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Front Desk - Full TimeProvidence Marriott DowntownProvidence, RI
A property of: Meyer Jabara HotelsPosted 2 weeks ago

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Job DetailsProperty Profile



JOB DESCRIPTION

Meyer Jabara Hotels has distinguished itself as an employer of choice,
attracting innovative and talented industry professionals who deliver
exceptional results. Our Associates are encouraged to reach their fullest
potential by delivering a differentiated experience to our guests and an
exceptional bottom-line.

Providence Marriott is looking to add multiple enthusiastic and outgoing Front
Desk Associates to the team!

Here at the Providence Marriott, we offer the top pay in the Providence Market,
free meals, free parking and amazing hotel benefits including discounted rooms
and discounted food.

All shifts are available!

Previous Marriott or Hotel Front Desk Experience Preferred, but we are willing
to train!

Position Summary:

The main functions of the Front Desk Agent is directly responsible for the
prompt, efficient, and courteous check in and check out of guests. He or she is
to ensure efficient communication with team members, vendors and guests. The
Front Desk Agent must maintain a welcoming attitude and respond to all service
questions and requests. He or she is also responsible for safeguarding both the
hotel's guests and its assets by following all established in the hotel's
policies and procedures. The Front Desk Agent is responsible for collecting
monies for services rendered during a guest stay, and for meeting many other
guests' needs during their stay.

Experience & Education:

• 1 to 2 years of experience in a hotel or a related field preferred

• High School diploma or equivalent required

• College course work in related field helpful

• Previous customer service experience strongly preferred.

• Ability to work with various types of equipment such as computer, Credit Card
Authorization machine, projector, copier, scanner, other office equipment,
telephone, two-way radio.

• Ability to work with Microsoft Office products and various other software
programs.

Physical Requirements:

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10
pounds of force frequently or constantly to lift, carry, push, pull, or
otherwise move objects

• Ability to work under variable temperatures and noise levels

• Near Vision - The ability to see details at close range

• Ability to bend, stretch, twist or reach with your body and arms

• Must be able to stand and/or walk for lengthy periods of time

•

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service
oriented manner

• Maintain regular attendance, as required by scheduling which will vary
according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, as defined in the
hotel handbook, when working

• Comply at all times hotel's policies and procedures to encourage safe and
efficient hotel operations

• Positively interact with hotel guests

• Check guests in and out of the hotel

• Confirm payment method at check in and obtain full payment at check out

• Log all requests and confirm completion

• Direct guests to daily functions within the hotel

• Review PMS inventory and house count for availability and rates

• Book reservations for day of arrival or future stays

• Balance and prepare individual paperwork for closing shift

• Balance bank daily (which includes counting bank before beginning a shift and
after shift closes)

• Maintain and market special guest programs

• Handle incoming/outgoing calls

• Take and deliver messages

• Be familiar with guest privacy

• Provide information about hotel

• Know emergency procedures

• Know VIP procedures

• Run copies and charge guests as needed

• Send faxes and charge as needed

• Run daily arrival report and annotate guest reservation/inform team of special
requests

• Review changes in Policy and Procedure

• Distribute faxes, packages, and mail to guest services for delivery, or inform
guest of receipt

• Stock and clean work space for next shift

• Distribute billing reports to hotel outlets

• Prepare key check inventory

• Block bus tours and notify Housekeeping

• Keep immediate supervisors fully informed of all challenges or matters
requiring his/her attention

The difference between being a good business and an amazing business can be
found in the company's footprints made by giving back and serving others.
Community relationships matter to the team at Meyer Jabara.
Other details
 * Job Family New Jobs
 * Pay Type Hourly
 * Min Hiring Rate $16.00
 * Max Hiring Rate $18.00


Apply Now


 * Providence, RI, USA


JOB REQUIREMENTS

See Job Description.


JOB DETAILS

Entry level

Full-time


ABOUT THIS LOCATION

class:
Midscale
room Count:
251-500
location Type:
Urban


VALUES

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Learning


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