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Your journey to success


CUSTOMER SUPPORT


GET EXPERT PRODUCT AND SERVICE SUPPORT TO ACCELERATE ISSUE RESOLUTION AND KEEP
BUSINESS FLOWS RUNNING EFFICIENTLY




ON THIS PAGE :

On this page
 * My Support
 * Support contact information
 * Overview
 * Benefits
 * Service offerings
 * Resources


YOUR OPENTEXT SUPPORT BEGINS WITH MY SUPPORT

The My Support Portal offers everything you need to be successful. You can
access software downloads, license keys, documentation, articles and community
forums, or you can connect with a technical support specialist for one-on-one
assistance. For help with account activation and login, read our FAQ.

Log in to the My Support Portal


SUPPORT CONTACT INFORMATION

Reach out to your specific support team below:

 * AppRiver Customer Support
 * Brava!, Blazon, Redact-It Support
 * BrightCloud Customer Support
 * Business Network Support – Products & Services
 * Business Network Support – Regions & Languages

 * Carbonite Customer Support
 * Covisint Customer Support
 * EnCase & Tableau Support
 * Enterprise Support
 * Hightail Customer Support

 * Insight Support
 * Legal Hold Support
 * Liaison Customer Support
 * Micro Focus Customer Support
 * Webroot Customer Support
 * Zix Customer Support


OVERVIEW

OpenText™ Customer Support has been delivering positive business outcomes to
customers for more than 25 years. Product experts rapidly resolve urgent issues
and keep solutions running at peak efficiency to maximize investments.

Learn more


BENEFITS

Discover the advantages of OpenText Customer Support


 * STAY CURRENT
   
   Get the latest software updates and patches to ensure solutions never fall
   behind.


 * MAXIMIZE INVESTMENTS
   
   Get the most out of OpenText solutions with always-on access to self-service
   resources and tools.


 * GET HELP 24/7
   
   Rely on rapid support responses to critical and serious service issues,
   regardless of deployment model.


 * MANAGE PROACTIVELY
   
   Access additional support offerings to proactively manage solutions as
   organizational requirements shift.


 * PLAN FOR THE FUTURE
   
   Easily budget and plan for updates with a 5-year support lifecycle.


SERVICE OFFERINGS


 * PRIME PROTECT
   
   Explore the foundational support program for OpenText solutions which
   empowers customers to manage increasingly complex business processes.
   
   Learn more


 * EXTENDED SUPPORT
   
   Get expert-level technical support and an escalation path to R&D for critical
   issues affecting product releases in sustaining maintenance.
   
   Learn more


 * TECHCONNECT
   
   Connect OpenText technical experts with in-house service management and IT
   teams to optimize systems and processes.
   
   Learn more


 * TECHCONNECT - FAX SOLUTIONS EDITION
   
   Augment the expertise of in-house service and IT teams with OpenText experts
   in optimizing digital fax solutions.
   
   Learn more


CUSTOMER SUPPORT RESOURCES

 * Featured
 * 

OPEN A TICKET THROUGH MY SUPPORT

Learn more


SOLVE ISSUES WITH SOCIAL COLLABORATION AND PEER-TO-PEER SUPPORT

Learn more


PAY YOUR OPENTEXT SUPPORT INVOICE ONLINE

Learn more


HOW CAN WE HELP?

 * About OpenText
 * OpenText Blogs
 * Contact us


OPENTEXT FOOTER


SOLUTIONSSOLUTIONS

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 * Smarter with OpenText


PRODUCTSPRODUCTS

 * AI Cloud
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 * Portfolio
 * A-Z Product Listing


SUPPORT & SERVICESSUPPORT & SERVICES

 * Consulting Services
 * Learning Services
 * Managed Services
 * Customer Support
 * Latest Cloud Releases


PARTNERSPARTNERS

 * Find a Partner Solution
 * Find an OpenText Partner
 * Become a Partner
 * Grow as a Partner


RESOURCESRESOURCES

 * Blogs
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NEWS & EVENTSNEWS & EVENTS

 * Press Releases
 * Events & Webinars


ABOUT USABOUT US

 * About OpenText
 * Leadership
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