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 1. Home
 2. Terms of Use


TERMS OF USE

Welcome to our Website www.globalvillage.ae (“Website”) and Mobile Application
(“Mobile App”). This Website and Mobile App is operated by Global Village –
Dubai LLC (“Global Village”) part of Dubai Holdings Entertainment LLC (also
referred to as “us”, “we”, “our” in these Terms and Conditions). Please read
these Terms and Conditions carefully they govern your access and use of the
Website and the use of our Mobile App which is also hosted by Global Village.
The Website and Mobile App are provided for your personal use subject to these
Terms and Conditions and any other rules posted on the Website, or the Mobile
App (including our Privacy Policy and Cookie Policy) – (together “Terms and
Conditions”). These Terms and Conditions apply to all users of this Website, and
the Mobile App including without limitation users who are browsers, vendors,
customers, merchants, and/or contributors of Content. By continuing to use or
view the Website or the Mobile App, and/or use any of the services on the
Website or the Mobile App, you agree to be bound by, comply with and consent to
the practices described in these Terms and Conditions.

We may change these Terms and Conditions from time to time without notice to you
by posting the updated Terms and Conditions on the Website and the Mobile App,
so please ensure that you check for updates on a regular basis. When you place
an Order for tickets and services through the Website or the Mobile App, you are
deemed to have consented to the latest version of the Website and Mobile App
Terms and Conditions posted on the Website or the Mobile App at the time of
placing the Order. If a change in law means that we have to change our Website
and/or our Mobile App Terms and Conditions after you have placed an Order for
tickets and services, but before it has been fulfilled, we are obliged to apply
that change in Terms and Conditions to your Order. In all other cases, the
version posted at the time your Order was placed will apply.

NOTE: IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO
NOT USE/VIEW THE WEBSITE OR CONTINUE USING THE MOBILE APP.

Global Village offers a variety of tickets and services for sale through the
Website and the Mobile App and through designated partner websites. Unless
otherwise stated, purchases made through the Website and the Mobile App are
subject to these Terms & Conditions, and any purchases made via a partner
website will be subject to these Terms and Conditions and those terms and
conditions of the partner in question. In all purchasing arrangements, the
person making the Order shall be deemed to have accepted these Terms and
Conditions on behalf of the persons named in the Order Form.


 1.  DEFINITIONS AND INTERPRETATION
     
     The words and expressions listed hereunder have the meaning assigned to
     them respectively for all purposes relating to these Terms and Conditions,
     the Order Form, and any attachments thereto:
     
     Content: is defined as any graphics, photographs, including all image
     rights, sounds, music, video, audio, text or other materials displayed on
     the Website or Mobile App.
     
     Force Majeure Event: means acts of God, acts of government, proclamations,
     regulations or appropriations, acts of terrorism, industrial disputes, acts
     of public enemies, blockades, embargoes, wars (whether declared or not),
     epidemics, pandemics, invasions, rebellions, revolutions, insurrections or
     riots, landslides, fires, extreme storms or floods, explosions or
     earthquakes.
     
     Global Village: means the site known as Global Village, off Exit 36, Sheikh
     Mohamed Bin Zayed Road, Dubai, United Arab Emirates.
     
     Intellectual Property Rights: means copyright, trademarks (registered and
     unregistered), designs, all rights in relation to inventions (including
     patent rights, semi-conductor or circuit layout rights), confidential
     information (including trade secrets and know how) and any other rights
     resulting from intellectual activity in the industrial, scientific,
     literary or artistic fields in existence now, or which may come into
     existence in the future, in relation to the Content.
     
     Order: means an order placed by a customer/visitor via the Website for
     tickets and/or services provided by Global Village.
     
     Order Form: means the electronic purchase summary appearing on the Website
     or Mobile App enabling a customer/visitor to purchase goods and services
     from the Website or Mobile App.
     
     UAE: means the United Arab Emirates.


 2.  ELIGIBILITY
     
     1. The purchase of any tickets and services through the Website or the
        Mobile App is strictly limited to parties who can lawfully enter into
        and form contracts over the internet in accordance with the laws of the
        United Arab Emirates.
     2. In order to make purchases on the Website or the Mobile App, you must
        provide your personal details, including your first and last name, a
        valid telephone number, valid e-mail address, together with your full
        credit card details (your credit card information will not be stored in
        our servers, but will be sent on to our payment gateway provider for
        processing), a valid billing address and any other requested information
        as indicated on the Order Form. You represent and warrant that the
        payment details you provide are valid, complete and correct and confirm
        that you are the person referred to in the billing information provided
        to us.
     3. For you to meet our eligibility requirements for use of the Website or
        the Mobile App, you should hold a valid debit/ credit card issued by a
        bank acceptable to Global Village, and you authorise us to process a
        charge or charges on your debit/credit card in the amount of the total
        purchase price for the tickets and/or services, including any taxes or
        delivery fee (if applicable), relating to your purchase. By using this
        Website or the Mobile App you agree that the tickets and/or services
        purchased are for personal or gift use only, and no tickets and/or
        services purchased shall be bought and re-sold, used for commercial
        purposes or for any other commercial benefit, unless you are a duly
        authorised re-seller of Global Village–Dubai LLC. Global Village
        reserves the right to restrict multiple quantities of any tickets and/or
        services purchased through us for the benefit of one customer.
     4. By completing the Order Form online to purchase Product(s), you will be
        re-directed to our payment gateway provider. Although we will have
        access to our payment gateway provider’s portal, where we will have
        access to your personal information (your first and last name, telephone
        number, email address etc.), we will not have access to, or ever be in
        possession of your full debit/credit card details.


 3.  SUBMISSION OF INFORMATION AND PRIVACY POLICY
     
     All information submitted to Global Village via the Website or the Mobile
     App (other than debit/credit card details) shall be deemed and remain the
     property of Global Village who shall be free to use, for any purpose, any
     ideas, concepts, know-how or techniques contained in information a visitor
     to the Website or Mobile App provides Global Village via the Website or the
     Mobile App. This is subject to any obligations of confidentiality or
     privacy regarding submitted information as agreed by Global Village, or
     specifically set forth on the Website in its Website Privacy Policy and
     Cookies Policy, or in the Privacy Policy and Cookies Policy appearing on
     the Mobile App, or as otherwise specifically agreed or required by law.
     Please refer to the Website Privacy Policy and Cookies Policy for more
     details which can be found at https://www.globalvillage.ae.


 4.  PLACING AN ORDER
     
     1. When you place an Order with us, by completing the Order Form online,
        you commit to buy the tickets or services described in that Order, at
        the price indicated including any delivery fees, taxes and duties (where
        applicable). All tickets are non-refundable (except as mentioned below),
        non-transferable or non- exchangeable, and lost, damaged or stolen
        tickets will not be replaced.
     2. The tickets and/or services appearing for sale on the Website or the
        Mobile App are subject to our acceptance and availability. Some ticket
        and/or services on offer may have limited quantities or availability,
        and we reserve our right to limit the quantities of any tickets and/or
        services that we offer.
     3. Upon completion of the Order Form and submission of the same via the
        Website, you are confirming your purchase, and you agree to accept and
        pay the full amount payable for the tickets and/or services as set out
        in the Order Form.
     4. We reserve the right to refuse or cancel an Order for any reason,
        including:-
        NaN. any inaccuracies, or errors relating to the sale of tickets and/or
             services including any pricing information appearing on the Website
             or the Mobile App;
        NaN. if we are unable to obtain authorisation for payment;
        NaN. you do not meet the eligibility criteria set-out within these Terms
             and Conditions; or
        NaN. or any other problem identified by us.
     5. We shall not be liable to you or to any third-party for any
        modification, price change, suspension or discontinuance of any tickets
        and/or services on the Website or the Mobile App.
     6. We will not be liable to you, or any third party, if we take the
        decision to withdraw any tickets and/or services from the Website or the
        Mobile App, and neither shall we be liable to you, or any third party,
        for removing, screening or editing any materials or Content on the
        Website or the Mobile App, or for refusing to process a transaction, or
        unwinding or suspending any transaction after processing has already
        commenced.
     7. Once you complete the Order Form and submit the same via our Website or
        Mobile App, you will receive an email acknowledging the details of your
        order with pdf attachments which will contain a QR code for scanning
        upon arrival at Global Village or any of its attractions.
     8. If any tickets or services are advertised on the Website or the Mobile
        App at an incorrect price, or if we discover an error in the pricing of
        a product in your Order Form, we will inform you as soon as possible via
        email or telephone and Global Village reserves the right to change or
        update the Website or the Mobile App without notice. Global Village
        shall be under no obligation to accept or fulfil an Order for
        tickets/services that were advertised at an incorrect price (whether on
        the Website or the Mobile App), and we reserve the right to cancel such
        Order that has been submitted by you. If the Order has already been
        processed, then we may, at our sole discretion, cancel the Order (or
        part thereof), and if we have received payment, we will issue you with a
        refund including original Order delivery fees, taxes and duties (if
        applicable).


 5.  PRICES AND TERMS OF PAYMENT
     
     1. The price of tickets and/or services purchased via the Website or the
        Mobile App are exclusive of VAT, and VAT will be charged at the rate
        prevailing in the UAE at the time of purchase. Details of the VAT
        charged to an Order will be appear on the Order Form
     2. We accept the following form of payment:-
        Debit/Credit cards: Visa-Mastercard-Apple Pay
     3. If the issuer of the debit/credit card used to purchase the tickets
        and/or services refuses to authorise payment, we will not be liable for
        any delay in your purchase of tickets and/or services. We will just
        cancel your Order. You confirm that when using a credit/debit card for
        payment of tickets and/or services via the Website or the Mobile App,
        that such credit/debit card is yours, or that you have been specifically
        authorised by the owner of the credit/debit card to use it.
     4. Prices on the Website and the Mobile App are displayed in United Arab
        Emirates Dirhams (AED), and exclude delivery costs. VAT and any other
        taxes, duties or additional costs will be displayed on the Order Form
        and in the shopping cart before your final check out.
     5. If you pay for tickets and/or services using a payment card denominated
        in a different currency to United Arab Emirates Dirhams (AED), the
        payment will be subject to the currency exchange rate applied by your
        card issuer at the time your payment is completed.
     6. Your credit card details will not be stored in our database, and for any
        purchase of tickets and/or services, you will be redirected to our
        payment gateway provider. We disclaim in full any liability in relation
        to your financial information and you hereby agree that we shall have no
        liability to you in respect of any financial information or data that
        you may transmit to our payment gateway provider.
     7. Global Village takes reasonable care, in so far as we are able, to keep
        the details of your Order secure, but unless we are held to be negligent
        in our obligations, we cannot be held liable for any loss you may suffer
        if a third party gains unauthorised access to any data you provide when
        accessing or ordering from our Website or Mobile App.


 6.  TYPES OF TICKETS AVAILABLE
     
     The types of tickets available for purchase are set out in Global Village’s
     Park Terms and Conditions which can also be found on the Website and Mobile
     App.


 7.  CANCELLATION, REFUND POLICY
     
     In the event that Global Village is closed for a full day, then you will
     have the opportunity to reschedule your visit. In the event that you are
     unable to reschedule your visit, we will review any refund request on a
     case-by-case basis. All refund requests will be handled by the Guest
     Services Team. To place your refund request, you can either:-
     
     1. Contact us via the Website/Mobile App contact forms;
     2. Write to us at info@globalvillage.ae; or
     3. Call us on +971 4 362 4114.
     
     If a refund is approved, our Finance Team will process a refund back on to
     the credit/debit card used for the purchase.


 8.  INTELLECTUAL PROPERTY
     
     All Intellectual Property Rights in the Content and materials displayed and
     included on the Website and the Mobile App, are either the sole property of
     Global Village and/ or its affiliates, or are licensed for use by Global
     Village and are protected to the fullest extent by applicable trademark,
     copyright and database laws, and all such rights are reserved. By using the
     Website or the Mobile App and its Content, Global Village does not grant
     you any copyright, design, trademark or other Intellectual Property Rights
     relating to the Content, including any software, HTML or other codes
     contained within the Website or the Mobile App. You are permitted to use
     the Content only as expressly authorised by Global Village. Any
     reproduction or redistribution of the Content is prohibited and may result
     in civil and criminal penalties. Without limiting the foregoing, linking,
     commercially exploiting, copying and use of the above listed materials on
     any other server, location or support for publication, reproduction or
     distribution is expressly prohibited, unless you have entered into a
     separate written agreement with us in relation thereto.


 9.  USE OF INFORMATION AND MATERIALS AND NO WARRANTY
     
     1. As mentioned above, the information and materials contained on the
        Website or the Mobile App, the Terms and, Conditions, and descriptions
        that appear, are subject to change. Not all products and services
        described herein shall be available at all times, or in all areas. Your
        eligibility for particular products and services is subject to the final
        determination and acceptance by us, and any agreement with us, shall be
        subject only to a written agreement evidencing such agreement.
     2. To the full extent permitted by law, we do not warrant the accuracy,
        validity, currency, adequacy or completeness of the Content, and
        expressly disclaim liability for any errors, mistakes or omissions that
        may appear on the Website or the Mobile App and/or any page therein. The
        Content is provided on an “as is” and “as available” basis and your
        access to, reliance on and use of the Website or the Mobile App is at
        your own risk. You agree that from time to time we may remove the
        Website or the Mobile App for indefinite periods of time or cancel the
        Website or the Mobile App at any time without notice to you. We do not
        warrant that the functional aspects of the Website or the Mobile App
        will be error free, or that this Website or the Mobile App or the
        servers that make them available are free of viruses or other harmful
        components. We always recommend that you have up to date virus checking
        software installed on your own personal computers, or electronic
        devices. No warranties of any kind, implied, express or statutory,
        including but not limited to, the warranties of non-infringement of
        third-party rights, title, reliability, merchant-ability, fitness for a
        particular purpose and freedom from computer virus, are given in
        conjunction with the Content.


 10. LINKS TO THIRD PARTY WEBSITES
     
     1. The Website or the Mobile App may contain hyperlinks to websites
        operated by third parties. We are not responsible for the Content of
        these websites, and inclusion of such hyperlinks on the Website or the
        Mobile App are solely for your convenience, and in no way constitutes
        endorsement of the Content of such third party websites and you
        acknowledge and agree that we provide access to such third-party
        websites on an “as is” and “as available” basis. The Content, accuracy,
        opinions expressed, and other links provided by these resources are not
        investigated, verified, monitored, or endorsed by us, and we shall have
        no liability whatsoever arising from or relating to your use of optional
        third-party tools.
     2. We are not liable for any harm or damages related to the purchase or use
        of goods, services, resources, Content, or any other transactions made
        in connection with any third-party websites. Please ensure that you
        review carefully the third party’s policies and practices and make sure
        you understand them before you engage in any transaction. Any
        complaints, claims, concerns, or questions regarding third party
        products should be directed to that third party.


 11. EXCLUSION OF LIABILITY
     
     In no event will we be liable for any damages, including without
     limitation, direct or indirect, special, incidental, or consequential
     damages, losses or expenses arising in connection with, or in any way
     related to the Website and/or the Mobile App or use thereof, or inability
     to use by any party, or reliance on the Content of the Website and/or the
     Mobile App, or in connection with any failure of performance, error,
     omission, interruption, defect, delay or failure in operation or
     transmission, computer virus or line or system failure, even if we, or our
     representatives are advised of the possibility of such damages, losses or
     expenses.


 12. INDEMNITY
     
     As a user of the Website and/or the Mobile App, you agree to indemnify us
     from and against all liabilities, costs, expenses (including legal fees)
     and damages that arise or may arise out of, or in relation to, (i) any
     claim resulting from the use of the Website and/or the Mobile App; or (ii)
     use of the Website and/or Mobile App whatsoever.


 13. LIMITATIONS ON USE
     
     As a user of this Website and/or Mobile App, you agree to not abuse the
     Website or the Mobile App in anyway. This shall include, but is not limited
     to, defamatory, threatening or abusive conduct that violates another
     person's rights at law; violation of any intellectual property, trademark
     and database laws; harming or interfering with the operation of another
     person's hardware and/or software by uploading, transmitting or downloading
     computer viruses or any corrupt files; transmitting or otherwise disclosing
     trade secrets or any other confidential material or information; or
     directing any bots, spiders, crawlers, avatars or any other automated
     process that may debilitate the Website, our software, network or
     infrastructure.


 14. RECORDINGS AND PHOTOGRAPHY
     
     All ticket holders acknowledge that Global Village and any third parties
     authorised by Global Village may make recordings or take photographs within
     the Global Village site and such recordings and photography may include the
     images and/or voices of the ticket holder(s). Each ticket holder hereby
     grants Global Village and any third parties authorized by them, permission
     to make, reproduce, broadcast, stream, use, sell, license or otherwise deal
     in a recording or photography of the ticket holder(s) in any media
     whatsoever, worldwide and for any purpose without identification,
     compensation or payment of any kind. Each ticket holder who is accompanied
     by a person under the age of 18 years old, will be deemed to have provided
     such permission on behalf of such under age person, either as a consenting
     parent and/or guardian.


 15. AMENDMENT
     
     These Terms and Conditions are subject to change and can be modified at any
     time without notice. Your continued use of the Website and/or Mobile App
     following the posting of changes to these Terms and Conditions further
     signifies that you accept such changes.


 16. LEGAL DISCLAIMER
     
     We reserve the right to disclose your personally identifiable information
     when we believe that disclosure is necessary to enforce or apply our Terms
     and Conditions, protect our rights at law and/or to comply with any
     judicial proceeding, court order, or legal process served on our Website
     and/or Mobile App to the extent permissible by any applicable law.


 17. GOVERNING LAW AND JURISDICTION
     
     By accessing the Website and/or Mobile App and using the facilities, or
     purchasing tickets and/or services offered through the Website or Mobile
     App, you agree that the laws of the Emirate of Dubai and the Federal laws
     of the UAE as applicable in Dubai shall govern such access and the
     provision of such facilities, tickets and services, and these Terms and
     Conditions. You further agree to submit to the exclusive jurisdiction of
     the courts of the Emirate of Dubai, in relation to any dispute arising
     from, or in relation to, these Terms and Conditions the Website and/or the
     Mobile App.


 18. WAIVER
     
     No term, condition, right obligation or breach of these Terms and
     Conditions shall be waived or be deemed to have been waived if Global
     Village does not exercise or enforce, or delays in its exercise or
     enforcement of any legal right or remedy.


 19. ILLEGALITY
     
     If any provision of these Website and Mobile App Terms and Conditions are
     held to be illegal or unenforceable, the remaining Website and/or Mobile
     App Terms and Conditions or any part thereof, will not be affected and will
     remain in full force and effect.


 20. LANGUAGE
     
     These Website and Mobile App Terms and Conditions are published in English
     and Arabic. If there is any inconsistency between the English text and the
     Arabic text, the English text will prevail.


 21. CONTACT INFORMATION
     
     Questions about these Terms and Conditions should be sent to us at
     info@globalvillage.ae.


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SEASON 28

18 Oct 2023 -  28 Apr 2024

Ramadan Timing: 6:00pm - 2:00am

Tuesdays are reserved exclusively for ladies and families, except on official
public holidays.

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