go.contentsquare.com Open in urlscan Pro
2606:2c40::c73c:67e3  Public Scan

Submitted URL: https://sales.contentsquare.com/t/10276/c/84774ca6-ff2f-4a5f-9aca-258fd66566cf/NB2HI4DTHIXS6Z3PFZRW63TUMVXHI43ROVQXEZJOMNXW2L3DP...
Effective URL: https://go.contentsquare.com/cxcircle?utm_campaign=MKTG-GB-UK-2022-10-20-Event%20internal-CX%20Circle%20Contentsquare&utm_sou...
Submission: On October 17 via manual from GB — Scanned from GB

Form analysis 1 forms found in the DOM

POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/2640385/01acc5c7-53b4-492d-b247-580226ea03a0

<form novalidate="" accept-charset="UTF-8" action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/2640385/01acc5c7-53b4-492d-b247-580226ea03a0" enctype="multipart/form-data"
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    <div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$0.1:$firstname"><label id="label-firstname-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your First Name"
        for="firstname-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.0"><span data-reactid=".hbspt-forms-0.1:$0.1:$firstname.0.0">First Name</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$0.1:$firstname.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.$firstname"><input id="firstname-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input" type="text" name="firstname" required="" value="" placeholder=""
          autocomplete="given-name" data-reactid=".hbspt-forms-0.1:$0.1:$firstname.$firstname.0" inputmode="text" data-gaconnector-tracked="true"></div>
    </div>
    <div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$0.1:$lastname"><label id="label-lastname-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your Last Name"
        for="lastname-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.0"><span data-reactid=".hbspt-forms-0.1:$0.1:$lastname.0.0">Last Name</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$0.1:$lastname.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.$lastname"><input id="lastname-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input" type="text" name="lastname" required="" value="" placeholder=""
          autocomplete="family-name" data-reactid=".hbspt-forms-0.1:$0.1:$lastname.$lastname.0" inputmode="text" data-gaconnector-tracked="true"></div>
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  <fieldset class="form-columns-2" data-reactid=".hbspt-forms-0.1:$1">
    <div class="hs_company hs-company hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$1.1:$company"><label id="label-company-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your Company name"
        for="company-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$1.1:$company.0"><span data-reactid=".hbspt-forms-0.1:$1.1:$company.0.0">Company name</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$1.1:$company.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$1.1:$company.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$1.1:$company.$company"><input id="company-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input" type="text" name="company" required="" value="" placeholder="" autocomplete="organization"
          data-reactid=".hbspt-forms-0.1:$1.1:$company.$company.0" inputmode="text" data-gaconnector-tracked="true"></div>
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    <div class="hs_email hs-email hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$1.1:$email"><label id="label-email-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your Email"
        for="email-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$1.1:$email.0"><span data-reactid=".hbspt-forms-0.1:$1.1:$email.0.0">Email</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$1.1:$email.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$1.1:$email.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$1.1:$email.$email"><input id="email-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input" type="email" name="email" required="" placeholder="" value="" autocomplete="email"
          data-reactid=".hbspt-forms-0.1:$1.1:$email.$email.0" inputmode="email" data-gaconnector-tracked="true"></div>
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  <fieldset class="form-columns-2" data-reactid=".hbspt-forms-0.1:$2">
    <div class="hs_phone hs-phone hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$2.1:$phone"><label id="label-phone-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your Phone number"
        for="phone-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$2.1:$phone.0"><span data-reactid=".hbspt-forms-0.1:$2.1:$phone.0.0">Phone number</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$2.1:$phone.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$2.1:$phone.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$2.1:$phone.$phone"><input id="phone-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input" type="tel" name="phone" required="" value="" placeholder="" autocomplete="tel"
          data-reactid=".hbspt-forms-0.1:$2.1:$phone.$phone.0" inputmode="tel" data-gaconnector-tracked="true"></div>
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    <div class="hs_country hs-country hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-0.1:$2.1:$country"><label id="label-country-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your Country"
        for="country-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$2.1:$country.0"><span data-reactid=".hbspt-forms-0.1:$2.1:$country.0.0">Country</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$2.1:$country.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$2.1:$country.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country"><select id="country-01acc5c7-53b4-492d-b247-580226ea03a0_7824" required="" class="hs-input is-placeholder" name="country"
          data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0">
          <option value="" disabled="" selected="" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.0">Please Select</option>
          <option value="United Kingdom" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$United Kingdom">United Kingdom</option>
          <option value="Belgium" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Belgium">Belgium</option>
          <option value="Denmark" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Denmark">Denmark</option>
          <option value="Finland" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Finland">Finland</option>
          <option value="Ireland" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Ireland">Ireland</option>
          <option value="Italy" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Italy">Italy</option>
          <option value="Luxembourg" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Luxembourg">Luxembourg</option>
          <option value="Netherlands" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Netherlands">Netherlands</option>
          <option value="Norway" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Norway">Norway</option>
          <option value="Spain" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Spain">Spain</option>
          <option value="Sweden" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Sweden">Sweden</option>
          <option value="Qatar" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Qatar">Qatar</option>
          <option value="Saudi Arabia" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Saudi Arabia">Saudi Arabia</option>
          <option value="South Africa" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$South Africa">South Africa</option>
          <option value="United Arab Emirates" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$United Arab Emirates">United Arab Emirates</option>
          <option value="Germany" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Germany">Germany</option>
          <option value="Austria" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Austria">Austria</option>
          <option value="Switzerland" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Switzerland">Switzerland</option>
          <option value="Hungary" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Hungary">Hungary</option>
          <option value="Korea, Democratic People's Republic of" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Korea, Democratic People's Republic of">Korea, Democratic People's Republic of</option>
          <option value="Czech Republic" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Czech Republic">Czech Republic</option>
          <option value="Poland" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Poland">Poland</option>
          <option value="Romania" data-reactid=".hbspt-forms-0.1:$2.1:$country.$country.0.1:$Romania">Romania</option>
        </select></div>
    </div>
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  <fieldset class="form-columns-2" data-reactid=".hbspt-forms-0.1:$3">
    <div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle"><label id="label-jobtitle-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your Job Title"
        for="jobtitle-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle.0"><span data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle.0.0">Job Title</span><span class="hs-form-required"
          data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle.$jobtitle"><input id="jobtitle-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input" type="text" name="jobtitle" required="" value="" placeholder=""
          autocomplete="organization-title" data-reactid=".hbspt-forms-0.1:$3.1:$jobtitle.$jobtitle.0" inputmode="text" data-gaconnector-tracked="true"></div>
    </div>
    <div class="hs_cxc_waitlist hs-cxc_waitlist hs-fieldtype-select field hs-form-field" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist"><label id="label-cxc_waitlist-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class=""
        placeholder="Enter your How will you be joining us?" for="cxc_waitlist-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.0"><span data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.0.0">How will you
          be joining us?</span><span class="hs-form-required" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.0.1">*</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.$cxc_waitlist"><select id="cxc_waitlist-01acc5c7-53b4-492d-b247-580226ea03a0_7824" required="" class="hs-input is-placeholder" name="cxc_waitlist"
          data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.$cxc_waitlist.0">
          <option value="" disabled="" selected="" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.$cxc_waitlist.0.0">Please Select</option>
          <option value="Virtual" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.$cxc_waitlist.0.1:$Virtual">Virtual</option>
          <option value="In-person (join the waitlist)" data-reactid=".hbspt-forms-0.1:$3.1:$cxc_waitlist.$cxc_waitlist.0.1:$In-person (join the waitlist)">Virtual (join the in-person waitlist)</option>
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        id="label-who_is_your_favourite_artist_band_-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="" placeholder="Enter your In 3 words, name one invention you'd love to see in 2050"
        for="who_is_your_favourite_artist_band_-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$4.1:$who_is_your_favourite_artist_band_.0"><span
          data-reactid=".hbspt-forms-0.1:$4.1:$who_is_your_favourite_artist_band_.0.0">In 3 words, name one invention you'd love to see in 2050</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$4.1:$who_is_your_favourite_artist_band_.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$4.1:$who_is_your_favourite_artist_band_.$who_is_your_favourite_artist_band_"><input id="who_is_your_favourite_artist_band_-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class="hs-input"
          type="text" name="who_is_your_favourite_artist_band_" value="" placeholder="" data-reactid=".hbspt-forms-0.1:$4.1:$who_is_your_favourite_artist_band_.$who_is_your_favourite_artist_band_.0" inputmode="text" autocomplete="nope"
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  <fieldset class="form-columns-2" data-reactid=".hbspt-forms-0.1:$5">
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        placeholder="Enter your Lead Source" for="leadsource-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$5.1:$leadsource.0"><span data-reactid=".hbspt-forms-0.1:$5.1:$leadsource.0.0">Lead Source</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$5.1:$leadsource.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$5.1:$leadsource.$leadsource"><input name="leadsource" class="hs-input" type="hidden" value="Marketing - Event Internal" data-reactid=".hbspt-forms-0.1:$5.1:$leadsource.$leadsource.0"
          data-gaconnector-tracked="true"></div>
    </div>
    <div class="hs_utm_campaign hs-utm_campaign hs-fieldtype-text field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-0.1:$5.1:$utm_campaign"><label id="label-utm_campaign-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class=""
        placeholder="Enter your utm_campaign" for="utm_campaign-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$5.1:$utm_campaign.0"><span data-reactid=".hbspt-forms-0.1:$5.1:$utm_campaign.0.0">utm_campaign</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$5.1:$utm_campaign.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$5.1:$utm_campaign.$utm_campaign"><input name="utm_campaign" class="hs-input" type="hidden" value="MKTG-GB-UK-2022-10-20-Event internal-CX Circle Contentsquare"
          data-reactid=".hbspt-forms-0.1:$5.1:$utm_campaign.$utm_campaign.0" data-gaconnector-tracked="true"></div>
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  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$6">
    <div class="hs_utm_source hs-utm_source hs-fieldtype-text field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-0.1:$6.1:$utm_source"><label id="label-utm_source-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class=""
        placeholder="Enter your utm_source" for="utm_source-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$6.1:$utm_source.0"><span data-reactid=".hbspt-forms-0.1:$6.1:$utm_source.0.0">utm_source</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$6.1:$utm_source.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$6.1:$utm_source.$utm_source"><input name="utm_source" class="hs-input" type="hidden" value="JackCumming" data-reactid=".hbspt-forms-0.1:$6.1:$utm_source.$utm_source.0"
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  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$7">
    <div class="hs_utm_content hs-utm_content hs-fieldtype-text field hs-form-field" style="display:none;" data-reactid=".hbspt-forms-0.1:$7.1:$utm_content"><label id="label-utm_content-01acc5c7-53b4-492d-b247-580226ea03a0_7824" class=""
        placeholder="Enter your utm_content" for="utm_content-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$7.1:$utm_content.0"><span data-reactid=".hbspt-forms-0.1:$7.1:$utm_content.0.0">utm_content</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$7.1:$utm_content.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$7.1:$utm_content.$utm_content"><input name="utm_content" class="hs-input" type="hidden" value="" data-reactid=".hbspt-forms-0.1:$7.1:$utm_content.$utm_content.0"
          data-gaconnector-tracked="true"></div>
    </div>
  </fieldset>
  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$8">
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        placeholder="Enter your utm_medium" for="utm_medium-01acc5c7-53b4-492d-b247-580226ea03a0_7824" data-reactid=".hbspt-forms-0.1:$8.1:$utm_medium.0"><span data-reactid=".hbspt-forms-0.1:$8.1:$utm_medium.0.0">utm_medium</span></label>
      <legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$8.1:$utm_medium.1"></legend>
      <div class="input" data-reactid=".hbspt-forms-0.1:$8.1:$utm_medium.$utm_medium"><input name="utm_medium" class="hs-input" type="hidden" value="" data-reactid=".hbspt-forms-0.1:$8.1:$utm_medium.$utm_medium.0" data-gaconnector-tracked="true">
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    </div>
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  <fieldset class="form-columns-1" data-reactid=".hbspt-forms-0.1:$9">
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STEP INTO THE FUTURE OF HUMAN DIGITAL EXPERIENCES

 

20th October  |  The Brewery, London EC1Y or Virtual  |  9am - Late  

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CX CIRCLE IS BACK


DID YOU MISS US?
STRAP IN FOR ANOTHER CONTENT-PACKED AND TOTALLY IMMERSIVE EXPERIENCE. WE’VE
TAKEN YOU TO WONDERLAND, HOLLYWOOD AND GLASTONBURY. NOW, IT’S TIME TO STEP INTO
THE FUTURE.

 

 

 

 

 



 

 

 

 

 



 

 

 

 

 



 




SPEAKERS

MARK ADAMS

VP Innovation


 



ZOE ALLEN

CRO & Personalisation

Lead

 



 

FALKO MORTIBOYS

VP Fan Experience





 

DAISY MORRIS

Founder





 

ALEJANDRA SALAZAR

Ecommerce Content Manager







ROB SLEATH

Senior Optimisation Manager

 



 

SARAH-JANE MORRIS

Head of Digital Product

 



 

GARY ROTH

Co-Founder & CEO Upstride, acquired by

 



 

NATASHA SENIOR

Senior Digital Manager





JENNIFER NORTH

Head of Digital Experience

 



 



JAMES WATKINS

Head of Digital

 



 

ALEX MCLEAN

Conversion & Optimisation Manager

 



 

NIKI HALL

CMO

 



 

GIO RITA

UX & CRO Manager

 



 

STEWART EHOFF

Head of Experimentation

 



 



CHARLIE TURRELL 

Change Manager - Accessibility





 

GARETH FORD WILLIAMS

Director





 

View all speakers



AGENDA

8:30AM
In-person
Step into the future and tuck into breakfast
9:30AM
In-person
Virtual
CX circle kick off with Contentsquare
9:45AM
In-person
Virtual
Back to the Future:
Customer Experience in 50 years
More details
Gary Roth
CEO & Co-Founder

The future is full of opportunities. Join Gary, our AI expert and future
enthusiast, as he takes us on the journey 
of digital customer experience:

 * 50 years from now: The AI revolution. AI will become ubiquitous, and
   intelligence will be everywhere and nowhere at the same time, just like
   electricity is today.
 * 5-10 years from now: Say goodbye to the dark ages of customer experience.
   Gary will give his 5 predictions of entertaining, social, AR- and AI-driven
   experiences.
 * Right here, right now: How to create experiences that experiences that keep
   customers coming back.

10:10AM
In-person
Virtual
Keeping it human in a digital world
10:30AM
In-person
Virtual
The Customer Fan Experience:
Moments, Emotions and Community
More details
Falko Mortiboys
VP Fan Experience

Sports and music are some of the most vital aspects of our culture, producing
moments of emotional resonance, transcendence and community. Based on his
experience in both industries, Falko will discuss the importance of generating a
holistic understanding of the behavioural, attitudinal and emotional dimensions
of fan experience in order to build a solid foundation for strong and lasting
relationships.

10:50AM
In-person
Virtual
Stretch and coffee break
11:20AM
In-person
Virtual
The New Era of Audiencing
More details
Gary Roth
CEO & Co-Founder

Zoe will share how Decathlon UK future-proofs personalisation, putting customer
motivations at the forefront.

11:40AM
In-person
Virtual
How to Stay Sane in the Web 3.0 Hurricane
More details Less details
Mark Adams
VP Innovation


The digital hurricane continues to spin faster and faster! From web 1 & web 2,
now as we enter web 3.0 many of us have given up hope of ever trying to retain
our sanity as the environment around us and the priorities that come with it
shift daily. In this talk Mark will outline 3 things that you need to remember
at all times to keep your sanity as web 3 starts to dominate our conversations
and our strategies. Tune in to find some meaning in amongst the madness.

12:10PM
In-person
Tasty lunch and even tastier networking
Virtual
Bonus lunchtime stream: Get to know Contentsquare
More details Less details
Faye Littlewood
Senior UX Designer
James Rand
UX Designer
Kimberley Bottomley
Head of Design & Research

From implementation and onboarding, to how different teams use the platform and
data, our fabulous friends at On the Beach will give you a cheeky look at how
Contentsquare helps them understand their customers' (aka sun-seekers)
behaviours and bring the fire to their digital experience, every single day.
Faye, Kimberly and James will cover:

 * Their extensive A/B site testing to optimise performance
 * How they use Contentsquare to put the customer first, understand their
   behaviours and ultimately increase conversion
 * The value they’ve seen since joining the CS client community

1:30PM
In-person
Virtual
Breakout sessions (take your pick)
More details Less details
Contentsquare Introducing Stage
Gareth Ford Williams
Director

Charlie Turrell
Change Manager - Accessibility


Data and Culture Eat WCAG Compliance for Breakfast


In this session Gareth will talk about how the BBC learned to reject a
compliance model of accessibility and opt for one driven by culture and
practice, by establishing a programme that set out to:

 1. Change their approach from designing products and services and then trying
    to make them WCAG compliant to designing inclusive things.
 2. Ensure designers no longer disabled people.
 3. Embed inclusion into the culture of the organisation.
 4. And to shift accessibility from something that was seen as worthy to
    worthwhile.

This changed the BBC’s perspective of accessibility from compliance to
inclusion, and saw many innovations including the creation of the world's first
Accessibility Champions Network, the first inclusive UX design system 'BBC GEL'
and accessibility being built into the BBC’s master, channel and genre branding
systems.

This session will end with a look at how organisations can use data to measure
the positive impact of accessibility and inclusive design programmes on the
whole audience.

Panel Stage
Alejandra Salazar
Ecommerce & Content Manager

Alex McLean
Conversion  & Optimisation Manager

Gio Rita
UX  & CRO Manager


The Future is Now: Testing & Experimentation


AB Tasty will host a client panel to better understand what their everyday needs
look like in terms of CX - what challenges they face in the current climate and
how testing and experimentation play a part in improving their customer’s
digital experience. Expect first-hand experience, forthright opinion and plenty
of practical tips.

Future Labs
James Watkins
Head of Digital


This session will be focused on how Size? are using innovative research
techniques to truly walk in the footsteps of their customers. They'll be showing
off some of their in-store UX techniques such as glasses with inbuilt eye
tracking, which can be used in conjunction with other digital UX methods to form
a holistic view of the customer experience.

Executive Lounge
Niki Hall
CMO

James McCormick
VP Marketing


Fireside chat with Contentsquare


Join Niki and James for an open fireside discussion where they'll be chatting
about all things Customer Experience - from the current climate to buying
decisions, to how businesses can create more human experiences.

2:30PM
In-person
Virtual
Breakout sessions (take your pick)
More details Less details
Contentsquare Introducing Stage
Daisy Morris
Founder


Women in Ecommerce Presents: Why Creative Thinking is Key to Building up
Confidence

Daisy will uncover the blocks and barriers we face when it comes to finding
confidence in our work life and personal life, and how we can use creative
thinking to overcome this. We’ll also discuss how to channel creative confidence
to speak up in the workplace and in personal lives, and share our voice when it
comes to projects, meetings and collaborative environments.

Panel Stage
Natasha Senior
Senior Digital Manager

Stewart Ehoff
Head of Experimentation


Guessing vs Testing - The importance of experimentation in a Digital World

Join Optimizely and a guest panel to discuss how they use experimentation to
optimize their end users experience as well as driving business growth and
value. During the session our moderator will be quizzing our guests with some
thought provoking questions, leaving time for live audience Q&A.

 

Future Labs
Jennifer North
Head of Digital Experience


Replatforming to future-proof Hobbycraft

An interactive session curated especially for our lovely Contentsquare clients
(and any other curious time -travellers). Join Hobbycraft as they talk about
their post-replatforming team processes and what Hobbycraft's development cycle
looks like. Hear how Contentsquare's insights influence Hobbycraft's sprints and
site changes, resulting in a significant increase of platform adoption and
customer conversions. 

Executive Lounge


Strictly non-awkward networking with Tomelier

Dip into the world of wines with an open and fun wine-tasting session to give
you an excuse to meet the other people in the room.

3:30PM
Virtual
End of event. Goodbye to our virtual attendees!
3:30PM
In-person
It's time for the after party...
Register now



WHY YOU SHOULD JOIN

In-person Virtual
1:01










We bring the knowledge.

We bring the industry’s best to talk about all things Customer Experience, from
AI, to Digital Accessibility, to Personalisation. We guarantee you’ll leave with
6 months of ideas and advice to try out for size.

 

We bring the fun.

We quite literally pride ourselves on being the most fun industry event out
there. So fun, we’ll make you forget it’s a working day. We’ve got immersive
futuristic breakout rooms, surprise entertainment, and an after-party that
delivers.

 

We bring the Linkedin connections.

We’re all about non-awkward networking. CX circle is packed with interactivity
and opportunities to bump into and chat with your industry peers. No cringe
“business speed dating” here.

You get access to all (plus more).

Access all content from the comfort of your WFH set-up and around your schedule.
You can also dip and move between breakout sessions and access bonus content
exclusively for our virtual attendees at lunch.

 

You get interactivity.

Say no to Zoom Fatigue. We have polls, a popping chat function and plenty of
ways for you to interact with our speakers from the comfort of your
work-from-home setup.

 

You get to order in.

Just because you can’t make it to the physical event doesn’t mean we can’t spoil
you. We’ll send you a takeaway voucher so you can order your own
lunch/drinks/cocktails (cheeky) to keep yourself fuelled for the day.

0:56












RAVE REVIEWS

"CX circle was fab! There were so many different topics to learn about, the
opportunity to ask questions and network, and even free drinks and lunch. What
more could you want?"

 



"Absolutely no FOMO joining virtually. It felt like I was really physically
there - the audio/visuals/everything was so well-streamed. An impressive hybrid
conference!"

 



"The thing that makes Contentsquare events stand out, is that they really know
how to bring the fun element and make it not feel like work. Even the brand
speakers really know how to make it engaging and real."

 



"Very well presented virtually, even consideration for food with a free food
voucher. Very easy to navigate online which made it more experiential even
though it was from home. Would definitely join again!"

 



"A refreshing and insightful way to get key information on future trends. It was
presented in a fun but engaging way, the topic areas were really relevant, and
it was great to see how other industries work."

 



"A great informal but informative event! If anything there are too many speakers
and topics to choose from! But all sessions being recorded means you don't have
to miss anything. And the regular breaks with food and drinks gives you plenty
of time to network and ask more questions."

 



 * 
 * 
 * 




LOCATION

In-person Virtual

 

For our in-person time-travellers, you can rock up to The Brewery in London for
plenty of street food, cocktails, and the official closing party. Expect themed
rooms, futuristic entertainment, and surprises every step of the way.

 



 

If you're tuning into the future virtually, you'll be joining us on our
super-interactive virtual event platform. You’ll also
receive a digital voucher to order whatever you fancy, whenever you fancy. Pizza
at 10am? We won't judge. 🍕




FAQS

Who can attend?


Attendance is strictly for those working at brands, whether attending in-person
or virtually. Sorry agencies / tech vendors / mum… If you aren’t from a brand
and want to get in touch, you can reach out to: cxcircle-uk@contentsquare.com

How much is attendance?


It’s absolutely free (aren’t we nice). Again, for brands only.

What's a hybrid event?


A hybrid event means you can choose to attend in person in London or tune in
virtually from the comfort of your own home office. So no matter where you are
in the world, you can join the festival. Once registered, you’ll receive a
calendar invite with instructions on how to join us, depending on which option
you choose.

What if I can't make the date / miss a session?


Everything (minus the questionable dance moves at the after party) will be
recorded and shared with everyone who registers after the event. So don't worry
if you can't make it or can't choose between 2 breakout sessions, you'll be able
to access all the content on-demand the following week.

How do I get there?


If you're tuning in virtually, you'll receive a link when you register to sign
up to our virtual event platform, Hopin. Then on the day, you can join us on our
virtual stages.



For those of you joining us in person, we'll be at The Brewery, London.
Travelling by public transport is quick and easy. We are close to Liverpool
Street, Moorgate and Barbican stations, and served by at least 10 bus routes.



There are no car parking facilities on site at The Brewery. The nearest public
NCP car park can be found at The Barbican.


WANT TO SEE CONTENTSQUARE IN ACTION?

Before travelling to the future, step into the now.  If you don't know who we
are, find out below.
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