lenovo-dw.communityinsightinitiative.com
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Submitted URL: https://u4179949.ct.sendgrid.net/ls/click?upn=XHrgB3kkmaoCF2q6Bvk2vVNNuHWu3MenKTqaUWsz2xtofF6MGjDYUn6luNXeGyeAeQKOj3HY8dmwC5dow-2...
Effective URL: https://lenovo-dw.communityinsightinitiative.com/survey/s/mmmpvrne/mmm59hv2/?campaign=4a914154ec3043759a0374808ea63d7b
Submission: On October 21 via manual from US — Scanned from DE
Effective URL: https://lenovo-dw.communityinsightinitiative.com/survey/s/mmmpvrne/mmm59hv2/?campaign=4a914154ec3043759a0374808ea63d7b
Submission: On October 21 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
POST .
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<div class="span3 pull-right">
<div class="hidden-phone">
<a href="" target="_blank">
<img class="hidden-phone pull-right" style="margin-top: -10px" src="https://cth-staging-new.s3.amazonaws.com/images/24/logos/Lenovo_wwb_275x90.png" vspace="0" border="0">
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<p>
<br>
<b>Lenovo</b><br> 1009 Think Place <br> Morrisville, NC 27560<br>
<a href="https://www.lenovo.com/us/en/" target="_blank">lenovo.com</a><br> (855) 253-6686<br>
</p>
</div>
</div>
<fieldset class="span9">
<legend>Community Insight Survey </legend>
<div id="questions">
<div class="navbar" style="display: none">
<div class="navbar-inner">
<div class="container">
<ul class="nav nav-pills">
<li class="active"><a href="#step1" data-toggle="tab">Question 1</a></li>
<li><a href="#step2" data-toggle="tab">Question 2</a></li>
<li><a href="#step3" data-toggle="tab">Question 3</a></li>
<li><a href="#step4" data-toggle="tab">Question 4</a></li>
<li><a href="#step5" data-toggle="tab">Question 5</a></li>
<li><a href="#step6" data-toggle="tab">Question 6</a></li>
<li><a href="#step7" data-toggle="tab">Question 7</a></li>
<li><a href="#step8" data-toggle="tab">Question 8</a></li>
<li><a href="#step9" data-toggle="tab">Question 9</a></li>
<li><a href="#step10" data-toggle="tab">Question 10</a></li>
<li><a href="#step11" data-toggle="tab">Question 11</a></li>
<li><a href="#step12" data-toggle="tab">Question 12</a></li>
<li><a href="#step13" data-toggle="tab">Question 13</a></li>
<li><a href="#step14" data-toggle="tab">Question 14</a></li>
<li><a href="#step15" data-toggle="tab">Question 15</a></li>
<li><a href="#step16" data-toggle="tab">Question 16</a></li>
<li><a href="#step17" data-toggle="tab">Question 17</a></li>
<li><a href="#step18" data-toggle="tab">Question 18</a></li>
<li><a href="#step19" data-toggle="tab">Question 19</a></li>
<li><a href="#step20" data-toggle="tab">Question 20</a></li>
<li><a href="#step21" data-toggle="tab">Question 21</a></li>
<li><a href="#step22" data-toggle="tab">Question 22</a></li>
<li><a href="#step23" data-toggle="tab">Question 23</a></li>
<li><a href="#step24" data-toggle="tab">Question 24</a></li>
<li><a href="#step25" data-toggle="tab">Question 25</a></li>
<li><a href="#step-last" data-toggle="tab">Information</a></li>
</ul>
</div>
</div>
</div>
<div class="row">
<div id="bar" class="progress progress-striped active span9">
<div class="bar" style="width: 3.84615%;"></div>
</div>
</div>
<div class="row-fluid">
<div class="tab-content">
<div class="tab-pane active" id="step1">
<div class="control-group span9">
<label class="control-label" for="inputtext_4091">
<h3>My organization is part of the following industry:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21422">
<div class="radio" id="uniform-options_21422"><span><input type="radio" name="radio_4091" id="options_21422" value="21422"></span></div> Healthcare
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21423">
<div class="radio" id="uniform-options_21423"><span><input type="radio" name="radio_4091" id="options_21423" value="21423"></span></div> Pharmaceutical
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21424">
<div class="radio" id="uniform-options_21424"><span><input type="radio" name="radio_4091" id="options_21424" value="21424"></span></div> Financial
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21425">
<div class="radio" id="uniform-options_21425"><span><input type="radio" name="radio_4091" id="options_21425" value="21425"></span></div> Manufacturing
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21426">
<div class="radio" id="uniform-options_21426"><span><input type="radio" name="radio_4091" id="options_21426" value="21426"></span></div> Federal Government
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21427">
<div class="radio" id="uniform-options_21427"><span><input type="radio" name="radio_4091" id="options_21427" value="21427"></span></div> Local Government
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21428">
<div class="radio" id="uniform-options_21428"><span><input type="radio" name="radio_4091" id="options_21428" value="21428"></span></div> Education
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21429">
<div class="radio" id="uniform-options_21429"><span><input type="radio" name="radio_4091" id="options_21429" value="21429"></span></div> Information Technology
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21430">
<div class="radio" id="uniform-options_21430"><span><input type="radio" name="radio_4091" id="options_21430" value="21430"></span></div> Service Provider
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21431">
<div class="radio" id="uniform-options_21431"><span><input type="radio" name="radio_4091" id="options_21431" value="21431"></span></div> Retail
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21432">
<div class="radio" id="uniform-options_21432"><span><input type="radio" name="radio_4091" id="options_21432" value="21432"></span></div> Hospitality
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21433">
<div class="radio" id="uniform-options_21433"><span><input type="radio" name="radio_4091" id="options_21433" value="21433"></span></div> Not-for-Profit
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21434">
<div class="radio" id="uniform-options_21434"><span><input type="radio" name="radio_4091" id="options_21434" value="21434"></span></div> Media
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21435">
<div class="radio" id="uniform-options_21435"><span><input type="radio" name="radio_4091" id="options_21435" value="21435"></span></div> Professional Services
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21436">
<div class="radio" id="uniform-options_21436"><span><input type="radio" name="radio_4091" id="options_21436" value="21436"></span></div> Utilities
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21437">
<div class="radio" id="uniform-options_21437"><span><input type="radio" name="radio_4091" id="options_21437" value="21437"></span></div> Distribution/Wholesale
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21438">
<div class="radio" id="uniform-options_21438"><span><input type="radio" name="radio_4091" id="options_21438" value="21438"></span></div> Transportation
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step2">
<div class="control-group span9">
<label class="control-label" for="inputtext_4102">
<h3>What is your company's top business priority over the next 12 months?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21512">
<div class="radio" id="uniform-options_21512"><span><input type="radio" name="radio_4102" id="options_21512" value="21512"></span></div> Increasing top line revenue
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21513">
<div class="radio" id="uniform-options_21513"><span><input type="radio" name="radio_4102" id="options_21513" value="21513"></span></div> Launching new products/services to improve margins
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21585">
<div class="radio" id="uniform-options_21585"><span><input type="radio" name="radio_4102" id="options_21585" value="21585"></span></div> Launching new products/services to accelerate growth
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21514">
<div class="radio" id="uniform-options_21514"><span><input type="radio" name="radio_4102" id="options_21514" value="21514"></span></div> Reducing operating costs
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21515">
<div class="radio" id="uniform-options_21515"><span><input type="radio" name="radio_4102" id="options_21515" value="21515"></span></div> Leveraging data to make informed business decisions
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21516">
<div class="radio" id="uniform-options_21516"><span><input type="radio" name="radio_4102" id="options_21516" value="21516"></span></div> Improving the customer experience, customer satisfaction, and/or customer loyalty
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step3">
<div class="control-group span9">
<label class="control-label" for="inputtext_4142">
<h3>When it comes to devices, what is your company's top priority for the next 12 months?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21820">
<div class="radio" id="uniform-options_21820"><span><input type="radio" name="radio_4142" id="options_21820" value="21820"></span></div> Securely enable employees to work anywhere, anytime, from any device
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21821">
<div class="radio" id="uniform-options_21821"><span><input type="radio" name="radio_4142" id="options_21821" value="21821"></span></div> Modernize management, security, provisioning and application delivery
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21822">
<div class="radio" id="uniform-options_21822"><span><input type="radio" name="radio_4142" id="options_21822" value="21822"></span></div> Unify processes and services across all endpoints
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21823">
<div class="radio" id="uniform-options_21823"><span><input type="radio" name="radio_4142" id="options_21823" value="21823"></span></div> Flexibly manage cloud and on-premises environments
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21824">
<div class="radio" id="uniform-options_21824"><span><input type="radio" name="radio_4142" id="options_21824" value="21824"></span></div> Modernization of image management and/or provisioning of devices
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step4">
<div class="control-group span9">
<label class="control-label" for="inputtext_4143">
<h3>When it comes to device management, what challenge is your organization facing?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21825">
<div class="radio" id="uniform-options_21825"><span><input type="radio" name="radio_4143" id="options_21825" value="21825"></span></div> The complexity of endpoint management is increasingly difficult - requiring too much time and
resources
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21826">
<div class="radio" id="uniform-options_21826"><span><input type="radio" name="radio_4143" id="options_21826" value="21826"></span></div> Legacy systems make it hard for us to achieve our goals
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21827">
<div class="radio" id="uniform-options_21827"><span><input type="radio" name="radio_4143" id="options_21827" value="21827"></span></div> Full endpoint security is increasingly difficult to achieve
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21828">
<div class="radio" id="uniform-options_21828"><span><input type="radio" name="radio_4143" id="options_21828" value="21828"></span></div> Endpoint management licenses are not fully utilized
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21829">
<div class="radio" id="uniform-options_21829"><span><input type="radio" name="radio_4143" id="options_21829" value="21829"></span></div> It is difficult to find personnel with the necessary skills
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21830">
<div class="radio" id="uniform-options_21830"><span><input type="radio" name="radio_4143" id="options_21830" value="21830"></span></div> Administrative and support processes are inefficient
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21831">
<div class="radio" id="uniform-options_21831"><span><input type="radio" name="radio_4143" id="options_21831" value="21831"></span></div> We have confidence in our endpoint management system - which is handled by a dedicated internal
team
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21832">
<div class="radio" id="uniform-options_21832"><span><input type="radio" name="radio_4143" id="options_21832" value="21832"></span></div> We have confidence in our endpoint management system - which is handled by a third-party vendor
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step5">
<div class="control-group span9">
<label class="control-label" for="inputtext_4144">
<h3>Top priority when it comes to improving device management:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21833">
<div class="radio" id="uniform-options_21833"><span><input type="radio" name="radio_4144" id="options_21833" value="21833"></span></div> Reduce cost
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21834">
<div class="radio" id="uniform-options_21834"><span><input type="radio" name="radio_4144" id="options_21834" value="21834"></span></div> Simplify operations
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21835">
<div class="radio" id="uniform-options_21835"><span><input type="radio" name="radio_4144" id="options_21835" value="21835"></span></div> Enable continuous adaptation to new use cases
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21836">
<div class="radio" id="uniform-options_21836"><span><input type="radio" name="radio_4144" id="options_21836" value="21836"></span></div> To be able to quickly adapt and be ready to handle new threats
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21837">
<div class="radio" id="uniform-options_21837"><span><input type="radio" name="radio_4144" id="options_21837" value="21837"></span></div> Maximize ROI
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21838">
<div class="radio" id="uniform-options_21838"><span><input type="radio" name="radio_4144" id="options_21838" value="21838"></span></div> Reduce workload so that the team can focus on strategic initiatives
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21839">
<div class="radio" id="uniform-options_21839"><span><input type="radio" name="radio_4144" id="options_21839" value="21839"></span></div> Optimize performance so that the team has 24/7 administrative support and alerts
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step6">
<div class="control-group span9">
<label class="control-label" for="inputtext_4145">
<h3>When it comes to device management, we are focused on improving the following areas in 2021:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21840">
<div class="radio" id="uniform-options_21840"><span><input type="radio" name="radio_4145" id="options_21840" value="21840"></span></div> Tenant management
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21841">
<div class="radio" id="uniform-options_21841"><span><input type="radio" name="radio_4145" id="options_21841" value="21841"></span></div> Updates and security management
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21842">
<div class="radio" id="uniform-options_21842"><span><input type="radio" name="radio_4145" id="options_21842" value="21842"></span></div> Software deployment
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21843">
<div class="radio" id="uniform-options_21843"><span><input type="radio" name="radio_4145" id="options_21843" value="21843"></span></div> Reporting capabilities
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21844">
<div class="radio" id="uniform-options_21844"><span><input type="radio" name="radio_4145" id="options_21844" value="21844"></span></div> Speeding up response time when there are incidents
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21845">
<div class="radio" id="uniform-options_21845"><span><input type="radio" name="radio_4145" id="options_21845" value="21845"></span></div> Gaining advanced application services
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21846">
<div class="radio" id="uniform-options_21846"><span><input type="radio" name="radio_4145" id="options_21846" value="21846"></span></div> Improving on-premises integration
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21847">
<div class="radio" id="uniform-options_21847"><span><input type="radio" name="radio_4145" id="options_21847" value="21847"></span></div> Migrating and/or upgrading legacy systems
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21848">
<div class="radio" id="uniform-options_21848"><span><input type="radio" name="radio_4145" id="options_21848" value="21848"></span></div> Building a roadmap to determine the best way to ensure that we are able to meet the evolving
needs of our organization
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21849">
<div class="radio" id="uniform-options_21849"><span><input type="radio" name="radio_4145" id="options_21849" value="21849"></span></div> Our endpoint management system is meeting all of our needs and we're not looking for ways to
improve it
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21850">
<div class="radio" id="uniform-options_21850"><span><input type="radio" name="radio_4145" id="options_21850" value="21850"></span></div> Improving imaging and provisioning
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step7">
<div class="control-group span9">
<label class="control-label" for="inputtext_4146">
<h3>How many devices do you need to deploy and manage?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21851">
<div class="radio" id="uniform-options_21851"><span><input type="radio" name="radio_4146" id="options_21851" value="21851"></span></div> 1-50 devices
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21852">
<div class="radio" id="uniform-options_21852"><span><input type="radio" name="radio_4146" id="options_21852" value="21852"></span></div> 51-100 devices
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21853">
<div class="radio" id="uniform-options_21853"><span><input type="radio" name="radio_4146" id="options_21853" value="21853"></span></div> 101-500 devices
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21854">
<div class="radio" id="uniform-options_21854"><span><input type="radio" name="radio_4146" id="options_21854" value="21854"></span></div> 501-1,000 devices
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21855">
<div class="radio" id="uniform-options_21855"><span><input type="radio" name="radio_4146" id="options_21855" value="21855"></span></div> 1,001-5,000 devices
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21856">
<div class="radio" id="uniform-options_21856"><span><input type="radio" name="radio_4146" id="options_21856" value="21856"></span></div> 5,000 + devices
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step8">
<div class="control-group span9">
<label class="control-label" for="inputtext_4147">
<h3>How quickly can new applications be deployed to mobile devices?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21857">
<div class="radio" id="uniform-options_21857"><span><input type="radio" name="radio_4147" id="options_21857" value="21857"></span></div> 1-5 hours
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21858">
<div class="radio" id="uniform-options_21858"><span><input type="radio" name="radio_4147" id="options_21858" value="21858"></span></div> 6-10 hours
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21859">
<div class="radio" id="uniform-options_21859"><span><input type="radio" name="radio_4147" id="options_21859" value="21859"></span></div> 1 day
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21860">
<div class="radio" id="uniform-options_21860"><span><input type="radio" name="radio_4147" id="options_21860" value="21860"></span></div> 2 days
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21861">
<div class="radio" id="uniform-options_21861"><span><input type="radio" name="radio_4147" id="options_21861" value="21861"></span></div> 2-3 days
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21862">
<div class="radio" id="uniform-options_21862"><span><input type="radio" name="radio_4147" id="options_21862" value="21862"></span></div> 5 business days
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21863">
<div class="radio" id="uniform-options_21863"><span><input type="radio" name="radio_4147" id="options_21863" value="21863"></span></div> 2 weeks
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21864">
<div class="radio" id="uniform-options_21864"><span><input type="radio" name="radio_4147" id="options_21864" value="21864"></span></div> 2 weeks +
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step9">
<div class="control-group span9">
<label class="control-label" for="inputtext_4148">
<h3>How quickly can new security updates be implemented across all of your mobile devices?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21865">
<div class="radio" id="uniform-options_21865"><span><input type="radio" name="radio_4148" id="options_21865" value="21865"></span></div> 1-5 hours
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21866">
<div class="radio" id="uniform-options_21866"><span><input type="radio" name="radio_4148" id="options_21866" value="21866"></span></div> 6-10 hours
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21867">
<div class="radio" id="uniform-options_21867"><span><input type="radio" name="radio_4148" id="options_21867" value="21867"></span></div> 1 day
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21868">
<div class="radio" id="uniform-options_21868"><span><input type="radio" name="radio_4148" id="options_21868" value="21868"></span></div> 2 days
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21869">
<div class="radio" id="uniform-options_21869"><span><input type="radio" name="radio_4148" id="options_21869" value="21869"></span></div> 2-3 days
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21870">
<div class="radio" id="uniform-options_21870"><span><input type="radio" name="radio_4148" id="options_21870" value="21870"></span></div> 5 business days
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21871">
<div class="radio" id="uniform-options_21871"><span><input type="radio" name="radio_4148" id="options_21871" value="21871"></span></div> 2 weeks
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21872">
<div class="radio" id="uniform-options_21872"><span><input type="radio" name="radio_4148" id="options_21872" value="21872"></span></div> 2 weeks +
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step10">
<div class="control-group span9">
<label class="control-label" for="inputtext_4149">
<h3>When it comes to end-user satisfaction with IT's ability to manage devices:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21873">
<div class="radio" id="uniform-options_21873"><span><input type="radio" name="radio_4149" id="options_21873" value="21873"></span></div> End-users are very satisfied.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21874">
<div class="radio" id="uniform-options_21874"><span><input type="radio" name="radio_4149" id="options_21874" value="21874"></span></div> End-users are satisified, but management receives ongoing complaints. We are on track to fixing
these issues.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21875">
<div class="radio" id="uniform-options_21875"><span><input type="radio" name="radio_4149" id="options_21875" value="21875"></span></div> End-users are satisfied, but management receives ongoing complaints for issues that we don't
have the right tools or skilled personnel to solve.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21876">
<div class="radio" id="uniform-options_21876"><span><input type="radio" name="radio_4149" id="options_21876" value="21876"></span></div> End-users are satisfied, but management receives ongoing complaints for issues that we don't
have the budget to solve.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21877">
<div class="radio" id="uniform-options_21877"><span><input type="radio" name="radio_4149" id="options_21877" value="21877"></span></div> End-users are not satisfied and this is considered to be a critical issue.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21878">
<div class="radio" id="uniform-options_21878"><span><input type="radio" name="radio_4149" id="options_21878" value="21878"></span></div> End-users are not satisfied but this is not considered to be a critical issue.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21879">
<div class="radio" id="uniform-options_21879"><span><input type="radio" name="radio_4149" id="options_21879" value="21879"></span></div> We lack a methodology for tracking the extent by which end-users are satisfied.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21880">
<div class="radio" id="uniform-options_21880"><span><input type="radio" name="radio_4149" id="options_21880" value="21880"></span></div> We lack a methodology for tracking extent by which end-user issues are impacting productivity.
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step11">
<div class="control-group span9">
<label class="control-label" for="inputtext_4150">
<h3>Moving to cloud-based management of devices:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21881">
<div class="radio" id="uniform-options_21881"><span><input type="radio" name="radio_4150" id="options_21881" value="21881"></span></div> This is something we have already achieved and we're seeing full benefits from that migration.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21882">
<div class="radio" id="uniform-options_21882"><span><input type="radio" name="radio_4150" id="options_21882" value="21882"></span></div> This is something we have already achieved but we're not seeing full benefits from that
migration.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21883">
<div class="radio" id="uniform-options_21883"><span><input type="radio" name="radio_4150" id="options_21883" value="21883"></span></div> This is on our roadmap.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21884">
<div class="radio" id="uniform-options_21884"><span><input type="radio" name="radio_4150" id="options_21884" value="21884"></span></div> We are developing our road map for migration to the cloud.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21885">
<div class="radio" id="uniform-options_21885"><span><input type="radio" name="radio_4150" id="options_21885" value="21885"></span></div> This is not considered a priority for our organization.
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step12">
<div class="control-group span9">
<label class="control-label" for="inputtext_4151">
<h3>The biggest IT challenge that keeps our organization from achieving its top goal:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21886">
<div class="radio" id="uniform-options_21886"><span><input type="radio" name="radio_4151" id="options_21886" value="21886"></span></div> Lack of a roadmap strategy
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21887">
<div class="radio" id="uniform-options_21887"><span><input type="radio" name="radio_4151" id="options_21887" value="21887"></span></div> Having a roadmap and a strategy, but lack a detailed plan to ensure successful implementation
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21888">
<div class="radio" id="uniform-options_21888"><span><input type="radio" name="radio_4151" id="options_21888" value="21888"></span></div> Information security and privacy concerns
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21889">
<div class="radio" id="uniform-options_21889"><span><input type="radio" name="radio_4151" id="options_21889" value="21889"></span></div> Perceived risk or comfort level implementing changes
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21890">
<div class="radio" id="uniform-options_21890"><span><input type="radio" name="radio_4151" id="options_21890" value="21890"></span></div> Lack of maturity of available solutions and providers
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21891">
<div class="radio" id="uniform-options_21891"><span><input type="radio" name="radio_4151" id="options_21891" value="21891"></span></div> Lack of maturity of existing IT operations
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21892">
<div class="radio" id="uniform-options_21892"><span><input type="radio" name="radio_4151" id="options_21892" value="21892"></span></div> Cost to manage and support physical assets
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21893">
<div class="radio" id="uniform-options_21893"><span><input type="radio" name="radio_4151" id="options_21893" value="21893"></span></div> Amount of internal silos and number of teams managing systems on their own
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21894">
<div class="radio" id="uniform-options_21894"><span><input type="radio" name="radio_4151" id="options_21894" value="21894"></span></div> Difficulty keeping up with administration requirements of legacy systems
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21895">
<div class="radio" id="uniform-options_21895"><span><input type="radio" name="radio_4151" id="options_21895" value="21895"></span></div> Managing legacy systems requires significant time and resources - when the goal is to drive
better end user experience
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step13">
<div class="control-group span9">
<label class="control-label" for="inputtext_4152">
<h3>Meeting our regulatory compliance requirements is:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21896">
<div class="radio" id="uniform-options_21896"><span><input type="radio" name="radio_4152" id="options_21896" value="21896"></span></div> Relatively easy to achieve given our technology and the processes we have in place
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21897">
<div class="radio" id="uniform-options_21897"><span><input type="radio" name="radio_4152" id="options_21897" value="21897"></span></div> We are able to achieve compliance requirements, but we rely heavily on time-intensive efforts
to demonstrate compliance - especially during an audit
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21898">
<div class="radio" id="uniform-options_21898"><span><input type="radio" name="radio_4152" id="options_21898" value="21898"></span></div> Over the last year, we have failed to meet all of our compliance requirements due to gaps in
technology or processes
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step14">
<div class="control-group span9">
<label class="control-label" for="inputtext_4153">
<h3>When it comes to tracking equipment, your top management challenge is:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21899">
<div class="radio" id="uniform-options_21899"><span><input type="radio" name="radio_4153" id="options_21899" value="21899"></span></div> Tracking by location and/or serial number
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21900">
<div class="radio" id="uniform-options_21900"><span><input type="radio" name="radio_4153" id="options_21900" value="21900"></span></div> Managing moves, adds, changes, or deletes
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21901">
<div class="radio" id="uniform-options_21901"><span><input type="radio" name="radio_4153" id="options_21901" value="21901"></span></div> Managing End of Life (EoL) and/or End of Service (EoS)
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21902">
<div class="radio" id="uniform-options_21902"><span><input type="radio" name="radio_4153" id="options_21902" value="21902"></span></div> Managing maintenance contracts
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21903">
<div class="radio" id="uniform-options_21903"><span><input type="radio" name="radio_4153" id="options_21903" value="21903"></span></div> Difficulties relating to equipment disposition
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step15">
<div class="control-group span9">
<label class="control-label" for="inputtext_4134">
<h3>What percent of your staff's time is spent improving processes, developing new services, or focusing on some other type of strategic initiative?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21756">
<div class="radio" id="uniform-options_21756"><span><input type="radio" name="radio_4134" id="options_21756" value="21756"></span></div> 5%
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21757">
<div class="radio" id="uniform-options_21757"><span><input type="radio" name="radio_4134" id="options_21757" value="21757"></span></div> 10%
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21758">
<div class="radio" id="uniform-options_21758"><span><input type="radio" name="radio_4134" id="options_21758" value="21758"></span></div> 20%
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21759">
<div class="radio" id="uniform-options_21759"><span><input type="radio" name="radio_4134" id="options_21759" value="21759"></span></div> 30%
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21760">
<div class="radio" id="uniform-options_21760"><span><input type="radio" name="radio_4134" id="options_21760" value="21760"></span></div> 40%
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21761">
<div class="radio" id="uniform-options_21761"><span><input type="radio" name="radio_4134" id="options_21761" value="21761"></span></div> 50%+
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step16">
<div class="control-group span9">
<label class="control-label" for="inputtext_4154">
<h3>When it comes to deploying technology in your environment, what primary challenge does your team face?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21904">
<div class="radio" id="uniform-options_21904"><span><input type="radio" name="radio_4154" id="options_21904" value="21904"></span></div> Complexity relating to the management of deploying at multiple sites - each with their own
unique set of requirements
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21905">
<div class="radio" id="uniform-options_21905"><span><input type="radio" name="radio_4154" id="options_21905" value="21905"></span></div> Hard to quickly scale resources up and down - designated resources often get pulled off
projects to handle internal fires
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21906">
<div class="radio" id="uniform-options_21906"><span><input type="radio" name="radio_4154" id="options_21906" value="21906"></span></div> Lack personnel with the right skill sets to successfully deploy in a timely way
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21907">
<div class="radio" id="uniform-options_21907"><span><input type="radio" name="radio_4154" id="options_21907" value="21907"></span></div> Concern about cost-effectiveness - because we often use top tier talent for deployments that
require a lower level of technical skills
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21908">
<div class="radio" id="uniform-options_21908"><span><input type="radio" name="radio_4154" id="options_21908" value="21908"></span></div> Lack the tools needed to monitor the scheduling, tracking, and measuring of progress in a way
that enables us to proactively manage implementation
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21909">
<div class="radio" id="uniform-options_21909"><span><input type="radio" name="radio_4154" id="options_21909" value="21909"></span></div> Difficulty managing multiple partners to ensure accountability throughout project
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step17">
<div class="control-group span9">
<label class="control-label" for="inputtext_4155">
<h3>When it comes to your fleet of devices, how do you employ asset management?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21910">
<div class="radio" id="uniform-options_21910"><span><input type="radio" name="radio_4155" id="options_21910" value="21910"></span></div> Device serial numbers are on a centralized spreadsheet.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21911">
<div class="radio" id="uniform-options_21911"><span><input type="radio" name="radio_4155" id="options_21911" value="21911"></span></div> We have a mobile device management system - but we don't have a way to track our desktops.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21912">
<div class="radio" id="uniform-options_21912"><span><input type="radio" name="radio_4155" id="options_21912" value="21912"></span></div> We have an asset management system, but data is siloed. Tracking is time consuming.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21913">
<div class="radio" id="uniform-options_21913"><span><input type="radio" name="radio_4155" id="options_21913" value="21913"></span></div> We have a comprehensive asset management system. We know where our devices are, but we depend
on end-user feedback to know the status or disposition of our devices.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21914">
<div class="radio" id="uniform-options_21914"><span><input type="radio" name="radio_4155" id="options_21914" value="21914"></span></div> We have a single pane of glass view of all devices under a unified management system.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21915">
<div class="radio" id="uniform-options_21915"><span><input type="radio" name="radio_4155" id="options_21915" value="21915"></span></div> We don't have a centralized way to track/manage all devices that are part of our fleet.
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step18">
<div class="control-group span9">
<label class="control-label" for="inputtext_4156">
<h3>How many end-user requests for ad-hoc support does IT receive on a monthly basis?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21916">
<div class="radio" id="uniform-options_21916"><span><input type="radio" name="radio_4156" id="options_21916" value="21916"></span></div> 0-50
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21917">
<div class="radio" id="uniform-options_21917"><span><input type="radio" name="radio_4156" id="options_21917" value="21917"></span></div> 51-100
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21918">
<div class="radio" id="uniform-options_21918"><span><input type="radio" name="radio_4156" id="options_21918" value="21918"></span></div> 101-250
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21919">
<div class="radio" id="uniform-options_21919"><span><input type="radio" name="radio_4156" id="options_21919" value="21919"></span></div> 251-500
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21920">
<div class="radio" id="uniform-options_21920"><span><input type="radio" name="radio_4156" id="options_21920" value="21920"></span></div> 501-1,000
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21921">
<div class="radio" id="uniform-options_21921"><span><input type="radio" name="radio_4156" id="options_21921" value="21921"></span></div> 1,001-2,000
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21974">
<div class="radio" id="uniform-options_21974"><span><input type="radio" name="radio_4156" id="options_21974" value="21974"></span></div> 2,001 - 5,000
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21922">
<div class="radio" id="uniform-options_21922"><span><input type="radio" name="radio_4156" id="options_21922" value="21922"></span></div> 5,000+
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21972">
<div class="radio" id="uniform-options_21972"><span><input type="radio" name="radio_4156" id="options_21972" value="21972"></span></div> I don't know, this is not within my domain
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21973">
<div class="radio" id="uniform-options_21973"><span><input type="radio" name="radio_4156" id="options_21973" value="21973"></span></div> I don't know, this is not something we are able to track or measure
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step19">
<div class="control-group span9">
<label class="control-label" for="inputtext_4157">
<h3>How do you track incidents?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21923">
<div class="radio" id="uniform-options_21923"><span><input type="radio" name="radio_4157" id="options_21923" value="21923"></span></div> We rely on a centralized spreadsheet
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21924">
<div class="radio" id="uniform-options_21924"><span><input type="radio" name="radio_4157" id="options_21924" value="21924"></span></div> We rely on ServiceNow or other ITSM
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21925">
<div class="radio" id="uniform-options_21925"><span><input type="radio" name="radio_4157" id="options_21925" value="21925"></span></div> We rely on our internal HelpDesk system
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21926">
<div class="radio" id="uniform-options_21926"><span><input type="radio" name="radio_4157" id="options_21926" value="21926"></span></div> We can track incidents, but reducing the number of requests for IT support is not a priority
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21927">
<div class="radio" id="uniform-options_21927"><span><input type="radio" name="radio_4157" id="options_21927" value="21927"></span></div> We can track incidents. Reducing the number of requests for IT support is a priority
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21928">
<div class="radio" id="uniform-options_21928"><span><input type="radio" name="radio_4157" id="options_21928" value="21928"></span></div> We have a multi-platform management suite - but the data is siloed in a way that makes tracking
time-consuming
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21929">
<div class="radio" id="uniform-options_21929"><span><input type="radio" name="radio_4157" id="options_21929" value="21929"></span></div> We have a single pane of glass view of all incidents related to devices under a unified
management system
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21930">
<div class="radio" id="uniform-options_21930"><span><input type="radio" name="radio_4157" id="options_21930" value="21930"></span></div> We can't currently track incidents, but it is on our road map
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21931">
<div class="radio" id="uniform-options_21931"><span><input type="radio" name="radio_4157" id="options_21931" value="21931"></span></div> We don't track incidents and do not think this should be a priority
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21932">
<div class="radio" id="uniform-options_21932"><span><input type="radio" name="radio_4157" id="options_21932" value="21932"></span></div> We are looking for a way to proactively identify emerging issues before they turn into a crisis
for the end-user - but it is a challenge given legacy systems
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step20">
<div class="control-group span9">
<label class="control-label" for="inputtext_4158">
<h3>To what extent do ad-hoc requests for support from end-users divert IT resources from strategic initiatives and needed ongoing maintenance?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21933">
<div class="radio" id="uniform-options_21933"><span><input type="radio" name="radio_4158" id="options_21933" value="21933"></span></div> This is a known critical issue that has a significant impact on IT's ability to complete
strategic initiatives and improve processes
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21934">
<div class="radio" id="uniform-options_21934"><span><input type="radio" name="radio_4158" id="options_21934" value="21934"></span></div> This is a known problem, but it is not considered a critical issue
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21935">
<div class="radio" id="uniform-options_21935"><span><input type="radio" name="radio_4158" id="options_21935" value="21935"></span></div> This is not an issue because we are resourced sufficiently to meet end-user demands and focus
on strategic initiatives
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21936">
<div class="radio" id="uniform-options_21936"><span><input type="radio" name="radio_4158" id="options_21936" value="21936"></span></div> This is a known critical issue and we are in the process of identifying the best way to resolve
it.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21937">
<div class="radio" id="uniform-options_21937"><span><input type="radio" name="radio_4158" id="options_21937" value="21937"></span></div> This is not currently solvable due to resource constraints
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step21">
<div class="control-group span9">
<label class="control-label" for="inputtext_4159">
<h3>The biggest challenge we face related to devices issues is:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21938">
<div class="radio" id="uniform-options_21938"><span><input type="radio" name="radio_4159" id="options_21938" value="21938"></span></div> Escalating break fix and repair maintenance/support costs
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21939">
<div class="radio" id="uniform-options_21939"><span><input type="radio" name="radio_4159" id="options_21939" value="21939"></span></div> Maintaining properly working devices in the field
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21940">
<div class="radio" id="uniform-options_21940"><span><input type="radio" name="radio_4159" id="options_21940" value="21940"></span></div> Visibility into our assets in the repair cycle
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21941">
<div class="radio" id="uniform-options_21941"><span><input type="radio" name="radio_4159" id="options_21941" value="21941"></span></div> Timeliness and quality of repairing our assets and equipment
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21942">
<div class="radio" id="uniform-options_21942"><span><input type="radio" name="radio_4159" id="options_21942" value="21942"></span></div> Ability to access a help desk to troubleshoot technology, assets, and equipment issues
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21943">
<div class="radio" id="uniform-options_21943"><span><input type="radio" name="radio_4159" id="options_21943" value="21943"></span></div> Time it takes our internal teams to support technology vs. advancing other strategic
initiatives
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21975">
<div class="radio" id="uniform-options_21975"><span><input type="radio" name="radio_4159" id="options_21975" value="21975"></span></div> Not having an established break-fix program in place
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21976">
<div class="radio" id="uniform-options_21976"><span><input type="radio" name="radio_4159" id="options_21976" value="21976"></span></div> When it comes to break-fix, we typically send directly to the manufacturer making warranty
claims - and it takes time to get devices back to the end-user
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21977">
<div class="radio" id="uniform-options_21977"><span><input type="radio" name="radio_4159" id="options_21977" value="21977"></span></div> We replace devices as needed internally - but we struggle with inventory
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step22">
<div class="control-group span9">
<label class="control-label" for="inputtext_4160">
<h3>In the context of helping to meet our business goals, our current approach to managing devices is currently:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21944">
<div class="radio" id="uniform-options_21944"><span><input type="radio" name="radio_4160" id="options_21944" value="21944"></span></div> Constraining our ability to expand our business
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21945">
<div class="radio" id="uniform-options_21945"><span><input type="radio" name="radio_4160" id="options_21945" value="21945"></span></div> Creating inefficiencies that reduce profitability
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21946">
<div class="radio" id="uniform-options_21946"><span><input type="radio" name="radio_4160" id="options_21946" value="21946"></span></div> Increasing revenue growth
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21947">
<div class="radio" id="uniform-options_21947"><span><input type="radio" name="radio_4160" id="options_21947" value="21947"></span></div> Successfully enabling us to reduce operating costs
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21948">
<div class="radio" id="uniform-options_21948"><span><input type="radio" name="radio_4160" id="options_21948" value="21948"></span></div> Improving customer satisfaction
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21949">
<div class="radio" id="uniform-options_21949"><span><input type="radio" name="radio_4160" id="options_21949" value="21949"></span></div> Enabling us to achieve a faster time to market
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21950">
<div class="radio" id="uniform-options_21950"><span><input type="radio" name="radio_4160" id="options_21950" value="21950"></span></div> Too inflexible - making it more difficult to adapt to evolving client requirements
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step23">
<div class="control-group span9">
<label class="control-label" for="inputtext_4161">
<h3>When it comes to third-party management of endpoints and modernizing your environment:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21951">
<div class="radio" id="uniform-options_21951"><span><input type="radio" name="radio_4161" id="options_21951" value="21951"></span></div> We don't use a third-party to manage our endpoints and/or help modernize. Our staff has the
needed skills, resources, and capacity.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21952">
<div class="radio" id="uniform-options_21952"><span><input type="radio" name="radio_4161" id="options_21952" value="21952"></span></div> We don't use a third-party to manage our endpoints and/or help modernize. Our staff has the
needed skills and resources, but they lack the needed capacity.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21953">
<div class="radio" id="uniform-options_21953"><span><input type="radio" name="radio_4161" id="options_21953" value="21953"></span></div> We don't use a third-party to manage our endpoints and/or help modernize our environment. Our
staff lacks the needed skills.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21955">
<div class="radio" id="uniform-options_21955"><span><input type="radio" name="radio_4161" id="options_21955" value="21955"></span></div> We don't use a third-party to manage our endpoints and/or help modernize our environment, but
we are in the process of identifying if this makes sense for our organization.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21956">
<div class="radio" id="uniform-options_21956"><span><input type="radio" name="radio_4161" id="options_21956" value="21956"></span></div> We use a third-party to manage our endpoints and/or help modernize, but cost savings are lower
than expected.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21957">
<div class="radio" id="uniform-options_21957"><span><input type="radio" name="radio_4161" id="options_21957" value="21957"></span></div> We use a third-party to manage our endpoints and/or help modernize our environment, but
provider tries to constantly upsell new services and new fees.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21958">
<div class="radio" id="uniform-options_21958"><span><input type="radio" name="radio_4161" id="options_21958" value="21958"></span></div> We use a third-party to manage our endpoints and/or help us further modernize, but provider is
inflexible on price model evolution, volume changes, or scope change.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21960">
<div class="radio" id="uniform-options_21960"><span><input type="radio" name="radio_4161" id="options_21960" value="21960"></span></div> We use a third-party to manage our endpoints and/or help modernize, but provider lacks a fully
developed and functioning global delivery model.
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21961">
<div class="radio" id="uniform-options_21961"><span><input type="radio" name="radio_4161" id="options_21961" value="21961"></span></div> We use a third-party to manage our endpoints and/or help modernize. The provider is delivering
superb service and meeting all of the benchmarks for success.
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step24">
<div class="control-group span9">
<label class="control-label" for="inputtext_4162">
<h3>When it comes to the internal teams responsible for managing devices:</h3>
</label>
<div class="controls">
<label class="radio" for="options_21962">
<div class="radio" id="uniform-options_21962"><span><input type="radio" name="radio_4162" id="options_21962" value="21962"></span></div> Our team has the capacity and skills needed to successfully manage our endpoints
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21963">
<div class="radio" id="uniform-options_21963"><span><input type="radio" name="radio_4162" id="options_21963" value="21963"></span></div> Our team lacks the necessary skills to successfully manage our endpoints
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21964">
<div class="radio" id="uniform-options_21964"><span><input type="radio" name="radio_4162" id="options_21964" value="21964"></span></div> Our team lacks the capacity to successfully manage our endpoints
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21965">
<div class="radio" id="uniform-options_21965"><span><input type="radio" name="radio_4162" id="options_21965" value="21965"></span></div> Our team has the skills and capacity to manage our endpoints - but the size of the team makes
it difficult to successfully manage our endpoints given the total number of devices they need to manage
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21966">
<div class="radio" id="uniform-options_21966"><span><input type="radio" name="radio_4162" id="options_21966" value="21966"></span></div> Given the siloed nature of our organization, it is difficult for our team to successfully track
and manage our devices
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step25">
<div class="control-group span9">
<label class="control-label" for="inputtext_4163">
<h3>What financial approach do you typically use when it comes to the acquisition or maintenance of technology?</h3>
</label>
<div class="controls">
<label class="radio" for="options_21967">
<div class="radio" id="uniform-options_21967"><span><input type="radio" name="radio_4163" id="options_21967" value="21967"></span></div> Primarily project-based - CapEx
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21968">
<div class="radio" id="uniform-options_21968"><span><input type="radio" name="radio_4163" id="options_21968" value="21968"></span></div> Primarily program-based - OpEx
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21969">
<div class="radio" id="uniform-options_21969"><span><input type="radio" name="radio_4163" id="options_21969" value="21969"></span></div> We use a combination of CapEx and OpEx and that works well for us
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21970">
<div class="radio" id="uniform-options_21970"><span><input type="radio" name="radio_4163" id="options_21970" value="21970"></span></div> We use a combination of CapEx and OpEx and it creates challenges for us
</label>
<div style="clear:both"></div>
<label class="radio" for="options_21971">
<div class="radio" id="uniform-options_21971"><span><input type="radio" name="radio_4163" id="options_21971" value="21971"></span></div> We are in the process of transitioning from a CapEx model to an OpEx approach
</label>
<div style="clear:both"></div>
</div>
</div>
</div>
<div class="tab-pane" id="step-last">
<div class="span8">
<p style="font-weight: bold; font-size: 18px"> Please provide your contact information so that we can contact you with regards to your benchmarking report and the Amazon Gift Card giveaway: </p>
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<div class="control-group span6" style="margin-bottom: 0px">
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<input class="input-block-level" type="text" name="contact_firstname" id="first-name">
</div>
<div class="control-group span6">
<label for="last-name">Last Name</label>
<input class="input-block-level" type="text" name="contact_lastname" id="last-name">
</div>
</div>
<div class="row-fluid">
<div class="control-group span6" style="margin-bottom: 0px">
<label for="email">Email Address</label>
<input class="input-block-level" type="email" name="contact_email" id="email">
</div>
<div class="control-group span6">
<label for="phone-number">Phone Number</label>
<input name="contact_phonenumber" id="phone-number" class="input-block-level" type="tel">
</div>
</div>
<div class="row-fluid">
<div class="control-group span6" style="margin-bottom: 0px">
<label>Title</label><input class="input-block-level" type="text" name="contact_title" id="title">
</div>
<div class="control-group span6">
<label>Company Name</label><input class="input-block-level" type="text" name="contact_organization" id="organization">
</div>
</div>
<div class="row-fluid">
<div class="control-group span6" style="margin-bottom: 0px">
<label for="PhoneNumber">City</label>
<input id="PhoneNumber" class="input-block-level" type="text" name="contact_city">
</div>
<div class="control-group span6">
<label for="MobilePhone">State</label>
<input id="MobilePhone" class="input-block-level" type="text" name="contact_state">
</div>
</div>
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</form>Text Content
Lenovo 1009 Think Place Morrisville, NC 27560 lenovo.com (855) 253-6686 Community Insight Survey * Question 1 * Question 2 * Question 3 * Question 4 * Question 5 * Question 6 * Question 7 * Question 8 * Question 9 * Question 10 * Question 11 * Question 12 * Question 13 * Question 14 * Question 15 * Question 16 * Question 17 * Question 18 * Question 19 * Question 20 * Question 21 * Question 22 * Question 23 * Question 24 * Question 25 * Information MY ORGANIZATION IS PART OF THE FOLLOWING INDUSTRY: Healthcare Pharmaceutical Financial Manufacturing Federal Government Local Government Education Information Technology Service Provider Retail Hospitality Not-for-Profit Media Professional Services Utilities Distribution/Wholesale Transportation WHAT IS YOUR COMPANY'S TOP BUSINESS PRIORITY OVER THE NEXT 12 MONTHS? Increasing top line revenue Launching new products/services to improve margins Launching new products/services to accelerate growth Reducing operating costs Leveraging data to make informed business decisions Improving the customer experience, customer satisfaction, and/or customer loyalty WHEN IT COMES TO DEVICES, WHAT IS YOUR COMPANY'S TOP PRIORITY FOR THE NEXT 12 MONTHS? Securely enable employees to work anywhere, anytime, from any device Modernize management, security, provisioning and application delivery Unify processes and services across all endpoints Flexibly manage cloud and on-premises environments Modernization of image management and/or provisioning of devices WHEN IT COMES TO DEVICE MANAGEMENT, WHAT CHALLENGE IS YOUR ORGANIZATION FACING? The complexity of endpoint management is increasingly difficult - requiring too much time and resources Legacy systems make it hard for us to achieve our goals Full endpoint security is increasingly difficult to achieve Endpoint management licenses are not fully utilized It is difficult to find personnel with the necessary skills Administrative and support processes are inefficient We have confidence in our endpoint management system - which is handled by a dedicated internal team We have confidence in our endpoint management system - which is handled by a third-party vendor TOP PRIORITY WHEN IT COMES TO IMPROVING DEVICE MANAGEMENT: Reduce cost Simplify operations Enable continuous adaptation to new use cases To be able to quickly adapt and be ready to handle new threats Maximize ROI Reduce workload so that the team can focus on strategic initiatives Optimize performance so that the team has 24/7 administrative support and alerts WHEN IT COMES TO DEVICE MANAGEMENT, WE ARE FOCUSED ON IMPROVING THE FOLLOWING AREAS IN 2021: Tenant management Updates and security management Software deployment Reporting capabilities Speeding up response time when there are incidents Gaining advanced application services Improving on-premises integration Migrating and/or upgrading legacy systems Building a roadmap to determine the best way to ensure that we are able to meet the evolving needs of our organization Our endpoint management system is meeting all of our needs and we're not looking for ways to improve it Improving imaging and provisioning HOW MANY DEVICES DO YOU NEED TO DEPLOY AND MANAGE? 1-50 devices 51-100 devices 101-500 devices 501-1,000 devices 1,001-5,000 devices 5,000 + devices HOW QUICKLY CAN NEW APPLICATIONS BE DEPLOYED TO MOBILE DEVICES? 1-5 hours 6-10 hours 1 day 2 days 2-3 days 5 business days 2 weeks 2 weeks + HOW QUICKLY CAN NEW SECURITY UPDATES BE IMPLEMENTED ACROSS ALL OF YOUR MOBILE DEVICES? 1-5 hours 6-10 hours 1 day 2 days 2-3 days 5 business days 2 weeks 2 weeks + WHEN IT COMES TO END-USER SATISFACTION WITH IT'S ABILITY TO MANAGE DEVICES: End-users are very satisfied. End-users are satisified, but management receives ongoing complaints. We are on track to fixing these issues. End-users are satisfied, but management receives ongoing complaints for issues that we don't have the right tools or skilled personnel to solve. End-users are satisfied, but management receives ongoing complaints for issues that we don't have the budget to solve. End-users are not satisfied and this is considered to be a critical issue. End-users are not satisfied but this is not considered to be a critical issue. We lack a methodology for tracking the extent by which end-users are satisfied. We lack a methodology for tracking extent by which end-user issues are impacting productivity. MOVING TO CLOUD-BASED MANAGEMENT OF DEVICES: This is something we have already achieved and we're seeing full benefits from that migration. This is something we have already achieved but we're not seeing full benefits from that migration. This is on our roadmap. We are developing our road map for migration to the cloud. This is not considered a priority for our organization. THE BIGGEST IT CHALLENGE THAT KEEPS OUR ORGANIZATION FROM ACHIEVING ITS TOP GOAL: Lack of a roadmap strategy Having a roadmap and a strategy, but lack a detailed plan to ensure successful implementation Information security and privacy concerns Perceived risk or comfort level implementing changes Lack of maturity of available solutions and providers Lack of maturity of existing IT operations Cost to manage and support physical assets Amount of internal silos and number of teams managing systems on their own Difficulty keeping up with administration requirements of legacy systems Managing legacy systems requires significant time and resources - when the goal is to drive better end user experience MEETING OUR REGULATORY COMPLIANCE REQUIREMENTS IS: Relatively easy to achieve given our technology and the processes we have in place We are able to achieve compliance requirements, but we rely heavily on time-intensive efforts to demonstrate compliance - especially during an audit Over the last year, we have failed to meet all of our compliance requirements due to gaps in technology or processes WHEN IT COMES TO TRACKING EQUIPMENT, YOUR TOP MANAGEMENT CHALLENGE IS: Tracking by location and/or serial number Managing moves, adds, changes, or deletes Managing End of Life (EoL) and/or End of Service (EoS) Managing maintenance contracts Difficulties relating to equipment disposition WHAT PERCENT OF YOUR STAFF'S TIME IS SPENT IMPROVING PROCESSES, DEVELOPING NEW SERVICES, OR FOCUSING ON SOME OTHER TYPE OF STRATEGIC INITIATIVE? 5% 10% 20% 30% 40% 50%+ WHEN IT COMES TO DEPLOYING TECHNOLOGY IN YOUR ENVIRONMENT, WHAT PRIMARY CHALLENGE DOES YOUR TEAM FACE? Complexity relating to the management of deploying at multiple sites - each with their own unique set of requirements Hard to quickly scale resources up and down - designated resources often get pulled off projects to handle internal fires Lack personnel with the right skill sets to successfully deploy in a timely way Concern about cost-effectiveness - because we often use top tier talent for deployments that require a lower level of technical skills Lack the tools needed to monitor the scheduling, tracking, and measuring of progress in a way that enables us to proactively manage implementation Difficulty managing multiple partners to ensure accountability throughout project WHEN IT COMES TO YOUR FLEET OF DEVICES, HOW DO YOU EMPLOY ASSET MANAGEMENT? Device serial numbers are on a centralized spreadsheet. We have a mobile device management system - but we don't have a way to track our desktops. We have an asset management system, but data is siloed. Tracking is time consuming. We have a comprehensive asset management system. We know where our devices are, but we depend on end-user feedback to know the status or disposition of our devices. We have a single pane of glass view of all devices under a unified management system. We don't have a centralized way to track/manage all devices that are part of our fleet. HOW MANY END-USER REQUESTS FOR AD-HOC SUPPORT DOES IT RECEIVE ON A MONTHLY BASIS? 0-50 51-100 101-250 251-500 501-1,000 1,001-2,000 2,001 - 5,000 5,000+ I don't know, this is not within my domain I don't know, this is not something we are able to track or measure HOW DO YOU TRACK INCIDENTS? We rely on a centralized spreadsheet We rely on ServiceNow or other ITSM We rely on our internal HelpDesk system We can track incidents, but reducing the number of requests for IT support is not a priority We can track incidents. Reducing the number of requests for IT support is a priority We have a multi-platform management suite - but the data is siloed in a way that makes tracking time-consuming We have a single pane of glass view of all incidents related to devices under a unified management system We can't currently track incidents, but it is on our road map We don't track incidents and do not think this should be a priority We are looking for a way to proactively identify emerging issues before they turn into a crisis for the end-user - but it is a challenge given legacy systems TO WHAT EXTENT DO AD-HOC REQUESTS FOR SUPPORT FROM END-USERS DIVERT IT RESOURCES FROM STRATEGIC INITIATIVES AND NEEDED ONGOING MAINTENANCE? This is a known critical issue that has a significant impact on IT's ability to complete strategic initiatives and improve processes This is a known problem, but it is not considered a critical issue This is not an issue because we are resourced sufficiently to meet end-user demands and focus on strategic initiatives This is a known critical issue and we are in the process of identifying the best way to resolve it. This is not currently solvable due to resource constraints THE BIGGEST CHALLENGE WE FACE RELATED TO DEVICES ISSUES IS: Escalating break fix and repair maintenance/support costs Maintaining properly working devices in the field Visibility into our assets in the repair cycle Timeliness and quality of repairing our assets and equipment Ability to access a help desk to troubleshoot technology, assets, and equipment issues Time it takes our internal teams to support technology vs. advancing other strategic initiatives Not having an established break-fix program in place When it comes to break-fix, we typically send directly to the manufacturer making warranty claims - and it takes time to get devices back to the end-user We replace devices as needed internally - but we struggle with inventory IN THE CONTEXT OF HELPING TO MEET OUR BUSINESS GOALS, OUR CURRENT APPROACH TO MANAGING DEVICES IS CURRENTLY: Constraining our ability to expand our business Creating inefficiencies that reduce profitability Increasing revenue growth Successfully enabling us to reduce operating costs Improving customer satisfaction Enabling us to achieve a faster time to market Too inflexible - making it more difficult to adapt to evolving client requirements WHEN IT COMES TO THIRD-PARTY MANAGEMENT OF ENDPOINTS AND MODERNIZING YOUR ENVIRONMENT: We don't use a third-party to manage our endpoints and/or help modernize. Our staff has the needed skills, resources, and capacity. We don't use a third-party to manage our endpoints and/or help modernize. Our staff has the needed skills and resources, but they lack the needed capacity. We don't use a third-party to manage our endpoints and/or help modernize our environment. Our staff lacks the needed skills. We don't use a third-party to manage our endpoints and/or help modernize our environment, but we are in the process of identifying if this makes sense for our organization. We use a third-party to manage our endpoints and/or help modernize, but cost savings are lower than expected. We use a third-party to manage our endpoints and/or help modernize our environment, but provider tries to constantly upsell new services and new fees. We use a third-party to manage our endpoints and/or help us further modernize, but provider is inflexible on price model evolution, volume changes, or scope change. We use a third-party to manage our endpoints and/or help modernize, but provider lacks a fully developed and functioning global delivery model. We use a third-party to manage our endpoints and/or help modernize. The provider is delivering superb service and meeting all of the benchmarks for success. WHEN IT COMES TO THE INTERNAL TEAMS RESPONSIBLE FOR MANAGING DEVICES: Our team has the capacity and skills needed to successfully manage our endpoints Our team lacks the necessary skills to successfully manage our endpoints Our team lacks the capacity to successfully manage our endpoints Our team has the skills and capacity to manage our endpoints - but the size of the team makes it difficult to successfully manage our endpoints given the total number of devices they need to manage Given the siloed nature of our organization, it is difficult for our team to successfully track and manage our devices WHAT FINANCIAL APPROACH DO YOU TYPICALLY USE WHEN IT COMES TO THE ACQUISITION OR MAINTENANCE OF TECHNOLOGY? Primarily project-based - CapEx Primarily program-based - OpEx We use a combination of CapEx and OpEx and that works well for us We use a combination of CapEx and OpEx and it creates challenges for us We are in the process of transitioning from a CapEx model to an OpEx approach Please provide your contact information so that we can contact you with regards to your benchmarking report and the Amazon Gift Card giveaway: First Name Last Name Email Address Phone Number Title Company Name City State * Previous * Next * Submit Survey