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ORLANDO, FLA., OCTOBER 16, 2023
GARTNER IDENTIFIES THE TOP 10 STRATEGIC TECHNOLOGY TRENDS FOR 2024
ANALYSTS EXPLORE INDUSTRY TRENDS AT GARTNER IT SYMPOSIUM/XPO 2023, OCTOBER 16-19
Gartner, Inc. today announced its list of 10 top strategic technology trends
that organizations need to explore in 2024. Analysts presented their findings
during Gartner IT Symposium/Xpo, which is taking place here through Thursday.
“Technology disruptions and socioeconomic uncertainties require willingness to
act boldly and strategically enhance resilience over ad hoc responses,” said
Bart Willemsen, VP Analyst at Gartner. “IT leaders are in a unique position to
strategically lay down a roadmap where technology investments help their
business's sustenance of success amidst these uncertainties and pressures.”
“They and other executives must evaluate the impacts and benefits of strategic
technology trends, but this is no small task given the increasing rate of
technological innovation,” said Chris Howard, Distinguished VP Analyst and Chief
of Research at Gartner. “For example, generative and other types of AI offer new
opportunities and drive several trends. But deriving business value from the
durable use of AI requires a disciplined approach to widespread adoption along
with attention to the risks.”
Gartner analyst Chris Howard on stage at Gartner IT Symposium/Xpo presenting
Gartner's 2024 top 10 strategic technology trends.
The top strategic technology trends for 2024 are:
Democratized Generative AI
Generative AI (GenAI) is becoming democratized by the confluence of massively
pretrained models, cloud computing and open source, making these models
accessible to workers worldwide. By 2026, Gartner predicts that over 80% of
enterprises will have used GenAI APIs and models and/or deployed GenAI-enabled
applications in production environments, up from less than 5% early 2023.
GenAI applications can make vast sources of information — internal and external
— accessible and available to business users. This means the rapid adoption of
GenAI will significantly democratize knowledge and skills in the enterprise.
Large language models enable enterprises to connect their workers with knowledge
in a conversational style with rich semantic understanding.
AI Trust, Risk and Security Management
The democratization of access to AI has made the need for AI Trust, Risk and
Security Management (TRiSM) even more urgent and clear. Without guardrails, AI
models can rapidly generate compounding negative effects that spin out of
control, overshadowing any positive performance and societal gains that AI
enables. AI TRiSM provides tooling for ModelOps, proactive data protection,
AI-specific security, model monitoring (including monitoring for data drift,
model drift, and/or unintended outcomes) and risk controls for inputs and
outputs to third-party models and applications.
Gartner predicts that by 2026, enterprises that apply AI TRiSM controls will
increase the accuracy of their decision making by eliminating up to 80% of
faulty and illegitimate information.
AI-Augmented Development
AI-augmented development is the use of AI technologies, such as GenAI and
machine learning, to aid software engineers in designing, coding and testing
applications. AI-assisted software engineering improves developer productivity
and enables development teams to address the increasing demand for software to
run the business. These AI-infused development tools allow software engineers to
spend less time writing code, so they can spend more time on more strategic
activities such as the design and composition of compelling business
applications.
Intelligent Applications
Intelligent applications include intelligence — which Gartner defines as learned
adaptation to respond appropriately and autonomously — as a capability. This
intelligence can be utilized in many use cases to better augment or automate
work. As a foundational capability, intelligence in applications comprises
various AI-based services, such as machine learning, vector stores and connected
data. Consequently, intelligent applications deliver experiences that
dynamically adapt to the user.
A clear need and demand for intelligent applications exists. Twenty-six percent
of CEOs in the 2023 Gartner CEO and Senior Business Executive Survey cited the
talent shortage as the most damaging risk for their organization. Attracting and
retaining talent is CEOs’ top workforce priority, while AI was named the
technology that will most significantly impact their industries over the next
three years.
Augmented-Connected Workforce
The augmented-connected workforce (ACWF) is a strategy for optimizing the value
derived from human workers. The need to accelerate and scale talent is driving
the ACWF trend. The ACWF uses intelligent applications and workforce analytics
to provide everyday context and guidance to support the workforce’s experience,
well-being, and ability to develop its own skills. At the same time, the ACWF
drives business results and positive impact for key stakeholders.
Through 2027, 25% of CIOs will use augmented-connected workforce initiatives to
reduce time to competency by 50% for key roles.
Continuous Threat Exposure Management
Continuous threat exposure management (CTEM) is a pragmatic and systemic
approach that allows organizations to evaluate the accessibility, exposure and
exploitability of an enterprise’s digital and physical assets continually and
consistently. Aligning CTEM assessment and remediation scopes with threat
vectors or business projects, rather than an infrastructure component, surfaces
not only the vulnerabilities, but also unpatchable threats.
By 2026, Gartner predicts that organizations prioritizing their security
investments based on a CTEM program will realize a two-thirds reduction in
breaches.
Machine Customers
Machine customers (also called 'custobots') are nonhuman economic actors that
can autonomously negotiate and purchase goods and services in exchange for
payment. By 2028, 15 billion connected products will exist with the potential to
behave as customers, with billions more to follow in the coming years. This
growth trend will be the source of trillions of dollars in revenues by 2030 and
eventually become more significant than the arrival of digital commerce.
Strategic considerations should include opportunities to either facilitate these
algorithms and devices, or even create new custobots.
Sustainable Technology
Sustainable technology is a framework of digital solutions used to enable
environmental, social and governance (ESG) outcomes that support long-term
ecological balance and human rights. The use of technologies such as AI,
cryptocurrency, the Internet of Things and cloud computing is driving concern
about the related energy consumption and environmental impacts. This makes it
more critical to ensure that the use of IT becomes more efficient, circular and
sustainable. In fact, Gartner predicts that by 2027, 25% of CIOs will see their
personal compensation linked to their sustainable technology impact.
Platform Engineering
Platform engineering is the discipline of building and operating self-service
internal development platforms. Each platform is a layer, created and maintained
by a dedicated product team, designed to support the needs of its users by
interfacing with tools and processes. The goal of platform engineering is to
optimize productivity, the user experience and accelerate delivery of business
value.
Industry Cloud Platforms
By 2027, Gartner predicts more than 70% of enterprises will use industry cloud
platforms (ICPs) to accelerate their business initiatives, up from less than 15%
in 2023. ICPs address industry-relevant business outcomes by combining
underlying SaaS, PaaS and IaaS services into a whole product offering with
composable capabilities. These typically include an industry data fabric, a
library of packaged business capabilities, composition tools and other platform
innovations. ICPs are tailored cloud proposals specific to an industry and can
further be tailored to an organization’s needs.
This year's top strategic technology trends highlight those trends that will
drive significant disruption and opportunity for CIOs and other IT leaders
within the next 36 months. Gartner clients can read more in the Gartner Special
Report “Top Strategic Technology Trends for 2024.”
About Gartner IT Symposium/Xpo
Gartner IT Symposium/Xpo is the world's most important gathering for CIOs and
other IT executives. IT executives rely on these conferences to learn how to
unleash the possibility of the technology, insights and trends shaping the
future of IT and business. Follow news, photos and video coming from Gartner IT
Symposium/Xpo on the Gartner Newsroom, on X using #GartnerSYM, Instagram and
LinkedIn.
Upcoming dates and locations for Gartner IT Symposium/Xpo include:
November 6-9 | Barcelona, Spain
November 13-15 | Tokyo, Japan
November 28-30 | Kochi, India
About Gartner for Information Technology Executives
Gartner for Information Technology Executives provides actionable, objective
insight to CIOs and IT leaders to help them drive their organizations through
digital transformation and lead business growth. Additional information is
available at www.gartner.com/en/information-technology.
Follow news and updates from Gartner for IT Executives on X and LinkedIn using
#GartnerIT. Visit the IT Newsroom for more information and insights.
MEDIA CONTACTS
Meghan DeLisi
Gartner
Meghan.Rimol@gartner.com
Catherine Howley
Gartner
Catherine.Howley@gartner.com
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