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1 forms found in the DOM

POST /start

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DHL ORDERED A WEEK’S WORTH OF DATA COLLECTION IN AN INSTANT. DOMO DELIVERED.

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DHL Global Forwarding’s Temperature Management Solutions group provides
temperature-controlled logistics for the pharmaceutical and biotech industries.
Temperature is critical in shipping because certain pharmaceutical and
biological goods can lose their efficacy if they do not stay within the required
temperature range. This can have devastating consequences for someone who is
relying on that medicine.

www.dhl.com
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INDUSTRY

Manufacturing

Other

DEPARTMENTS USING DOMO

Operations

INTEGRATIONS AND APPS USED



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THE CHALLENGE. REPORTING DELAYS | UNACTIONABLE DATA

"We collect ambient temperature data throughout the package logistics process,
and we store that data in a database. Before Domo, it would take a week to get
the data, clean it up, put it into an Excel file, create a pivot table and
supply that information to our team. We saw a clear need for a business
analytics tool that could take the data and translate it into actionable
information."

— Carlos Palacios | Pricing and Analytics Manager


THE RESULTS.

ABILITY TO MANIPULATE DATA.

"With Domo, we are able to combine data however we want to. We pull all of our
data into Domo, and we can manipulate it as we need to. It’s almost
inconceivable how much more we can do with Domo than what we could do before."

— Dina Bunn | Global Head of Central Operations & IT



ACTIONABLE INFORMATION.

"With Domo, we’re able to visualize and derive actions on data that we didn’t
have a grasp on before."

— Dina Bunn | Global Head of Central Operations & IT



VISUALIZATION

"My favorite thing about Domo is the visualization. It is really intuitive. It
provides a snapshot of what I need to know, not only from a high-level but from
a detailed level as well."

— Carlos Palacios | Pricing and Analytics Manager



TROUBLESHOOTING ISSUES.

"With Domo we’re able to pinpoint issues that we previously couldn’t see. For
example, a certain product, on a certain lane, at a certain station is
experiencing an issue repeatedly. In Domo, we can create a heat map and identify
the specific issue. That kind of clarity wasn’t readily available to us at a
glance before."

— Dina Bunn | Global Head of Central Operations & IT



BETTER CUSTOMER ENGAGEMENT.

"Domo allows us to give our customers reports and insight into their shipments
that they didn’t have up until now. Our employees are able to see more clearly
the story behind the data and they can articulate that to customers."

— Dina Bunn | Global Head of Central Operations & IT




THE BOTTOM LINE.

"It’s totally eye-opening to me how much more we can do with the data in Domo.
The different kinds of graphs that Domo just makes available to us blows my
mind."
Dina Bunn | Global Head of Central Operations & IT



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