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Submission Tags: falconsandbox
Submission: On August 30 via api from US — Scanned from DE
Submission Tags: falconsandbox
Submission: On August 30 via api from US — Scanned from DE
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<option value="+381"> RS | Serbia (+381) </option>
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3. A Quick Guide to HR Operations For 2021
BLOGS
A QUICK GUIDE TO HR OPERATIONS FOR 2021
Ajay Ohri
Content Writer
23 Mar 2021
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INTRODUCTION
Human resource is one of the most essential and complex assets of an
organization. Human resource professionals deal with both the persons and
processes performed by them. The human resource department in an organization
has HR operations managers who are responsible for ensuring that the day-to-day
functions of the organization are being performed by the operational level
worker and employees as per the specifications of the higher management. Human
resource professionals make efforts to align the functioning of their department
with the overall objectives and goals of the organization.
In this article let us look at:
1. What are HR operations?
2. How Human Resource operation look in each department?
3. Main goals of HR operations
1. WHAT ARE HR OPERATIONS?
The HR operations include programs, processes, and policies covering the
organization’s life cycle. The recruitment of suitable employees, performance
management, answering the employees’ queries and grievances, administration
services, leaves management of employees all are included in the human resource
functions. The human resource department works as a medium of communication
between the employees and top-level management. The human resource operation
managers are also required to ensure that there is a healthy work environment in
the organization. If there are any conflicts, then are resolved as soon as
possible.
2. HOW HUMAN RESOURCE OPERATION LOOK IN EACH DEPARTMENT?
The scope of human resource professionals’ work is wide-spread as they are
involved in all level of activities of the organization. The practices and way
of handling employees at a different level and department varies from level to
level and department to department. Below is a description of how HR operations
look in each department:
* Sales department: The human resource operation in the sales department
involve hiring appropriate sales personal depending upon the long-term or
short-term needs of the organization, deciding their work profile, managing
performances and ensuring that the right people with the right skills are
recruited and maintained in the sales department. It also involves training
and learning initiatives for the existing as well as the new employees.
* Marketing department: The marketing department in an organization is
responsible for introducing the products and services of the organization in
the market, understanding the customers’ needs, create and maintain brand
value, monitor trends and competition in the market. Therefore human resource
operation in this department needs to maintain a database of talented
candidates with innovative skills to whom it can reach out, at times when
there is the launch of a new product or need to expand the marketing of an
existing product. In the marketing department, the human resource also needs
to consider whether the employees are to be appointed on a full-time basis or
as a freelancer.
* Customer Service department: The customer service department of an
organization directly interacts with the customer; therefore, it is necessary
that the customer support executives must provide accurate information to the
customers. The human resource operation in this department is responsible to
hire the right candidates with a convincing and soft-spoken attitude. Here
the human resource department also keeps track of the quality of services
delivered by the employees to the customer.
3. MAIN GOALS OF HR OPERATIONS
The human resource operation managers aim at improving the day to day
performance levels of the employees and aligning their work with the strategic
direction of the organization as a whole. The main goals of the human resource
operation are:
* Ensuring smooth functioning of day-to-day operations: The human resource
operation managers can identify any possible chances of conflicts that can
interrupt the smooth functioning of the day-to-day operations in the
organization. They continuously monitor the human resource activities of
different departments and take proactive actions to deal with any risk or
issue.
* Maintain and improve employee relations: The human resource operation
managers strive to keep both people and processes on track. They have to show
empathetic behavior towards the employees, support the employees in different
departments and keep them motivated to perform best.
* Perform HR best practices: The experience and knowledge gained from working
with the human resources employed at different departments and levels of the
organization on a day-to-day basis give an insight to the human resource
operation managers on how they can improve and perform best HR practices. The
goal is to guide human resources to grow at a personal level and also
contribute to the growth of the company.
CONCLUSION
The happiness and prosperity of the employees and workers have a direct impact
on the success and growth of the organization. The human resource professionals
shall ensure that the employees feel free, have a sense of job satisfaction and
job security. The human resources shall be adequately rewarded with the increase
in overall turnover and profitability of the organization. The activities and
operations performed in alignment and integration with the organizational
strategy can create maximum value for the organization and its human resource.
Are you interested in learning more about Analytics in Workforce Management?
Take a look at our People Analytics and Digital HR program, in collaboration
with IIM Indore. This is a 3-month long program with instructor-led sessions by
IIM-I faculty.
ALSO READ
* Top 11 HR Activities: A Basic Guide
* Ethnographic Research: An Overview In 4 Easy Points
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operations job description hr operations jobs hr operations manager hr
operations role what is hr department
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