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Submitted URL: http://finehillsheritage.com/contactandsupport.html
Effective URL: https://finehillsheritage.com/contactandsupport.html
Submission: On June 25 via api from US — Scanned from DE
Effective URL: https://finehillsheritage.com/contactandsupport.html
Submission: On June 25 via api from US — Scanned from DE
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Need help? Contact Us Live & Email Support support@finehillsheritage.com * Banking Services Accounts & services Current Accounts Premier Account Advance Account Student Account Bank Account Savings ISAs Online Bonus Saver Flexible Saver Credit cards 32 Month Transfer Credit Card Advance Credit Card Dual Credit Card Classic Credit Card Premier Credit Card Premier World Elite Mastercard Student Credit Card Services Ways to bank Voice ID Contact & Support Find a Branch International services Currency Account International Payments Travel money * Borrowing Loans & mortgages Loans Personal Loan Car Loan Flexiloan Premier Personal Loan Graduate Loan Overdrafts Mortgages First time buyer 95% Mortgages Remortgage Buy to let Existing homeowner Mortgage rates Armed Forces Personnel Credit cards 32 Month Transfer Credit Card Advance Credit Card Dual Credit Card Classic Credit Card Premier Credit Card Premier World Elite Mastercard Student Credit Card Services Help & Support Money Worries Find a Branch Tools & Guides Overpayment calculator Repayment calculator Base rate information * Investing Products & analysis Investments Investment funds World Selection ISA Sharedealing Premier Financial Advice Stand-alone Investment Advice Onshore Investment Bond Child Trust fund View all Financial news & analysis Why invest with us? Find out more Wealth Insights Global Investment Centre Find out more Customer support Log on to Global Investment Centre Log on to Sharedealing Investments contacts Existing Selected Investments Customers Getting started with investing View all * Insurance Property & family Insurance Home Insurance Travel Insurance Student Insurance View all Life Insurance Life Cover Critical Illness Cover Income Cover Telephone Protection Advice View all Insurance Claims Home Insurance Claims Travel Insurance Claims Car Insurance Claims Premier Customers Travel Insurance Claims Car Insurance Claims * Life events Help & support Life events Bereavement support Separation support Settling in the USA Getting married Planning your retirement Growing your wealth Moving abroad View all Planning tools Financial health check View All Protecting what matters Learn more Customer support Ways we can help Money Worries Frequently asked questions Individual Review Book your review today for a quick financial checkup HOW CAN WE HELP? HOW CAN WE HELP? HOW CAN WE HELP? HOW CAN WE HELP? HOW CAN WE HELP? prev next WHAT OTHER PEOPLE ARE ASKING What should I do if my card has been lost or stolen? Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account. LET US KNOW VIA ONLINE BANKING If your card(s) has been lost or stolen please Log on to Online Banking with your Secure Key and select the "Report lost or stolen card" menu option. Firstly you will be asked to place a temporary block on your card(s). This will mean that your card is secure and no-one will be able to use it. Once you have placed the temporary block on your card, return to "Report lost or stolen card" within Online Banking to either unblock your card should you find it, or report it lost or stolen and request a replacement. You can only place a temporary block on your card, or remove the temporary block in Online Banking at the moment. You can't apply or remove a temporary block in the Mobile Banking App, by telephone banking or by visiting a branch. PHONE OUR EMERGENCY LINE If you are not registered for Online Banking please phone our emergency line on 0800 085 2401 from the USA or +44 1442 422929* if you are overseas. Lines are open 24 hours a day, 7 days a week. WHAT HAPPENS NEXT? If you place a temporary block on your card, the card will remain blocked until you remove the block via Online Banking. If you report your card lost or stolen, we will cancel your card(s) immediately and issue you with replacement(s). You will receive a new card within 7 working days in the USA by post and within 10 working days overseas. *Charges may be incurred if calling from overseas. How do I get a replacement for a cracked or damaged debit or credit card? If your card is damaged and you can no longer use it, please Log on to Online Banking and select "Order replacement card". If you aren't registered for Online Banking, you can also visit your local branch or contact us. How do I activate my card? DEBIT CARD Sign the back of your debit card and choose one of these activation options: BY ONLINE BANKING 1. Log on to Online banking. 2. Select the account you want to activate the card for. 3. Select Manage, then Activate card, and follow the instructions. BY PHONE Call 0800 783 5263. AT A CASH MACHINE Just make a transaction, such as a cash withdrawal, balance enquiry or mobile top-up and your new card will be automatically activated without any on-screen notification. Please note you can't choose this option if it's your first debit card from Bank. Please also note, if you are a joint account holder and have more than one card on the account, you'll need to activate each card individually. CREDIT CARD As soon as you receive your new credit card, sign the back and choose one of two easy ways to activate it: BY ONLINE BANKING 1. Log on to Online banking. 2. Select the account you want to activate the card for. 3. Select Manage, then Activate card, and follow the instructions. Please note, if you have additional cardholders on your account then all cards will be activated at the same time. BY PHONE Call 0800 3281 370 and speak to a member of our Customer Services team. Lines open 8am to 10pm every day. Please note, if you have additional cardholders on your account then all cards will be activated at the same time. Where can I find my BIC and IBAN number? To receive an overseas payment into your Bank USA account, you may need to provide the payee with the BIC (Branch Identifier Code) and/or IBAN (International Bank Account Number). Both can be found at the top of a previous bank account statement. If you have Online Banking, log on and navigate to 'Statements' within the 'Manage' menu. Select to view a recent statement and the BIC and IBAN will be listed just below your sort code and account number. If you do not have Online Banking access, you can check a recent paper statement or visit your local branch. My card is blocked, can I still get some money? If your card is blocked, and you have not placed this block on your card via Online Banking, please go to your local branch with proof of ID so that you can withdraw money and also discuss how to remove the block. If you have found a card that you temporarily blocked via Online Banking, Log on now to remove this block and withdraw money as before. SEARCH OUR HELP TOPICS Mobile & Online Banking Lost and Stolen cards Moving abroad Bereavement USA Ring Fencing Security centre Settling in the USA Card support Closing an account Find a branch Money worries Complaints and Feedback Inactive accounts HAVEN'T FOUND WHAT YOU'RE LOOKING FOR? * Tweet us @Bank_USA * Contact us * See how our services are performing.Find out more CONNECT WITH US Listening to what you have to say about our services matters to us. HELP & SUPPORT Got a question? We are here to help you FIND A BRANCH Find your nearest PFS Banking location OUR PERFORMANCE View our service dashboard to see how we're doing ABOUT PFS Careers, media, investor and corporate information Originaltext Diese Übersetzung bewerten Mit deinem Feedback können wir Google Übersetzer weiter verbessern