www.balsamhill.com
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Effective URL: https://www.balsamhill.com/contact-us?utm_source=Klaviyo&utm_medium=email&utm_campaign=231224%20home%20for%20christmas&utm_...
Submission: On December 24 via api from IE — Scanned from DE
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CONTACT US
Balsam Hill™ is dedicated to providing outstanding customer service.
CUSTOMER SERVICE
HOW DO I CONTACT BALSAM HILL?
Call us toll-free at 888-55-BALSAM (888-552-2572). Our customer support
specialists are available 7 days a week Monday – Saturday 5am–10pm PT, Sunday
5am – 5pm PT
Live chat is available Monday through Sunday, 5am-10pm PT. From a desktop or
tablet, select the chat icon .
Balsam Hill™ is dedicated to providing exceptional customer service. If there is
anything we can assist you with, please do not hesitate to reach out to us via
the following means.
Send us a message using the provided web form. Please fill this information out
as completely as possible so that we can direct your message to the appropriate
department.
HOW CAN WE HELP YOU?
Please fill out the details below so we can better assist you.
*Required field
First Name*
Last Name*
Email Address*
Phone
*Reason for contacting us:
(Select one)
Returns & Exchanges
Warranty / Product Support
Order Inquiries & Status
General Information / Other
Send
ORDERS BY PHONE
If you would like to place an order by phone or need personal assistance in
deciding which Balsam Hill tree, wreath, or garland is right for you, please
call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you.
BUSINESS SALES
If you are interested in making a purchase for your business, visit our business
sales page. Our business sales representatives can provide site-specific product
recommendations for your location. Discounts may be available for quantity
purchases.
CATALOG DELIVERY
To receive our catalogs, share your mailing address. Request a catalog
If you wish to stop receiving our catalogs, please unsubscribe here.
BALSAM HILL RETAIL LOCATIONS
We have an outlet store in Burlingame, California, and seasonal popup stores in
select Nordstrom department stores around the United States. Balsam Hill +
Nordstrom retail locations
RETURNS
If your product is eligible for return, please contact customer service and we
will email you prepaid return shipping labels and a Return Merchandise
Authorization (RMA) number. All returns must be sent to our designated Balsam
Hill Return Center or our independent returns center in Canada. Returns sent to
any other addresses may be refused or will incur an additional handling charge
of $75 per box.
Balsam Hill Return Center
221 S Franklin Rd., Suite 500
Indianapolis, IN 46219
Astral Logistics Inc.
5605 Timberlea Blvd.
Mississauga, ON, Canada
L4W 2S4
Depending on bank processing times, you should see the return credit in your
account within 3 business days of the credit being issued, but that could be up
to 30 days after we receive your return.
CAREERS AT BALSAM BRANDS
For information on opportunities to join the Balsam Brands team, please see
our Jobs Page, our LinkedIn Page, or email us.
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for you, to provide our services, analyze usage, and to deliver personalized
advertising. To do this, we share information about your use of our site with
our third-party service providers. See our Privacy Policy for more information.
CUSTOMER SUPPORT
CUSTOMER SUPPORT
* FAQ
* Contact Us
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* Shipping & Orders
* Returns & Exchange
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* Request a Catalog
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* Submit a Review
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* Promotion Details
* Avoiding Fraud
RESOURCES & IDEAS
RESOURCES & IDEAS
* Resource Center
* Tree Buyer's Guide
* Branch Sample Kit
* Tree Setup & Storage
* Tree Decorating Ideas
* Designs Seen on TV
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COMPANY INFORMATION
COMPANY INFORMATION
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* Store Locations
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* Careers
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FOR EXPERT ADVICE
Call 1.888.55.BALSAM or Contact Us
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* Shipping outside the contiguous US will incur additional shipping fees.
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