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Submission: On November 04 via api from US — Scanned from US
Effective URL: https://helpx.adobe.com/download-install/kb/acrobat-users-sign-in-error.html
Submission: On November 04 via api from US — Scanned from US
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Acrobat users encountering sign-in prompts or are unable to sign in * * * * Adobe * * * Creativity & Design Creativity Creativity & Design * * * * What is Creative Cloud? Creative apps and services for everyone * * Photographers Lightroom, Photoshop, and more * Students and teachers Save over 60% on Creative Cloud * Individuals 20+ creative apps, Acrobat, and more * Business Solutions for teams and enterprises * Schools and universities Simple administration and licensing * View plans and pricing Simple administration and licesing * Featured products * Photoshop Image editing and design * Adobe Express All-in-one design, video, photo, and PDF app * Lightroom Photo editing and organization * Illustrator Vector graphics and illustration * Premiere Pro Video editing and production * Adobe Stock High-quality licensable assets * View all products * * Explore * Photo * Graphic design * Video * Illustration * Social media * 3D & AR * PDF * New releases * Adobe Firefly AI-powered content creation * * * * * Find the perfect app in about 60 seconds. * Get started * PDF & E-signatures * * * Products * Adobe Acrobat The complete PDF solution * Acrobat plans and pricing * Adobe Acrobat Sign The complete e-signature solution * E-signature plans and pricing * Acrobat Reader View, scan, and annotate PDFs * View all products * * Shop for * Business * Students & Teachers * Home & Personal * Government * * Online Tools * PDF to Word * Compress PDF * Merge PDF * Word to PDF * View all tools * Business Resources * Developer resources * E-signature tutorials * Events & Webinars * Articles & reports * * * Acrobat Pro * Create, edit, and sign documents with our all-in-one PDF and e-signature solution. 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As a result, Acrobat will now start pinging the new Adobe servers for completing the licensing workflows. This change is being rolled out to users in phases. For most users, we have ensured that this change is seamless without any prompts or interruptions. However, in some scenarios, users might be prompted to sign in, depending on their machine configuration. This is required to validate subscription status with the new Adobe licensing servers. If you’re an Acrobat user and are prompted to sign in, then simply signing in to the Acrobat application with correct credentials will work for you. If you’re unable to sign in and are facing issues, then you can try the troubleshooting steps below to resolve the issue. ISSUE Some Acrobat users, who have previously signed into their Adobe or enterprise accounts, are prompted to sign in again, when they launch Acrobat. Also, in some cases, users are able to sign in, but get the following error after they sign in successfully, and are unable to proceed with Acrobat: RESOLUTION 1. If you are prompted, sign in and continue using Acrobat. If you see the above error message after you sign in, use the following options to resolve this issue. 2. If you have an outdated version of Creative Cloud desktop app installed (prior to version 4.9), you must update to the latest version. For details, see this document. 3. If you are an enterprise customer, ask your IT Admin to whitelist the following URLs: * https://lcs-cops.adobe.io * https://lcs-robs.adobe.io * https://lcs-ulecs.adobe.io * https://ims-na1.adobelogin.com * https://resources.licenses.adobe.com For a complete list of network endpoints that need to be whitelisted by your IT Admin, see this document. 4. Enable TLS 1.2: 1. Open the Internet Properties dialog (In the Windows Run dialog, type inetcpl.cpl and press Enter). 2. Go to the Advanced tab. 3. Scroll to the bottom of the settings list. 4. Ensure the TLS 1.2 option is checked. 5. If you continue to have issues with using Acrobat, contact Adobe support. MORE LIKE THIS * Troubleshoot user and license information issues Legal Notices | Online Privacy Policy ASK THE COMMUNITY Post questions and get answers from experts. Ask now CONTACT US Real help from real people. Start now ^ Back to top Was this page helpful? 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