listers.co.uk
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20.117.84.200
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URL:
https://listers.co.uk/privacy
Submission: On August 15 via manual from GB — Scanned from GB
Submission: On August 15 via manual from GB — Scanned from GB
Form analysis 1 forms found in the DOM
POST /privacy
<form method="post" action="/privacy" id="Form1" class="c-page-master-form">
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwUKLTYxMDM5NDkyMw8WAh4TVmFsaWRhdGVSZXF1ZXN0TW9kZQIBZGRwGKJQLWG13zCMzx7Fad+EGboRCQ==">
</div>
<aside class="c-site-message" id="top" data-site-messages="">
<noscript>
<div class="c-message c-message--open u-bg-primary">
<div class="c-message__wrapper o-wrapper">
<div class="c-message__body">
<p class="c-message__info">The Listers Group website makes heavy use of Javascript. See our <a class="c-message__link" href="/experience">Getting the best Listers.co.uk Experience</a> page for more information.</p>
</div>
</div>
</div>
</noscript>
<div id="LayoutControl_PageMessages_CookieNotification" class="c-message c-message--open u-bg-primary js-cookie-msg">
<div class="c-message__wrapper o-wrapper">
<div class="c-message__body">
<div class="c-message__btn-group">
<a class="c-message__btn" href="#" title="Close" data-classtoggle-target=".js-cookie-msg" data-classtoggle-class="--c-message--open, ++c-message--closed">
<i class="icon icon--cross" aria-hidden="true"></i>
</a>
</div>
<p class="c-message__info">Listers.co.uk uses cookies. For more information see our <a class="c-message__link" href="/cookies">Cookie Policy</a>.</p>
</div>
</div>
</div>
</aside>
<div class="c-site-main">
<nav id="LayoutControl_SiteTopMenu_site_top_nav" class="c-site-top-nav">
<div class="c-site-top-nav__wrapper o-wrapper">
<ul class="c-site-top-nav__list">
<li class="c-site-top-nav__item" title="See Job Vacancies at Listers Group"><a class="c-site-top-nav__link " href="https://careers.listers.co.uk">Careers at Listers</a>
</li>
<li class="c-site-top-nav__item" title=""><a class="c-site-top-nav__link " href="/contact/all">Find a Dealership</a>
</li>
<li class="c-site-top-nav__item" title=" Reserve, Finance, Part Exchange Valuation all online, all secure."><a class="c-site-top-nav__link " href="/buying-online">Digital Showroom</a>
</li>
</ul>
</div>
</nav>
<div class="c-site-header-container">
<header id="LayoutControl_PageHeader_NavMenu" class="c-site-header js-page-header" role="banner" data-js-site-header="">
<div class="c-site-header__wrapper o-wrapper">
<div id="LayoutControl_PageHeader_SiteHeaderLogo" class="c-site-header__logo">
<a class="c-site-logo__link" href="/" title="Listers" aria-label="Visit the Listers home.">
<div class="c-logo">
<svg class="c-logo__img" width="60px" height="18px" viewBox="0 0 185 56">
<title>Listers</title>
<g class="c-logo--type" id="Type_Paths">
<path d="M0 23.231h5.653v27.124h16.914v5.167h-22.567v-32.291"></path>
<path d="M28.22 23.231h5.654v32.291h-5.654z"></path>
<path d="M39.755 50.817l3.401-4.059c3.079 2.676 6.159 4.198 10.158 4.198 3.493 0 5.699-1.615 5.699-4.059v-.093c0-2.306-1.287-3.552-7.262-4.936-6.848-1.661-10.709-3.691-10.709-9.641v-.092c0-5.536 4.596-9.365 10.985-9.365 4.688 0 8.411 1.43 11.674 4.059l-3.034 4.29c-2.895-2.168-5.791-3.322-8.733-3.322-3.309 0-5.24 1.707-5.24 3.829v.092c0 2.491 1.471 3.598 7.63 5.075 6.803 1.66 10.341 4.105 10.341 9.457v.092c0 6.043-4.734 9.641-11.491 9.641-4.918 0-9.56-1.707-13.421-5.167"></path>
<path d="M78.001 28.49h-10.204v-5.259h26.107v5.259h-10.204v27.032h-5.699v-27.032"></path>
<path d="M99.327 23.231h23.854v5.075h-18.201v8.396h16.133v5.075h-16.133v8.672h18.431v5.074h-24.084v-32.291"></path>
<path d="M129.569 23.231h14.341c4.045 0 7.216 1.2 9.284 3.229 1.7 1.753 2.666 4.152 2.666 6.966v.093c0 5.305-3.171 8.488-7.676 9.779l8.687 12.225h-6.665l-7.906-11.256h-7.078v11.256h-5.654v-32.291zm13.927 16.007c4.045 0 6.618-2.122 6.618-5.397v-.092c0-3.46-2.482-5.351-6.665-5.351h-8.227v10.841h8.273z"></path>
<path d="M160.088 50.817l3.401-4.059c3.08 2.676 6.159 4.198 10.158 4.198 3.493 0 5.699-1.615 5.699-4.059v-.093c0-2.306-1.286-3.552-7.262-4.936-6.848-1.661-10.709-3.691-10.709-9.641v-.092c0-5.536 4.596-9.365 10.985-9.365 4.688 0 8.411 1.43 11.674 4.059l-3.033 4.29c-2.896-2.168-5.791-3.322-8.733-3.322-3.309 0-5.24 1.707-5.24 3.829v.092c0 2.491 1.471 3.598 7.63 5.075 6.802 1.66 10.342 4.105 10.342 9.457v.092c0 6.043-4.734 9.641-11.491 9.641-4.918 0-9.56-1.707-13.421-5.167"></path>
</g>
<g class="c-logo--swoosh" id="Swoosh">
<path d="M159 24.028c-9.933-13.657-40.214-8.746-49.653-7.636-25.232-22.557-56.296-4.543-82.347-1.835 30.766-7.17 51.259-23.836 81.689-7.837 2.728 1.436 6.811 3.652 6.811 3.652 9.439-1.113 40.474-3.428 43.5 13.657z"></path>
</g>
</svg>
</div>
</a>
</div>
<nav class="c-site-header__nav o-nav" role="navigation">
<div class="c-site-header__nav-item o-nav__item">
<a class="c-site-header__nav-btn c-site-nav__btn--navigation" href="/sitemap" data-classtoggle-class="++c-modal--open, --c-modal--closed" data-classtoggle-target="#navigation, #misc_btn" data-classtoggle-trigger-activeclass="c-modal--is-open, c-modal-nav--open" data-classtoggle-trigger-selector="html" data-tracking-event="click" data-tracking-category="Header" data-tracking-action="CTA" data-tracking-label="Menu">
<svg class="c-icon c-icon--medium" aria-hidden="true" viewBox="0 0 16 16">
<title>Open/Close Menu</title>
<rect width="13.333" height="1.333" x="1.333" y="11.333" rx=".667"></rect>
<rect width="13.333" height="1.333" x="1.333" y="7.333" rx=".667"></rect>
<rect width="13.333" height="1.333" x="1.333" y="3.333" rx=".667"></rect>
</svg>
<span class="c-site-header__nav-btn-text">Menu</span>
</a>
</div>
<div class="o-nav__item c-site-header__nav-item">
<a class="c-site-header__nav-btn c-site-nav__btn--brands" href="/sitemap" data-classtoggle-class="c-modal--open, c-modal--closed" data-classtoggle-target="#brands" data-classtoggle-trigger-activeclass="c-modal--is-open, c-modal-brands--open" data-classtoggle-trigger-selector="html" data-tracking-event="click" data-tracking-category="Header" data-tracking-action="CTA" data-tracking-label="Brands">
<span class="c-site-header__nav-btn-text">Brands</span>
</a>
</div>
<div class="o-nav__item c-site-header__nav-item">
<a class="c-site-header__nav-btn c-site-nav__btn--contact" href="/contact" data-classtoggle-class="c-modal--open, c-modal--closed" data-classtoggle-target="#contact" data-classtoggle-trigger-activeclass="c-modal--is-open, c-modal-contact--open" data-classtoggle-trigger-selector="html" data-tracking-event="click" data-tracking-category="Header" data-tracking-action="CTA" data-tracking-label="Contact">
<span class="c-site-header__nav-btn-text">Contact</span>
</a>
</div>
<div class="o-nav__item c-site-header__nav-item">
<a href="/favourites" id="LayoutControl_PageHeader_PageModalSelector_AnchorCount" class="c-site-header__nav-btn c-site-nav__btn--favourites js-favourites-link" data-tracking-event="click" data-tracking-category="Header" data-tracking-action="CTA" data-tracking-label="Favourites">
<span class="c-site-nav__fav-count js-favourites-count">
0
<span class="u-hidden-visually"> vehicles saved in your favourites.</span>
</span>
<span class="c-site-nav__fav-flourish"></span>
<svg class="c-icon c-icon--medium" viewBox="0 0 16 16" aria-hidden="true">
<title>Open Favourites</title>
<path d="M14.2246157,6.64682641 C14.1586573,6.44280489 13.974792,6.30000116 13.7611254,6.28684463 L9.91780071,6.02598826 L8.48045979,2.69224393 C8.39865204,2.49986062 8.21008285,2.375 8.00134614,2.375 C7.79260943,2.375 7.60404025,2.49986062 7.5222325,2.69224393 L6.08489157,6.02598826 L2.24156691,6.28684463 C2.02749733,6.29890229 1.84268242,6.44116337 1.77591764,6.64527765 C1.70915286,6.84939194 1.774085,7.07363828 1.93951701,7.21027616 L4.82461438,9.62058896 L4.10594391,13.2256239 C4.0691001,13.4263998 4.15253195,13.6302583 4.31946195,13.7473366 C4.49326173,13.8619989 4.71851545,13.8619989 4.89231522,13.7473366 L8.01696941,11.8274338 L11.1416236,13.7473366 C11.3141176,13.8527473 11.5319069,13.8486887 11.7003682,13.7369241 C11.8688296,13.6251596 11.9575546,13.4258633 11.9279949,13.2256239 L11.1780779,9.62058896 L14.0631753,7.21027616 C14.2271851,7.07336384 14.2911725,6.85003894 14.2246157,6.64682641 Z"></path>
</svg>
</a>
</div>
</nav>
</div>
</header>
</div>
<div class="c-modal t-modal-nav c-modal--closed" id="navigation">
<a class="c-modal-exit" href="#" data-classtoggle-class="++c-modal--closed, --c-modal--open" data-classtoggle-target="#navigation, #contact, #login, #brands, #misc_btn" data-classtoggle-trigger-activeclass="--c-modal--is-open, --c-modal-nav--open, --c-modal-contact--open, --c-modal-brands--open, --c-modal-login--open" data-classtoggle-trigger-selector="html" tabindex="-1">
<span class="u-hidden-visually">Close Modal</span>
</a>
<div class="c-modal-sidebar">
<div class="c-modal-tab">
<div class="c-modal-tab__top">
<a class="c-modal-tab__item c-modal__nav-close" href="#" data-classtoggle-class="++c-modal--closed, --c-modal--open" data-classtoggle-target="#navigation, #contact, #login, #brands, #misc_btn, #brands_btn, #contact_btn, #login_btn" data-classtoggle-trigger-activeclass="--c-modal--is-open, --c-modal-nav--open, --c-modal-contact--open, --c-modal-brands--open, --c-modal-login--open, --c-modal--open" data-classtoggle-trigger-selector="html" data-js-close-modal="">
<svg class="c-icon c-icon--medium" viewBox="0 0 16 16" aria-hidden="true">
<rect width="13.333" height="1.333" x="1.333" y="11.333" rx=".667" class="path1 ie-hidden"></rect>
<rect width="13.333" height="1.333" x="1.333" y="7.333" rx=".667" class="path2 ie-hidden"></rect>
<rect width="13.333" height="1.333" x="1.333" y="3.333" rx=".667" class="path3 ie-hidden"></rect>
<path d="M12.7140452,3.28595479 C12.9743947,3.54630432 12.9753118,3.96749727 12.7146836,4.22812546 L8.94182486,7.99982486 L12.7146836,11.7718745 C12.9746805,12.0318715 12.9762098,12.4518806 12.7140452,12.7140452 C12.4536957,12.9743947 12.0325027,12.9753118 11.7718745,12.7146836 L7.99982486,8.94182486 L4.22812546,12.7146836 C3.9681285,12.9746805 3.54811943,12.9762098 3.28595479,12.7140452 C3.02560526,12.4536957 3.02468822,12.0325027 3.28531642,11.7718745 L7.05682486,7.99982486 L3.28531642,4.22812546 C3.02531946,3.9681285 3.02379016,3.54811943 3.28595479,3.28595479 C3.54630432,3.02560526 3.96749727,3.02468822 4.22812546,3.28531642 L7.99982486,7.05682486 L11.7718745,3.28531642 C12.0318715,3.02531946 12.4518806,3.02379016 12.7140452,3.28595479 Z" class="ie-visible"></path>
</svg>
<span class="u-hidden-visually">Close Navigation Modal</span>
</a>
<a class="c-modal-tab__item c-modal-btn c-modal--closed u-hidden-from-bp2" id="misc_btn" href="#misc" data-classtoggle-class="++c-modal--open, --c-modal--closed" data-classtoggle-target="#misc, #misc_btn" data-classtoggle-trigger-selector=".t-modal--mobile-navs, .c-modal-btn" data-classtoggle-trigger-activeclass="++c-modal--closed, --c-modal--open">
<svg class="c-icon" id="s-compass" viewBox="0 0 16 16" aria-labelledby="compassTitle" role="img">
<g>
<title id="compassTitle">Open/Close Main Navigation Modal</title>
<path d="M8 0c4.411 0 8 3.589 8 8s-3.589 8-8 8c-4.411 0-8-3.589-8-8s3.589-8 8-8zM11.706 13.538c0.723-0.486 1.346-1.109 1.832-1.832l-0.175-0.266c-0.069-0.105-0.074-0.241-0.010-0.35s0.18-0.171 0.309-0.166l0.312 0.019c0.358-0.723 0.59-1.516 0.664-2.357l-1.051-0.263c-0.148-0.037-0.253-0.17-0.253-0.323s0.104-0.286 0.253-0.323l1.051-0.263c-0.074-0.841-0.307-1.634-0.664-2.357l-0.312 0.019c-0.007 0-0.014 0.001-0.020 0.001-0.118 0-0.229-0.063-0.289-0.167-0.063-0.109-0.059-0.245 0.010-0.35l0.175-0.266c-0.486-0.723-1.109-1.346-1.832-1.832l-0.266 0.175c-0.055 0.036-0.119 0.055-0.184 0.055-0.058 0-0.115-0.015-0.167-0.045-0.109-0.063-0.174-0.183-0.166-0.309l0.019-0.312c-0.723-0.358-1.516-0.59-2.357-0.664l-0.263 1.051c-0.037 0.148-0.17 0.253-0.323 0.253s-0.286-0.104-0.323-0.253l-0.263-1.051c-0.841 0.074-1.634 0.307-2.357 0.664l0.019 0.312c0.007 0.126-0.057 0.246-0.166 0.309-0.052 0.030-0.109 0.045-0.167 0.045-0.064 0-0.128-0.019-0.184-0.055l-0.266-0.175c-0.723 0.486-1.346 1.109-1.832 1.832l0.175 0.266c0.069 0.105 0.074 0.241 0.010 0.35-0.060 0.104-0.17 0.167-0.289 0.167-0.007 0-0.013-0-0.020-0.001l-0.312-0.019c-0.358 0.723-0.59 1.516-0.664 2.357l1.051 0.263c0.148 0.037 0.253 0.17 0.253 0.323s-0.104 0.286-0.253 0.323l-1.051 0.263c0.074 0.841 0.307 1.634 0.664 2.357l0.312-0.019c0.132-0.009 0.246 0.057 0.309 0.166s0.059 0.245-0.010 0.35l-0.175 0.266c0.486 0.723 1.109 1.346 1.832 1.832l0.266-0.175c0.105-0.070 0.241-0.074 0.35-0.010s0.173 0.183 0.166 0.309l-0.019 0.312c0.723 0.358 1.516 0.59 2.357 0.664l0.263-1.051c0.074-0.297 0.572-0.297 0.646 0l0.263 1.051c0.841-0.074 1.634-0.307 2.357-0.664l-0.019-0.312c-0.007-0.126 0.057-0.246 0.166-0.309s0.244-0.059 0.35 0.010l0.266 0.175zM4.862 8.782v0c-0.039 0-0.079-0.007-0.117-0.021l-1.196-0.448c-0.13-0.049-0.216-0.173-0.216-0.312s0.086-0.263 0.216-0.312l1.213-0.455c0.289-1.22 1.25-2.181 2.47-2.47l0.455-1.213c0.098-0.26 0.527-0.26 0.624 0l0.448 1.196c0.052 0.14 0.006 0.297-0.115 0.386l-1.903 1.396c-0.066 0.048-0.128 0.112-0.196 0.201-0.010 0.013-0.024 0.028-0.039 0.042l-1.376 1.876c-0.064 0.087-0.165 0.136-0.269 0.136zM12.45 7.688c0.13 0.049 0.216 0.173 0.216 0.312s-0.086 0.263-0.216 0.312l-1.213 0.455c-0.289 1.22-1.25 2.181-2.47 2.47l-0.455 1.213c-0.049 0.13-0.173 0.216-0.312 0.216s-0.263-0.086-0.312-0.216l-0.448-1.196c-0.052-0.14-0.006-0.297 0.115-0.386l1.876-1.376c0.007-0.008 0.014-0.015 0.020-0.020 0.111-0.088 0.175-0.15 0.222-0.215v-0l1.396-1.903c0.088-0.12 0.246-0.168 0.386-0.115l1.196 0.448zM8.911 8.884v0c-0.018 0.020-0.032 0.041-0.055 0.057l-4.333 3c-0.058 0.040-0.124 0.059-0.19 0.059-0.086 0-0.171-0.033-0.236-0.098-0.114-0.114-0.13-0.293-0.038-0.425l3-4.333c0.017-0.024 0.039-0.040 0.061-0.059 0.009-0.008 0.014-0.019 0.024-0.026l0.010-0.007c0.001-0 0.001-0.001 0.002-0.001l4.322-2.992c0.132-0.091 0.312-0.076 0.425 0.038s0.13 0.293 0.038 0.425l-3 4.333c-0.008 0.011-0.020 0.017-0.029 0.027zM7.38 7.851l-1.729 2.498 2.498-1.729-0.768-0.768z"></path>
</g>
</svg>
</a>
<a class="c-modal-tab__item c-modal-btn c-modal--closed u-hidden-from-bp2" id="brands_btn" href="#" data-classtoggle-class="++c-modal--open, --c-modal--closed" data-classtoggle-target="#brands, #brands_btn" data-classtoggle-trigger-selector=".t-modal--mobile-navs, .c-modal-btn" data-classtoggle-trigger-activeclass="++c-modal--closed, --c-modal--open">
<div class="c-brand-randomizer">
<i class="c-icon icon icon--audi" aria-hidden="true"></i><i class="c-icon icon icon--bmw-alt" aria-hidden="true"></i><i class="c-icon icon icon--cupra" aria-hidden="true"></i><i class="c-icon icon icon--honda" aria-hidden="true"></i><i class="c-icon icon icon--jaguar" aria-hidden="true"></i><i class="c-icon icon icon--land_rover" aria-hidden="true"></i><i class="c-icon icon icon--lexus" aria-hidden="true"></i><i class="c-icon icon icon--mercedes-benz" aria-hidden="true"></i><i class="c-icon icon icon--mini" aria-hidden="true"></i><i class="c-icon icon icon--omoda" aria-hidden="true"></i><i class="c-icon icon icon--porsche" aria-hidden="true"></i><i class="c-icon icon icon--seat" aria-hidden="true"></i><i class="c-icon icon icon--skoda" aria-hidden="true"></i><i class="c-icon icon icon--smart" aria-hidden="true"></i><i class="c-icon icon icon--toyota" aria-hidden="true"></i><i class="c-icon icon icon--volkswagen" aria-hidden="true"></i><i class="c-icon icon icon--volvo" aria-hidden="true"></i>
</div>
<span class="u-hidden-visually">Open/Close Brand Modal</span>
</a>
<a class="c-modal-tab__item c-modal-btn c-modal--closed u-hidden-from-bp2" id="contact_btn" href="#" data-classtoggle-class="++c-modal--open, --c-modal--closed" data-classtoggle-target="#contact, #contact_btn" data-classtoggle-trigger-selector=".t-modal--mobile-navs, .c-modal-btn" data-classtoggle-trigger-activeclass="++c-modal--closed, --c-modal--open">
<svg class="c-icon" id="s-phone" viewBox="0 0 16 16" aria-labelledby="phoneTitle" role="img">
<g>
<title id="phoneTitle">Open/Close Contact Modal</title>
<path d="M11.267 9.4c-0.933 0.933-0.933 1.867-1.867 1.867s-1.867-0.933-2.8-1.867c-0.933-0.933-1.867-1.867-1.867-2.8s0.933-0.933 1.867-1.867c0.933-0.933-1.867-3.733-2.8-3.733s-2.8 2.8-2.8 2.8c0 1.867 1.917 5.651 3.733 7.467s5.6 3.733 7.467 3.733c0 0 2.8-1.867 2.8-2.8s-2.8-3.733-3.733-2.8v0z"></path>
</g>
</svg>
</a>
<a class="c-modal-tab__item c-modal-btn u-hidden-from-bp2 u-relative" id="favourites_btn" href="/favourites">
<svg class="c-icon t-saved-icon-mobile" id="s-star-mobile" viewBox="0 0 16 16" aria-labelledby="starTitleMobile" role="img">
<g>
<title id="starTitleMobile">Open Favourites</title>
<path d="M15.424 6.106c-0.079-0.243-0.298-0.414-0.553-0.429l-4.584-0.311-1.714-3.976c-0.098-0.229-0.322-0.378-0.571-0.378s-0.474 0.149-0.571 0.378l-1.714 3.976-4.584 0.311c-0.255 0.014-0.476 0.184-0.555 0.427s-0.002 0.511 0.195 0.674l3.441 2.874-0.857 4.299c-0.044 0.239 0.056 0.483 0.255 0.622 0.207 0.137 0.476 0.137 0.683 0l3.727-2.29 3.727 2.29c0.206 0.126 0.466 0.121 0.666-0.012s0.307-0.371 0.271-0.61l-0.894-4.299 3.441-2.874c0.196-0.163 0.272-0.43 0.193-0.672z"></path>
</g>
</svg>
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<a href="/skoda" class="c-widget" title="Visit the Listers Skoda homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Škoda</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers Skoda" alt="Skoda Logo" width="70" height="70" src="/img/b/70x70/skoda.webp" srcset="/img/b/70x70/skoda.webp 70w,/img/b/140x140/skoda.webp 140w,/img/b/210x210/skoda.webp 210w,/img/b/280x280/skoda.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<a href="/smart" class="c-widget" title="Visit the Listers smart homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Smart</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers smart" alt="Smart Logo" width="70" height="70" src="/img/b/70x70/smart.webp" srcset="/img/b/70x70/smart.webp 70w,/img/b/140x140/smart.webp 140w,/img/b/210x210/smart.webp 210w,/img/b/280x280/smart.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<a href="/toyota" class="c-widget" title="Visit the Listers Toyota homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Toyota</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers Toyota" alt="Toyota Logo" width="70" height="70" src="/img/b/70x70/toyota.webp" srcset="/img/b/70x70/toyota.webp 70w,/img/b/140x140/toyota.webp 140w,/img/b/210x210/toyota.webp 210w,/img/b/280x280/toyota.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<a href="/volkswagen" class="c-widget" title="Visit the Listers Volkswagen homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Volkswagen</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers Volkswagen" alt="Volkswagen Logo" width="70" height="70" src="/img/b/70x70/volkswagen.webp" srcset="/img/b/70x70/volkswagen.webp 70w,/img/b/140x140/volkswagen.webp 140w,/img/b/210x210/volkswagen.webp 210w,/img/b/280x280/volkswagen.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<a href="/volkswagencommercials" class="c-widget" title="Visit the Listers Volkswagen Van Centres homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Volkswagen Commercials</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers Volkswagen Van Centres" alt="Volkswagen Commercials Logo" width="70" height="70" src="/img/b/70x70/volkswagen_commercials.webp" srcset="/img/b/70x70/volkswagen_commercials.webp 70w,/img/b/140x140/volkswagen_commercials.webp 140w,/img/b/210x210/volkswagen_commercials.webp 210w,/img/b/280x280/volkswagen_commercials.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<a href="/volvo" class="c-widget" title="Visit the Listers Volvo homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Volvo</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers Volvo" alt="Volvo Logo" width="70" height="70" src="/img/b/70x70/volvo.webp" srcset="/img/b/70x70/volvo.webp 70w,/img/b/140x140/volvo.webp 140w,/img/b/210x210/volvo.webp 210w,/img/b/280x280/volvo.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<a href="/used-car-centres" class="c-widget" title="Visit the Listers U homepage"><div class="c-widget__thumb"><span class="u-hidden-visually">Listers U</span><img class="c-img c-widget__img u-w-1/1" title="Visit Listers U" alt="Listers U Logo" width="70" height="70" src="/img/b/70x70/listers_u.webp" srcset="/img/b/70x70/listers_u.webp 70w,/img/b/140x140/listers_u.webp 140w,/img/b/210x210/listers_u.webp 210w,/img/b/280x280/listers_u.webp 280w" sizes="(max-width: 581px) 140px, 70px" loading="lazy"></div></a>
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<p>Our helpful customer advisors are available to answer questions and give you the advice and information you need.</p>
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<select class="c-input input input-select input--no-scroll u-w-1/1" data-js-contact-trigger="" aria-label="Select Site">
<option value="">Select your preferred site…</option>
<optgroup label="Listers Audi">
<option value="Loc:9723bac1-8ec0-45b5-b07e-0d8a2c5dfc56">Birmingham Audi</option>
<option value="Loc:e25777bc-3461-4839-82b6-19e276f012e8">Coventry Audi</option>
<option value="Loc:b866145b-92a9-457d-a112-290ff5fb9f43">Stratford Audi</option>
<option value="Loc:86f758f0-20b8-4c10-ac43-692ec4fb6404">Worcester Audi</option>
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<optgroup label="Listers BMW">
<option value="Loc:d7815bc3-9970-4c36-a42c-136d13566eb4">Listers Boston (BMW)</option>
<option value="Loc:442f90c5-0ff8-4c8f-b58c-0cde259bcd90">Listers King's Lynn (BMW)</option>
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<optgroup label="Listers Paint and Body Centres">
<option value="Loc:93b07741-0255-4fd4-a09d-24812207bfa4">Listers Paint & Body Centre Coventry</option>
<option value="Loc:53e8bb83-d825-46c9-9a5b-9871c419706f">Listers Paint & Body Centre Droitwich</option>
<option value="Loc:216151a7-8ccb-4ffd-88a2-d5298b724791">Mercedes-Benz Paint & Body Centre Boston</option>
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<optgroup label="Listers CUPRA">
<option value="Loc:d3a613ae-b02e-4fb9-bbec-157e79f27807">Listers CUPRA Coventry</option>
<option value="Loc:2b07af1e-59c8-48c5-9445-808eb298606d">Listers CUPRA Worcester</option>
</optgroup>
<optgroup label="Listers Honda">
<option value="Loc:af7d4dc9-902f-471b-bea5-50d22b3f3895">Listers Honda Northampton</option>
<option value="Loc:5246be5b-a536-4097-bcc6-b857d67d364b">Listers Honda Solihull</option>
<option value="Loc:64095cad-1b1e-45d0-a0af-b924fd9c4301">Listers Honda Stratford-upon-Avon</option>
</optgroup>
<optgroup label="Listers Jaguar">
<option value="Loc:5c1ab5d4-ea17-4029-9b74-b180d26581a5">Listers Jaguar Droitwich</option>
<option value="Loc:b207c3e8-cd63-48c7-a8ef-28f0a02af2e1">Listers Jaguar Solihull</option>
</optgroup>
<optgroup label="Listers Land Rover">
<option value="Loc:ded65d2b-665b-4351-9ca5-622e722c6a3a">Listers Land Rover Droitwich</option>
<option value="Loc:9d2e09e5-f6ed-4b88-a450-b78a53e1825b">Listers Land Rover Hereford</option>
<option value="Loc:ae1cb6ef-af6e-4ce0-a5cb-a83d1972e611">Listers Land Rover Solihull</option>
</optgroup>
<optgroup label="Listers Lexus">
<option value="Loc:542f716f-5d16-4e97-8a0b-c7e43e593bd0">Lexus Bristol</option>
<option value="Loc:fa674bf6-a521-417e-85c7-8c44985a17c8">Lexus Cheltenham</option>
<option value="Loc:90907290-5b8f-4090-b42e-95ec4f1b6ab5">Lexus Coventry</option>
<option value="Loc:473a0d3b-bb7e-4f8e-9e8b-1f4e71964f6f">Lexus Lincoln</option>
</optgroup>
<optgroup label="Listers U">
<option value="Loc:f29f192b-fd2b-461f-b666-ef1c64fd069e">Listers U Hereford</option>
<option value="Loc:53894819-2e9e-4338-bccf-52fa5b9a9ce9">Listers U Northampton</option>
<option value="Loc:734215e3-28b3-4d9f-8998-a54bcb1a0923">Listers U Solihull</option>
<option value="Loc:8e6f180c-a07f-4762-bd6f-2cd08930e80b">Listers U Stratford-upon-Avon</option>
</optgroup>
<optgroup label="Listers Mercedes-Benz">
<option value="Loc:ec27fe8b-18ef-44a9-8802-395e3c15d6f5">Mercedes-Benz of Boston</option>
<option value="Loc:9c7c43c1-9d71-4a71-ba29-4870466e0217">Mercedes-Benz of Grimsby</option>
<option value="Loc:fb6f8cd9-91db-4378-8a69-b5e0f77ea361">Mercedes-Benz of Hull</option>
<option value="Loc:b0af9585-3a8b-4e80-b2ea-1b67a6717018">Mercedes-Benz of Lincoln</option>
</optgroup>
<optgroup label="Listers MINI">
<option value="Loc:635c38f0-08a9-4f01-a787-0d7eebf76dba">Listers Boston (MINI)</option>
<option value="Loc:9fad5cc0-3847-46fb-98f3-871a71eb4cbb">Listers King's Lynn (MINI)</option>
</optgroup>
<optgroup label="Listers OMODA">
<option value="Loc:2d0824dc-f679-4a57-802c-cca394b76aed">Listers OMODA Solihull</option>
</optgroup>
<optgroup label="Listers Porsche">
<option value="Loc:3a88c705-08f1-4106-af1d-99a007f3990f">Porsche Centre Hull</option>
</optgroup>
<optgroup label="Listers SEAT">
<option value="Loc:baff2ffe-642d-46be-a1c6-2909496c98c8">Listers SEAT Coventry</option>
<option value="Loc:033e2ac7-3b14-487c-9024-07b4cc4c1979">Listers SEAT Worcester</option>
</optgroup>
<optgroup label="Listers Approved Service Centres">
<option value="Loc:af87200a-1ab0-4bf7-8504-ecc9c61fd3ff">Listers Service Centre Banbury</option>
</optgroup>
<optgroup label="Listers Skoda">
<option value="Loc:af87200a-1ab0-4bf7-8504-ecc9c61fd3ff">Listers Service Centre Banbury</option>
<option value="Loc:4bcb9dcd-3e2e-4bd1-8e28-a3eac927f6ff">Listers Škoda Coventry</option>
</optgroup>
<optgroup label="Listers smart">
<option value="Loc:ec9f49da-8ed2-49c8-b599-52bfea60cf74">smart at Mercedes-Benz of Hull</option>
<option value="Loc:f91840e5-81de-407d-a35d-84d9b1d55d08">smart at Mercedes-Benz of Lincoln</option>
</optgroup>
<optgroup label="Listers Toyota">
<option value="Loc:d9316ef4-e3c0-4068-b6d5-fb15f1851e07">Listers Toyota Boston</option>
<option value="Loc:c2f84fbd-53ab-4f3e-ba1b-fbb87d996dea">Listers Toyota Bristol (North)</option>
<option value="Loc:9f1a7cd6-6eac-4bf5-a11b-68a4e8e7d051">Listers Toyota Bristol (South)</option>
<option value="Loc:4b128d17-a2f6-4aaa-b2b7-bbd6b5f1a593">Listers Toyota Cheltenham</option>
<option value="Loc:9189570c-9b82-453c-9909-c8529c7dc31b">Listers Toyota Coventry</option>
<option value="Loc:36dc6745-980a-4311-9297-b7678ce222ff">Listers Toyota Grantham</option>
<option value="Loc:eff8cdec-092b-469c-bcbd-a4eb5edcf48b">Listers Toyota Lincoln</option>
<option value="Loc:d9117422-3dd8-4ba0-92cf-3a18002381bf">Listers Toyota Nuneaton</option>
<option value="Loc:6583678d-716e-48da-aca7-bdf3ca4f4e00">Listers Toyota Stratford-upon-Avon</option>
</optgroup>
<optgroup label="Listers Volkswagen">
<option value="Loc:af87200a-1ab0-4bf7-8504-ecc9c61fd3ff">Listers Service Centre Banbury</option>
<option value="Loc:47532eb2-5dad-44a8-b08d-f29cbad6533d">Listers Volkswagen Coventry</option>
<option value="Loc:a8e768a7-a087-434f-9dea-86862232c38e">Listers Volkswagen Evesham</option>
<option value="Loc:3acc903e-8481-4fa2-a512-a1b307b5b1f7">Listers Volkswagen Loughborough</option>
<option value="Loc:0ff4e4dd-9fa6-4a89-9514-b9c5344b788e">Listers Volkswagen Nuneaton</option>
<option value="Loc:87e9bd62-14c3-46cf-8980-c82335a5c9ba">Listers Volkswagen Service Centre Leamington Spa</option>
<option value="Loc:7b198beb-c209-4cca-85a8-ab0a977bd688">Listers Volkswagen Stratford-upon-Avon</option>
<option value="Loc:ebe1bab6-fae3-4799-800a-9b7263c97bc9">Listers Volkswagen Worcester</option>
</optgroup>
<optgroup label="Listers Volkswagen Van Centres">
<option value="Loc:f56192bf-5f0f-4ebc-a51d-5e496a0c890b">Listers Volkswagen Van Centre Coventry</option>
<option value="Loc:7af9d89e-f3e3-4310-9445-eb6889606bf4">Listers Volkswagen Van Centre Worcestershire</option>
<option value="Loc:3ba9a262-8030-4572-81b8-2c92ecb49fac">Listers Volkswagen Van Service Centre Stratford-upon-Avon</option>
</optgroup>
<optgroup label="Listers Volvo">
<option value="Loc:d8b0eac1-a92a-4275-a33b-fd9f7614d801">Listers Leamington Spa - Volvo Cars</option>
<option value="Loc:eced90db-840f-4b4f-bf65-1d852836716b">Listers Worcester - Volvo Cars</option>
</optgroup>
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<p class="u-small"><i class="icon icon--call u-mr-tiny"></i> For all other enquiries please contact us from the <a href="/contact">contact Listers</a> section.</p>
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<h1 class="c-page-header__heading">Data Privacy</h1>
<p class="c-page-header__lede">Your privacy is important to us. Our privacy notice outlines how we use the data you submit to us.</p>
</div>
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<p><strong>Employees and prospective employees:</strong> Please see the <a href="#employee_pn">Employee Privacy Notice</a>.</p>
<h2><strong>Privacy Notice - Customers and Prospective Customers</strong></h2>
<p>Any information provided will be used and protected in accordance with current data protection legislation and any subsequent legislation as appropriate.</p>
<p>Our ICO registration numbers:</p>
<ul>
<li>Listers Group Limited: Z5872022</li>
<li>Falcon of Hull and Lincolnshire Limited: Z6900877</li>
<li>Listers Hull Limited: Z1048042</li>
</ul>
<h3>Use of your personal information</h3>
<p>Listers Group respects your privacy and is committed to protecting your personal data. This privacy policy will inform you of how we look after your personal data, tell you about your privacy rights and how the law protects you.
</p>
<p>We keep our data privacy notice under regular review and will notify you if there are changes that fundamentally affect the way your personal data is processed by Listers.</p>
<h3>Who are we?</h3>
<p>Listers Group is made up of three legal entities (shown above) and trade as the businesses listed below. Listers Group ("Listers") is the data controller (address below) and is engaged in the sales, service and repair of motor
vehicles. </p>
<p>Data Protection is the responsibility of the Data Management Team. The contact details for which are:</p>
<pre><code> Data Management Team
Listers Group Ltd
Othello House
Banbury Road
Stratford-upon-Avon
CV37 7GY
</code></pre>
<p>or digitally via: <a href="/update-our-records">listers.co.uk/update-our-records</a> or email dmt@listers.co.uk</p>
<h3>What personal information do we collect and how?</h3>
<p>Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).</p>
<p>For the engagement in the sales, service and repair of motor vehicles this personal data includes:</p>
<ul>
<li>Names</li>
<li>Addresses</li>
<li>Telephone numbers</li>
<li>Email addresses</li>
<li>Vehicle details (current and potential)</li>
</ul>
<p>For more specific engagement, including finance and insurance agreements, it could also include:</p>
<ul>
<li>Date of birth</li>
<li>Financial information</li>
<li>Employment information</li>
<li>Details from driving licences</li>
<li>Details from passports</li>
<li>For reasons of identification and security we may also need to take a copy of your driving licence and/or passport.</li>
</ul>
<p>At special events organised by us or on our behalf notices will, if relevant, be posted advising that filming and photography is in progress. If you do not wish to participate you may advise the hosts and they will oblige.
Staying ‘in shot’ is considered consent.</p>
<p>Vehicles we offer for test drive or loan may be fitted with a recording or tracking device that may record driving style, location, and speed for the purposes of safety, crime detection, crime prevention, and/or accident
management. Such devices are removed, or the data deleted prior to a subsequent sale.</p>
<p>The personal data you provide to us directly, and any response we give, may be done face-to-face, by telephone, email/social media (which may include personalised videos), SMS/text, post, online/live chat.</p>
<p>Personal data may also have been passed to us via a vehicle manufacturer/importer, finance provider, Motability Scheme or other third-party to which you have provided personal data and requested a response.</p>
<p>Data is stored on computer and paper systems.</p>
<p>Except as set out below, we do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health, and genetic and biometric data). We may invite customers to inform us if they have any additional support and assistance requirements regarding vulnerability. By
informing us of your requirements for additional support or assistance, you give us explicit permission to inform any third party where we have a requirement to disclose the nature of the assistance or support given. Should you
choose to refuse permission, we will not be able to proceed with your previous requests relating to intention to create a contract.</p>
<h3>Why do we need this information and under what legal basis do we process it?</h3>
<p>We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:</p>
<ul>
<li>Where we need to perform the contract we are about to enter into, have entered into with you or are intending to enter into; or</li>
<li>Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; or</li>
<li>Where we need to comply with legal and regulatory requirements.</li>
<li>Generally, we do not rely on consent as a legal basis for processing your personal data although we will utilise the contact preferences we hold for you before sending direct marketing communications or for communications
unrelated to your enquiry and where you did not contract with us. </li>
<li>More particularly, we will process your personal data in the following scenarios; for any of which direct marketing may be undertaken: <ul>
<li>Service and MOT schedules and other workshop events</li>
<li>Warranty </li>
<li>Product recalls</li>
<li>Surveys</li>
<li>Competitions</li>
<li>Quizzes</li>
<li>Promotions</li>
<li>Referrals</li>
<li>Vouchers</li>
<li>Special events </li>
<li>Account reviews</li>
<li>End of contract notifications</li>
<li>Making appointments</li>
<li>Product launches</li>
<li>Accessories</li>
<li>Sales ownership or usership schedules and buying patterns</li>
<li>Relating to vehicle safety or specification standards;</li>
</ul>
</li>
<li>Processing which does not include marketing: <ul>
<li>Internal record keeping and verifying the accuracy of the data we hold.</li>
<li>Identification and prevention of fraud.</li>
<li>Recovery of debts. This may include special category personal data.</li>
<li>Enhancement or modification or otherwise improvement of our services. </li>
<li>Improvement in the safety and security of our customers, employees and third parties for whom we have a duty of care.</li>
<li>Bringing or defending of legal claims. This may include special category personal data.</li>
<li>Responding to enquiries and requests.</li>
<li>Specific communications for safety related recalls which may be processed by us on behalf of the manufacturer. In these circumstances we may ignore specific contact preferences if the recall is deemed to be in the vital
interests of the vehicle owner/driver.</li>
<li>Finance and Insurance: By making an application for credit you give permission to share your personal information with one or more lenders for the purpose of applying for credit on your behalf. The applications may be
consecutive and will only take place if suitable terms cannot be achieved from previous applications. In applying you confirm that: <ul>
<li>The information supplied on the credit proposal is true and correct. You agree that in the event that any false information has been given or an untrue statement made which the finance company relied on, they have the
right to terminate the agreement.</li>
<li>You authorise the lenders to make a credit search with one or more credit reference agencies, which will be recorded by those agencies.</li>
<li>The lender may carry out more than one search.</li>
<li>You are aware that credit scoring may have been used in the decision-making process.</li>
<li>You agree that the lenders can, at any time, disclose details about the application, agreement and the conduct of the account to a licensed credit agency or introducing Dealer/Broker for the purposes of: <ul>
<li>Fraud</li>
<li>Crime prevention</li>
<li>Tracing customers </li>
<li>any other legitimate purpose </li>
</ul>
</li>
<li>You acknowledge that the lenders may refuse to enter into an agreement without stating a reason.</li>
<li>You acknowledge that if you take out a credit or hire product, the lender may also make periodic searches at Credit Rating Agencies (CRAs) to manage your account and will exchange information about you with CRAs on an
ongoing basis, including about your settled accounts and any debts not fully repaid on time. Please note, should you choose not to take up the credit or hire agreement when your application is first submitted to the
finance company, they will perform an additional credit search for any subsequent applications for finance thereafter. This will be necessary in the event the subsequent application(s) differ to the initial application
(i.e. varying product details, finance term, etc.) and/or where the initial application is being re-submitted 90 days (or more) later.</li>
</ul>
</li>
</ul>
</li>
</ul>
<p>Any ongoing communications beyond an enquiry are based on there being a relationship between you and Listers and that you would expect to be contacted to maintain the services stated.</p>
<ul>
<li>You have the right to choose to amend a contact preference at any point. Choosing to object or restrict how we may process the data or failing to provide the information we need may impact on our ability to provide the
services detailed. We will action amendments and deletions as quickly as possible, but it may take up to 28 days to be reflected in all our systems.</li>
<li>We consider the ongoing communication necessary to maintain the relationship we have with you and promote our business and services in line with estimated ownership or usership patterns. We consider that the information or
notification of events is important to you and failure to act could negatively impact vehicle ownership or usage: These events may include: <ul>
<li>The manufacturer warranty being invalidated.</li>
<li>Vehicle safety being compromised.</li>
<li>The vehicle not being legally permitted to be driven.</li>
<li>Additional or excess charges being recognised.</li>
<li>The vehicle's residual value being reduced.</li>
<li>Removal of the vehicle from your possession due to the expiration of the finance agreement.</li>
</ul>
</li>
<li>You may request alternative contact preferences for any data we send to vehicle manufacturer/importers without impacting the relationship between yourself and Listers.</li>
</ul>
<p>Further information:</p>
<ul>
<li>Telephone calls may be recorded and used for quality and training purposes.</li>
<li>Some communication is carried out using video calls. This method is used primarily for the verification of information, such as forms of identification or financial details. The communications are not recorded.</li>
<li>CCTV images are held for the purpose of crime prevention, crime detection and/or public safety.</li>
<li>You may be offered the opportunity to have images of your vehicle handover posted to one of our social media outlets. Any images posted may be shared within the Listers Group but may be removed on request. </li>
<li>By signing any order form relating to VAT-free vehicle sales you are giving consent to process personal data that may be classed as Special Category of Personal Data in order to fulfil a contract. Should you not wish for
Listers to process this category of data, please do not sign the order form.</li>
</ul>
<h3>How long do we keep the data?</h3>
<p>We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting
requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Please also see 'Your Legal
Rights'.</p>
<p>Personal data collected as part of an enquiry which did not result in a transaction with Listers, and where no contact preferences are recorded or the right to remove, restrict or object to processing has been actioned, is
removed 6 months from the date of the last communication from you to Listers, unless you request to defer the enquiry by stating a future contact date. Where contact preferences have been recorded the data will be removed after 24
months of inactivity from the date of the last communication between you to Listers.</p>
<p>Where a transaction exists, but no communication exists, personal data will be removed after 42 months from the date of the last transaction between you to Listers.</p>
<p>CCTV images are held for 30 days. Telephone calls, if recorded, are held indefinitely.</p>
<h3>With whom do we share your data?</h3>
<p>We will share your personal data with:</p>
<ul>
<li>The vehicle manufacturer/importer, as a data controller, as part of our franchise agreement or if carried out under and Agency agreement, in our position as data processor.</li>
<li>Finance and insurance providers (where relevant) as a data controller.</li>
<li>Third-party data processors where we maintain control of the information’s use.</li>
<li>Third-party data processors where data is transferred to them on a project basis and they operate as per our instructions.</li>
</ul>
<p>No information is passed to any organisations that are not contractually engaged with Listers operations except:</p>
<ul>
<li>To agencies for the matter of legal obligation, legal defence or enforcement</li>
<li>Payment of any fines, duties, tolls, congestion charges or other sums which become payable related to your use of vehicles registered to Listers. </li>
</ul>
<p>We will disclose your personal data to third parties with whom we choose to sell, transfer or merge part of our business or our assets. If such a change happens to our business, you will be advised of the change prior to
completion and the new owners may use your personal data in the way set out in this privacy policy. We do not sell data under any other circumstances.</p>
<p>Organisations to which we pass data that are outside of the European Economic Area are required to apply the same level of data protection as required by UK legislation. In addition to this, any data processed in the United
States of America is done so using standard contractual clauses.</p>
<h3>How do we secure and protect your personal data?</h3>
<p>We use appropriate technical and organisational measures to protect all data for which we are responsible against theft, destruction, damage, loss, manipulation or unauthorised access.</p>
<p>We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.</p>
<p>We are certified Cyber Essentials Plus - an independently verified scheme operated by National Cyber Security Centre.</p>
<h3>Your Legal Rights</h3>
<p>Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:</p>
<ul>
<li>Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are processing that data lawfully. See further
information below.</li>
<li>Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to
us.</li>
<li>Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. </li>
<li>Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override your rights and freedoms.</li>
<li>Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: <ul>
<li>If you want us to establish the data's accuracy;</li>
<li>Where our use of the data is unlawful but you do not want us to erase it;</li>
<li>Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;</li>
<li>You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. </li>
</ul>
</li>
<li>Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. We are unable to make any guarantees about the third party’s system’s
compatibility with the data we provide. </li>
<li>Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.</li>
</ul>
<p>If you wish to exercise any of the rights set out above, please contact our Data Management Team using the contact details above.</p>
<p>Under most circumstances you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, for requests which are clearly unfounded, repetitive or excessive, we will charge of £25 per
hour per data set relating to each vehicle. Before proceeding we will advise of the total charge relevant to your request, which will be based on the shortest amount of time we expect to take collating the data. If we take longer
than the expected time the charge will not increase. Alternatively, we could refuse to comply with your request in these circumstances.</p>
<p>We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.</p>
<p>We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and
keep you updated.</p>
<p>Please note that there may be requests for which we are unable to supply the data you have asked for. This may be because the data is deemed confidential or legally privileged. In addition, we are not obliged to supply specific
technical vehicle information as this is not considered personal information. These exceptions may include any communications with the relevant vehicle manufacturer and/or any responses we give to The Motor Ombudsman, the National
Conciliation Service, the Financial Ombudsman, the Financial Conduct Authority or any other supervisory authority or dispute resolution service.</p>
<p>In responding to your request, we will send you a link to the encrypted data which will be available for you to download for 6 days. We will only provide copies of the data we hold at the time of your request. In cases where
telephone calls or video calls are requested, the data is provided in mp3 or .mp4 format. We do not offer a transcript service.</p>
<p>You have the right to make a complaint to the UK supervisory authority for data protection matters, the Information Commissioner's Office (ICO). The ICO would generally advise, and we would appreciate, the opportunity to examine
your concerns before you approach them so may we ask that you contact us in the first instance. The address to contact them is:</p>
<pre><code> Casework
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
</code></pre>
<p>It is important that the personal data we hold about you is accurate and current; including which vehicle or vehicles you current own/maintain. Please keep us informed if your personal data changes during your relationship with
us.</p>
<h3>Listers Group companies</h3>
<ul>
<li>Audi Birmingham</li>
<li>Audi Coventry</li>
<li>Audi Stratford</li>
<li>Audi Worcester</li>
<li>Lexus Bristol</li>
<li>Lexus Cheltenham</li>
<li>Lexus Coventry</li>
<li>Lexus Lincoln</li>
<li>Listers Audi</li>
<li>Listers Audi Birmingham</li>
<li>Listers Audi Coventry</li>
<li>Listers Audi Stratford</li>
<li>Listers Audi Worcester</li>
<li>Listers BMW</li>
<li>Listers BMW Boston</li>
<li>Listers BMW King's Lynn</li>
<li>Listers CUPRA Coventry</li>
<li>Listers CUPRA Worcester</li>
<li>Listers Honda Northampton</li>
<li>Listers Honda Solihull</li>
<li>Listers Honda Stratford</li>
<li>Listers Jaguar Droitwich</li>
<li>Listers Jaguar Solihull</li>
<li>Listers Land Rover Droitwich</li>
<li>Listers Land Rover Hereford</li>
<li>Listers Land Rover Solihull</li>
<li>Listers Lexus Bristol</li>
<li>Listers Lexus Cheltenham</li>
<li>Listers Lexus Coventry</li>
<li>Listers Lexus Lincoln</li>
<li>Listers MINI</li>
<li>Listers MINI Boston</li>
<li>Listers MINI King's Lynn</li>
<li>Listers Omoda / Jaecoo Solihull</li>
<li>Listers Omoda / Jaecoo Lincoln</li>
<li>Listers Paint & Body Centre Boston</li>
<li>Listers Paint & Body Centre Coventry</li>
<li>Listers Paint & Body Centre Droitwich</li>
<li>Listers SEAT Coventry</li>
<li>Listers SEAT Worcester</li>
<li>Listers Škoda Banbury Service Centre</li>
<li>Listers Škoda Coventry</li>
<li>Listers Toyota Boston</li>
<li>Listers Toyota Bristol North</li>
<li>Listers Toyota Bristol South</li>
<li>Listers Toyota Cheltenham</li>
<li>Listers Toyota Coventry</li>
<li>Listers Toyota Grantham</li>
<li>Listers Toyota Lincoln</li>
<li>Listers Toyota Nuneaton</li>
<li>Listers Toyota Stratford</li>
<li>Listers Van Centre</li>
<li>Listers Van Centre Coventry</li>
<li>Listers Van Centre Worcestershire</li>
<li>Listers Volkswagen Banbury Service Centre</li>
<li>Listers Volkswagen Commercial Vehicles</li>
<li>Listers Volkswagen Commercial Vehicles Coventry</li>
<li>Listers Volkswagen Commercial Vehicles Worcester</li>
<li>Listers Volkswagen Commercial Vehicles Worcestershire</li>
<li>Listers Volkswagen Coventry</li>
<li>Listers Volkswagen Evesham</li>
<li>Listers Volkswagen Loughborough</li>
<li>Listers Volkswagen Nuneaton</li>
<li>Listers Volkswagen Stratford</li>
<li>Listers Volkswagen Worcester</li>
<li>Listers Volvo Leamington</li>
<li>Listers Volvo Worcester</li>
<li>Mercedes-Benz of Boston</li>
<li>Mercedes-Benz of Grimsby</li>
<li>Mercedes-Benz of Hull</li>
<li>Mercedes-Benz of Lincoln</li>
<li>Porsche Centre Hull</li>
<li>smart of Hull</li>
<li>smart of Lincoln</li>
</ul>
<h3>Third-party data controllers and processor</h3>
<p>The following list of data controllers and processor to whom we pass personal data have made their own privacy policies and/or notices available. These can be viewed using the links shown below:</p>
<h4>Manufacturers/Importers</h4>
<ul>
<li><a href="https://www.audi.co.uk/uk/web/en/legal-and-privacy.html">Audi - Volkswagen Group United Kingdom Limited</a></li>
<li><a href="https://www.bmw.co.uk/global/privacy-policy">BMW - BMW (UK) Limited</a></li>
<li><a href="http://www.honda.co.uk/cars/useful-links/privacy-policy.html">Honda - Honda Motor Co Limited</a></li>
<li><a href="https://www.jaguar.co.uk/privacy-policy/index.html">Jaguar - Jaguar Land Rover Limited</a></li>
<li><a href="https://www.landrover.co.uk/privacy-policy/index.html">Land Rover - Jaguar Land Rover Limited</a></li>
<li><a href="https://www.mercedes-benz.co.uk/privacy">Mercedes-Benz - Mercedes-Benz Cars UK Limited (including smart)</a></li>
<li><a href="https://omodaauto.co.uk/privacy-policy/">Omoda / Jaecoo UK Limited</a></li>
<li><a href="https://www.mini.co.uk/en_GB/home/footer/privacy-policy.html">MINI - BMW (UK) Limited</a></li>
<li><a href="https://www.porsche.com/uk/privacy-policy">Porsche - Porsche Cars Great Britain Limited</a></li>
<li><a href="http://www.seat.co.uk/privacy">SEAT - Volkswagen Group United Kingdom Limited</a></li>
<li><a href="https://www.skoda.co.uk/discover/privacy-statement">Škoda - Volkswagen Group United Kingdom Limited</a></li>
<li><a href="https://www.smart.mercedes-benz.com/int/en/footer#f3x179">smart - Daimler AG</a></li>
<li><a href="https://www.toyota.co.uk/footer/privacy-policy">Toyota - Toyota (GB) PLC</a></li>
<li><a href="https://www.lexus.co.uk/customer-data/privacy-policy/">Lexus - Toyota (GB) PLC (Lexus Division)</a></li>
<li><a href="https://www.volvocars.com/uk/footer/privacy">Volvo - Volvo Car UK Limited</a></li>
<li><a href="http://www.volkswagen.co.uk/privacy">Volkswagen - Volkswagen Group United Kingdom Limited</a></li>
</ul>
<h4>Finance providers</h4>
<ul>
<li><a href="https://www.blackhorse.co.uk/privacy">Black Horse Limited (including Jaguar Financial Services Limited / Land Rover Financial Services Limited)</a></li>
<li><a href="https://www.bmw.co.uk/global/privacy-policy">BMW Financial Services GB Limited (including Alphera Financial Services)</a></li>
<li><a href="https://www.bumper.co.uk/privacy">Bumper International Limited</a></li>
<li><a href="https://www.closemotorfinance.co.uk/privacy-policy">Close Brothers Group PLC t/a Close Brothers Motor Finance</a></li>
<li><a href="https://www.dealtrak.co.uk/privacy-policy">DealTrak</a></li>
<li><a href="https://www.elavon.co.uk/privacy-policy.html">Elavon Limited t/a Opayo</a></li>
<li><a href="https://web.evolutionfunding.com/privacy-notice">Evolution Funding Ltd</a></li>
<li><a href="http://www.honda.co.uk/cars/useful-links/finance-privacy-policy.html">Honda Finance Europe PLC t/a Honda Financial Services</a></li>
<li><a href="https://www.marshfinance.com/privacy-policy">Marsh Finance Limited</a></li>
<li><a href="https://www.mercedes-benz.co.uk/passengercars/content-pool/tool-pages/footer-legal-links/privacy-policy.html">Mercedes-Benz Financial Services Limited</a></li>
<li><a href="https://www.toyota.co.uk/footer/privacy-policy">Redline Finance (trading name of Toyota Financial Services (UK) PLC)</a></li>
<li><a href="https://www.santanderconsumer.co.uk/your-data/privacy-policy">Santander Consumer UK PLC t/a Santander Consumer Finance (including Volvo Financial Services)</a></li>
<li><a href="https://startlinemotorfinance.com/fpn/">Startline Finance Limited</a></li>
<li><a href="https://www.toyota.co.uk/footer/privacy-policy">Toyota Financial Services (UK) PLC</a></li>
<li><a href="https://customer.vwfs.co.uk/privacy-policy.html">Volkswagen Financial Services Limited</a></li>
</ul>
<h4>Third Party Service Providers</h4>
<p>These organisations provide services to Listers Group and we may pass personal data to them in order for them to fulfil those services, which may include a contract between Listers and a customer.</p>
<ul>
<li><a href="https://www.assurant.com/">Assurant</a> RAC warranty</li>
<li><a href="https://www.autoprotect.co.uk/">Auto Process/Future45</a> Insurance products</li>
<li><a href="https://www.ax-uk.com/">AX Automotive</a> Accident management service and vehicle/temporary insurance management</li>
<li><a href="https://carcareplan.com/">Car Care Plan</a> Extended warranties </li>
<li><a href="https://www.edynamix.com/">eDynamix Global Ltd</a> Aftersales process and Service Plans</li>
<li><a href="https://www.emac.co.uk/">EMaC</a> Service Plans</li>
<li><a href="https://www.liquidfleet.com/">Liquid Fleet Services Ltd</a> Processing of penalty charge notices</li>
<li><a href="https://www.motability.co.uk/">Motability</a> "The Car and Scooter Scheme for disabled people"</li>
<li><a href="https://www.reputation.com/gb/">Reputation.com</a> Customer reviews</li>
<li><a href="https://www.smartsurvey.co.uk/">Smart Survey</a> Customer surveys</li>
<li><a href="https://www.surveymonkey.com/">Survey Monkey</a> Customer surveys</li>
</ul>
<h4>Third Party Service Providers - Data Services</h4>
<p>These organisations provide services to Listers Group and may be passed qualified personal data in order to fulfil those services. They may be involved in customer contact on our behalf and/or nominated by the vehicle
manufacturer/importer.</p>
<ul>
<li><a href="https://www.mbautoevents.co.uk/">Auto Events - Mercedes-Benz </a> Marketing</li>
<li><a href="https://www.directaffinityeurope.com">Direct Affinity Events Ltd</a> Marketing</li>
<li><a href="https://www.esmesolutions.co.uk">Esme Solutions Ltd</a> Marketing</li>
<li><a href="https://ihsmarkit.com">IHS Markit Ltd</a> Marketing</li>
<li><a href="http://www.itg.co.uk">ITG Ltd</a> Direct marketing</li>
<li><a href="https://mailadoc.co.uk">Mailadoc Ltd</a> Marketing / Fulfilment Services</li>
<li><a href="https://www.martec.co.uk/">Martec Europe</a> Assessment and training services</li>
<li><a href="https://www.rapp.com">Omnicom Media Group t/a Rapp</a> Marketing</li>
<li><a href="https://www.puredrivenmarketing.co.uk/">Pure Driven Marketing</a> Marketing</li>
<li><a href="https://rhinogroup.co.uk">Rhino Design (Manchester) Ltd</a> Marketing / Event Management</li>
<li><a href="https://prontaprint.com/stratforduponavon">Sivast Ltd t/a Prontaprint</a> Marketing / Printing / Fulfilment Services</li>
</ul>
<h2 id="employee_pn"><strong>Privacy Notice - Employees and Applicants</strong></h2>
<p>Any information provided will be used and protected in accordance with current data protection legislation and any subsequent legislation as appropriate.</p>
<p>Our ICO registration numbers:</p>
<ul>
<li>Listers Group Limited: Z5872022</li>
<li>Falcon of Hull and Lincolnshire Limited: Z6900877</li>
<li>Listers Hull Limited: Z1048042</li>
</ul>
<h3>Use of your personal information</h3>
<p>Listers Group respects your privacy and is committed to protecting your personal data. This privacy policy will inform you of how we look after your personal data, tell you about your privacy rights and how the law protects you.
</p>
<p>We keep our data privacy notice under regular review and will notify you if there are changes that fundamentally affect the way your personal data is processed by Listers.</p>
<h3>Who are we?</h3>
<p>Listers Group is made up of three legal entities (shown above) and trade as the businesses listed below. Listers Group ("Listers") is the data controller (address below) and is engaged in the sales, service and repair of motor
vehicles. </p>
<p>Data Protection is the responsibility of the Data Management Team. The contact details for which are:</p>
<pre><code> Data Management Team (or email dmt@listers.co.uk)
Listers Group Ltd
Othello House
Banbury Road
Stratford-upon-Avon
CV37 7GY
</code></pre>
<h3>What personal information do we collect and how?</h3>
<p>Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).</p>
<p>For any matters relating to potential or actual employment we may process the following personal data:</p>
<ul>
<li>Names</li>
<li>Addresses</li>
<li>Telephone numbers</li>
<li>Email addresses</li>
<li>Date of birth</li>
<li>Next of kin (including emergency contact details)</li>
<li>Bank details</li>
<li>National Insurance number</li>
<li>Proof of right to work in the UK</li>
<li>Education</li>
<li>Qualifications</li>
<li>Employment history</li>
<li>Medical information relating to role</li>
<li>Proof of identification including an up-to-date photograph</li>
<li>Driving licence</li>
<li>Driving endorsements</li>
<li>Notification of criminal convictions. </li>
<li>Disclosure and Barring Service checks are made in for specific roles.</li>
</ul>
<p>Where relevant, should further information be required we will need specific consent from the individual concerned before the information is supplied to us.</p>
<p>At special events organised by us or on our behalf notices will, if relevant, be posted advising that filming and photography is in progress. If you do not wish to participate you may advise the hosts and they will oblige.
Staying ‘in shot’ is considered consent.</p>
<p>The personal data you provide to us directly, and any response we give, may be done face-to-face, by telephone, email/social media, SMS/text, post, online/live chat or video call.</p>
<p>Personal data not collected from the individual to whom it relates may have been passed to us via a vehicle manufacturer/importer, recruitment services and other third parties.</p>
<p>Data is stored on computer and paper systems.</p>
<p>Except as set out below, we do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health, and genetic and biometric data). </p>
<h3>Why do we need this information and under what legal basis do we process it?</h3>
<p>We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:</p>
<ul>
<li>Where we need to perform the contract we are about to enter into, have entered into with you or are intending to enter into; or</li>
<li>Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; or</li>
<li>Where we need to comply with legal and regulatory requirements.</li>
<li>Generally, we do not rely on consent as a legal basis for processing your personal data although we will utilise the contact preferences we hold for you before sending direct marketing communications to personal email
addresses or for communications unrelated to employment. </li>
<li>More particularly, we will process your personal data in the following scenarios: <ul>
<li>Internal record keeping and verifying the accuracy of the data we hold.</li>
<li>Absence management</li>
<li>Training</li>
<li>Identification and prevention of fraud.</li>
<li>Recovery of debts. This may include special category personal data.</li>
<li>Enhancement or modification or otherwise improvement of our services. </li>
<li>Improvement in the safety and security of our customers, employees and third parties for whom we have a duty of care.</li>
<li>Driving licence audits</li>
<li>Maintaining of security standards.</li>
<li>Bringing or defending of legal claims. This may include special category personal data.</li>
<li>Responding to enquiries and requests.</li>
<li>Surveys</li>
<li>Competitions</li>
<li>Quizzes</li>
<li>Promotions</li>
<li>Referrals</li>
<li>Vouchers</li>
<li>Special events </li>
</ul>
</li>
</ul>
<p>Any ongoing communications beyond an enquiry are based on there being a relationship between you and Listers and that you would expect to be contacted to maintain the services stated.</p>
<p>The data is held for contract and/or contact purposes and to comply with our legal obligations to provide information about employment, pay, pension and benefits. Failure to provide this information or providing information that
is found to be inaccurate or incomplete may impact on our ability to offer or provide ongoing employment. For employment applications some data processing, using psychometric tests may be automated as part of the administration
decision making process; the results are not published but may be used as part of the recruitment process.</p>
<p>Further information:</p>
<ul>
<li>Some telephone and video calls (other than internal) are recorded for quality and training purposes or to assist legal action. If recorded, the call is held indefinitely.</li>
<li>CCTV images are held for the purpose of crime prevention, crime detection and/or public safety.</li>
</ul>
<h3>How long do we keep the data?</h3>
<p>We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting
requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Please also see 'Your Legal
Rights'.</p>
<p>CCTV images are held for 30 days.</p>
<p>Contact and application details from applications that are unsuccessful are held for 24 months for purpose of consideration in other roles. 1 month prior to deletion a communication will be sent asking if you wish for the
information to kept for a further 24 months. The information held can be removed at any time if requested by the applicant.</p>
<h3>With whom do we share your data?</h3>
<p>We will share your personal data with: * The vehicle manufacturer/importer, as a data controller, as part of our franchise agreement or, if carried out under an Agency agreement, in our position as data processor. * Third-party
data processors where we maintain control of the information’s use. * Third-party data processors where data is transferred to them on a project basis and they operate as per our instructions.</p>
<p>We will pass your personal data to UK government departments in relation to the collection of taxes, National Insurance, and the payments of relevant government Benefits. Information may also be passed to nominated Listers'
partners for the provision of pensions, employment services and company benefits. </p>
<p>No information is passed to any organisations that are not contractually engaged with Listers operations except:</p>
<ul>
<li>To agencies for the matter of legal obligation, legal defence or enforcement</li>
<li>Payment of any fines, duties, tolls, congestion charges or other sums which become payable related to your use of vehicles registered to Listers. </li>
</ul>
<p>We will disclose your personal data to third parties with whom we choose to sell, transfer or merge part of our business or our assets. If such a change happens to our business, you will be advised of the change prior to
completion and the new owners may use your personal data in the way set out in this privacy policy. We do not sell data under any other circumstances.</p>
<p>Organisations to which we pass data that are outside of the European Economic Area are required to apply the same level of data protection as required by UK legislation. In addition to this, any data processed in the United
States of America is done so using standard contractual clauses.</p>
<h3>How do we secure and protect your personal data?</h3>
<p>We use appropriate technical and organisational measures to protect all data for which we are responsible against theft, destruction, damage, loss, manipulation or unauthorised access.</p>
<p>We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.</p>
<p>We are certified Cyber Essentials Plus - an independently verified scheme operated by National Cyber Security Centre.</p>
<h3>Your Legal Rights</h3>
<p>Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:</p>
<ul>
<li>Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are processing that data lawfully.</li>
<li>Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to
us.</li>
<li>Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. </li>
<li>Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override your rights and freedoms.</li>
<li>Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: <ul>
<li>If you want us to establish the data's accuracy;</li>
<li>Where our use of the data is unlawful but you do not want us to erase it;</li>
<li>Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;</li>
<li>You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. </li>
</ul>
</li>
<li>Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. We are unable to make any guarantees about the third party’s system’s
compatibility with the data we provide. </li>
<li>Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.</li>
</ul>
<p>If you wish to exercise any of the rights set out above, please contact our Data Management Team using the contact details above.</p>
<p>Under most circumstances you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, for requests which are clearly unfounded, repetitive or excessive, we will charge of £25. We
will also charge £25 per each additional hour it takes to provide the data. Before proceeding we will advise of the total charge relevant to your request, which will be based on the shortest amount of time we expect to take
collating the data. If we take longer than the expected time the charge will not increase. Alternatively, we could refuse to comply with your request in these circumstances.</p>
<p>We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.</p>
<p>We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and
keep you updated. </p>
<p>In responding to your request, we will send you a link to the encrypted data which will be available for you to download for 6 days. We will only provide copies of the data we hold at the time of your request. In cases where
telephone calls or video calls are requested, the data is provided in mp3 format. Listers does not offer a transcript service.</p>
<p>You have the right to make a complaint to the UK supervisory authority for data protection matters, the Information Commissioner's Office (ICO). The ICO would generally advise, and we would appreciate, the opportunity to examine
your concerns before you approach them so may we ask that you contact us in the first instance. The address to contact them is:</p>
<pre><code> Casework
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
</code></pre>
<p>It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.</p>
<h4>Third Party Service Providers</h4>
<p>These organisations provide services to Listers Group and may be passed qualified personal data in order to fulfil those services. They may be involved in customer contact on our behalf and/or nominated by the vehicle
manufacturer/importer.</p>
<ul>
<li><a href="https://careers.listers.co.uk">Kallidus Recruit</a> Recruitment</li>
<li><a href="listers.rewardgateway.co.uk/Privacy">Reward Gateway (UK) Limited</a> Employee Benefits</li>
<li><a href="https://listers.e-days.com">e-Days</a> Annual Leave and Absence Management</li>
</ul>
<h2>Listers Group website</h2>
<h3>Cookies</h3>
<p>Listers uses a number of cookies — small text files that are read by listers.co.uk — to store preferences and settings, to help us identify your web browser across page loads and to analyse how listers.co.uk is used.</p>
<p>We also use third party web beacons, which are prohibited from collecting your personal information, to help compile analytics, analyse the way in which listers.co.uk is used and to help serve targeted advertising to you when
you’re not on listers.co.uk.</p>
<p>You can learn more about the cookies we use on listers.co.uk and how to control them by visiting our <a href="/cookies">Cookies</a> page.</p>
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DATA PRIVACY
Your privacy is important to us. Our privacy notice outlines how we use the data
you submit to us.
Employees and prospective employees: Please see the Employee Privacy Notice.
PRIVACY NOTICE - CUSTOMERS AND PROSPECTIVE CUSTOMERS
Any information provided will be used and protected in accordance with current
data protection legislation and any subsequent legislation as appropriate.
Our ICO registration numbers:
* Listers Group Limited: Z5872022
* Falcon of Hull and Lincolnshire Limited: Z6900877
* Listers Hull Limited: Z1048042
USE OF YOUR PERSONAL INFORMATION
Listers Group respects your privacy and is committed to protecting your personal
data. This privacy policy will inform you of how we look after your personal
data, tell you about your privacy rights and how the law protects you.
We keep our data privacy notice under regular review and will notify you if
there are changes that fundamentally affect the way your personal data is
processed by Listers.
WHO ARE WE?
Listers Group is made up of three legal entities (shown above) and trade as the
businesses listed below. Listers Group ("Listers") is the data controller
(address below) and is engaged in the sales, service and repair of motor
vehicles.
Data Protection is the responsibility of the Data Management Team. The contact
details for which are:
Data Management Team
Listers Group Ltd
Othello House
Banbury Road
Stratford-upon-Avon
CV37 7GY
or digitally via: listers.co.uk/update-our-records or email dmt@listers.co.uk
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include data
where the identity has been removed (anonymous data).
For the engagement in the sales, service and repair of motor vehicles this
personal data includes:
* Names
* Addresses
* Telephone numbers
* Email addresses
* Vehicle details (current and potential)
For more specific engagement, including finance and insurance agreements, it
could also include:
* Date of birth
* Financial information
* Employment information
* Details from driving licences
* Details from passports
* For reasons of identification and security we may also need to take a copy of
your driving licence and/or passport.
At special events organised by us or on our behalf notices will, if relevant, be
posted advising that filming and photography is in progress. If you do not wish
to participate you may advise the hosts and they will oblige. Staying ‘in shot’
is considered consent.
Vehicles we offer for test drive or loan may be fitted with a recording or
tracking device that may record driving style, location, and speed for the
purposes of safety, crime detection, crime prevention, and/or accident
management. Such devices are removed, or the data deleted prior to a subsequent
sale.
The personal data you provide to us directly, and any response we give, may be
done face-to-face, by telephone, email/social media (which may include
personalised videos), SMS/text, post, online/live chat.
Personal data may also have been passed to us via a vehicle
manufacturer/importer, finance provider, Motability Scheme or other third-party
to which you have provided personal data and requested a response.
Data is stored on computer and paper systems.
Except as set out below, we do not collect any Special Categories of personal
data about you (this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions, trade
union membership, information about your health, and genetic and biometric
data). We may invite customers to inform us if they have any additional support
and assistance requirements regarding vulnerability. By informing us of your
requirements for additional support or assistance, you give us explicit
permission to inform any third party where we have a requirement to disclose the
nature of the assistance or support given. Should you choose to refuse
permission, we will not be able to proceed with your previous requests relating
to intention to create a contract.
WHY DO WE NEED THIS INFORMATION AND UNDER WHAT LEGAL BASIS DO WE PROCESS IT?
We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
* Where we need to perform the contract we are about to enter into, have
entered into with you or are intending to enter into; or
* Where it is necessary for our legitimate interests and your interests and
fundamental rights do not override those interests; or
* Where we need to comply with legal and regulatory requirements.
* Generally, we do not rely on consent as a legal basis for processing your
personal data although we will utilise the contact preferences we hold for
you before sending direct marketing communications or for communications
unrelated to your enquiry and where you did not contract with us.
* More particularly, we will process your personal data in the following
scenarios; for any of which direct marketing may be undertaken:
* Service and MOT schedules and other workshop events
* Warranty
* Product recalls
* Surveys
* Competitions
* Quizzes
* Promotions
* Referrals
* Vouchers
* Special events
* Account reviews
* End of contract notifications
* Making appointments
* Product launches
* Accessories
* Sales ownership or usership schedules and buying patterns
* Relating to vehicle safety or specification standards;
* Processing which does not include marketing:
* Internal record keeping and verifying the accuracy of the data we hold.
* Identification and prevention of fraud.
* Recovery of debts. This may include special category personal data.
* Enhancement or modification or otherwise improvement of our services.
* Improvement in the safety and security of our customers, employees and
third parties for whom we have a duty of care.
* Bringing or defending of legal claims. This may include special category
personal data.
* Responding to enquiries and requests.
* Specific communications for safety related recalls which may be processed
by us on behalf of the manufacturer. In these circumstances we may ignore
specific contact preferences if the recall is deemed to be in the vital
interests of the vehicle owner/driver.
* Finance and Insurance: By making an application for credit you give
permission to share your personal information with one or more lenders for
the purpose of applying for credit on your behalf. The applications may be
consecutive and will only take place if suitable terms cannot be achieved
from previous applications. In applying you confirm that:
* The information supplied on the credit proposal is true and correct. You
agree that in the event that any false information has been given or an
untrue statement made which the finance company relied on, they have the
right to terminate the agreement.
* You authorise the lenders to make a credit search with one or more credit
reference agencies, which will be recorded by those agencies.
* The lender may carry out more than one search.
* You are aware that credit scoring may have been used in the
decision-making process.
* You agree that the lenders can, at any time, disclose details about the
application, agreement and the conduct of the account to a licensed
credit agency or introducing Dealer/Broker for the purposes of:
* Fraud
* Crime prevention
* Tracing customers
* any other legitimate purpose
* You acknowledge that the lenders may refuse to enter into an agreement
without stating a reason.
* You acknowledge that if you take out a credit or hire product, the lender
may also make periodic searches at Credit Rating Agencies (CRAs) to
manage your account and will exchange information about you with CRAs on
an ongoing basis, including about your settled accounts and any debts not
fully repaid on time. Please note, should you choose not to take up the
credit or hire agreement when your application is first submitted to the
finance company, they will perform an additional credit search for any
subsequent applications for finance thereafter. This will be necessary in
the event the subsequent application(s) differ to the initial application
(i.e. varying product details, finance term, etc.) and/or where the
initial application is being re-submitted 90 days (or more) later.
Any ongoing communications beyond an enquiry are based on there being a
relationship between you and Listers and that you would expect to be contacted
to maintain the services stated.
* You have the right to choose to amend a contact preference at any point.
Choosing to object or restrict how we may process the data or failing to
provide the information we need may impact on our ability to provide the
services detailed. We will action amendments and deletions as quickly as
possible, but it may take up to 28 days to be reflected in all our systems.
* We consider the ongoing communication necessary to maintain the relationship
we have with you and promote our business and services in line with estimated
ownership or usership patterns. We consider that the information or
notification of events is important to you and failure to act could
negatively impact vehicle ownership or usage: These events may include:
* The manufacturer warranty being invalidated.
* Vehicle safety being compromised.
* The vehicle not being legally permitted to be driven.
* Additional or excess charges being recognised.
* The vehicle's residual value being reduced.
* Removal of the vehicle from your possession due to the expiration of the
finance agreement.
* You may request alternative contact preferences for any data we send to
vehicle manufacturer/importers without impacting the relationship between
yourself and Listers.
Further information:
* Telephone calls may be recorded and used for quality and training purposes.
* Some communication is carried out using video calls. This method is used
primarily for the verification of information, such as forms of
identification or financial details. The communications are not recorded.
* CCTV images are held for the purpose of crime prevention, crime detection
and/or public safety.
* You may be offered the opportunity to have images of your vehicle handover
posted to one of our social media outlets. Any images posted may be shared
within the Listers Group but may be removed on request.
* By signing any order form relating to VAT-free vehicle sales you are giving
consent to process personal data that may be classed as Special Category of
Personal Data in order to fulfil a contract. Should you not wish for Listers
to process this category of data, please do not sign the order form.
HOW LONG DO WE KEEP THE DATA?
We will only retain your personal data for as long as reasonably necessary to
fulfil the purposes for which we collected it, including for the purposes of
satisfying any legal, regulatory, tax, accounting or reporting requirements. We
may retain your personal data for a longer period in the event of a complaint or
if we reasonably believe there is a prospect of litigation in respect to our
relationship with you. Please also see 'Your Legal Rights'.
Personal data collected as part of an enquiry which did not result in a
transaction with Listers, and where no contact preferences are recorded or the
right to remove, restrict or object to processing has been actioned, is removed
6 months from the date of the last communication from you to Listers, unless you
request to defer the enquiry by stating a future contact date. Where contact
preferences have been recorded the data will be removed after 24 months of
inactivity from the date of the last communication between you to Listers.
Where a transaction exists, but no communication exists, personal data will be
removed after 42 months from the date of the last transaction between you to
Listers.
CCTV images are held for 30 days. Telephone calls, if recorded, are held
indefinitely.
WITH WHOM DO WE SHARE YOUR DATA?
We will share your personal data with:
* The vehicle manufacturer/importer, as a data controller, as part of our
franchise agreement or if carried out under and Agency agreement, in our
position as data processor.
* Finance and insurance providers (where relevant) as a data controller.
* Third-party data processors where we maintain control of the information’s
use.
* Third-party data processors where data is transferred to them on a project
basis and they operate as per our instructions.
No information is passed to any organisations that are not contractually engaged
with Listers operations except:
* To agencies for the matter of legal obligation, legal defence or enforcement
* Payment of any fines, duties, tolls, congestion charges or other sums which
become payable related to your use of vehicles registered to Listers.
We will disclose your personal data to third parties with whom we choose to
sell, transfer or merge part of our business or our assets. If such a change
happens to our business, you will be advised of the change prior to completion
and the new owners may use your personal data in the way set out in this privacy
policy. We do not sell data under any other circumstances.
Organisations to which we pass data that are outside of the European Economic
Area are required to apply the same level of data protection as required by UK
legislation. In addition to this, any data processed in the United States of
America is done so using standard contractual clauses.
HOW DO WE SECURE AND PROTECT YOUR PERSONAL DATA?
We use appropriate technical and organisational measures to protect all data for
which we are responsible against theft, destruction, damage, loss, manipulation
or unauthorised access.
We have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are
legally required to do so.
We are certified Cyber Essentials Plus - an independently verified scheme
operated by National Cyber Security Centre.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in
relation to your personal data. You have the right to:
* Request access to your personal data (commonly known as a "subject access
request"). This enables you to receive a copy of the personal data we hold
about you and to check that we are processing that data lawfully. See further
information below.
* Request correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to us.
* Request erasure of your personal data. This enables you to ask us to delete
or remove personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply
with local law. Note, however, that we may not always be able to comply with
your request of erasure for specific legal reasons which will be notified to
you, if applicable, at the time of your request.
* Object to processing of your personal data where we are relying on a
legitimate interest (or those of a third party) and there is something about
your particular situation which makes you want to object to processing on
this ground as you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we are processing your personal data
for direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override your
rights and freedoms.
* Request restriction of processing of your personal data. This enables you to
ask us to suspend the processing of your personal data in the following
scenarios:
* If you want us to establish the data's accuracy;
* Where our use of the data is unlawful but you do not want us to erase it;
* Where you need us to hold the data even if we no longer require it as you
need it to establish, exercise or defend legal claims;
* You have objected to our use of your data but we need to verify whether we
have overriding legitimate grounds to use it.
* Request the transfer of your personal data to you or to a third party. We
will provide to you, or a third party you have chosen, your personal data in
a structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided consent
for us to use or where we used the information to perform a contract with
you. We are unable to make any guarantees about the third party’s system’s
compatibility with the data we provide.
* Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent,
we may not be able to provide certain products or services to you. We will
advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact our Data
Management Team using the contact details above.
Under most circumstances you will not have to pay a fee to access your personal
data (or to exercise any of the other rights). However, for requests which are
clearly unfounded, repetitive or excessive, we will charge of £25 per hour per
data set relating to each vehicle. Before proceeding we will advise of the total
charge relevant to your request, which will be based on the shortest amount of
time we expect to take collating the data. If we take longer than the expected
time the charge will not increase. Alternatively, we could refuse to comply with
your request in these circumstances.
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal data
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to
speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it
could take us longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and keep you
updated.
Please note that there may be requests for which we are unable to supply the
data you have asked for. This may be because the data is deemed confidential or
legally privileged. In addition, we are not obliged to supply specific technical
vehicle information as this is not considered personal information. These
exceptions may include any communications with the relevant vehicle manufacturer
and/or any responses we give to The Motor Ombudsman, the National Conciliation
Service, the Financial Ombudsman, the Financial Conduct Authority or any other
supervisory authority or dispute resolution service.
In responding to your request, we will send you a link to the encrypted data
which will be available for you to download for 6 days. We will only provide
copies of the data we hold at the time of your request. In cases where telephone
calls or video calls are requested, the data is provided in mp3 or .mp4 format.
We do not offer a transcript service.
You have the right to make a complaint to the UK supervisory authority for data
protection matters, the Information Commissioner's Office (ICO). The ICO would
generally advise, and we would appreciate, the opportunity to examine your
concerns before you approach them so may we ask that you contact us in the first
instance. The address to contact them is:
Casework
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
It is important that the personal data we hold about you is accurate and
current; including which vehicle or vehicles you current own/maintain. Please
keep us informed if your personal data changes during your relationship with us.
LISTERS GROUP COMPANIES
* Audi Birmingham
* Audi Coventry
* Audi Stratford
* Audi Worcester
* Lexus Bristol
* Lexus Cheltenham
* Lexus Coventry
* Lexus Lincoln
* Listers Audi
* Listers Audi Birmingham
* Listers Audi Coventry
* Listers Audi Stratford
* Listers Audi Worcester
* Listers BMW
* Listers BMW Boston
* Listers BMW King's Lynn
* Listers CUPRA Coventry
* Listers CUPRA Worcester
* Listers Honda Northampton
* Listers Honda Solihull
* Listers Honda Stratford
* Listers Jaguar Droitwich
* Listers Jaguar Solihull
* Listers Land Rover Droitwich
* Listers Land Rover Hereford
* Listers Land Rover Solihull
* Listers Lexus Bristol
* Listers Lexus Cheltenham
* Listers Lexus Coventry
* Listers Lexus Lincoln
* Listers MINI
* Listers MINI Boston
* Listers MINI King's Lynn
* Listers Omoda / Jaecoo Solihull
* Listers Omoda / Jaecoo Lincoln
* Listers Paint & Body Centre Boston
* Listers Paint & Body Centre Coventry
* Listers Paint & Body Centre Droitwich
* Listers SEAT Coventry
* Listers SEAT Worcester
* Listers Škoda Banbury Service Centre
* Listers Škoda Coventry
* Listers Toyota Boston
* Listers Toyota Bristol North
* Listers Toyota Bristol South
* Listers Toyota Cheltenham
* Listers Toyota Coventry
* Listers Toyota Grantham
* Listers Toyota Lincoln
* Listers Toyota Nuneaton
* Listers Toyota Stratford
* Listers Van Centre
* Listers Van Centre Coventry
* Listers Van Centre Worcestershire
* Listers Volkswagen Banbury Service Centre
* Listers Volkswagen Commercial Vehicles
* Listers Volkswagen Commercial Vehicles Coventry
* Listers Volkswagen Commercial Vehicles Worcester
* Listers Volkswagen Commercial Vehicles Worcestershire
* Listers Volkswagen Coventry
* Listers Volkswagen Evesham
* Listers Volkswagen Loughborough
* Listers Volkswagen Nuneaton
* Listers Volkswagen Stratford
* Listers Volkswagen Worcester
* Listers Volvo Leamington
* Listers Volvo Worcester
* Mercedes-Benz of Boston
* Mercedes-Benz of Grimsby
* Mercedes-Benz of Hull
* Mercedes-Benz of Lincoln
* Porsche Centre Hull
* smart of Hull
* smart of Lincoln
THIRD-PARTY DATA CONTROLLERS AND PROCESSOR
The following list of data controllers and processor to whom we pass personal
data have made their own privacy policies and/or notices available. These can be
viewed using the links shown below:
MANUFACTURERS/IMPORTERS
* Audi - Volkswagen Group United Kingdom Limited
* BMW - BMW (UK) Limited
* Honda - Honda Motor Co Limited
* Jaguar - Jaguar Land Rover Limited
* Land Rover - Jaguar Land Rover Limited
* Mercedes-Benz - Mercedes-Benz Cars UK Limited (including smart)
* Omoda / Jaecoo UK Limited
* MINI - BMW (UK) Limited
* Porsche - Porsche Cars Great Britain Limited
* SEAT - Volkswagen Group United Kingdom Limited
* Škoda - Volkswagen Group United Kingdom Limited
* smart - Daimler AG
* Toyota - Toyota (GB) PLC
* Lexus - Toyota (GB) PLC (Lexus Division)
* Volvo - Volvo Car UK Limited
* Volkswagen - Volkswagen Group United Kingdom Limited
FINANCE PROVIDERS
* Black Horse Limited (including Jaguar Financial Services Limited / Land Rover
Financial Services Limited)
* BMW Financial Services GB Limited (including Alphera Financial Services)
* Bumper International Limited
* Close Brothers Group PLC t/a Close Brothers Motor Finance
* DealTrak
* Elavon Limited t/a Opayo
* Evolution Funding Ltd
* Honda Finance Europe PLC t/a Honda Financial Services
* Marsh Finance Limited
* Mercedes-Benz Financial Services Limited
* Redline Finance (trading name of Toyota Financial Services (UK) PLC)
* Santander Consumer UK PLC t/a Santander Consumer Finance (including Volvo
Financial Services)
* Startline Finance Limited
* Toyota Financial Services (UK) PLC
* Volkswagen Financial Services Limited
THIRD PARTY SERVICE PROVIDERS
These organisations provide services to Listers Group and we may pass personal
data to them in order for them to fulfil those services, which may include a
contract between Listers and a customer.
* Assurant RAC warranty
* Auto Process/Future45 Insurance products
* AX Automotive Accident management service and vehicle/temporary insurance
management
* Car Care Plan Extended warranties
* eDynamix Global Ltd Aftersales process and Service Plans
* EMaC Service Plans
* Liquid Fleet Services Ltd Processing of penalty charge notices
* Motability "The Car and Scooter Scheme for disabled people"
* Reputation.com Customer reviews
* Smart Survey Customer surveys
* Survey Monkey Customer surveys
THIRD PARTY SERVICE PROVIDERS - DATA SERVICES
These organisations provide services to Listers Group and may be passed
qualified personal data in order to fulfil those services. They may be involved
in customer contact on our behalf and/or nominated by the vehicle
manufacturer/importer.
* Auto Events - Mercedes-Benz Marketing
* Direct Affinity Events Ltd Marketing
* Esme Solutions Ltd Marketing
* IHS Markit Ltd Marketing
* ITG Ltd Direct marketing
* Mailadoc Ltd Marketing / Fulfilment Services
* Martec Europe Assessment and training services
* Omnicom Media Group t/a Rapp Marketing
* Pure Driven Marketing Marketing
* Rhino Design (Manchester) Ltd Marketing / Event Management
* Sivast Ltd t/a Prontaprint Marketing / Printing / Fulfilment Services
PRIVACY NOTICE - EMPLOYEES AND APPLICANTS
Any information provided will be used and protected in accordance with current
data protection legislation and any subsequent legislation as appropriate.
Our ICO registration numbers:
* Listers Group Limited: Z5872022
* Falcon of Hull and Lincolnshire Limited: Z6900877
* Listers Hull Limited: Z1048042
USE OF YOUR PERSONAL INFORMATION
Listers Group respects your privacy and is committed to protecting your personal
data. This privacy policy will inform you of how we look after your personal
data, tell you about your privacy rights and how the law protects you.
We keep our data privacy notice under regular review and will notify you if
there are changes that fundamentally affect the way your personal data is
processed by Listers.
WHO ARE WE?
Listers Group is made up of three legal entities (shown above) and trade as the
businesses listed below. Listers Group ("Listers") is the data controller
(address below) and is engaged in the sales, service and repair of motor
vehicles.
Data Protection is the responsibility of the Data Management Team. The contact
details for which are:
Data Management Team (or email dmt@listers.co.uk)
Listers Group Ltd
Othello House
Banbury Road
Stratford-upon-Avon
CV37 7GY
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include data
where the identity has been removed (anonymous data).
For any matters relating to potential or actual employment we may process the
following personal data:
* Names
* Addresses
* Telephone numbers
* Email addresses
* Date of birth
* Next of kin (including emergency contact details)
* Bank details
* National Insurance number
* Proof of right to work in the UK
* Education
* Qualifications
* Employment history
* Medical information relating to role
* Proof of identification including an up-to-date photograph
* Driving licence
* Driving endorsements
* Notification of criminal convictions.
* Disclosure and Barring Service checks are made in for specific roles.
Where relevant, should further information be required we will need specific
consent from the individual concerned before the information is supplied to us.
At special events organised by us or on our behalf notices will, if relevant, be
posted advising that filming and photography is in progress. If you do not wish
to participate you may advise the hosts and they will oblige. Staying ‘in shot’
is considered consent.
The personal data you provide to us directly, and any response we give, may be
done face-to-face, by telephone, email/social media, SMS/text, post, online/live
chat or video call.
Personal data not collected from the individual to whom it relates may have been
passed to us via a vehicle manufacturer/importer, recruitment services and other
third parties.
Data is stored on computer and paper systems.
Except as set out below, we do not collect any Special Categories of personal
data about you (this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions, trade
union membership, information about your health, and genetic and biometric
data).
WHY DO WE NEED THIS INFORMATION AND UNDER WHAT LEGAL BASIS DO WE PROCESS IT?
We will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
* Where we need to perform the contract we are about to enter into, have
entered into with you or are intending to enter into; or
* Where it is necessary for our legitimate interests and your interests and
fundamental rights do not override those interests; or
* Where we need to comply with legal and regulatory requirements.
* Generally, we do not rely on consent as a legal basis for processing your
personal data although we will utilise the contact preferences we hold for
you before sending direct marketing communications to personal email
addresses or for communications unrelated to employment.
* More particularly, we will process your personal data in the following
scenarios:
* Internal record keeping and verifying the accuracy of the data we hold.
* Absence management
* Training
* Identification and prevention of fraud.
* Recovery of debts. This may include special category personal data.
* Enhancement or modification or otherwise improvement of our services.
* Improvement in the safety and security of our customers, employees and
third parties for whom we have a duty of care.
* Driving licence audits
* Maintaining of security standards.
* Bringing or defending of legal claims. This may include special category
personal data.
* Responding to enquiries and requests.
* Surveys
* Competitions
* Quizzes
* Promotions
* Referrals
* Vouchers
* Special events
Any ongoing communications beyond an enquiry are based on there being a
relationship between you and Listers and that you would expect to be contacted
to maintain the services stated.
The data is held for contract and/or contact purposes and to comply with our
legal obligations to provide information about employment, pay, pension and
benefits. Failure to provide this information or providing information that is
found to be inaccurate or incomplete may impact on our ability to offer or
provide ongoing employment. For employment applications some data processing,
using psychometric tests may be automated as part of the administration decision
making process; the results are not published but may be used as part of the
recruitment process.
Further information:
* Some telephone and video calls (other than internal) are recorded for quality
and training purposes or to assist legal action. If recorded, the call is
held indefinitely.
* CCTV images are held for the purpose of crime prevention, crime detection
and/or public safety.
HOW LONG DO WE KEEP THE DATA?
We will only retain your personal data for as long as reasonably necessary to
fulfil the purposes for which we collected it, including for the purposes of
satisfying any legal, regulatory, tax, accounting or reporting requirements. We
may retain your personal data for a longer period in the event of a complaint or
if we reasonably believe there is a prospect of litigation in respect to our
relationship with you. Please also see 'Your Legal Rights'.
CCTV images are held for 30 days.
Contact and application details from applications that are unsuccessful are held
for 24 months for purpose of consideration in other roles. 1 month prior to
deletion a communication will be sent asking if you wish for the information to
kept for a further 24 months. The information held can be removed at any time if
requested by the applicant.
WITH WHOM DO WE SHARE YOUR DATA?
We will share your personal data with: * The vehicle manufacturer/importer, as a
data controller, as part of our franchise agreement or, if carried out under an
Agency agreement, in our position as data processor. * Third-party data
processors where we maintain control of the information’s use. * Third-party
data processors where data is transferred to them on a project basis and they
operate as per our instructions.
We will pass your personal data to UK government departments in relation to the
collection of taxes, National Insurance, and the payments of relevant government
Benefits. Information may also be passed to nominated Listers' partners for the
provision of pensions, employment services and company benefits.
No information is passed to any organisations that are not contractually engaged
with Listers operations except:
* To agencies for the matter of legal obligation, legal defence or enforcement
* Payment of any fines, duties, tolls, congestion charges or other sums which
become payable related to your use of vehicles registered to Listers.
We will disclose your personal data to third parties with whom we choose to
sell, transfer or merge part of our business or our assets. If such a change
happens to our business, you will be advised of the change prior to completion
and the new owners may use your personal data in the way set out in this privacy
policy. We do not sell data under any other circumstances.
Organisations to which we pass data that are outside of the European Economic
Area are required to apply the same level of data protection as required by UK
legislation. In addition to this, any data processed in the United States of
America is done so using standard contractual clauses.
HOW DO WE SECURE AND PROTECT YOUR PERSONAL DATA?
We use appropriate technical and organisational measures to protect all data for
which we are responsible against theft, destruction, damage, loss, manipulation
or unauthorised access.
We have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are
legally required to do so.
We are certified Cyber Essentials Plus - an independently verified scheme
operated by National Cyber Security Centre.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in
relation to your personal data. You have the right to:
* Request access to your personal data (commonly known as a "subject access
request"). This enables you to receive a copy of the personal data we hold
about you and to check that we are processing that data lawfully.
* Request correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to us.
* Request erasure of your personal data. This enables you to ask us to delete
or remove personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply
with local law. Note, however, that we may not always be able to comply with
your request of erasure for specific legal reasons which will be notified to
you, if applicable, at the time of your request.
* Object to processing of your personal data where we are relying on a
legitimate interest (or those of a third party) and there is something about
your particular situation which makes you want to object to processing on
this ground as you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we are processing your personal data
for direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override your
rights and freedoms.
* Request restriction of processing of your personal data. This enables you to
ask us to suspend the processing of your personal data in the following
scenarios:
* If you want us to establish the data's accuracy;
* Where our use of the data is unlawful but you do not want us to erase it;
* Where you need us to hold the data even if we no longer require it as you
need it to establish, exercise or defend legal claims;
* You have objected to our use of your data but we need to verify whether we
have overriding legitimate grounds to use it.
* Request the transfer of your personal data to you or to a third party. We
will provide to you, or a third party you have chosen, your personal data in
a structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided consent
for us to use or where we used the information to perform a contract with
you. We are unable to make any guarantees about the third party’s system’s
compatibility with the data we provide.
* Withdraw consent at any time where we are relying on consent to process your
personal data. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent,
we may not be able to provide certain products or services to you. We will
advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact our Data
Management Team using the contact details above.
Under most circumstances you will not have to pay a fee to access your personal
data (or to exercise any of the other rights). However, for requests which are
clearly unfounded, repetitive or excessive, we will charge of £25. We will also
charge £25 per each additional hour it takes to provide the data. Before
proceeding we will advise of the total charge relevant to your request, which
will be based on the shortest amount of time we expect to take collating the
data. If we take longer than the expected time the charge will not increase.
Alternatively, we could refuse to comply with your request in these
circumstances.
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal data
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to
speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it
could take us longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and keep you
updated.
In responding to your request, we will send you a link to the encrypted data
which will be available for you to download for 6 days. We will only provide
copies of the data we hold at the time of your request. In cases where telephone
calls or video calls are requested, the data is provided in mp3 format. Listers
does not offer a transcript service.
You have the right to make a complaint to the UK supervisory authority for data
protection matters, the Information Commissioner's Office (ICO). The ICO would
generally advise, and we would appreciate, the opportunity to examine your
concerns before you approach them so may we ask that you contact us in the first
instance. The address to contact them is:
Casework
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.
THIRD PARTY SERVICE PROVIDERS
These organisations provide services to Listers Group and may be passed
qualified personal data in order to fulfil those services. They may be involved
in customer contact on our behalf and/or nominated by the vehicle
manufacturer/importer.
* Kallidus Recruit Recruitment
* Reward Gateway (UK) Limited Employee Benefits
* e-Days Annual Leave and Absence Management
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Legal Notices and Reports Other pages, notices and reports available in this
section:
* Full Company Details
* Terms & Conditions
* Privacy Policy
* Consumer Rights
* Modern Slavery Statement
* Tax Strategy
* Gender Pay Gap
* Corporate Governance
* Complaints Procedure
* FCA Authorisation
Our Brands
* Audi
* BMW
* CUPRA
* Honda
* Jaguar
* Land Rover
* Lexus
* Mercedes-Benz
* MINI
* OMODA
* Porsche
* SEAT
* Škoda
* Smart
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* Volkswagen Commercials
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