www.ausdoc.com.au Open in urlscan Pro
172.67.20.109  Public Scan

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Name: loginform — POST https://www.ausdoc.com.au/wp-login.php?wpe-login=true

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Privacy Policy


PRIVACY POLICY


1. WE CARE ABOUT YOUR PRIVACY

At Australian Doctor Group, we are committed to protecting your personal
information. That’s why we’ve put together this policy. It explains in simple
terms what kind of personal information we collect, how we use it (including
times we may need to disclose that information), and controls that you have over
your personal information. This policy has been designed in compliance with the
Australian Privacy Principles (APPs) and related Australian privacy laws.

This policy applies to the Australian Doctor Group Pty Ltd ABN 94 615 959 914
(ADG) which provides access to the AusDoc offerings, available at
https://www.ausdoc.com.au/, https://www.ausdocjobs.com.au/, and via the native
AusDoc app (Platform).


2. DEFINITIONS

“ADG”, “we” or “us” in the Terms includes ADG, its directors, officers,
employees and agents.

“Account” means any user account/profile you establish to access the Platform or
any aspect of the Platform.

“customer”, “client”, “user”, “you” “audience” or any grammatical variation of
these words is a reference to any person who uses the Platform or Services.

“Services” means the provision of the Platform, along with any user
account/profile, offerings, features or additional services which we may make
available to you from time to time across any of our digital properties.

“Subscription fee” means any fee payable for a user with a registered user
account/profile.

“user account” or “profile” is your personalised account to access additional
Services, including, but not limited to, the ability to: gain access to and use
the Platform; upload information to the Platform in a manner which identifies
you as the originator of the information (e.g., photos, contact details,
education, expertise and professional interests, listing in our professional
directory); create and participate in groups on the Platform; view user
generated content including content and feeds on the Platform; and correspond
with other users and receive correspondence from them by means of our Services.

“user-generated content” means any information available on the Platform or
through our Services which was provided by a registered user account or profile
of the Platform.


3. COLLECTION OF PERSONAL INFORMATION AND INTERACTIONS WITH THE PLATFORM

Personal information is information or an opinion about an identified individual
or an individual who is reasonably identifiable, whether the information or
opinion is true or not, or recorded in some way.  

Due to legal requirements relating to some of the information that is shared or
required from you, and the need for trust and transparency at the core of our
Services, it isn’t practical in general for ADG to deal with individuals who do
not use their real name in relation to the Services that we provide. You do have
the option to use the Services anonymously, but your user experience will be
significantly reduced.  

We collect personal information from you when you give it to us to effectively
deliver our Services to you. We have explained the way we handle this
information in the “Use and disclosure of personal information” section below.

The type of personal information we collect depends upon your relationship with
us. If you access the Platform or engage with us in any way, you may need to
prove your identity, and in some cases, the law requires you to do so. If you
wish to receive communications from us about our products and Services, we will
require your contact information to provide this service.

We will inform you at or before the time of collection, about the types of
organisations that we may disclose your personal information to.

To register to access the Platform you must select from a list of “roles” that
may include, but are not limited to: Medical Professional; Allied Health;
Medical Student; Pharma employee; or Other, and provide the following accurate
information:

(i)         Your real name;

(ii)        Your email address;

(iii)       A password selected by you;

(iv)       A contact number;

(v)        If you are registering as a “Medical Professional”, your AHPRA number
or other medical professional registration identification (including proof of
your medical registration if required);

(vi)       If you are registering as an “Allied Health”, “Medical Student”,
“Pharma employee” or “Other”, evidence, to our reasonable satisfaction,
confirming that you fall within that category of user account/profile; 

(vii)      Bank account details to pay Subscription fees (where applicable); and

(viii)      Such other information as we may reasonably require of you from time
to time.

We may also collect personal information from information that you provide in
response to an event displayed in an events directory that may be hosted on the
Platform from time to time (where such directory may include a list of
third-party organised events and conferences).

Less often we might collect personal information about you in connection with a
commercial trading account or financing arrangement through, for example, our
contact and advertising enquiries form (e.g., for advertising sales). Such
information might include bank records, credit card statements and credit
reporting information, particularly if you’re intending to enter into the
arrangement in your own name. We will provide you with more detailed information
about exactly how this type of information will be used and who it may be
disclosed to prior to collection.

At times we may also collect personal information for quality and improvement
purposes, such as voice recordings made to our call centre and customer
satisfaction surveys generated through interactions with the Platform.

We use third-party tools (including, but not limited to, Pendo, Marketo,
OptiMonk, Google Analytics and Google Ad manager) to operate the Platform and to
provide our Services for an enhanced user experience.

We will take reasonable steps to de-identify data as required by the Australian
Privacy Principles.

Where the Platform transitions you to a third party for the purposes of formally
identifying you to provision their service, we facilitate and support the
acceptance of their consent terms and conditions to ensure full transparency and
upfront knowledge of how your data will be handled.


4. USE AND DISCLOSURE OF PERSONAL INFORMATION

We will only use and/or disclose your personal information for the purpose that
it was collected, or a related purpose that’s within your reasonable
expectations when providing our Services to you. For example, we may provide
your personal information while delivering our Services to you, to:

 * personnel within ADG and its related bodies corporate;
 * credit providers (disclosed and undisclosed);
 * information technology providers;
 * data processing and payment providers;
 * financial services and banking providers;
 * consultancy firms and independent contractors;
 * auditors, lawyers and other professional service firms;
 * marketing agencies and other marketing services providers;
 * print/mail/digital/imaging/document management service providers;
 * customer, product, business or strategic research and development
   organisations;
 * data partners and analytics consultants; and
 * other entities, as required or authorised by law.

Some of these third parties may be located overseas. We will take reasonable
steps to ensure that any internationally located third parties do not breach
Australian privacy law when using or disclosing your personal information.

Where it is within our control, we will impose requirements on these entities
for using or disclosing personal information that is at least as restrictive as
those required by Australian privacy law.

Where we have obtained your consent to do so, we may use or disclose your
personal information, including your contact details, to provide you with
information about products and services (including those of third parties) which
we consider may be of interest to you.  We may also provide your details to
other organisations (such as those listed above) for marketing purposes.  From
time to time we (or other organisations that we have disclosed your personal
information to) may telephone or send you direct marketing material. Your right
to opt out of direct marketing communications is set out below.

We will only provide your personal information to other third parties not listed
here where we specifically make such a request and you specifically consent.


5. MARKETING

Where you have consented, we may contact you by mail, SMS, telephone, email or
online to inform you about new products and services, promotions, offers,
newsletters, customer surveys competitions and the like. We may also engage
third parties to do this on our behalf. You can always “opt-out” of direct
marketing communications. If you do not want to be contacted for marketing
purposes, you do not have to wait to be contacted. Simply contact our Privacy
Officer (details below) to advise us and we will make every effort to meet your
request as soon as is practicable.


6. OUR USE OF COOKIES AND OTHER TECHNOLOGIES

Cookies are pieces of information that a website transfers to your computer’s
hard disk for record keeping purposes. Most web browsers are set to accept
cookies. We use cookies to make your use of the Platform and our Services as
convenient as possible. Cookies in and of themselves do not personally identify
users, although they do identify a user’s browser. Cookies are useful for us to
estimate our number of users and determine overall traffic patterns through the
Platform.

If you do not wish to receive any cookies or similar technologies, you may
adjust your browser settings. This may mean however, that you will not be able
to take full advantage of the Platform or our Services, including that we will
not be able to personalise your experience on the Platform each time you visit,
and you will need to log on each time you visit.


7. GOOGLE COOKIES

We use Google Analytics and Snowplow features (including Google Remarketing,
Google Display Network Impression Reporting, the DoubleClick Campaign Manager
and Google Analytics Demographics and Interest Reporting) on the Platform. We,
and some third parties (including Google), use both first-party and third-party
cookies to record standard internet traffic information to optimise ad selection
based on age, gender, interests and past visits to the Platform; evaluate your
interactions with ad services on the Platform; and serve targeted advertising on
sites across the Internet.

We, and some third parties (including Google), also use first-party and
third-party cookies to optimise advertising on the Platform.

Importantly, we do not combine the anonymous information collected through
Google Analytics with personal information.

To opt out of these features at any time, we advise that you change your Google
Ads Settings by clicking here. Alternatively, you can opt out of a third party
vendor’s use of cookies by visiting the Network Advertising Initiative opt-out
page.


8. SECURITY OF PERSONAL INFORMATION

Once we have collected your personal information, we’ll take reasonable steps to
ensure it is protected against misuse, loss, interference, unauthorised access,
modification and disclosure. We do this in a variety of ways, including
maintaining physical security of paper and electronic data stores (such as
locks, security systems) and appropriate computer and network security (such as
firewalls, user identification policies, encryption, password controls). Your
personal information is stored and held securely by third party data storage
providers used by ADG within Australia in compliance with Australian privacy
laws.

If ADG becomes aware of a data breach in relation to your personal information,
we will notify you and manage the breach in compliance with Australian privacy
laws.


9. DESTRUCTION AND DE-IDENTIFICATION OF PERSONAL INFORMATION

We will take reasonable steps to destroy any personal information in our
possession that is no longer needed, provided there is no law requiring us to
retain it. Wherever required by law, we will take reasonable steps to
de-identify any personal information that we retain in our possession.


10. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

We have processes in place to make sure that your personal information is
accurate and up to date.  We welcome your requests to access and/or correct
information that we hold about you. We also facilitate edit functionality for
profile information on the Platform which allows you to modify and change fields
to reflect your present situation.

You may access a copy of all data you have created on this Platform. To request
such a copy, visit the following page on the Platform [insert URL] and follow
the steps set out on that page.  You may also make a request to access
information that we hold about you, by simply contacting our Privacy Officer
(details below).

To make a request to correct information that we hold about you (if you are not
able to correct it via the existing edit functionality on the Platform), please
email customerservice@adg.com.au.


11. CONTACT US

For more information about our privacy practices, make a complaint or lodge a
request under this policy, please contact:

The Privacy Officer

Australian Doctor Group Pty Limited
Phone: +612 8484 0888
Email: privacy@adg.com.au
Mail: Australian Doctor Group Pty Limited,
PO Box Q116
Queen Victoria Building
Sydney NSW 1230

We will endeavour to respond to your request or complaint within 30 days. If you
are not satisfied with our response, you may take your complaint to the Office
of the Australian Information Commissioner.

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