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DIGICERT PUBLIC PRIVACY NOTICE
PUBLIC PRIVACY NOTICE IN OTHER LANGUAGES
English - United States | Français – France | Français – Canada | Deutsch –
Deutschland | Español – España | Español – México |
Italiano – Italia | 日本語 – 日本 | 한국어 – 한국 | Português – Brasil | Русский —
Россия | 简体中文 – 中国 | 中文 – 台湾
EFFECTIVE DATE
February 13, 2020
Privacy Notice Archive
INTRODUCTION
DigiCert, Inc. and its subsidiaries (“DigiCert”, “DigiCert Group,” “we” or “us”)
are committed to protecting the privacy of its Website visitors (“you”) and
Customers (“you” or “Customer”) and employees or agents of Customers (“you” or
“Individuals”). As a result, DigiCert has promulgated this privacy notice to
inform its Website visitors, Customers and Individuals about how DigiCert will
collect, use, share or otherwise process any personal data or usage information.
This privacy notice applies to all sites owned and operated by DigiCert
(collectively, “Websites,” individually referred to as a “Website,” meaning each
and every Website owned and operated by DigiCert). This privacy notice also
applies to DigiCert’s provision of website and other certificate services and
all dealings with natural-person representatives of our Customers (the
“Validation Services” or “Certificates”).
DigiCert is a company established in the United States with principal offices at
2801 North Thanksgiving Way, Suite 500, Lehi, Utah 84043 and for the purpose of
the EU General Data Protection Regulation (“GDPR”) and any other applicable data
privacy laws, we are the data controller of personal information obtained
through our Website. We are also a data controller in relation to the
Individuals’ personal information that we receive from Customers, either
directly or through resellers.
If you have any concerns or questions regarding the personal data we process
through our Website or through providing services to our Customers, you may
contact DigiCert’s Data Privacy Officer at dpo@digicert.com. If you are an EU or
Switzerland resident, we have appointed a Data Protection Liaison for Europe at
DigiCert Ireland Ltd. as our Europe Representative who you can contact (in
addition to or instead of our Data Privacy Officer, located at our US
headquarters) should you have any issues in connection with personal information
processed through our Website. Contact details for the Data Privacy Officer and
Europe Data Protection Liaison are provided below.
Information that DigiCert Receives
* Through our Website: DigiCert collects information such as the name,
organization, and email address of Website visitors and Customers who
voluntarily submit that information via our Website, email, instant chat, by
creating an account or otherwise, in order to download software or to submit
sales or technical support questions.
* From Customers: Customers request DigiCert Certificates through their account
in DigiCert’s Website (the “Account”) or through other contact with DigiCert
or its resellers. When submitting a request, Customers typically provide to
DigiCert the following information about Individuals: name, email address,
telephone number, address and government-issued identification (which may
include additional information, depending on the identification used).
Specific information about personal data required for particular DigiCert
services and products may be found in DigiCert’s Certification Practices
Statement.
Where Customers share personal information of Individuals with DigiCert,
Customers represent that they have collected and processed such information
in accordance with data privacy laws, and that they have duly informed the
Individuals that their personal information was provided to DigiCert.
DigiCert will process such information following Customer instructions as
well as according to the industry standards that govern the issuance of
digital Certificates (“Industry Standards”). More information on the Industry
Standards may be found through consulting DigiCert’s Certification Practices
Statement.
* From Candidates for Employment: Interested persons submit personal
information relevant to a job inquiry or application for employment.
Candidates for employment can find specific information about how we use
personal information provided to us in this context in our Candidate Portal
Privacy Notice.
USE OF INFORMATION
We will use your information to:
* Provide products and services / live chat / sales & support: As it is in our
legitimate interest to market, sell and provide our products and services,
send order confirmations, respond to Customer service requests, provide chat
services with sales questions and technical support needs, and fulfill your
order, including using the information to verify the identity of the Customer
or to contact the Customer in order to discuss support, renewal, and the
purchase of products and services.
* Marketing: We will use your information as it is in our legitimate interests
to send out promotional emails (subject to seeking your consent where
required by applicable law). These emails include beacons that communicate
information about the email back to DigiCert, as further set out in Cookie
Settings Such tracking allows DigiCert to gauge the effectiveness of its
advertising and marketing campaigns. Recipients can opt-out of receiving
promotional communications from DigiCert by following the unsubscribe
instructions provided in each email or by emailing privacy@digicert.com.
DigiCert may use third parties, with which it has a confidentiality
agreement, to send promotional emails on our behalf. However, DigiCert does
not permit any third party to use Customer information provided by DigiCert
or obtained on DigiCert’s behalf for any other purpose. Anyone receiving an
unsolicited email related to DigiCert’s products and services should forward
the entire message and headers to privacy@digicert.com.
* Validation Services: DigiCert uses information provided by Customers to
perform Validation Services, in accordance with Industry Standards. DigiCert
uses this information as follows: (1) to perform our contracts with Customers
that are natural persons; (2) based on the legitimate interest of DigiCert to
provide services to Customers that are legal entities; and (3) based on the
legitimate interest of Customers to have DigiCert issue Certificates.
Please refer to DigiCert’s Master Services Agreement and Certification
Practices Statement for details on the terms, conditions, policies and
standards regarding the request and issuance of Certificates.
* Advisory e-mails: While a Customer account is active, DigiCert will send
advisory e-mails to Customers to provide support and security updates in
relation to our products and services, as this is necessary for the
performance of our contracts with Customers. Advisory emails are used to
respond to inquiries, provide support and validation services, provide
upgrade information and security updates, inform customers about expiring
Certificates, and inform the Customer about ordered products and services.
Because advisory emails contain essential information related to the use and
security of DigiCert’s products and services, Customers are not able to
unsubscribe from advisory service emails while their Customer account is
active. DigiCert may also use third-party service providers to assist in
sending these communications, subject to the same restrictions as mentioned
in the “Marketing” sub-heading, above.
* Technical usage information: As it is in our legitimate interests to ensure
the proper functioning of our Website by personalizing its use, monitoring
usage activity and trends, and keeping the Website safe and secure, when you
visit the Website, we collect the information sent to us by your computer,
mobile phone, or other access device. This information includes: your IP
address; device information including, but not limited to, identifier, name,
and type of operating system; mobile network information; and standard web
information, such as your browser type and the pages you access on our
Website.
* Customer analytics: It is in our legitimate interest to analyze information
provided by our Customers to track sales, demographics, product usage and
related analytics so that we can improve our product offerings and target
marketing and sales resources. We create reports and data analyses that are
reported internally and occasionally shared with third-party service
providers, who are under a duty of strict confidentiality and who are not
authorized to use information provided by us for any other purpose than to
provide services as directed by us.
COOKIES & TRACKING TECHNOLOGIES
DigiCert uses cookies, web beacons and log files to automatically gather,
analyze, and store technical information about Website visitors. See Cookie
Settings for more information.
SHARING WITH THIRD PARTIES
DigiCert will publicly disclose information embedded in an issued Certificate as
necessary to provide the services contracted by Customer, in accordance with
Industry Standards.(See our Certification Practices Statement for information
specific to the various services and products offered by DigiCert.)
When performing its services, DigiCert uses third party sources to confirm or
supplement the information that it obtains from a Customer, including
information about Individuals. DigiCert uses such information from third-party
sources exclusively for the purposes of its Validation Services, based on the
legitimate interests of DigiCert and of the Customer to provide services and
have a Certificate issued.
DigiCert never sells or provides personal information to third parties for uses
apart from assisting DigiCert in servicing our Customers and Website visitors.
We will share your personal information with third parties including these
categories of recipients:
* IT service providers that provide us with SaaS services including customer
relationship management and other database and application software;
* Marketing providers, advertisers and advertising networks that require the
data to send you advertisements about our products and select and serve
relevant advertisements to you and others;
* Analytics and search engine providers that assist us in the improvement and
optimization of the Website;
* Chat-based support software services that allow users to input information,
including an email address, to request support and clarify their problem; and
* Credit card and payment providers that help process payments for us (note
that we do not store any provided credit card information).
DigiCert will share your information with law enforcement agencies, public
authorities or other organizations if legally required to do so, including to
meet national security or law enforcement requirements, or if we have a good
faith belief that such use is reasonably necessary to:
* comply with a legal obligation, process or request;
* enforce our terms and conditions and other agreements, including
investigation of any potential violation thereof;
* detect, prevent or otherwise address security, fraud or technical issues; or
* protect the rights, property or safety of us, our users, a third party or the
public as required or permitted by law.
DigiCert will also disclose your information to third parties:
* in the event that we sell any business or assets, in which case we will
disclose your data to the prospective buyer of such business or assets; or
* if we or substantially all of our assets are acquired by a third party, in
which case information held by us about our users will be one of the
transferred assets.
REFERRALS
If you choose to use our referral service to tell a friend about our Website, we
will ask you for your friend’s name and email address. We will automatically
send your friend a one-time email inviting them to visit the site. DigiCert
collects this information for the sole purpose of sending this one-time email
and tracking success of the referral program.
If you believe that one of your contacts has provided DigiCert with your
personal information, you may contact us at privacy@digicert.com to request that
we remove this information from our database.
BLOGS
Our Website offers publicly accessible blogs or community forums. Any
information you provide in these areas can be read, collected, and used by
others who access them.
To request removal or your personal information from our blog or community
forums, please contact us at privacy@digicert.com. In some cases, we may not be
able to remove your personal information, in which case we will let you know if
we are unable to do so and why, as well as additional contact information when
applicable.
SOCIAL MEDIA WIDGETS
The Website includes social media features, such as a Facebook “Like” button and
widgets, as well as share buttons or interactive mini-programs. These features
collect the user’s IP address, the pages visited on the Website, and set cookies
to enable the features to function properly. Social media features are either
hosted by a third party or hosted directly on the Website. Interactions with
these features are governed by the privacy notice of the corresponding social
media company.
SECURITY
The security of your personal information is of the utmost importance to
DigiCert. DigiCert only transmits personal information, including sensitive
information (such as credit cards), using transport layer security (TLS,
formerly referred to as secure sockets layer or SSL). To learn more about TLS,
follow this link: https://www.digicert.com/what-is-an-ssl-certificate.
Unfortunately, no method of transmission over the Internet or electronic storage
is 100% secure. While DigiCert strives to use commercially acceptable standards
to protect personal information, DigiCert cannot guarantee absolute security. If
you have any questions about the security of your personal information, please
contact us at dpo@digicert.com.
We take all necessary security and legal precautions to ensure the safety and
integrity of the Individuals’ personal data that we receive from Customer,
including, as appropriate, (i) the pseudonymization of personal data; (ii)
ensuring the ongoing confidentiality, integrity, availability and resilience of
processing systems and services; (iii) restoring the availability and access to
personal data in a timely manner in the event of a physical or technical
incident; and (iv) regularly testing, assessing, and evaluating the
effectiveness of technical and organizational measures for ensuring the security
of the processing. More information about DigiCert’s security practices can be
found here and here.
WHERE WE STORE YOUR DATA
The DigiCert Group has its parent company based in the United States and our
Website is hosted in the United States. Therefore, if you are located outside
the United States, the information that you submit to us through our Website
will be transferred to the United States. Furthermore, DigiCert performs
Validation Services for the EMEA region in its office in South Africa and
provides hosting services for certain products in Australia and Japan.
Accordingly, depending on your location and the products you are using, Customer
data and your personal data will be accessible from and transferred to the
United States, South Africa, Australia, Ireland, India and Japan.
Where you have a question, dispute or complaint regarding DigiCert’s collection,
storage, or use of your personal information, you may ask a question or make a
complaint to DigiCert by sending it to privacy@digicert.com. If you are an EU or
Switzerland resident, where the dispute or complaint is not satisfactorily
resolved or you do not receive a timely response, you may escalate the matter to
your European data protection authority free of charge, and DigiCert commits to
cooperate with the relevant European data protection authority and will comply
with the advice given by this authority with regard to your information which
was transferred from the European Union or Switzerland in the context of this
Website or through DigiCert’s provision of services. You may also contact our
U.S.-based third-party dispute resolution provider (free of charge)
at https://feedback-form.truste.com/watchdog/request. For EU or Switzerland
residents, such complaint is without prejudice to your right to launch a claim
with the data protection supervisory authority in the country in which you live
or work.
INDIVIDUAL RIGHTS OVER PERSONAL INFORMATION
Generally, a Customer or Individual can review, delete inaccuracies, and update
personal information through their DigiCert account interface by accessing and
editing their Account Profile through the DigiCert service platform they are
using. Information and help in accessing and editing the Account Profile can be
obtained by contacting DigiCert Support at support@digicert.com or through the
phone numbers provided below.
In certain circumstances and where legally available or required in your
jurisdiction, Individuals also have the following rights:
* Access and portability: You have the right to know whether we process
personal data about you, and if we do, to access data we hold about you and
certain information about how we use it and who we share it with.
* Correction, erasure and restriction of processing: You have the right to
require us to correct any personal data held about you that is inaccurate and
have incomplete data completed or ask us to delete data (i) where you believe
it is no longer necessary for us to hold the personal data; (ii) where we are
processing your data on the basis of our legitimate interest and you object
to such processing; or (iii) if you believe the personal data we hold about
you is being unlawfully processed by us. You can ask us to restrict
processing data we hold about you other than for storage purposes if you
believe the personal data is not accurate (whilst we verify accuracy); where
we want to erase the personal data as the processing we are doing is unlawful
but you want us to continue to store; where we no longer need the personal
data for the purposes of the processing but you require us to retain the data
for the establishment, exercise or defense of legal claims or where you have
objected to us processing personal data and we are considering your
objection.
Customers and Individuals cannot edit a DigiCert Certificate directly. In
order to update information in a Certificate, including personal information,
Customers or Individuals must submit a change request through the Customer’s
Account, and DigiCert will implement the edits or issue a new certificate
where applicable. If you have questions about how to submit a change request
to your Certificate, please contact DigiCert Support
at support@digicert.com or through the phone numbers provided below.
* Objection: You have the right to object to our processing of data about you
and we will consider your request. Please contact privacy@digicert.com with
details of your objection, providing us with detail as to your reasoning so
that we can assess whether we have a compelling or overriding interest in
continuing to process such data or whether we need to process it in relation
to legal claims.
* Testimonials: With prior permission from the Customer, DigiCert displays
personal testimonials of satisfied Customers on our Website in addition to
other endorsements. Customers wishing to update or delete a testimonial
should contact DigiCert at privacy@digicert.com.
* Marketing: You have the right to ask us not to process your personal data for
marketing purposes. You can exercise your right to prevent such processing at
any time by contacting us at privacy@digicert.com.
* Complaints: In the event that you wish to make a complaint about how we
process your personal data, please contact us in the first instance
at privacy@digicert.com and we will endeavor to deal with your request. If
you are an EU or Switzerland resident, this is without prejudice to your
right to launch a claim with the data protection supervisory authority in the
European country in which you live or work where you think we have infringed
data protection laws.
You can exercise these rights by sending an email to privacy@digicert.com or by
mailing DigiCert at the address listed in this notice. Before we respond to your
request, we will ask you to verify your identity. Note that these rights may not
apply in their entirety in your jurisdiction and are subject to the applicable
law of the jurisdiction where you reside. Where exercise of a particular data
subject right is not required by law, your request will be handled on a
case-by-case basis.
HOW LONG WE STORE YOUR DATA
We will retain your information as follows:
* Account data and data provided for Validation Services (including to send
Advisory e-mails): As long as the account is active, while a Certificate
remains unexpired, and in accordance with industry standards, which requires
us to maintain the data for 7.5 to 10.5 years (depending on the type of
Certificate with which the data is associated) after account cancellation or
Certificate expiration. In addition, after account cancellation, we will keep
this for as long as necessary to defend against legal claims, resolve
disputes or enforce Customer agreements.
* Data provided and collected for marketing and web experience customization
purposes: until you notify us that you no longer want us to use your
information for marketing and/or web experience customization purposes, by
unsubscribing from any marketing email you receive, changing your cookie
preferences through consulting our Cookie Settings, or by
contacting privacy@digicert.com.
After we no longer have a legitimate basis for retaining your personal data, we
may store your information in an aggregated and anonymized format.
EU-U.S. PRIVACY SHIELD AND SWISS-U.S. PRIVACY SHIELD
DigiCert participates in and has certified its compliance with the EU-U.S.
Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are
committed to subjecting all personal data received from European Union (EU)
member countries and Switzerland, respectively, in reliance on each Privacy
Shield Framework, to the Framework’s applicable Principles. To learn more about
the Privacy Shield Frameworks, and to view our certification, visit the U.S.
Department of Commerce’s Privacy Shield List,
here: https://www.privacyshield.gov.
DigiCert is responsible for the processing of personal data it receives, under
each Privacy Shield Framework, and subsequently transfers to a third party
acting as an agent on its behalf. DigiCert complies with the Privacy Shield
Principles for all onward transfers of personal data from the EU and
Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy
Shield Frameworks, DigiCert is subject to the regulatory enforcement powers of
the U.S. Federal Trade Commission. In certain situations, we may be required to
disclose personal data in response to lawful requests by public authorities,
including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website
here, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you
may be entitled to invoke binding arbitration when other dispute resolution
procedures have been exhausted.
APPLICABILITY
Terms of use for software downloaded from DigiCert’s Websites may override the
terms of this privacy notice, with respect to use of the software.
Our Website includes links to third party websites whose privacy practices may
differ from those of DigiCert. If you submit personal information to any of
those websites, your information is governed by their privacy policies. We
encourage you to carefully read the privacy policies of those third-party
websites before you submit any information to those websites.
CHANGES TO THIS PRIVACY NOTICE
If we make material changes to our information practices, we will update this
privacy notice and notify interested parties (e.g., by posting a notice on our
home page or by emailing affected individuals). Visitors should check the
Website regularly to be aware of changes. We encourage you to periodically
review this page for the latest information on our privacy practices. Revisions
to the privacy notice are effective 30 calendar days after being posted, or as
required by applicable law.
CONTACT
Please contact DigiCert or DigiCert’s Europe Data Protection Liaison with any
questions or concerns about this privacy notice or our data collection
practices:
DigiCert Data Privacy Officer
By mail:
DigiCert, Inc.
Attention: Data Privacy Officer, Aaron Olsen
2801 North Thanksgiving Way
Suite 500
Lehi, Utah 84043
USA
By phone or fax:
Toll Free: 1-800-896-7973 (US & Canada)
Direct: 1-801-701-9600
Fax Toll Free: 1-866-842-0223 (US & Canada)
Fax Direct: 801-705-0481
By email:
dpo@digicert.com
Europe Data Protection Liaison
By mail:
DigiCert Ireland Ltd.
Attention: Europe Data Protection Liaison, Richard Hall
Unit 21, Beckett Way
Park West Business Park
Dublin 12
Ireland
By phone or fax:
Phone:+353 1803 5400
Fax: +353 1861 7990
By email:
richard.hall@digicert.com
For assistance with technical difficulties, including problems with accessing or
using your Customer account, please email support@digicert.com.
As noted above, if you have an unresolved privacy or data use concern that we
have not addressed satisfactorily, please contact our U.S.-based third-party
dispute resolution provider (free of charge)
at https://feedback-form.truste.com/watchdog/request. For EU or Switzerland
residents, this is without prejudice to your right to launch a claim with the
data protection supervisory authority in the country in which you live or work.
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Cookie Settings Privacy Request Form
COOKIE SETTINGS
When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and to
provide a more personalized web experience. However, you can choose not to allow
certain types of cookies, which may impact your experience of the site and the
services we are able to offer. Click on the different category headings to find
out more and change our default settings according to your preference. You
cannot opt-out of our First Party Strictly Necessary Cookies as they are
deployed in order to ensure the proper functioning of our website (such as
prompting the cookie banner and remembering your settings, to log into your
account, to redirect you when you log out, etc.). For more information about the
Strictly Necessary and Non-Necessary Cookies used please see below.
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MANAGE CONSENT PREFERENCES
STRICTLY NECESSARY COOKIES
Always Active
These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.
Cookies Details
SITE EXPERIENCE COOKIES
Site Experience Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
Cookies Details
FUNCTIONAL COOKIES
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
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MARKETING AND ADVERTISING COOKIES
Marketing and Advertising Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
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