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THE BOSS’S POINT OF VIEW


THE BOSS’S POINT OF VIEW


Print

When management practices vulnerability and makes an effort to connect with
employees, workplaces thrive. According to a study published in the Journal of
Experimental Psychology, people can easily sense inauthenticity, and a display
of emotion is seen as less authentic when the person’s power is high rather than
low. In turn, that perception influences the level of trust in that person. 

What’s needed to turn that perception around? Vulnerability.

When leaders show more of their personal side, people perceive them as
authentic, feel more of a connection toward them, and are more likely to believe
what they are saying, according to Liz Fosslien and Mollie West Duffy, authors
of No Hard Feelings: The Secret Power of Embracing Emotions at Work. 

But there is a flip side. Leaders who share too much can undermine themselves.
As an example, Fosslien and Duffy suggest that if a leader says, “I’m scared and
I have no idea what to do now,” the leader’s team will take on the same emotion
and lose faith in the leader’s ability.

Opt for Selective Vulnerability 
Finding the balance between sharing too much and sharing too little can be
tricky, so here are three tips to help you manage it:



Tip 1: The first step is to know thyself. When you experience an emotion, figure
out the root cause of it. It may not be what you think it seems initially.



Tip 2: Next, managing your emotions is key. An outburst from you can ruin
someone else’s day, cause an employee to become disengaged, and demoralize the
person. But don’t try to hide your emotions because your employees will be able
to pick up on them. Instead, just tell them you’re having a bad day but it’s not
because of them, says Kim Scott, the author of Radical Candor.



Tip 3: Lastly, learn how to read the room and acknowledge the feelings in it.
Fosslien and Duffy suggest trying to pair realism with optimism. For example,
acknowledge that a high-profile project may be stressful, but stress how proud
you are of the team’s work.


Outward Displays of Vulnerability
Confused about where to start? Here are some outward acts of vulnerability you
can do today to strike the right balance: 



Move a person’s work schedule so they can care for a loved one.



Request feedback on a project or after a presentation even when you don’t have
to.



Ask for help.



Take responsibility in front of your team if you’ve made an error.



Talk about a hobby or interest with your team.

One final word from Brad Smith, Intuit’s former CEO, “Don’t ever try to be
anything you’re not. People prefer leaders with flaws because it makes
leadership attainable to the rest of us.” Smith, who previously blogged about
leadership issues, was open about his past failures, including losing $40
million in a bad investment, to show his readers that everyone makes mistakes,
executives included.

Brad Smith stepped down as CEO of Intuit in January 2019. He was known as an
authentic leader who inspired employees to excel as human beings. He believes a
leader should leave people “Three Es” after every interaction:



Energized: This means leaving every interaction with a person or team’s heart
beating faster, seeing the possibilities, and believing in themselves.



Educated: This refers to teaching them something they didn’t know before the
interaction, and in turn, having learned something from them that the leader
didn’t know.



Empowered: This is building their capability and confidence to move forward
without the leader’s involvement.

> Pro Tip: Find experienced leaders that you believe are vulnerable, study how
> they do it, and follow their lead. Facebook’s Mark Zuckerberg studied his
> colleague and former Meta COO Sheryl Sandberg and Washington Post CEO Donald
> Graham.


SHOW WHAT YOU KNOW

True or False. Leaders should be an open book and let their employees see all
their emotions.
Please provide an answer
True
False
Submit Answers

Did you know?

Keep in mind that being vulnerable at work doesn’t mean becoming a drama-filled
reality TV show. You don’t want to share insecurities daily or become a tell-all
book of your life.


FEATURE TOPIC


VIDEO: VULNERABILITY ISN’T A DIRTY WORD

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VIDEO: A SNAPSHOT OF WORKPLACE VULNERABILITY

When Kristen Przano returned from maternity leave to her management position at
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THE BOSS’S POINT OF VIEW

When management practices vulnerability and make an effort to connect with
employees, workplaces thrive ...
read more
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