survey.vovici.com
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52.24.188.107
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URL:
https://survey.vovici.com/se/63464173574AB57408DC7747373F6EBC0A
Submission: On May 21 via api from US — Scanned from DE
Submission: On May 21 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
POST /se/63464173574AB57408DC7747373F6EBC0A
<form class="form-horizontal" role="form" action="/se/63464173574AB57408DC7747373F6EBC0A" method="post" enctype="multipart/form-data" onsubmit="return ProcessPage();" novalidate="">
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<hr>
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<div class="col-md-10 col-md-offset-1">
<div class="logo"></div>
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<div class="row">
<div class="col-md-10 col-md-offset-1">
<div id="" style="visibility: hidden; display:none;"><!--Q36_START-->
<fieldset id="Q36_WRAPPER" class="question chooseone list">
<legend id="Q36_LEGEND" class="sr-only">
</legend><span id="Q36_QUESTION_TEXT"><a id="Q36_HEADING" class="question-heading anchor"></a><span class="question-text">ASD Service Request <strong><span color="#c00000" style="color: rgb(192, 0, 0);">Type </span></strong>Code | Data
from Q30 <strong><span color="#c00000" style="color: rgb(192, 0, 0);">[CODED]</span></strong></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q36_QUESTION_TEXT">
<ol class="response-set">
<li id="Q36C1" class="response select-area"><input type="radio" name="Q36" value="1" id="Q36_1" role="radio" aria-checked="false"><label for="Q36_1" class="choice-text">Benefits</label></li>
<li id="Q36C2" class="response select-area"><input type="radio" name="Q36" value="2" id="Q36_2" role="radio" aria-checked="false"><label for="Q36_2" class="choice-text">Card</label></li>
<li id="Q36C3" class="response select-area"><input type="radio" name="Q36" value="3" id="Q36_3" role="radio" aria-checked="false"><label for="Q36_3" class="choice-text">Claim</label></li>
<li id="Q36C4" class="response select-area"><input type="radio" name="Q36" value="4" id="Q36_4" role="radio" aria-checked="false"><label for="Q36_4" class="choice-text">COBRA</label></li>
<li id="Q36C5" class="response select-area"><input type="radio" name="Q36" value="5" id="Q36_5" role="radio" aria-checked="false"><label for="Q36_5" class="choice-text">Dependent Care</label></li>
<li id="Q36C6" class="response select-area"><input type="radio" name="Q36" value="6" id="Q36_6" role="radio" aria-checked="false"><label for="Q36_6" class="choice-text">Digital Wallet</label></li>
<li id="Q36C7" class="response select-area"><input type="radio" name="Q36" value="7" id="Q36_7" role="radio" aria-checked="false"><label for="Q36_7" class="choice-text">DO NOT USE</label></li>
<li id="Q36C8" class="response select-area"><input type="radio" name="Q36" value="8" id="Q36_8" role="radio" aria-checked="false"><label for="Q36_8" class="choice-text">Eligibility</label></li>
<li id="Q36C9" class="response select-area"><input type="radio" name="Q36" value="9" id="Q36_9" role="radio" aria-checked="false"><label for="Q36_9" class="choice-text">Escalation</label></li>
<li id="Q36C10" class="response select-area"><input type="radio" name="Q36" value="10" id="Q36_10" role="radio" aria-checked="false"><label for="Q36_10" class="choice-text">General</label></li>
<li id="Q36C11" class="response select-area"><input type="radio" name="Q36" value="11" id="Q36_11" role="radio" aria-checked="false"><label for="Q36_11" class="choice-text">HealthHub</label></li>
<li id="Q36C12" class="response select-area"><input type="radio" name="Q36" value="12" id="Q36_12" role="radio" aria-checked="false"><label for="Q36_12" class="choice-text">HSA/HRA</label></li>
<li id="Q36C13" class="response select-area"><input type="radio" name="Q36" value="13" id="Q36_13" role="radio" aria-checked="false"><label for="Q36_13" class="choice-text">Mobile App</label></li>
<li id="Q36C14" class="response select-area"><input type="radio" name="Q36" value="14" id="Q36_14" role="radio" aria-checked="false"><label for="Q36_14" class="choice-text">OTC</label></li>
<li id="Q36C15" class="response select-area"><input type="radio" name="Q36" value="15" id="Q36_15" role="radio" aria-checked="false"><label for="Q36_15" class="choice-text">Payment</label></li>
<li id="Q36C16" class="response select-area"><input type="radio" name="Q36" value="16" id="Q36_16" role="radio" aria-checked="false"><label for="Q36_16" class="choice-text">Transit</label></li>
<li id="Q36C17" class="response select-area"><input type="radio" name="Q36" value="17" id="Q36_17" role="radio" aria-checked="false"><label for="Q36_17" class="choice-text">Website</label></li>
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<!--Q37_START-->
<fieldset id="Q37_WRAPPER" class="question chooseone list">
<legend id="Q37_LEGEND" class="sr-only">
</legend><span id="Q37_QUESTION_TEXT"><a id="Q37_HEADING" class="question-heading anchor"></a><span class="question-text">ASD Service Request <strong><span color="#00b050" style="color: rgb(0, 176, 80);">Subtype </span></strong>Code |
Data from Q31 <strong><span color="#00b0f0" style="color: rgb(0, 176, 80);">[CODED]</span></strong></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q37_QUESTION_TEXT">
<ol class="response-set">
<li id="Q37C1" class="response select-area"><input type="radio" name="Q37" value="1" id="Q37_1" role="radio" aria-checked="false"><label for="Q37_1" class="choice-text">72</label></li>
<li id="Q37C2" class="response select-area"><input type="radio" name="Q37" value="2" id="Q37_2" role="radio" aria-checked="false"><label for="Q37_2" class="choice-text">2011 Eligibility</label></li>
<li id="Q37C3" class="response select-area"><input type="radio" name="Q37" value="3" id="Q37_3" role="radio" aria-checked="false"><label for="Q37_3" class="choice-text">Add dependent to coverage-request in writing</label></li>
<li id="Q37C4" class="response select-area"><input type="radio" name="Q37" value="4" id="Q37_4" role="radio" aria-checked="false"><label for="Q37_4" class="choice-text">Autopay / Auto Reimbursement</label></li>
<li id="Q37C5" class="response select-area"><input type="radio" name="Q37" value="5" id="Q37_5" role="radio" aria-checked="false"><label for="Q37_5" class="choice-text">Available Balance</label></li>
<li id="Q37C6" class="response select-area"><input type="radio" name="Q37" value="6" id="Q37_6" role="radio" aria-checked="false"><label for="Q37_6" class="choice-text">Benefit claim denied</label></li>
<li id="Q37C7" class="response select-area"><input type="radio" name="Q37" value="7" id="Q37_7" role="radio" aria-checked="false"><label for="Q37_7" class="choice-text">Claims</label></li>
<li id="Q37C8" class="response select-area"><input type="radio" name="Q37" value="8" id="Q37_8" role="radio" aria-checked="false"><label for="Q37_8" class="choice-text">COBRA Help</label></li>
<li id="Q37C9" class="response select-area"><input type="radio" name="Q37" value="9" id="Q37_9" role="radio" aria-checked="false"><label for="Q37_9" class="choice-text">Date EFT / Mail Issued</label></li>
<li id="Q37C10" class="response select-area"><input type="radio" name="Q37" value="10" id="Q37_10" role="radio" aria-checked="false"><label for="Q37_10" class="choice-text">Dedicated / Designated Call Transfer</label></li>
<li id="Q37C11" class="response select-area"><input type="radio" name="Q37" value="11" id="Q37_11" role="radio" aria-checked="false"><label for="Q37_11" class="choice-text">Denial Reason Explanation</label></li>
<li id="Q37C12" class="response select-area"><input type="radio" name="Q37" value="12" id="Q37_12" role="radio" aria-checked="false"><label for="Q37_12" class="choice-text">Denied - Available Balance</label></li>
<li id="Q37C13" class="response select-area"><input type="radio" name="Q37" value="13" id="Q37_13" role="radio" aria-checked="false"><label for="Q37_13" class="choice-text">Denied - Grace Period / Run Out Date</label></li>
<li id="Q37C14" class="response select-area"><input type="radio" name="Q37" value="14" id="Q37_14" role="radio" aria-checked="false"><label for="Q37_14" class="choice-text">Denied - Ineligible Expense / Merchant</label></li>
<li id="Q37C15" class="response select-area"><input type="radio" name="Q37" value="15" id="Q37_15" role="radio" aria-checked="false"><label for="Q37_15" class="choice-text">Denied - Other</label></li>
<li id="Q37C16" class="response select-area"><input type="radio" name="Q37" value="16" id="Q37_16" role="radio" aria-checked="false"><label for="Q37_16" class="choice-text">Denied - Receipt Request / Overpayment</label></li>
<li id="Q37C17" class="response select-area"><input type="radio" name="Q37" value="17" id="Q37_17" role="radio" aria-checked="false"><label for="Q37_17" class="choice-text">Denied Grace Period / Run Out Date</label></li>
<li id="Q37C18" class="response select-area"><input type="radio" name="Q37" value="18" id="Q37_18" role="radio" aria-checked="false"><label for="Q37_18" class="choice-text">Denied More Documentation Needed</label></li>
<li id="Q37C19" class="response select-area"><input type="radio" name="Q37" value="19" id="Q37_19" role="radio" aria-checked="false"><label for="Q37_19" class="choice-text">Dependent Card Request</label></li>
<li id="Q37C20" class="response select-area"><input type="radio" name="Q37" value="20" id="Q37_20" role="radio" aria-checked="false"><label for="Q37_20" class="choice-text">Did not receive coupons - resend</label></li>
<li id="Q37C21" class="response select-area"><input type="radio" name="Q37" value="21" id="Q37_21" role="radio" aria-checked="false"><label for="Q37_21" class="choice-text">Did not receive letter - resend</label></li>
<li id="Q37C22" class="response select-area"><input type="radio" name="Q37" value="22" id="Q37_22" role="radio" aria-checked="false"><label for="Q37_22" class="choice-text">Digital Wallet</label></li>
<li id="Q37C23" class="response select-area"><input type="radio" name="Q37" value="23" id="Q37_23" role="radio" aria-checked="false"><label for="Q37_23" class="choice-text">DO NOT USE</label></li>
<li id="Q37C24" class="response select-area"><input type="radio" name="Q37" value="24" id="Q37_24" role="radio" aria-checked="false"><label for="Q37_24" class="choice-text">Elections</label></li>
<li id="Q37C25" class="response select-area"><input type="radio" name="Q37" value="25" id="Q37_25" role="radio" aria-checked="false"><label for="Q37_25" class="choice-text">Eligible Expense Inquiry</label></li>
<li id="Q37C26" class="response select-area"><input type="radio" name="Q37" value="26" id="Q37_26" role="radio" aria-checked="false"><label for="Q37_26" class="choice-text">Employer Website Questions</label></li>
<li id="Q37C27" class="response select-area"><input type="radio" name="Q37" value="27" id="Q37_27" role="radio" aria-checked="false"><label for="Q37_27" class="choice-text">EOB Notification Inquiry</label></li>
<li id="Q37C28" class="response select-area"><input type="radio" name="Q37" value="28" id="Q37_28" role="radio" aria-checked="false"><label for="Q37_28" class="choice-text">Examiner Error</label></li>
<li id="Q37C29" class="response select-area"><input type="radio" name="Q37" value="29" id="Q37_29" role="radio" aria-checked="false"><label for="Q37_29" class="choice-text">Express - General / Instructional</label></li>
<li id="Q37C30" class="response select-area"><input type="radio" name="Q37" value="30" id="Q37_30" role="radio" aria-checked="false"><label for="Q37_30" class="choice-text">Express - Processed</label></li>
<li id="Q37C31" class="response select-area"><input type="radio" name="Q37" value="31" id="Q37_31" role="radio" aria-checked="false"><label for="Q37_31" class="choice-text">Fee Inquiry</label></li>
<li id="Q37C32" class="response select-area"><input type="radio" name="Q37" value="32" id="Q37_32" role="radio" aria-checked="false"><label for="Q37_32" class="choice-text">Forms</label></li>
<li id="Q37C33" class="response select-area"><input type="radio" name="Q37" value="33" id="Q37_33" role="radio" aria-checked="false"><label for="Q37_33" class="choice-text">FSA General / Instructional</label></li>
<li id="Q37C34" class="response select-area"><input type="radio" name="Q37" value="34" id="Q37_34" role="radio" aria-checked="false"><label for="Q37_34" class="choice-text">General / Instructional</label></li>
<li id="Q37C35" class="response select-area"><input type="radio" name="Q37" value="35" id="Q37_35" role="radio" aria-checked="false"><label for="Q37_35" class="choice-text">Grace Period / Run Out Date</label></li>
<li id="Q37C36" class="response select-area"><input type="radio" name="Q37" value="36" id="Q37_36" role="radio" aria-checked="false"><label for="Q37_36" class="choice-text">Instructional</label></li>
<li id="Q37C37" class="response select-area"><input type="radio" name="Q37" value="37" id="Q37_37" role="radio" aria-checked="false"><label for="Q37_37" class="choice-text">Login / Registration Problem</label></li>
<li id="Q37C38" class="response select-area"><input type="radio" name="Q37" value="38" id="Q37_38" role="radio" aria-checked="false"><label for="Q37_38" class="choice-text">Lost / Stolen</label></li>
<li id="Q37C39" class="response select-area"><input type="radio" name="Q37" value="39" id="Q37_39" role="radio" aria-checked="false"><label for="Q37_39" class="choice-text">Missing benefit from active coverage</label></li>
<li id="Q37C40" class="response select-area"><input type="radio" name="Q37" value="40" id="Q37_40" role="radio" aria-checked="false"><label for="Q37_40" class="choice-text">Navigation / How to?</label></li>
<li id="Q37C41" class="response select-area"><input type="radio" name="Q37" value="41" id="Q37_41" role="radio" aria-checked="false"><label for="Q37_41" class="choice-text">Need eligibility update</label></li>
<li id="Q37C42" class="response select-area"><input type="radio" name="Q37" value="42" id="Q37_42" role="radio" aria-checked="false"><label for="Q37_42" class="choice-text">Need payment history</label></li>
<li id="Q37C43" class="response select-area"><input type="radio" name="Q37" value="43" id="Q37_43" role="radio" aria-checked="false"><label for="Q37_43" class="choice-text">Never Received</label></li>
<li id="Q37C44" class="response select-area"><input type="radio" name="Q37" value="44" id="Q37_44" role="radio" aria-checked="false"><label for="Q37_44" class="choice-text">Open Enrollment</label></li>
<li id="Q37C45" class="response select-area"><input type="radio" name="Q37" value="45" id="Q37_45" role="radio" aria-checked="false"><label for="Q37_45" class="choice-text">Overpayment</label></li>
<li id="Q37C46" class="response select-area"><input type="radio" name="Q37" value="46" id="Q37_46" role="radio" aria-checked="false"><label for="Q37_46" class="choice-text">Parking & Transit (not WC)</label></li>
<li id="Q37C47" class="response select-area"><input type="radio" name="Q37" value="47" id="Q37_47" role="radio" aria-checked="false"><label for="Q37_47" class="choice-text">Participant Website Questions</label></li>
<li id="Q37C48" class="response select-area"><input type="radio" name="Q37" value="48" id="Q37_48" role="radio" aria-checked="false"><label for="Q37_48" class="choice-text">Pending Remittance</label></li>
<li id="Q37C49" class="response select-area"><input type="radio" name="Q37" value="49" id="Q37_49" role="radio" aria-checked="false"><label for="Q37_49" class="choice-text">Premium Inquiries</label></li>
<li id="Q37C50" class="response select-area"><input type="radio" name="Q37" value="50" id="Q37_50" role="radio" aria-checked="false"><label for="Q37_50" class="choice-text">Question on letter or notice</label></li>
<li id="Q37C51" class="response select-area"><input type="radio" name="Q37" value="51" id="Q37_51" role="radio" aria-checked="false"><label for="Q37_51" class="choice-text">Questions on enrollment process</label></li>
<li id="Q37C52" class="response select-area"><input type="radio" name="Q37" value="52" id="Q37_52" role="radio" aria-checked="false"><label for="Q37_52" class="choice-text">Receipt Request Inquiry</label></li>
<li id="Q37C53" class="response select-area"><input type="radio" name="Q37" value="53" id="Q37_53" role="radio" aria-checked="false"><label for="Q37_53" class="choice-text">Refund to Card</label></li>
<li id="Q37C54" class="response select-area"><input type="radio" name="Q37" value="54" id="Q37_54" role="radio" aria-checked="false"><label for="Q37_54" class="choice-text">Registration/Login</label></li>
<li id="Q37C55" class="response select-area"><input type="radio" name="Q37" value="55" id="Q37_55" role="radio" aria-checked="false"><label for="Q37_55" class="choice-text">Request Refund</label></li>
<li id="Q37C56" class="response select-area"><input type="radio" name="Q37" value="56" id="Q37_56" role="radio" aria-checked="false"><label for="Q37_56" class="choice-text">RX denied at pharmacy</label></li>
<li id="Q37C57" class="response select-area"><input type="radio" name="Q37" value="57" id="Q37_57" role="radio" aria-checked="false"><label for="Q37_57" class="choice-text">Supervisor Call Taken</label></li>
<li id="Q37C58" class="response select-area"><input type="radio" name="Q37" value="58" id="Q37_58" role="radio" aria-checked="false"><label for="Q37_58" class="choice-text">Transferred to COBRA CSR</label></li>
<li id="Q37C59" class="response select-area"><input type="radio" name="Q37" value="59" id="Q37_59" role="radio" aria-checked="false"><label for="Q37_59" class="choice-text">Transferred to Supervisor</label></li>
<li id="Q37C60" class="response select-area"><input type="radio" name="Q37" value="60" id="Q37_60" role="radio" aria-checked="false"><label for="Q37_60" class="choice-text">Urgent update</label></li>
<li id="Q37C61" class="response select-area"><input type="radio" name="Q37" value="61" id="Q37_61" role="radio" aria-checked="false"><label for="Q37_61" class="choice-text">Void & Reissue Request</label></li>
<li id="Q37C62" class="response select-area"><input type="radio" name="Q37" value="62" id="Q37_62" role="radio" aria-checked="false"><label for="Q37_62" class="choice-text">Void & Reissue Status</label></li>
<li id="Q37C63" class="response select-area"><input type="radio" name="Q37" value="63" id="Q37_63" role="radio" aria-checked="false"><label for="Q37_63" class="choice-text">Want to terminate coverage - request in writing</label></li>
<li id="Q37C64" class="response select-area"><input type="radio" name="Q37" value="64" id="Q37_64" role="radio" aria-checked="false"><label for="Q37_64" class="choice-text">Was Documentation Received</label></li>
<li id="Q37C65" class="response select-area"><input type="radio" name="Q37" value="65" id="Q37_65" role="radio" aria-checked="false"><label for="Q37_65" class="choice-text">Was Fax Received</label></li>
<li id="Q37C66" class="response select-area"><input type="radio" name="Q37" value="66" id="Q37_66" role="radio" aria-checked="false"><label for="Q37_66" class="choice-text">Was Mail Received</label></li>
<li id="Q37C67" class="response select-area"><input type="radio" name="Q37" value="67" id="Q37_67" role="radio" aria-checked="false"><label for="Q37_67" class="choice-text">Was my payment received</label></li>
<li id="Q37C68" class="response select-area"><input type="radio" name="Q37" value="68" id="Q37_68" role="radio" aria-checked="false"><label for="Q37_68" class="choice-text">Website - Instructional</label></li>
<li id="Q37C69" class="response select-area"><input type="radio" name="Q37" value="69" id="Q37_69" role="radio" aria-checked="false"><label for="Q37_69" class="choice-text">Website - Login / Locked</label></li>
<li id="Q37C70" class="response select-area"><input type="radio" name="Q37" value="70" id="Q37_70" role="radio" aria-checked="false"><label for="Q37_70" class="choice-text">What are my benefits on record</label></li>
<li id="Q37C71" class="response select-area"><input type="radio" name="Q37" value="71" id="Q37_71" role="radio" aria-checked="false"><label for="Q37_71" class="choice-text">What is my payment amount due</label></li>
<li id="Q37C72" class="response select-area"><input type="radio" name="Q37" value="72" id="Q37_72" role="radio" aria-checked="false"><label for="Q37_72" class="choice-text">What is process to request change</label></li>
<li id="Q37C73" class="response select-area"><input type="radio" name="Q37" value="73" id="Q37_73" role="radio" aria-checked="false"><label for="Q37_73" class="choice-text">What is the cost to change benefits</label></li>
<li id="Q37C74" class="response select-area"><input type="radio" name="Q37" value="74" id="Q37_74" role="radio" aria-checked="false"><label for="Q37_74" class="choice-text">When will EFT be pulled</label></li>
<li id="Q37C75" class="response select-area"><input type="radio" name="Q37" value="75" id="Q37_75" role="radio" aria-checked="false"><label for="Q37_75" class="choice-text">When will refund be sent</label></li>
<li id="Q37C76" class="response select-area"><input type="radio" name="Q37" value="76" id="Q37_76" role="radio" aria-checked="false"><label for="Q37_76" class="choice-text">Why Documentation Denied</label></li>
<li id="Q37C77" class="response select-area"><input type="radio" name="Q37" value="77" id="Q37_77" role="radio" aria-checked="false"><label for="Q37_77" class="choice-text">Why was I terminated from coverage</label></li>
<li id="Q37C78" class="response select-area"><input type="radio" name="Q37" value="78" id="Q37_78" role="radio" aria-checked="false"><label for="Q37_78" class="choice-text">Wired Commute - General / Instructional</label></li>
<li id="Q37C79" class="response select-area"><input type="radio" name="Q37" value="79" id="Q37_79" role="radio" aria-checked="false"><label for="Q37_79" class="choice-text">Wired Commute Issue Ticket Status</label></li>
<li id="Q37C80" class="response select-area"><input type="radio" name="Q37" value="80" id="Q37_80" role="radio" aria-checked="false"><label for="Q37_80" class="choice-text">Wired Commute Order Not Received</label></li>
</ol>
</div>
</fieldset><!--Q37_END-->
<!--Q38_START-->
<fieldset id="Q38_WRAPPER" class="question chooseone list">
<legend id="Q38_LEGEND" class="sr-only">
</legend><span id="Q38_QUESTION_TEXT"><a id="Q38_HEADING" class="question-heading anchor"></a><span class="question-text">Product Type | Data from Q35 <strong><span color="#7030a0"
style="color: rgb(112, 48, 160);">[CODED]</span></strong></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q38_QUESTION_TEXT">
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<div id="Q1ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer this question before continuing. </div>Overall, how satisfied are you with your interaction with Inspira
Financial on 5/16/2024?<p></p>
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<div id="Q2ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer this question before continuing. </div>Overall, how satisfied are you with our
<u>customer service agent</u>, SHINAY?<p></p>
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<legend id="Q7_LEGEND" class="sr-only">
</legend><span id="Q7_QUESTION_TEXT"><a id="Q7_HEADING" class="question-heading anchor"></a><span class="question-text">Did we address the reason you contacted Inspira Financial on 5/16/2024 to your satisfaction?</span></span>
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<fieldset id="Q42_WRAPPER" class="question chooseone list">
<div id="Q42ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer this question before continuing. </div>
<legend id="Q42_LEGEND" class="sr-only">
</legend><span id="Q42_QUESTION_TEXT"><a id="Q42_HEADING" class="question-heading anchor"></a><span class="question-text">Did the customer Service Representative address your issue to your satisfaction?</span></span>
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<div id="Q3ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer this question before continuing. </div>Based on your interaction, how likely are you to recommend Inspira
Financial to a friend or colleague?<p></p>
<div class="response-area mobile-vertical-layout" role="radiogroup" aria-labelledby="Q3_QUESTION_TEXT">
<ol class="response-set">
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<li id="Q3C7" class="response select-area"><input type="radio" name="Q3" value="7" id="Q3_7" role="radio" aria-checked="false"><label for="Q3_7" class="btn btn-default button-text" title="6">6</label></li>
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-------------------------------------------------------------------------------- ASD Service Request Type Code | Data from Q30 [CODED] 1. Benefits 2. Card 3. Claim 4. COBRA 5. Dependent Care 6. Digital Wallet 7. DO NOT USE 8. Eligibility 9. Escalation 10. General 11. HealthHub 12. HSA/HRA 13. Mobile App 14. OTC 15. Payment 16. Transit 17. Website ASD Service Request Subtype Code | Data from Q31 [CODED] 1. 72 2. 2011 Eligibility 3. Add dependent to coverage-request in writing 4. Autopay / Auto Reimbursement 5. Available Balance 6. Benefit claim denied 7. Claims 8. COBRA Help 9. Date EFT / Mail Issued 10. Dedicated / Designated Call Transfer 11. Denial Reason Explanation 12. Denied - Available Balance 13. Denied - Grace Period / Run Out Date 14. Denied - Ineligible Expense / Merchant 15. Denied - Other 16. Denied - Receipt Request / Overpayment 17. Denied Grace Period / Run Out Date 18. Denied More Documentation Needed 19. Dependent Card Request 20. Did not receive coupons - resend 21. Did not receive letter - resend 22. Digital Wallet 23. DO NOT USE 24. Elections 25. Eligible Expense Inquiry 26. Employer Website Questions 27. EOB Notification Inquiry 28. Examiner Error 29. Express - General / Instructional 30. Express - Processed 31. Fee Inquiry 32. Forms 33. FSA General / Instructional 34. General / Instructional 35. Grace Period / Run Out Date 36. Instructional 37. Login / Registration Problem 38. Lost / Stolen 39. Missing benefit from active coverage 40. Navigation / How to? 41. Need eligibility update 42. Need payment history 43. Never Received 44. Open Enrollment 45. Overpayment 46. Parking & Transit (not WC) 47. Participant Website Questions 48. Pending Remittance 49. Premium Inquiries 50. Question on letter or notice 51. Questions on enrollment process 52. Receipt Request Inquiry 53. Refund to Card 54. Registration/Login 55. Request Refund 56. RX denied at pharmacy 57. Supervisor Call Taken 58. Transferred to COBRA CSR 59. Transferred to Supervisor 60. Urgent update 61. Void & Reissue Request 62. Void & Reissue Status 63. Want to terminate coverage - request in writing 64. Was Documentation Received 65. Was Fax Received 66. Was Mail Received 67. Was my payment received 68. Website - Instructional 69. Website - Login / Locked 70. What are my benefits on record 71. What is my payment amount due 72. What is process to request change 73. What is the cost to change benefits 74. When will EFT be pulled 75. When will refund be sent 76. Why Documentation Denied 77. Why was I terminated from coverage 78. Wired Commute - General / Instructional 79. Wired Commute Issue Ticket Status 80. Wired Commute Order Not Received Product Type | Data from Q35 [CODED] 1. COBRA/Direct Billing 2. FSA 3. HSA Plan Sponsor Unique ID = Employee ID Please answer this question before continuing. Overall, how satisfied are you with your interaction with Inspira Financial on 5/16/2024? 1. Not At All Satisfied 2. 0 3. 1 4. 2 5. 3 6. 4 7. 5 8. 6 9. 7 10. 8 11. 9 12. 10 13. Extremely Satisfied Not At All SatisfiedExtremely Satisfied Please answer this question before continuing. Overall, how satisfied are you with our customer service agent, SHINAY? 1. Not At All Satisfied 2. 0 3. 1 4. 2 5. 3 6. 4 7. 5 8. 6 9. 7 10. 8 11. 9 12. 10 13. Extremely Satisfied Not At All SatisfiedExtremely Satisfied Please answer this question before continuing. Did we address the reason you contacted Inspira Financial on 5/16/2024 to your satisfaction? 1. Yes 2. No Please answer this question before continuing. Did the customer Service Representative address your issue to your satisfaction? 1. Yes 2. No Please answer this question before continuing. Based on your interaction, how likely are you to recommend Inspira Financial to a friend or colleague? 1. Not At All Likely 2. 0 3. 1 4. 2 5. 3 6. 4 7. 5 8. 6 9. 7 10. 8 11. 9 12. 10 13. Extremely Likely Not At All LikelyExtremely Likely 14% Powered by Verint