-message"></div>
<div class="form-field-col name-field2">
<input type="text" placeholder="Last Name*" name="lastName" id="lastName" class="input-filed">
</div>
<div class="error-message"></div>
</div>
</div>
<div class="form-field-container">
<div class="field-col1">
<div class="label-content">E-mail</div>
<div class="form-field">
<input type="text" placeholder="" class="input-filed" name="emailId" id="emailId">
</div>
<div class="error-message"></div>
</div>
<div class="field-col2">
<div class="label-content">Mobile</div>
<div class="country-code-wrapper">
<select id="countryCode" name="countryCode" onchange="fnChangeCountry()">
<option value="+1">+1</option>
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<option value="+880">+880</option>
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<option value="+90">+90</option>
<option value="+91" selected="">+91</option>
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<option value="+998">+998</option>
</select>
</div>
<div class="form-field">
<input type="text" placeholder="" class="input-filed" name="mobileNumber" id="mobileNumber" maxlength="10">
</div>
<div class="error-message"></div>
</div>
</div>
<div class="form-field-container">
<div class="label-content">Category</div>
<div class="form-field">
<select id="raiseconcern" name="raiseconcern">
<option>Raise a concern</option>
<option>Website Issue</option>
<option>Sales Enquiry</option>
<option>Suggestion</option>
<option>Other</option>
</select>
</div>
<div class="error-message"></div>
</div>
<div class="form-field-container">
<div class="label-content">Message</div>
<div class="form-field">
<textarea class="text-area" name="query" id="query"></textarea>
</div>
<div class="error-message"></div>
</div>
<div class="information-wrapper guest-info-wrapper">
<div class="label-content"><span>Upload </span> Screenshot</div>
<label for="addmyfile" onclick="uploadimage()" class="fileUploadLabel c-file-container">
<div class="choose-file-wrapper" id="pc-image-drag-drop-2">
<div class="camera-wrapp">
<img src="/images/oberoihotels/camera-upload-photo.png" class="mCS_img_loaded">
<p>Drags files to upload</p>
</div>
<span>Or</span>
<div class="pick-photo">
<div class="choose-file-bt-div">Choose Files</div>
<input type="file" id="addmyfile1" name="addmyfile1" onchange="uploadimage()" multiple="">
</div>
</div>
<div class="filter-component fbd" style="">
<ul class="filter-results-list clearfix"></ul>
</div>
</label>
</div>
<div class="submit-reset-buttons-wrapper">
<div class="reset-box">
<input type="reset" name="reset-button" value="Reset">
</div>
<div class="submit-box">
<a class="bt-claim orgbtn fdbbtn-submit-request" href="javascript:;">Submit</a>
</div>
</div>
</div>
<div id="mCSB_3_scrollbar_vertical" class="mCSB_scrollTools mCSB_3_scrollbar mCS-light mCSB_scrollTools_vertical" style="display: none;">
<div class="mCSB_draggerContainer">
<div id="mCSB_3_dragger_vertical" class="mCSB_dragger" style="position: absolute; min-height: 30px; top: 0px;">
<div class="mCSB_dragger_bar" style="line-height: 30px;"></div>
</div>
<div class="mCSB_draggerRail"></div>
</div>
</div>
</div>
</div>
</form>Name: formOberoiOneSignUpUserPopUp —
<form name="formOberoiOneSignUpUserPopUp" onsubmit="return false;">
<div class="login-details-wrapper">
<div class="form-fields email-pass-login">
<div class="inputbox sign-in-mail txt-box "><input type="text" onblur="fnOberoiOneBlur(this)" name="txtSignInEmailId" id="txtSignInEmailId"><label class="o-one-form-label">Email Id</label><span class="err-txt txtSignInEmailId"></span></div>
<div class="inputbox sign-in-mail-pass txt-box"><input type="password" name="txtSignInPassword" id="txtSignInPassword"><label class="o-one-form-label">Password</label><span class="err-txt txtSignInPassword"></span></div>
<div class="submit-or-forgot">
<input type="Submit" class="sbmt-btn sign-in-submit oberoi-one-sign-in-submit-btn" value="Sign in" onclick="fnOberoiOneLogInUserPopUp()">
<span class="err-txt common-error" style="display: inline;"> </span>
<div class="frgt-pass"><a href="javascript:;" onclick="fnOberoiOneShowPasswordRecoveryScreenPopUp()">Forgot password?</a></div>
</div>
</div>
</div>
</form>Name: frmOberoiOneRecoverYourPasswordPopUp —
<form name="frmOberoiOneRecoverYourPasswordPopUp" onsubmit="return false;">
<div class="form-fields email-pass-login">
<h3><span>Recover</span> Your Password</h3>
<div class="inputbox sign-in-mail recover-pass txt-box">
<input type="text" onblur="fnOberoiOneBlur(this)" name="txtforgetpasswordemail" id="txtforgetpasswordemail">
<label class="o-one-form-label">Email Id</label>
<span class="err-txt txtforgetpasswordemail"></span>
</div>
<div class="submit-or-back">
<input class="sbmt-btn sign-in-submit-popup" onclick="fnOberoiOneRecoverYourPasswordPopUp()" type="Submit" value="Submit">
<div class="backbtn" onclick="fnOberoiOneShowLoginScreenPopUp()"> Back </div>
</div>
</div>
</form>Name: UserEmailVerificationPendingPopUp —
<form id="loginCaseOtpVerification" name="UserEmailVerificationPendingPopUp" onsubmit="return false;">
<div class="otp-txt-box form-fields">
<div class="otp-input-box">
<input type="tel" class="digit-1" name="digit-1" data-next="digit-2" maxlength="1">
<input type="tel" class="digit-2" name="digit-2" data-next="digit-3" data-previous="digit-1" maxlength="1">
<input type="tel" class="digit-3" name="digit-3" data-next="digit-4" data-previous="digit-2" maxlength="1">
<input type="tel" class="digit-4" name="digit-4" data-next="digit-5" data-previous="digit-3" maxlength="1">
</div>
<!-- <input type="tel" name="otpNumber" id="otpNumber" class="otp-input-field" placeholder="Enter verification code"> -->
<input type="Submit" class="validate-otp" onclick="fnOberoiOneVerifyOtpPopUp('UserEmailVerificationPendingPopUp')" value="Validate">
<input type="hidden" name="emailId">
<div class="clr"></div>
<span class="err-txt txtotpNumber"></span>
<div class="resend-otp"><a href="javascript:;" onclick="fnOberoiOneResendOtpAndEmailPopUp(glblOberoiOneUserEmail)" class="otp-resened-btn">Resend verification mail</a><span class="resendLoader" style="display: none"><img
src="/images/OberoiHotels/oberoi-one/resend-loader.gif"></span></div>
</div>
</form>GET /search
<form action="/search" method="get">
<input id="desktopSearch" type="search" name="q" placeholder="Search..." autofocus="">
<span class="close-search">
<i class="fa fa-times" aria-hidden="true"></i>
</span>
</form>GET /search
<form action="/search" method="get">
<input type="text" name="q" placeholder="Type here for search">
</form>Name: formNewsLetter — javascript:;
<form action="javascript:;" name="formNewsLetter" id="formNewsLetter">
<div class="title">Subscribe</div>
<p> Discover the latest stories and inspirations from our world, right in your inbox. </p>
<div class="email-field"><input type="text" id="newsLetterUserEmail" name="newsLetterUserEmail" placeholder="Enter e-mail address"></div>
<div class="errorMsg newsLetterErrorMessage"></div>
<a class="button" id="btnNewsLetter" style="cursor:pointer;">Submit</a>
<div class="successMessage newsLetterSuccessMessage"></div>
</form>Name: frmOberoiOneSignUpUserGP —
<form name="frmOberoiOneSignUpUserGP" onsubmit="return false;">
<!-- <h3><span>Enrol</span> Now</h3>-->
<div class="new-user-signup-form" id="new-user-signup-form" style="display:block;">
<div class="form-fields">
<div class="title name-title">
<select name="ddlSalutation" id="ddlSalutation">
<option value="Mr." selected="">Mr.</option>
<option value="Ms.">Ms.</option>
<option value="Dr.">Dr.</option>
<option value="Prof.">Prof.</option>
</select>
<span class="err-txt ddlSalutation"></span>
</div>
<div class="inputbox first-name"><input type="text" onblur="fnOberoiOneBlur(this)" name="txtFirstName" id="txtFirstName"><label class="o-one-form-label">First Name*</label><span class="err-txt txtFirstName"></span></div>
<div class="inputbox last-name"><input type="text" onblur="fnOberoiOneBlur(this)" name="txtLastName" id="txtLastName"><label class="o-one-form-label">Last Name*</label><span class="err-txt txtLastName"></span></div>
</div>
<div class="form-fields">
<div class="inputbox email-id txt-box"><input type="text" onblur="fnOberoiOneBlur(this)" name="txtEmailId" id="txtEmailId"><label class="o-one-form-label">Email Id*</label><span class="err-txt txtEmailId"></span></div>
<div class="inputbox phone-no txt-box">
<input type="tel" onblur="fnOberoiOneBlur(this)" name="txtMobileNumber" id="txtMobileNumber" maxlength="15"><label class="o-one-form-label">Mobile Number*</label><span class="err-txt txtMobileNumber omo-page"></span>
<span class="countryCodeWrap">
<div class="selectBoxValDisplay" display="none">Country Code*</div>
<select name="ddlCountryCode" class="selectBox select2-hidden-accessible" id="ddlCountryCode" data-select2-id="ddlCountryCode" tabindex="-1" aria-hidden="true">
<option selected="" data-select2-id="2">Country Code*</option>
<option value="+91">India +91</option>
<option value="+1">United States of America +1</option>
<option value="+44">United Kingdom +44</option>
<option value="+93">Afghanistan +93</option>
<option value="+355">Albania +355</option>
<option value="+213">Algeria +213</option>
<option value="+1-684">American Samoa +1-684</option>
<option value="+376">Andorra +376</option>
<option value="+244">Angola +244</option>
<option value="+1-264">Anguilla +1-264</option>
<option value="+1-268">Antigua & Barbuda +1-268</option>
<option value="+54">Argentina +54</option>
<option value="+374">Armenia +374</option>
<option value="+297">Aruba +297</option>
<option value="+61">Australia +61</option>
<option value="+43">Austria +43</option>
<option value="+994">Azerbaijan +994</option>
<option value="+1-242">Bahamas +1-242</option>
<option value="+973">Bahrain +973</option>
<option value="+880">Bangladesh +880</option>
<option value="+1-246">Barbados +1-246</option>
<option value="+375">Belarus +375</option>
<option value="+32">Belgium +32</option>
<option value="+501">Belize +501</option>
<option value="+229">Benin +229</option>
<option value="+1-441">Bermuda +1-441</option>
<option value="+975">Bhutan +975</option>
<option value="+591">Bolivia +591</option>
<option value="+599">Bonaire +599</option>
<option value="+387">Bosnia & Herzegovina +387</option>
<option value="+267">Botswana +267</option>
<option value="+55">Brazil +55</option>
<option value="+246">British Indian Ocean Ter +246</option>
<option value="+673">Brunei +673</option>
<option value="+359">Bulgaria +359</option>
<option value="+226">Burkina Faso +226</option>
<option value="+257">Burundi +257</option>
<option value="+855">Cambodia +855</option>
<option value="+237">Cameroon +237</option>
<option value="+1">Canada +1</option>
<option value="+34">Canary Islands +34</option>
<option value="+238">Cape Verde +238</option>
<option value="+1-345">Cayman Islands +1-345</option>
<option value="+236">Central African Republic +236</option>
<option value="+235">Chad +235</option>
<option value="+44">Channel Islands +44</option>
<option value="+56">Chile +56</option>
<option value="+86">China +86</option>
<option value="+53">Christmas Island +53</option>
<option value="+61">Cocos Island +61</option>
<option value="+57">Colombia +57</option>
<option value="+269">Comoros +269</option>
<option value="+243">Congo +243</option>
<option value="+682">Cook Islands +682</option>
<option value="+506">Costa Rica +506</option>
<option value="+225">Cote DIvoire +225</option>
<option value="+385">Croatia +385</option>
<option value="+53">Cuba +53</option>
<option value="+599">Curacao +599</option>
<option value="+357">Cyprus +357</option>
<option value="+420">Czech Republic +420</option>
<option value="+45">Denmark +45</option>
<option value="+253">Djibouti +253</option>
<option value="+1-767">Dominica +1-767</option>
<!-- <option value="+1-809 and +1-829">Dominican Republic +1-809 and +1-829</option> -->
<option value="+1-809">Dominican Republic +1-809</option>
<option value="+1-829">Dominican Republic +1-829</option>
<option value="+670">East Timor +670</option>
<option value="+593 ">Ecuador +593 </option>
<option value="+20">Egypt +20</option>
<option value="+503">El Salvador +503</option>
<option value="+240">Equatorial Guinea +240</option>
<option value="+291">Eritrea +291</option>
<option value="+372">Estonia +372</option>
<option value="+251">Ethiopia +251</option>
<option value="+500">Falkland Islands +500</option>
<option value="+298">Faroe Islands +298</option>
<option value="+679">Fiji +679</option>
<option value="+358">Finland +358</option>
<option value="+33">France +33</option>
<option value="+594">French Guiana +594</option>
<option value="+689">French Polynesia +689</option>
<option value=" 0">French Southern Ter 0</option>
<option value="+241">Gabon +241</option>
<option value="+220">Gambia +220</option>
<option value="+995">Georgia +995</option>
<option value="+49">Germany +49</option>
<option value="+233">Ghana +233</option>
<option value="+350">Gibraltar +350</option>
<option value="+44">Great Britain +44</option>
<option value="+30">Greece +30</option>
<option value="+299">Greenland +299</option>
<option value="+1-473">Grenada +1-473</option>
<option value="+590">Guadeloupe +590</option>
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title="Country Code*">Country Code*</span><span class="select2-selection__arrow" role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
</span>
<span class="err-txt txtCountryCode omo-page"></span>
</div>
</div>
<div class="form-fields">
<div class="inputbox pass txt-box"><input onblur="fnOberoiOneBlur(this)" type="password" name="txtPassword" id="txtPassword"><label class="o-one-form-label">Password*</label><span class="err-txt txtPassword"></span></div>
<div class="inputbox pass txt-box"><input onblur="fnOberoiOneBlur(this)" type="password" name="txtConfirmPassword" id="txtConfirmPassword"><label class="o-one-form-label">Confirm Password*</label><span class="err-txt txtConfirmPassword"></span>
</div>
</div>
<div class="form-fields">
<div class="user-conformation">
<input type="checkbox" class="chkbox" id="chkAcknowledgement" name="chkAcknowledgement"><label for="chkAcknowledgement">I agree to receive special promotions and offers from Oberoi Hotels & Resorts.</label>
<span class="err-txt chkAcknowledgement"></span>
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<input type="checkbox" class="chkbox" id="chkTnCAgreement" name="chkTnCAgreement"><label for="chkTnCAgreement">I have understood and agree to the
<a href="https://www.oberoihotels.com/terms-and-conditions/" target="_blank">Terms & Conditions</a> and the <a href="https://www.oberoihotels.com/privacy-policy/" target="_blank">Privacy Policy</a>. *</label>
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<div class="form-fields sign-in-space">
<input type="Submit" class="sbmt-btn" id="login-form-sbmt-btn" value="Submit" onclick="fnOberoiOneSignUpUserGP()">
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</form>Name: frmOberoiOnesignUpCaseOtpVerificationGP —
<form id="signUpCaseOtpVerification" name="frmOberoiOnesignUpCaseOtpVerificationGP" onsubmit="return false;">
<div class="otp-txt-box form-fields">
<div class="otp-input-box">
<input type="tel" class="digit-1" name="digit-1" data-next="digit-2" maxlength="1">
<input type="tel" class="digit-2" name="digit-2" data-next="digit-3" data-previous="digit-1" maxlength="1">
<input type="tel" class="digit-3" name="digit-3" data-next="digit-4" data-previous="digit-2" maxlength="1">
<input type="tel" class="digit-4" name="digit-4" data-next="digit-5" data-previous="digit-3" maxlength="1">
</div>
<!-- <input type="tel" name="otpNumber" class="otp-input-field" id="otpNumber" placeholder="Enter Verification code"> -->
<input type="Submit" class="validate-otp" onclick="fnOberoiOneVerifyOtpGP('frmOberoiOnesignUpCaseOtpVerificationGP')" value="Validate">
<input type="hidden" name="emailId">
<div class="clr"></div>
<span class="err-txt txtotpNumber"></span>
<div class="resend-otp"><a href="javascript:;" onclick="fnOberoiOneResendOtpAndEmailGP(glblOberoiOneUserEmail,'signup')" class="otp-resened-btn">Resend verification mail</a><span class="resendLoader" style="display: none; margin-left: 20px;"><img
src="/images/OberoiHotels/oberoi-one/resend-loader.gif"></span></div>
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</form>Name: frmOberoiOneLogInUserGP —
<form name="frmOberoiOneLogInUserGP" onsubmit="return false;">
<div class="form-fields sign-in-box">
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</div>
<div class="form-fields email-pass-login">
<div class="inputbox sign-in-mail txt-box "><input type="text" onblur="fnOberoiOneBlur(this)" name="txtSignInEmailId" id="txtSignInEmailId"><label class="o-one-form-label">Email Id</label><span class="err-txt txtSignInEmailId"
style="display: none;"></span></div>
<div class="inputbox sign-in-mail-pass txt-box"><input type="password" name="txtSignInPassword" id="txtSignInPassword"><label class="o-one-form-label">Password</label><span class="err-txt txtSignInPassword"></span></div>
<input type="Submit" class="sbmt-btn sign-in-submit" value="Sign in" onclick="fnOberoiOneLogInUserGP()">
<div class="clr"></div>
<span class="err-txt common-error"> </span>
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</form>Name: frmOberoiOneRecoverYourPasswordGP —
<form name="frmOberoiOneRecoverYourPasswordGP" onsubmit="return false;">
<div class="form-fields email-pass-login">
<h3><span>Recover</span> Your Password</h3>
<div class="inputbox sign-in-mail recover-pass txt-box"><input type="text" onblur="fnOberoiOneBlur(this)" name="txtforgetpasswordemail" id="txtforgetpasswordemail"><label class="o-one-form-label">Email Id</label><span
class="err-txt txtforgetpasswordemail"></span></div>
<input class="sbmt-btn sign-in-submit" onclick="fnOberoiOneRecoverYourPasswordGP()" type="Submit" value="Submit">
<div class="backbtn" onclick="fnOberoiOneShowLoginScreenGP()"> Back </div>
</div>
</form>Name: UserEmailVerificationPendingGP —
<form id="loginCaseOtpVerification" name="UserEmailVerificationPendingGP" onsubmit="return false;">
<div class="otp-txt-box form-fields">
<div class="otp-input-box">
<input type="tel" class="digit-1" name="digit-1" data-next="digit-2" maxlength="1">
<input type="tel" class="digit-2" name="digit-2" data-next="digit-3" data-previous="digit-1" maxlength="1">
<input type="tel" class="digit-3" name="digit-3" data-next="digit-4" data-previous="digit-2" maxlength="1">
<input type="tel" class="digit-4" name="digit-4" data-next="digit-5" data-previous="digit-3" maxlength="1">
</div>
<!-- <input type="tel" name="otpNumber" id="otpNumber" class="otp-input-field" placeholder="Enter verification code"> -->
<input type="Submit" class="validate-otp" onclick="fnOberoiOneVerifyOtpGP('UserEmailVerificationPendingGP')" value="Validate">
<input type="hidden" name="emailId">
<div class="clr"></div>
<span class="err-txt txtotpNumber"></span>
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src="/images/OberoiHotels/oberoi-one/resend-loader.gif"></span></div>
</div>
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* Agra - The Oberoi Amarvilas
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* Jaipur - The Oberoi Rajvilas
* Kerala - The Oberoi Vrinda, Luxury Kerala Cruiser
* Kolkata - The Oberoi Grand
* Mumbai - The Oberoi, Mumbai
* New Chandigarh - The Oberoi Sukhvilas Spa Resort
* New Delhi - The Oberoi, New Delhi
* Ranthambhore - The Oberoi Vanyavilas Wildlife Resort
* Shimla - Wildflower Hall, An Oberoi Resort
* Shimla - The Oberoi Cecil
* Udaipur - The Oberoi Udaivilas
Egypt
* Sahl Hasheesh - The Oberoi Beach Resort
* The Oberoi Zahra, Luxury Nile Cruiser
* The Oberoi Philae, Luxury Nile Cruiser
Indonesia
* Bali - The Oberoi Beach Resort
* Lombok - The Oberoi Beach Resort
Mauritius
* The Oberoi Beach Resort, Mauritius
Saudi Arabia
* The Oberoi, Madina
UAE
* The Oberoi Beach Resort, Al Zorah
Morocco
* The Oberoi, Marrakech
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Luxur -
05 Nights
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* 3 Nights and 4 Days
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* Agra - The Oberoi Amarvilas
* Bengaluru - The Oberoi, Bengaluru
* Gurgaon - The Oberoi, Gurgaon
* Jaipur - The Oberoi Rajvilas
* Kerala - The Oberoi Vrinda, Luxury Kerala Cruiser
* Kolkata - The Oberoi Grand
* Mumbai - The Oberoi, Mumbai
* New Chandigarh - The Oberoi Sukhvilas Spa Resort
* New Delhi - The Oberoi, New Delhi
* Ranthambhore - The Oberoi Vanyavilas Wildlife Resort
* Shimla - Wildflower Hall, An Oberoi Resort
* Shimla - The Oberoi Cecil
* Udaipur - The Oberoi Udaivilas
Egypt
* Sahl Hasheesh - The Oberoi Beach Resort
* The Oberoi Zahra, Luxury Nile Cruiser
* The Oberoi Philae, Luxury Nile Cruiser
Indonesia
* Bali - The Oberoi Beach Resort
* Lombok - The Oberoi Beach Resort
Mauritius
* The Oberoi Beach Resort, Mauritius
Saudi Arabia
* The Oberoi, Madina
UAE
* The Oberoi Beach Resort, Al Zorah
Morocco
* The Oberoi, Marrakech
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* Mandarin Oriental, Hong Kong
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OBEROI HOTELS PRIVACY POLICY.
1. INTRODUCTION
We want you to be familiar with how we collect, use and disclose information.
This Privacy Policy describes the privacy practices of Oberoi Group ("Oberoi",
"we", "us" and "our") in connection with the information that we collect:
1. through www.oberoihotels.com operated by us from which you are accessing
this Privacy Policy
2. when you visit or stay as a guest at one of our properties, or through other
offline modes of communication
3. through the email messages that we send to you that link to this Privacy
Policy and through your communications with us.
We want our services to be safe and secure for our users. Uniform practices for
collecting, using, disclosing, storing, retaining, disposing, accessing,
transferring or otherwise processing such information assists Oberoi to process
Personal Information fairly and appropriately, disclosing it and/or transferring
it only under appropriate circumstances. This privacy policy relates to our use
of any personal information we collect from you for providing hospitality
related services.
This privacy policy intends to update you on how we use your personal
information collected through www.oberoihotels.com or provided to us by other
means. Please read this privacy policy before using www.oberoihotels.com or
submitting any personal information. The privacy policy also relates to our use
of any personal information you provide to us by phone, SMS, email, in letters,
in person, through representatives and other correspondence or means.
This policy will be updated subject to any changes in information collection,
activities performed or any applicable regulations. You are encouraged to review
the privacy policy whenever you visit www.oberoihotels.com to make sure that you
understand how any personal information you provide will be used and retained.
PLEASE NOTE:
The privacy practices set forth in this privacy policy are for
www.oberoihotels.com only. If you link to other web sites, please review their
respective privacy policies, which may be very different.
SITE
The Site makes available information relating to hotels and resorts owned or
managed by EIH Limited, a company constituted under the laws of India, and its
subsidiaries, managed entities, affiliates and related parties ( "Oberoi").
2. PURPOSE
The purpose of this policy is to highlight various obligations, best practices
and tools that support compliance with data privacy regulations applicable to
Oberoi in its role as both data controller as well as data processor, as
applicable (if any)
3. APPLICABILITY
This privacy policy is applicable to:
1. everyone who accesses and uses www.oberoihotels.com including but not
limited to external legal entities in any form or manner
2. Oberoi customers who visit or stay at one of our properties
3. third party service providers or their representative
4. COLLECTION AND USE OF INFORMATION
4.1 COLLECTION OF YOUR INFORMATION
Oberoi collects, processes, and retains information about you when you visit our
website www.oberoihotels.com or stay in one of our hotels or avail any other
services provided by Oberoi. You provide us with information, such as your name,
email address, company information, street address, telephone number, other
contact and demographic information when you make a reservation, purchase a gift
card, subscribe to the Oberoi newsletter or obtain web exclusive rates on
www.oberoihotels.com.
Moreover, you may choose to provide your personal information in connection with
sending an e-mail or message, logging complaints, promotional offers and when
you use our service.
Personal Information may include, but is not limited to:
* Your name and physical address, email addresses, and telephone numbers
* Behavioural or demographic attributes, when tied to personal identifiers
* Credit card or debit card number
* Social media account ID or user ID, profile photo and other data you make
available publicly or to us from your social media accounts, publically
available platforms or other sources
* Other similar information
If you submit any personal Information relating to other people to us or to our
service providers in connection with the Services (e.g., if you make a
reservation for another individual), you represent and warrant that you have the
authority to do so and to permit us to use the information in accordance with
this privacy policy.
4.2 HOW WE USE YOUR INFORMATION
Any of the information we collect from you may be used in one of the following
ways:
* To develop, customise and improve our services: We shall process your
personal information, preferences, user characteristics and usage patterns,
and feedback to develop, customise and improve our services.
If you refuse consent for processing your personal information for the
mentioned purposes in this subsection, you will not be significantly hindered
in your use of the service. Refusing or withdrawing consent thus has no
significant negative effects on your use of the service.
* Marketing purposes (including Oberoi advantage or similar programs), to
inform you about other information, events, promotions, products or services
we think will be of interest to you.
* To process personal information necessary for the performance of a contract
and providing the services: We may use this information for the provision of
the website and the provision of the service according to our Terms of
Service. Further, to process and/or respond to your requests, submissions,
queries, complaints and any transactions and to provide you with information
or services requested.
If you object to processing of your personal information for the mentioned
purposes in this subsection, we may block or limit your access to the service
and we reserve the right to end the agreement in accordance with the
Agreement and/or the Terms of Use and/or statutory requirements.
* To process your personal information necessary for compliance with a legal
obligation: In order to prevent or investigate actual or suspected fraud,
hacking, infringement, or other misconduct involving our services or website.
Additionally, if we are required by law to disclose your information to any
government authority, you consent to the provision of such information.
* To send periodic emails: The email address you provide will be used to send
you information and updates pertaining to the services provided by Oberoi.
* Select content, improve quality and facilitate use of the other interface
channels : Oberoi may use your Personal Information to help create and
personalise content on our Channels (including but not limited to our
website, social media pages, promotional programs or campaigns, etc.) ,
facilitate your use of the Channels (for example, to facilitate navigation
and the login process), avoid duplicate data entry, enhance security, improve
quality, track campaign and survey responsiveness and evaluate page response
rates.
* Obtain third party services: We also share Personal Information and Other
Information with third parties who provide services to Oberoi for website
management, information technology and related infrastructure provision,
marketing and campaign management, customer service, e-mail delivery,
auditing, and other similar services. When Oberoi shares Personal Information
with third party service providers, we contractually take an undertaking that
they use your Personal Information and Other Information only for the purpose
of providing services to us and subject to terms consistent with this Policy
as well as mutual Non-Disclosure Agreements.
5. FAIRNESS AND PURPOSE
Oberoi will collect adequate, relevant and necessary Personal Information, and
will process such information fairly and lawfully for the purpose it is
collected. The purpose of collection will be specified not later than at the
time of data collection, or on each occasion of change of purpose.
6. ACCURACY OF INFORMATION
The information held by Oberoi on www.oberoihotels.com or in our other systems
collected by other means at the time of registration shall be checked and, from
time to time, we may change the information requested upon registration or with
respect to certain features or services.
7. DISTRIBUTION OF INFORMATION
7.1 INFORMATION DISCLOSURE
Oberoi does not share, sell, rent, or trade personal information collected
through www.oberoihotels.com or information provided when staying in one of our
hotels or availing any of the other services provided by Oberoi with third
parties for their sole promotional purposes or as otherwise outlined in this
Privacy Policy. Oberoi may share information with third party service providers
contracted to provide services on our behalf for processing personal
information, to conduct marketing campaigns and related services. These third
party service providers may only use information we provide to them as
instructed by Oberoi.
* Oberoi may disclose your Personal Information as we believe to be necessary
or appropriate:
* under applicable law, including laws outside your country of residence;
* to comply with legal process;
* to respond to requests from public and government authorities, including
public and government authorities outside your country of residence, for
national security and/or law enforcement purposes;
* to enforce our terms and conditions; and
* to allow us to pursue available remedies or limit the damages that we may
sustain.
* Additionally, in the event of a reorganisation, merger, sale, joint venture,
assignment, transfer or other disposition of all or any portion of our
business, assets or stock (including in connection with any bankruptcy or
similar proceedings), we may transfer the Personal Information we have
collected to the relevant third party.
* We may share information with governmental agencies or other companies
assisting us in fraud prevention or investigation. We may do so when:
* permitted or required by law; or,
* trying to protect against or prevent actual or potential fraud or
unauthorized transactions; or,
* investigating fraud which has already taken place. The information is not
provided to these companies for marketing purposes.
If Oberoi goes through a business transition, such as a merger, acquisition by
another company, or sale of all or a portion of its assets, your personal
information collected through our website(s) may be among the assets
transferred. A prominent notice will appear on our website(s) for 30 days after
any such change in ownership or control of your personal information.
7.2 DATA TRANSFERS
Oberoi is a global organisation and provides a global service. Sharing
information cross borders is essential so that you receive the same high quality
service wherever you are in the world. As a result, we may, subject to
applicable law, transfer Personal and Other Information collected in connection
with the Services, to these entities in countries where information protection
standards may differ from those in the country where you reside. By making a
reservation, staying at an Oberoi hotel or using any Oberoi-branded service, you
understand that we may transfer your personal information globally as deemed
appropriate.
In most cases, the information you provide is added to an Oberoi local or global
database. In the course of processing your information, it may be necessary to
transfer your personal data to Oberoi's affiliates, and/or third party service
providers located in India and throughout the world for the purposes outlined
within this Privacy Statement.
8. CONSENT AND CONTROL
8.1 CONSENT
Consent is often referred to as an individual's choice to "opt-in" or "opt-out"
of Oberoi's use of personal information and is usually obtained by a "check box"
or signature confirming the individual understands and agrees to the processing
of their personal information. At times, express written consent from the
individual may be required based on the information processing activity. Oberoi
receives consent from individuals prior to:
* collecting, using, or processing their personal information, including
sensitive personal information, in certain ways or sharing the individual's
personal information with any third party. Sensitive personal data is data
revealing an individual's trade union membership, loyalty program membership,
stay and booking patterns, biometric data, data concerning health or data
concerning preferences during hotel stays;
* transferring the individual's personal information outside of the
individual's country of residence
* using or placing web cookies on an individual's computer or other electronic
devices.
8.2 CONTROL OF YOUR INFORMATION
Oberoi also provides individuals with the right to control their personal
information, which includes the right to review, modify, erase, restrict,
transmit, or object to certain uses of their information.
You may request to review, correct, update, suppress or object to the use or
processing of your Personal Information that you have previously provided to us
while making a reservation through www.oberoihotels.com or during the stay at
one of our hotels or by availing any of the other services provided by Oberoi.
You may review, update, correct or delete your Personal Information collected
through the website or service by e-mailing us at privacy@oberoigroup.com
If you have privacy concerns regarding access to or the correction of your
Personal Information, please contact us by emailing at DPO@oberoigroup.com
In your request, please make clear what Personal Information you would like to
have changed, whether you would like to have your Personal Information that you
have provided to us suppressed from our database or otherwise let us know what
limitations you would like to put on our use of your Personal Information that
you have provided to us. We may require you to provide some additional
information in order to fulfil your request.
While the majority of questions and issues related to access or requests can be
handled quickly, complex requests may take more research and time. In such
cases, issues will be addressed, or you will be contacted regarding the nature
of the problem and appropriate next steps, within 30 days.
If you feel we have not treated your personal information appropriately or your
rights have not been served, you have the right to make a complaint to the data
protection authority.
Please note that we may need to retain certain information for recordkeeping
purposes and/or to complete any transactions that you began prior to requesting
a change or deletion (e.g., when you make a purchase or reservation, or
participate in a promotion, you may not be able to change or delete the Personal
Information provided until after the completion of such purchase, reservation,
or promotion). There may also be residual information that will remain within
our databases and other records, which will not be removed. In addition, there
may be certain information which we are unable to enable you to review, for
legal, security, or other reasons.
Oberoi reserves the right to decline access to your Personal Information under
certain circumstances. If your Personal Information is not disclosed to you, you
will be provided with the reasons for this non-disclosure.
9. COMMITMENT TO DATA SECURITY
We strive to keep your personal information secure and take reasonable effort to
ensure that appropriate security and technical controls are implemented to
ensure data security. Only selected and authorised employees, business partners,
vendors and other third party providers may have access to this information.
Oberoi ensures that our third party service providers employ industry standard
security measures to ensure the security of information through legally binding
terms and conditions. However, users of www.oberoihotels.com are responsible for
maintaining the security of any password, user ID, or other form of
authentication involved in obtaining access to password protected or secure
areas of www.oberoihotels.com. Access to and use of password protected and/or
secure areas of www.oberoihotels.com is restricted to authorised users only.
Unauthorised access to such areas is prohibited and may lead to criminal
prosecution.
Use of cookies
We, and our partners, use various technologies to collect and store information
when you visit www.oberoihotels.com, and this may include using cookies or
similar technologies to identify your browser or device. Cookies are pieces of
information stored directly on the computer or mobile device that you are using.
Cookies allow us to collect information such as browser type, e-mail address
when you are logged-in to your e-mail from the browser you are using, time spent
on the online services, pages visited, referring URL, language preferences, and
other aggregated traffic data. We, and our service providers, use the
information for sending e-mailers to our website visitors whose online
behaviours indicate that they may be interested in travelling, to facilitate
navigation, to display information more effectively, to collect statistical
information, to personalise your experience while using the Online Services and
to recognise your computer in order to assist your use of the Online Services,
such as for the online reservation process. Cookies further allow us to select
which of our advertisements or offers are most likely to appeal to you and
display them while you are using the Online Services or to send you
advertisements and marketing emails. We may also use cookies or other
technologies to track responses to our online advertisements and marketing
emails. You can configure your browser to refuse cookies, or to warn you before
a cookie is placed. If you disable cookies, some parts of our websites may not
function properly or at all.
10. RETENTION AND DISPOSAL
Your personal data will be retained in a form which enables Oberoi to identify
the individual for no longer than is necessary for the purposes for which the
data was collected and used. Your personal data may be retained in certain files
and systems for a period of time as required by applicable law and following
Oberoi's data retention policies in order to comply with such financial or legal
requirements, to properly resolve disputes or to troubleshoot problems. If you
wish to review or delete your information, contact us at
privacy@oberoigroup.com. We will respond to your request to access or delete
your information within 30 days.
In addition, some types of information may be stored for an infinite duration
due to technical constraints, and will be blocked from further processing for
purposes which are not mandatory by law or when consent is withdrawn. The
information that you provide may be stored or transferred in our systems or on
the systems provided by our third parties.
11. WITHDRAWING CONSENT AND RESTRICTION OF PROCESSING
You may request to withdraw consent to personal data processing or you may
review, update, correct or delete your personal information collected through
the website or service by e-mailing us at privacy@oberoigroup.com. For users
below the age of 16, consent should be provided by the holder of parental
responsibility of the child.
12. PRIVACY CONTACT INFORMATION
You may, at any time, contact our Data Protection Officer directly with all
questions and suggestions concerning data protection by e-mailing us at
DPO@oberoigroup.com .
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