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Submitted URL: https://confluence.atlassian.com/display/JIRAKB/Image+attachments+are+not+displayed+in+emails
Effective URL: https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html
Submission: On November 30 via api from US — Scanned from DE
Effective URL: https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html
Submission: On November 30 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
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<label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label>
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<label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label>
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<label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label>
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</form>Text Content
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* Image attachments are not displayed in emails
IMAGE ATTACHMENTS ARE NOT DISPLAYED IN EMAILS
RELATED CONTENT
* Information about security tokens used for loading external images in email
messages sent out by Jira
* Images not showing in JIRA email notifications
* How to use an SVG image as an avatar for an Issue Type in Jira
* JIRA doesn't render Issue Type icon in Issue Navigator
* Troubleshoot customer notifications in Jira Service Management projects
* Broken icons after Cloud to Server migration
* Some Jira functionalities are not working due to the error "The requested URL
was rejected. Please consult with your administrator"
* Could not save attachment data from stream error when adding attachments to
issue in Jira server
* Attachments lost after editing Description Field or Multi Line Text Field
* Knowledge Base article viewed from the Customer portal have broken or missing
images
STILL NEED HELP?
The Atlassian Community is here for you.
Ask the community
Images attached to issues for which you’re getting notifications should be
displayed for 7 days (by default) from receiving a notification. If they’re not,
here are some things you can try to get this fixed.
ADDING JIRA TO GOOGLE’S ALLOWLIST
This applies only if you’re using Gmail. Gmail uses Google’s secure proxy server
to serve the images you’re getting, just so you’re protected from any
image-based security vulnerabilities. If your Jira URL is not allowlisted in
Google, the images won’t be displayed.
How to fix this:
* See Set up an image URL proxy allowlist. This is more of a task for an
administrator, so try contacting them if other solutions don’t work.
CONNECTING TO VPN
Image attachments use security tokens that let us check whether you should be
allowed to view the images at all. If you're not connected to your company's
VPN, we can't really check much, so we'll display an alternative text instead of
the image.
How to fix this:
* Make sure you’re connected to VPN.
* If you’re getting a substitute image that says you should log in to Jira,
also try doing that.
IMAGE TOKEN EXPIRED
If you’re looking at a notification received more than 7 days ago (this time
frame can be different in your Jira instance), the image’s security tokens might
have already expired, so we'll display a substitute image instead, instructing
you to log in to Jira. If your email client already cached the original
attachment, it will be displayed.
How to fix this:
* You’ll need to log in to Jira to view the image directly in the issue.
USING S/NOTIFY S/MIME EMAIL ENCRYPTION ADD-ON FOR JIRA
If you are using the plugin, images may not be shown in Microsoft Outlook mail
clients. For more information, refer to this Microsoft Tech Community page: Tipp
for S/MIME Error: “External Content is not allowed in Secure eMail”
Last modified on May 3, 2022
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RELATED CONTENT
* Information about security tokens used for loading external images in email
messages sent out by Jira
* Images not showing in JIRA email notifications
* How to use an SVG image as an avatar for an Issue Type in Jira
* JIRA doesn't render Issue Type icon in Issue Navigator
* Troubleshoot customer notifications in Jira Service Management projects
* Broken icons after Cloud to Server migration
* Some Jira functionalities are not working due to the error "The requested URL
was rejected. Please consult with your administrator"
* Could not save attachment data from stream error when adding attachments to
issue in Jira server
* Attachments lost after editing Description Field or Multi Line Text Field
* Knowledge Base article viewed from the Customer portal have broken or missing
images
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