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Ensure data safety with encrypted, GDPR-compliant, privacy-first services.

Multi-Meeting AI Insights
Make better decisions with distilled meeting insights and actionable reports.
Integrations

Elevate your experience by seamlessly connecting tl;dv with +5000 tools.

Sales Coaching & Playbooks
Elevate sales skills with personalized coaching and performance scorecards.
Integrations
+5000 more
see all integrations
Video Conferencing

Record and transcribe meetings from Google Meet, Zoom and MS Teams.

CRM

Logs recordings, meeting notes and insights into your CRM

Calendar

Automatically record and transcribe meetings scheduled via your calendar.

Collaboration

Auto-share meeting transcripts, notes, reports & recordings into your team
collaboration app.

Project Management

Add tasks, document meeting notes and insights into your projects.

Storage

Upload recordings & transcripts into your storage app.

Notes

Automatically add meeting notes into your personal note-taking app.

Zapier & API
Integrate with your own apps via Zapier or our own API.
Sales
Empower sales teams with conversation insights. Drive success with actionable
intelligence
For Sales Managers

- Sales Playbooks & Scorecards

- Speaker analytics

- Objection handling

- Training & Onboarding

- Meeting insights reports

- Record all meetings by default

- Keyword alerts

For Sales Reps

- Auto-fill CRM

- Auto-draft follow-up emails

- Meeting evidence

- Training & Onboarding

- Speed up meeting preparation

- Track meeting notes viewers

Customer Success
Boost renewals with auto-recorded chats, CRM updates, and a focus on customer
satisfaction.
for CS Managers

- CS playbooks & scorecards

- Speaker analytics

- Voice of the customer

- Training & Onboarding

- Meeting insights reports

- Record all meetings by default

- Keyword alerts

For CS Reps

- Get buy-in with Customer Voice

- Auto-draft follow-up emails

- Auto-fill CRM

- Speed up meeting preparation

- Scalable customer onboarding

Product x Sales
Fuel innovation with customer insights from sales calls, turning feedback into
actionable product opportunities.

- Streamline Product Insights

- Capture the Voice of the Customer

- Uncover patterns & insights

- Get buy-in with Customer Voice

- Competitive intelligence

- Keyword Alerts

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1. INTRODUCTION

This policy describes what information we collect when you use tldx’s site,
services, products, and content (“Services”). It also provides information about
how we store, transfer, use, and delete that information, and what choices you
have with respect to the information.

This policy applies to tldx’s online meeting recording & transcription tool,
including the website and web applications, and other tldx websites
(collectively “the Websites”), as well as other interaction (e.g. customer
support conversations, user surveys and interviews etc.) you may have with tldx.

This policy applies where we are acting as a Data Controller with respect to the
personal data of users of our Services; in other words, where we determine the
purposes and means of the processing of that personal data. For content and data
that you upload to or make available through the Service (“User Content”), you
are responsible for ensuring this content is in accordance with our Terms of
Service, and that the content is not violating other users’ privacy.

2. DATA COLLECTION

We at tldx are committed to safeguarding the privacy of our users. Our business
model is to provide a paid service to users who need to record, index and store
meeting recordings, and does not rely on widespread collection of general user
data. We will only collect and process information that we need to deliver the
service to you, and to continue to maintain and develop the service.

tldx does not access your recordings and transcripts at any point, unless you
personally share access with individual employees for technical support. Also in
those cases only recordings and transcripts with access rights given to the
support team member will be accessed.

tldx may collect, store and process various kinds of data, with different legal
grounds, as listed below. We will not sell collected data to other companies.

USER ACCOUNT INFORMATION

Users that choose to register in tldx are asked to sign up with an external
authentication service, e.g. Google Sign-In or similar. We will fetch and store
email address, name and profile image URL from this service.

USAGE INFORMATION

When you as a user interact with the Services, we collect and process metadata
to provide additional context about the way the Service is being used. The usage
data may include your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page views and
website navigation paths, as well as information about the timing, frequency and
pattern of your service use. The source of the usage data is our server software
and our analytics tracking system.

PRODUCT ANALYTICS DATA

tldx logs activities by you and other users when the users interact with our
websites or apps, when a page or a room is visited or where there is a
conversation. We will never access the content in conversations, unless upon
specific request by the user who recorded this content with our Services.

VIDEO RECORDINGS

We alert participants via email/calendar-notification/chat-message when they
join meetings if you are recording a meeting with our service. Participants have
the option to leave the meeting. As you are using tldx to record meetings, you
are responsible for collecting consents from all participants in the meeting
prior to starting the recording. The transcript, which may also contain personal
data, is treated the same way as the video recording. Video recordings and
transcripts will not be accessed by tldx, unless upon specific request by the
user who created such recordings with tldx.

TECHNICAL LOG DATA

Like most digital services, our servers automatically collect information when
Websites or Services are accessed or used and record it in log files. This log
data may include the Internet Protocol (IP) address, the address of the web page
visited within the Services, browser type and settings, the date and time the
Services were used, information about browser configuration and plugins,
language preferences and cookie data.

DEVICE INFORMATION

tldx may collect and process information about devices used to access the
Services, including type of device, what operating system is used, device
settings, application IDs, unique device identifiers and crash data. Whether we
collect and process some or all of this information depends on the type of
device used and its settings.

tldx uses cookies on the tldx Site and other aspects of the tldx Services.
Cookies, including local shared objects, are small pieces of information that
are stored by your browser on your computer’s hard drive which work by assigning
to your computer a unique number that has no meaning outside of the tldx
Services. Most web browsers automatically accept cookies, but you can usually
configure your browser to prevent this. Not accepting cookies may make certain
features of the tldx Services unavailable to you. Through using our Services you
agree to our usage of cookies to fulfill our service agreement with you.

LOCATION INFORMATION

We receive information from you and other third-parties that helps us
approximate your location. We may, for example, use a business address submitted
by your employer, or an IP address received from your browser or device to
determine approximate location. tldx may also collect location information from
devices in accordance with the consent process provided by your device.

The legal basis for this processing is our legitimate interests cf. GDPR art. 6
(1) item f, namely using this data for the purpose of ensuring the proper
administration of our Website and business, analyzing the use of the website and
services, monitoring and improving our Website and Services, improving the user
experience, preventing abuse, and assisting users with support inquiries.

CUSTOMER SUPPORT INFORMATION

We may process information that you send to us, should you choose to submit a
ticket to our customer support. If you contact us, we may use your Account,
Transaction or Usage Information to respond.

Processing this information is required for performing the contract we entered
into with you, at your request (our Terms of Service), as well as our legitimate
interest of handling your requests cf. GDPR art. 6 (1) item f.

PRODUCT & MARKETING COMMUNICATION

We may process information that you provide to us for the purpose of subscribing
to our email newsletters. You can opt out by sending an email to privacy@tldv.io

The notification data may be processed for the purposes of sending you relevant
product information or newsletters. The legal basis for this processing is your
consent cf. GDPR art. 6 (1) item a.

TRANSACTION INFORMATION

Customers that choose to purchase a paid version of the Services provide tldx
(and our payment processors) with billing details such as credit card
information, billing email, banking information, location at the time of
transaction and/or a billing address.

The transaction data may be processed for the purpose of supplying the purchased
services and keeping proper records of those transactions. This data may be used
for the purpose of delivering the Services to you. Processing this information
is required for fulfilling the contract we entered into with you, at your
request (our Terms of Service) cf. GDPR art. 6 (1) item b. Additionally, this
information needs to be retained in order to comply with accounting and tax
regulation cf. GDPR art. 6 (1) item c.

SERVICE AND TRANSACTIONAL NOTIFICATIONS

Sometimes we’ll send you emails about your account, service changes or new
policies. You can’t opt out of this type of “service or transactional” emails
(unless you delete your account) as they are necessary information for the
Services.

The legal grounds for processing this information is that it is required for
performing our commitment about communicating changes in plans and pricing to
you in the contract we entered into with you, at your request (our Terms of
Service) cf. GDPR art. 6 (1) item b, and our legitimate interest of
communicating important information about your account to you, cf. GDPR art. 6
(1) item f.

CORRESPONDENCE INFORMATION

We may process information that you choose to share with us if you participate
in a focus group, research interview, contest, activity or event, apply for a
job, interact with our social media accounts or otherwise communicate with tldx

The correspondence data may be processed for the purposes of communicating with
you and record-keeping. The legal basis for this processing is our legitimate
interests cf. GDPR art. 6 (1) item f, namely the proper administration of our
website and business and communications with users.

For all categories of data that require your consent, we will actively ask you
for consent before collecting any data. You can give and revoke your consents by
writing an email to privacy@tldv.io.

3. DATA USE

tldx uses the collected data for various purposes:

(1) to provide and maintain our Service;

(2) to notify you about changes to our Service;

(3) to allow you to participate in interactive features of our Service when you
choose to do so;

(4) to provide customer support;

(5) to gather analysis or valuable information so that we can improve our
Service;

(6) to monitor the usage of our Service;

(7) to detect, prevent and address technical issues;

(8) to fulfill any other purpose for which you provide it;

(9) to carry out our obligations and enforce our rights arising from any
contracts entered into between you and us, including for billing and collection;

(10) to provide you with notices about your account and/or subscription,
including expiration and renewal notices, email-instructions, etc.;

(11) to provide you with news, special offers and general information about
other goods, services and events which we offer that are similar to those that
you have already purchased or enquired about unless you have opted not to
receive such information;

(12) in any other way we may describe when you provide the information;

(13) for any other purpose with your consent.

4. DATA RETENTION

Personal data that we process for any purpose or purposes shall not be kept for
longer than is necessary for that purpose or those purposes.

Transaction information will be retained for a minimum period of 5 years
following the date of the transaction, and for a maximum period of 10 years
following the date of the transaction.

In some cases it is not possible for us to specify in advance the periods for
which your personal data will be retained. In such cases, we will determine the
period of retention based on the following criteria:

(1) Account information will be retained until you decide to delete your
account.

(2) Information about you used for Product & Marketing communication will be
retained as long as you have given us consent to use this information.

(3) The period of retention of usage information will be determined based on the
need for historical data to determine statistical validity and relevance for
product decisions and technical monitoring.

(4) Sensitive personal information, including meeting recordings, is by default
deleted after 6 months of inactivity for a given user.

Regardless of the provisions above, we may retain your personal data where such
retention is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital interests of
another natural person.

5. DATA TRANSFER

We may share information about with third parties in some circumstances,
including:

(1) with your consent;

(2) to a service provider or partner who meets our data protection standards
(Information might only be delivered to necessary providers to fulfill our
service agreement with you. We will not sell data to third parties);

(3) when we have a good faith belief it is required by law, such as pursuant to
a subpoena or other legal process;

(4) to protect the vital interest of others, when we have reason to believe that
doing so will prevent harm to someone or illegal activities.

Our categories of service providers and partners are:

Hosting/infrastructure/storage providers
Payment processors
Analysis tools providers
Customer support tools providers
Marketing and email providers
Internal communication tools providers

6. INTERNATIONAL DATA TRANSFERS

In some circumstances your personal data may be transferred to countries outside
the European Economic Area (EEA). You acknowledge that personal data that you
submit for publication through our website or services may be available, via the
internet, around the world. We cannot prevent the use (or misuse) of such
personal data by others. For information about what types of content you as a
user are responsible for, see thisTerms of Service.

We and our providers have offices and facilities in Germany and the United
States. The hosting facilities for account information and for video storing are
situated in the United States. Transfers to the United States will be protected
by appropriate safeguards, namely the use of standard data protection clauses
adopted or approved by the European Commission, a copy of which can be obtained
from
https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

7. YOUR RIGHTS TO ACCESS, EXPORT OR REMOVE PERSONAL DATA

If you have provided your consent to your processing of personal data, you may
also withdraw your consent at any time by writing an email to privacy@tldv.io.
You may instruct us at any time not to process your personal information for
marketing purposes, by writing an email to privacy@tldv.io. You can delete
single recordings at any time via our web interface. If you delete your account,
your information and content will be unrecoverable after that time. We may
withhold personal information that you request to the extent permitted by law.

As an individual you are granted rights according to the applicable data
protection law:

(1) The right to access to your personal data.

(2) The right to rectification of your personal data.

(3) The right to object to and restriction of our processing of your personal
data.

(4) The right to be forgotten; erasure of your data.

(5) The right to data portability.

The rights are not absolute, and you may read more about your rights in the EU
general data protection regulation Chapter III, or at
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

To exercise your rights or if you otherwise have any questions regarding our
processing of your personal data, we encourage you to contact us as described
below. However, we also notify you that you may raise a complaint to a data
protection authority. As a German company, tldx uses the Federal Commissioner
for Data Protection and Freedom of Information as a supervising authority. You
may find further information on their website:
https://www.bfdi.bund.de/EN/Home/home_node.html. You may contact your
national/state supervisory authority, but tldx will retain the Federal
Commissioner for Data Protection and Freedom of Information as our lead
supervisory authority.

8. SECURITY

We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered
or disclosed. All connections to tl;dv are encrypted using SSL, and any attempt
to connect over HTTP is redirected to HTTPS. tl;dv hosts its software in Google
Cloud Platform and Amazon Web Services (AWS) facilities. Google and AWS data
centers are certified as ISO 27001, PCI DSS Service Provider Level 1, and/or SOC
1 and 2 compliant. Our database is located in a Virtual Private Cloud (VPC) with
Google and protected by restricted security groups. Only the minimal required
communication to and between the servers is allowed.

In addition, we limit access to your personal data to those employees, agents,
contractors and other third parties who have a business need to know. They will
only process your personal data on our instructions and they are subject to a
duty of confidentiality. We have put in place procedures to deal with any
suspected personal data breach and will notify you and any applicable regulator
of a breach where we are legally required to do so.

9. CHILDREN’S PRIVACY

We do not knowingly collect or process personal data from children under the age
of 16, and no part of our Services is directed to them. If you are a parent or
guardian and you learn that your child has provided us with personal data,
please contact us at privacy@tldv.io. If we become aware that we have collected
personal data from a child without verification of parental consent, we take
steps to remove that information from our systems.

10. CHANGES TO THIS POLICY

We can change these Terms at any time. If a change is material, we’ll let you
know before it takes effect. By using tldx on or after that effective date, you
agree to the new Terms. If you don’t agree to them, you should delete your
account before they take effect, otherwise your use of the Service and Content
will be subject to the new Terms.

11. COMPANY ACQUISITION

In the case where we are involved in a merger, acquisition, bankruptcy,
reorganization or sale of assets such that your information would be transferred
or become subject to a different privacy policy, we will notify you in advance
and give you the option to delete your data before the transfer.

12. CONTACT

To make a request, please contact our Privacy Team at privacy@tldv.io or by
writing to the following address:

tldx Solutions GmbH

Kaiser-Friedrich-Allee 51

52074 Aachen

Germany

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