www.comohotels.com Open in urlscan Pro
54.211.154.48  Public Scan

Form analysis
3 forms found in the DOM

POST https://web2.cendynhub.com/FormsRest/submit/69A8B28D-2EB8-4AAA-BFAC-64C3DB41F5DD?format=json

<form class="newsletter-modal-form" id="newsletter-modal-form" method="post" action="https://web2.cendynhub.com/FormsRest/submit/69A8B28D-2EB8-4AAA-BFAC-64C3DB41F5DD?format=json"> <label class="como-select"> <span
      class="como-input-label">Salutation</span>
    <div class="select-wrapper" data-select-class="undefined"><select tabindex="-1" name="salutation">
        <option value="" selected="" disabled="">Please select</option>
        <option value="mr">Mr</option>
        <option value="ms">Ms</option>
        <option value="mrs">Mrs</option>
        <option value="miss">Miss</option>
        <option value="dr">Dr</option>
      </select>
      <div class="select-icon"></div>
    </div>
  </label> <label class="como-input"> <span class="como-input-label">First Name<sup>*</sup></span> <input tabindex="-1" type="text" name="firstName" class="validate[required]"> </label> <label class="como-input"> <span class="como-input-label">Last
      Name<sup>*</sup></span> <input tabindex="-1" type="text" name="lastName" class="validate[required]"> </label> <label class="como-input full-width-form-elem"> <span class="como-input-label">Email<sup>*</sup></span> <input tabindex="-1"
      type="email" name="emailAddress" inputmode="email" class="validate[required,custom[email]]"> </label> <label class="como-select"> <span class="como-input-label">Residing Location</span>
    <div class="select-wrapper" data-select-class="undefined"><select name="country" tabindex="-1">
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        <option value="AW">Aruba</option>
        <option value="AU">Australia</option>
        <option value="AT">Austria</option>
        <option value="AZ">Azerbaijan</option>
        <option value="BS">Bahamas</option>
        <option value="BH">Bahrain</option>
        <option value="BD">Bangladesh</option>
        <option value="BB">Barbados</option>
        <option value="BY">Belarus</option>
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        <option value="BV">Bouvet Island</option>
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        <option value="IO">British Indian Ocean Territory</option>
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        <option value="CU">Cuba</option>
        <option value="CY">Cyprus</option>
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        <option value="TP">East Timor</option>
        <option value="EC">Ecuador</option>
        <option value="EG">Egypt</option>
        <option value="SV">El Salvador</option>
        <option value="GQ">Equatorial Guinea</option>
        <option value="ER">Eritrea</option>
        <option value="EE">Estonia</option>
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        <option value="FO">Faroe Islands</option>
        <option value="FJ">Fiji</option>
        <option value="FI">Finland</option>
        <option value="FR">France</option>
        <option value="FX">France, Metropolitan</option>
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        <option value="PF">French Polynesia</option>
        <option value="TF">French Southern Territories</option>
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        <option value="GM">Gambia</option>
        <option value="GE">Georgia</option>
        <option value="DE">Germany</option>
        <option value="GH">Ghana</option>
        <option value="GI">Gibraltar</option>
        <option value="GR">Greece</option>
        <option value="GL">Greenland</option>
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        <option value="MN">Mongolia</option>
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        <option value="MZ">Mozambique</option>
        <option value="MM">Myanmar</option>
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        <option value="NR">Nauru</option>
        <option value="NP">Nepal</option>
        <option value="NL">Netherlands</option>
        <option value="AN">Netherlands Antilles</option>
        <option value="NC">New Caledonia</option>
        <option value="NZ">New Zealand</option>
        <option value="NI">Nicaragua</option>
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        <option value="PE">Peru</option>
        <option value="PH">Philippines</option>
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        <option value="RO">Romania</option>
        <option value="RU">Russian Federation</option>
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        <option value="LC">Saint LUCIA</option>
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        <option value="ST">Sao Tome and Principe</option>
        <option value="SA">Saudi Arabia</option>
        <option value="SN">Senegal</option>
        <option value="SC">Seychelles</option>
        <option value="SL">Sierra Leone</option>
        <option value="SG">Singapore</option>
        <option value="SK">Slovakia (Slovak Republic)</option>
        <option value="SI">Slovenia</option>
        <option value="SB">Solomon Islands</option>
        <option value="SO">Somalia</option>
        <option value="ZA">South Africa</option>
        <option value="GS">South Georgia and the South Sandwich Islands</option>
        <option value="ES">Spain</option>
        <option value="LK">Sri Lanka</option>
        <option value="SH">St. Helena</option>
        <option value="PM">St. Pierre and Miquelon</option>
        <option value="SD">Sudan</option>
        <option value="SR">Suriname</option>
        <option value="SJ">Svalbard and Jan Mayen Islands</option>
        <option value="SZ">Swaziland</option>
        <option value="SE">Sweden</option>
        <option value="CH">Switzerland</option>
        <option value="SY">Syrian Arab Republic</option>
        <option value="TW">Taiwan, Province of China</option>
        <option value="TJ">Tajikistan</option>
        <option value="TZ">Tanzania, United Republic of</option>
        <option value="TH">Thailand</option>
        <option value="TG">Togo</option>
        <option value="TK">Tokelau</option>
        <option value="TO">Tonga</option>
        <option value="TT">Trinidad and Tobago</option>
        <option value="TN">Tunisia</option>
        <option value="TR">Turkey</option>
        <option value="TM">Turkmenistan</option>
        <option value="TC">Turks and Caicos Islands</option>
        <option value="TV">Tuvalu</option>
        <option value="UG">Uganda</option>
        <option value="UA">Ukraine</option>
        <option value="AE">United Arab Emirates</option>
        <option value="GB">United Kingdom</option>
        <option value="UM">United States Minor Outlying Islands</option>
        <option value="UY">Uruguay</option>
        <option value="UZ">Uzbekistan</option>
        <option value="VU">Vanuatu</option>
        <option value="VE">Venezuela</option>
        <option value="VN">Viet Nam</option>
        <option value="VG">Virgin Islands (British)</option>
        <option value="VI">Virgin Islands (U.S.)</option>
        <option value="WF">Wallis and Futuna Islands</option>
        <option value="EH">Western Sahara</option>
        <option value="YE">Yemen</option>
        <option value="YU">Yugoslavia</option>
        <option value="ZM">Zambia</option>
        <option value="ZW">Zimbabwe</option>
      </select>
      <div class="select-icon"></div>
    </div>
  </label>
  <div class="newsletter-modal-consent"> <label for="newsletter-modal-consent" class="newsletter-modal-consent"> <input class="validate[required]" type="checkbox" id="newsletter-modal-consent" name="Consent checkbox"
        title="I agree that COMO may use and share my personal data with members of COMO Group in accordance to the Privacy Statement." value="true" aria-required="true">&nbsp;<em>*</em> I agree that COMO may use and share my personal data with
      members of COMO Group in accordance to the Privacy Statement.</label> </div> <button tabindex="-1" type="submit" class="button-stroke slate"> Subscribe </button>
</form>

GET /search/advanced

<form action="/search/advanced" method="get"> <label class="como-input"> <span class="como-input-label">enter search term</span> <input tabindex="-1" type="search" inputmode="search" placeholder="Your search query" name="q"> </label> </form>

POST /booking

<form action="/booking" class="booking-form" id="booking-form" method="post" target="_blank">
  <fieldset>
    <legend>Booking Details</legend> <input type="hidden" name="locale" value="en-US"> <input type="hidden" name="property" class="booking-property" value=""> <input type="hidden" name="checkin" class="booking-checkin" value=""> <input type="hidden"
      name="checkout" class="booking-checkout" value=""> <input type="hidden" name="rooms" class="booking-rooms" value="1"> <input type="hidden" name="adults" class="booking-adults" value="2" data-controled-by="adults-selected"> <input type="hidden"
      name="children" class="booking-children" value="0" data-controled-by="children-selected"> <input tabindex="-1" class="submit-booking-button" type="submit" value="Book Now" data-dtm-event="check-availability"
      aria-label="Book Now or Check Selected Booking Dates Availability">
  </fieldset>
</form>

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Home / Privacy Statement


COMO GROUP PRIVACY STATEMENT

Last Updated: August 2022

At the COMO Group we take your privacy very seriously and we are committed to
protecting your personal data.

This privacy statement and cookies policy (together with any terms of use or
terms and conditions, which you can find on the relevant COMO Group Website (as
defined below)) explains how the members of the COMO Group manage your personal
data. It includes details of how we collect, store, use, record, hold, transfer
and disclose your personal data. If you wish to contact us regarding this
privacy statement and cookies policy, please see the contact details set out
below.

Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it.

 * ABOUT THE COMO GROUP
 * DISCLAIMER – COMO GROUP MEMBERS ARE NOT LIABLE TO YOU
 * DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA
 * HOW WE USE YOUR PERSONAL DATA AND THE LAWFUL BASIS FOR PROCESSING YOUR
   PERSONAL DATA
 * MARKETING AND YOUR CHOICES
 * HOW WE SHARE AND DISCLOSE YOUR PERSONAL DATA
 * WHERE WE STORE YOUR PERSONAL DATA
 * LINKS TO THIRD PARTY WEBSITE
 * RETENTION OF PERSONAL DATA
 * HOW WE STORE AND SECURE YOUR PERSONAL DATA
 * YOUR LEGAL RIGHTS
 * COOKIES
 * CHANGES TO THIS STATEMENT AND COOKIES POLICY
 * QUERIES, COMMENTS, REQUESTS AND COMPLAINTS
 * CONTACT US
 * LANGUAGES

 



ABOUT THE COMO GROUP

This privacy statement and cookies policy is issued by COMO Group, but applies
to the handling of personal data by each member of the COMO Group. The members
of the COMO Group who could be “data controllers” in relation to your personal
data are:

 * Club 21 Pte Ltd
 * Kids 21 Pte Ltd
 * Kids 21 Club Pte Ltd
 * Culina Pte Ltd
 * SuperNature Pte Ltd
 * COMO Hotels and Resorts (Asia) Pte Ltd
 * COMO Shambhala Pte Ltd
 * COMO Foundation
 * Candlenut Kitchen Pte Ltd
 * The Dempsey Cookhouse and Bar Pte Ltd
 * COMO Lifestyle Pte Ltd
 * COMO Club Pte Ltd

as updated from time to time and referred to in this privacy statement and
cookies policy as the COMO Group / we / our or us.

The websites and applications of the COMO Group include:

 * Club21global.com;
 * Club21global.online.th;
 * Shop.club21.my;
 * Kids21.com;
 * comoclub.com;
 * comohotels.com;
 * comoshambhala.com;
 * comodempsey.sg;
 * Culina.com.sg;
 * Supernature.com.sg;
 * restaurantpangium.sg;
 * postperth.com; and
 * wildflowerperth.com.au

each a COMO Group Website and together the COMO Group Websites.

There will typically be one member of the COMO Group to whom you have given your
personal data. (From a UK/ EU perspective, this entity would be a “data
controller” in relation to your personal data. The term “data controller”
broadly means the person who determines the purpose and means for which your
data is processed. It is possible that you have given your data directly to more
than one member of the COMO Group in which case each such member could be a data
controller of your data in that context.)

If you are a member of the COMO Club Recognition Programme, which is the loyalty
scheme administered on behalf of the COMO Group, the relevant data controller is
COMO Club Pte Ltd.

Members of the COMO Group may have separate privacy notices that they provide to
you either to replace or supplement this privacy statement and cookies policy.

 



DISCLAIMER – COMO GROUP MEMBERS ARE NOT LIABLE TO YOU

EVEN THOUGH THIS PRIVACY STATEMENT AND COOKIES POLICY IS ISSUED ON BEHALFOF THE
COMO GROUP, YOU ARE NOTIFIED THAT THE MEMBERS OF THE COMO GROUP ARE SEPARATE AND
INDEPENDENT. YOUR USE OF ANY WEBSITE IS SUBJECT TO THE RELEVANT TERMS AND
CONDITIONS ISSUED BY THE RELEVANT COMO GROUP MEMBER IDENTIFIED AS TRANSACTING
WITH YOU ON THAT PARTICULAR COMO GROUP WEBSITE. MEMBERS OF THE COMO GROUP SHALL
NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY LOSS OR DAMAGE HOWESOEVER CAUSED
WHETHER TO YOU OR ANYONE ELSE BY REASON ONLY THAT THEY ARE MEMBERS OF THE COMO
GROUP AND/OR THAT THEY ARE IDENTIFIED AS A MEMBER OF THE COMO GROUP IN THIS
PRIVACY STATEMENT AND COOKIES POLICY OR ELSEWHERE ON THE RELEVANT COMO GROUP
WEBSITE.

 



DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA

Your personal data, or personal information, means any information about you
that may be used to identify you. It includes information that you provide to
us, that we collect or that we are provided with by third parties and that
identifies you, or from which you are identifiable, whether directly or
indirectly. It does not include data where the identity has been removed so that
it can no longer be associated with you (anonymous data).

We may collect, use, store and transfer different kinds of personal data about
you which we have categorised as follows:

 * Identity Data includes first name, maiden name, last name, username or
   similar identifier, marital status, title, date of birth, gender,
   nationality, passport number and country of residence.
 * Contact Data includes billing address, delivery address, email address and
   telephone numbers.
 * Financial Data includes bank account and payment card details.
 * Transaction Data includes details about payments to and from you and other
   details of products and services you have purchased from us. If you
   participate in a loyalty programme operated by a member of the COMO Group, we
   would process your information in order to administer the loyalty programme.
 * Profile Data includes your username and password, purchases or orders made by
   you, your interests, preferences, feedback and survey responses. For our
   hotels and properties and family club, this could include the age and special
   requirements of children, where we need this information to provide services
   to you. 
 * Usage Data includes information about how you use our website, products and
   services.
 * Accessibility Data includes personal data related to health which you provide
   to us in order to access our facilities or services (for example if
   wheelchair access is required or information on allergens).
 * Wellness and Health Data includes information related to our wellness
   services, including when you visit one of our spas or restaurants. This may
   include medical data relevant to your treatment or dietary requirements
   relevant to your visit to our restaurants.
 * Marketing Data includes your preferences in receiving marketing from us and
   our third parties and your communication preferences.
 * Children’s Data includes Identity Data, Profile Data, Accessibility Data and
   Wellness Data relating to individuals under 18 years of age.

This includes:

 * Data that we may collect from you:
 * when you place an order, make a booking, cancel or modify a booking on a COMO
   Group Website or otherwise;
 * when you create an account on a COMO Group Website;
 * when you join a COMO Group loyalty program;
 * when you stay at one of our COMO Hotels & Resorts. Where a booking is made
   which includes persons under the age of 18, we may also collect Children’s
   Data;
 * when you use any COMO Group wellness services, such as our spa or wellness
   mobile application, we may additionally collect Wellness Data and, where
   relevant, Children’s Data;
 * when you visit our COMO Group Hotels & Resorts or any of our COMO Group
   restaurants or properties, we may additionally collect Accessibility Data;
 * when we provide you with babysitting, childcare and other activities and
   services for individuals under 18 years of age, we may collect Children’s
   Data;
 * by filling in forms on a COMO Group Website;
 * by downloading or registering with a COMO Group mobile app;
 * when you use a COMO Group Website;
 * when you sign up to receive email updates from us;
 * when you ask us to provide you with marketing communications such as
   newsletters, updates or information about special events or promotions;
 * if you ask us to keep in touch with you or provide you with personalised
   content (such as targeted advertising);
 * if you contact us or correspond with us (for example, by phone, email, social
   media platforms or otherwise) for any reason; or
 * when you provide us with comments, opinions and/or feedback about the COMO
   Group.



We may collect “Technical Data” when you visit or use any COMO Group Websites:

 * technical information, including the type of device (and its unique device
   identifier) you use to access the COMO Group Websites, the Internet protocol
   (IP) address used to connect your device to the Internet, your unique device
   identifier (UDID) or mobile equipment identifier (MEID) for your mobile
   device, your device and component serial numbers, your login information,
   browser type and version, time zone setting, browser plug in types and
   versions, operating systems, mobile network information and platform and
   details of any referring website or application; and
 * information about your visit to the COMO Group Websites including full
   Uniform Resource Locators (URL), clickstream to, through and from the COMO
   Group Websites (including date and time), pages you viewed, page response
   time, download errors, length of visits to certain pages, page interaction
   information (such as scrolling, clicks, and mouse-overs), and methods used to
   browse away from the page.
 * Data other COMO Group members collect about you. Information you provide to a
   member of the COMO Group may be shared between us (for example, when you stay
   at one of our COMO Hotels & Resorts this information could be shared with the
   other COMO Hotels & Resorts). We will also share your personal data for the
   purposes of the COMO Club Recognition Programme, and any other of our loyalty
   schemes you may have signed up to (though will only do so with your consent,
   where consent is legally required).
 * Data we collect from or are provided with by third parties. We may be given
   information about you from third parties, such as social media platforms or
   anyone making a booking on your behalf at one of our COMO Hotels & Resorts,
   restaurants or wellness retreats and spas. This may include personal data
   from third parties who are affiliated members of the COMO Club Recognition
   Programme, and any other loyalty schemes we may operate. We may also collect
   information that is publicly available, for example, when we interact with
   you through social media.

We will require you to share certain personal data with us (such as Identity,
Contact, Financial Data and such other information as may be indicated by the
COMO Group) in order for the COMO Group to perform the relevant services you
have requested. The COMO Group may not be able to perform the relevant services
if you fail to supply the relevant personal data.

Where Children’s Data is submitted by you, you confirm that you have authority
to provide such data to us on behalf of that minor to enable us to process their
personal data as described in this privacy statement and cookies policy.

Certain categories of personal data receive particular protection under the laws
of certain countries. For example, in the UK/EU, special categories of personal
data (this includes details about race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health, and genetic and biometric data) as
well as data relating to criminal convictions and offences receive enhanced
protection. We will comply with applicable laws when processing such personal
data.

 



HOW WE USE YOUR PERSONAL DATA AND THE LAWFUL BASIS FOR PROCESSING YOUR PERSONAL
DATA

The COMO Group uses the personal data for relevant purposes where we have a
lawful basis to use your personal data without consent, this privacy statement
and cookies policy fulfils our duty to process personal data fairly and lawfully
and in a manner that you would expect given the nature of our relationship with
you, by giving you appropriate notice and explanation of the way in which your
personal data will be used.

We may use the following lawful basis when we process your personal data:

 * Legitimate Interest means the interest of our business in conducting and
   managing our business to enable us to give you the best service/product and
   the best and most secure experience. We make sure we consider and balance any
   potential impact on you (both positive and negative) and your rights before
   we process your personal data for our legitimate interests. We do not use
   your personal data for activities where our interests are overridden by the
   impact on you (unless we have your consent or are otherwise required or
   permitted to by law). You can obtain further information about how we assess
   our legitimate interests against any potential impact on you in respect of
   specific activities by contacting us.
 * Performance of Contract means processing your data where it is necessary for
   the performance of a contract to which you are a party or to take steps at
   your request before entering into such a contract.
 * Comply with a legal obligation means processing your personal data where it
   is necessary for compliance with a legal obligation that we are subject to.

Consent. Where consent is required for our use of your personal data as
described above, we will request your consent. Typically, we would collect your
consent by you performing an action such as ticking the appropriate consent box
or otherwise communicating your consent to us (for example, by email or by you
providing us with non-mandatory information). In circumstances where you provide
consent, our use of that personal data will be as set out in this privacy
statement and cookies policy. For example, we will only process your personal
data for marketing purposes if we have your consent to do so or we are otherwise
legally permitted to do so. We may also need your consent when we process
special category personal data.  Please also see the “Marketing and Your
Choices” section below for further information on this. Where we rely on your
consent to process your personal data, you may withdraw that consent at any time
by contacting us using the details set out below.

              Protection of Vital Interests. To protect your vital interests or
those of another person, for example to disclose your personal data to emergency
services where we believe it is necessary to protect your vital interests or the
vital interest of another person or where you (or someone acting on your behalf)
provides us with dietary or other personal health data such as allergies.

We also collect, use, and share Aggregated Data such as statistical or
demographic data for any purpose. Aggregated Data could be derived from your
personal data but is not considered personal data in law as this data will not
directly or indirectly reveal your identity. For example, we may aggregate your
Usage Data to calculate the percentage of users accessing a specific website
feature. However, if we combine or connect Aggregated Data with your personal
data so that it can directly or indirectly identify you, we treat the combined
data as personal data which will be used in accordance with this privacy
statement and cookies policy.

 



MARKETING AND YOUR CHOICES

We will, if you have given us your consent and in line with your choices,
provide you with information by post, telephone, email, app notifications and
SMS or other direct messaging services, which may be of interest to you in
respect of the COMO Group. Where you have consented to receiving our direct
marketing online this means that you could be presented with our advertisements
while using the COMO Group Websites or the services of our online partners. For
example, if you have given us this consent we may run a Facebook advertisement
campaign, which could include our advertisements being presented to you while
you are on Facebook. We may also personalize the content that you see using
analytical or profiling tools. We will only provide you with marketing
communications if you would like us to. You will have the opportunity to clearly
set out whether you wish to receive marketing messages from us by ticking the
relevant boxes.

Where we rely on your consent to process your personal data, you may withdraw
that consent at any time by contacting us using the details set out below.

 



HOW WE SHARE AND DISCLOSE YOUR PERSONAL DATA

We may share or disclose your personal data in connection with the purposes
described in this privacy statement and cookies policy. This may include sharing
your personal data with the following:

 * all companies within the COMO Group for marketing, business, administrative
   and legal purposes (for example, payment, verification or membership awards
   and points);
 * Facebook, Twitter, Instagram, Tik Tok or any other social media platforms
   that the COMO Group may use from time to time (if you use your account with
   them to sign up / in with us), if applicable;
 * service providers, business partners, suppliers, subcontractors or agents
   (for example, fitness, medical and healthcare professionals providing
   assessments for treatments, IT services, travel planning, reservation,
   booking, rewards management, customer relationship management, business
   development and marketing support services) who perform functions such as
   marketing, payment, fulfilment and delivery of orders, administration and
   processing of payments, as well as bookings and reservations;
 * professional advisers including lawyers, bankers, auditors and insurers who
   provide consultancy, banking, legal, insurance and accounting services;
 * vendors who provide services to us, such as fulfilling orders, providing data
   processing and other information technology services, managing promotions,
   carrying out research and analysis, and personalizing individual COMO Group
   customer experiences. We do not allow these vendors to use this information
   or to share it for any purpose other than to provide services on our behalf;
 * government or other law enforcement agencies, in connection with the
   investigation of unlawful activities or for other legal reasons (this may
   include your location information;
 * third parties, who acquire us or substantially all of our assets, in which
   case your personal data (including any sensitive personal data) will be one
   of the transferred assets (however, we will let you know before this
   happens); and
 * analytics and search engine providers that assist us in the improvement and
   optimization of the COMO Group Websites.

 



WHERE WE STORE YOUR PERSONAL DATA

We share the personal data that we collect from you within the COMO Group. This
will involve transferring, processing and storing your data outside of the
country in which you are located depending on the circumstances. This includes
any country where the COMO Group companies are located or operate in including
in Singapore, Bhutan, Malaysia, Fiji, France, Hong Kong, Indonesia, Italy,
Philippines, Thailand, Taiwan, Vietnam, United Kingdom, the United States and
Australia, but also countries where our external service providers are based or
hosting your personal data on our behalf.

If you are located in the UK or European Economic Area (“EEA”), when we transfer
your personal data outside of the EEA or UK in this way, we take steps to ensure
that appropriate safeguards, required by law, are taken with the aim of ensuring
that your privacy rights continue to be protected as outlined in this Privacy
Statement and Cookies Policy. You can obtain further details about the transfer
safeguards we use by contacting us at the contact details set out below.

If we transfer your personal data, we will always do so under strict conditions
of confidentiality and similar levels of security safeguards.

As mentioned above, please note that the rights of governmental and law
enforcement authorities to access your personal data may also differ depending
on where your personal data is held. Please contact us if you want further
information on the specific mechanism used by us when transferring your personal
data out of the UK or EEA, using the details set out below.

 



LINKS TO THIRD PARTY WEBSITE

The COMO Group Websites may contain links to other third party websites and
microsites, whose privacy practices may differ from those of the COMO Group. If
you submit personal data to any of those sites, your personal data is not
subject to this privacy statement and cookies policy.

We encourage you to review the privacy statement of any site you visit. By
clicking on or activating such links and leaving the COMO Group Website, the
COMO Group does not exercise control over any data or any information which you
give to any other entity after leaving the COMO Group Websites. Any access to
such other sites or pages is entirely at your risk.

 



RETENTION OF PERSONAL DATA

Your personal data will only be retained for as long as it is necessary to
fulfil the purposes for which it was collected as outlined in this privacy
statement and cookies policy and for the purpose of satisfying our business
(accounting and reporting) or legal requirements, but also to properly resolve
disputes or to troubleshoot problems.

To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm
from unauthorized use or disclosure of your personal data, the purposes for
which we process your personal data and whether we can achieve those purposes
through other means, and the applicable legal requirements. In addition, certain
information may be stored indefinitely due to technical constraints, and will be
blocked from further processing for purposes which are not mandatory by law.

Details of retention periods for different aspects of your personal data are
available in the COMO Group Data Retention Policy, which you can request from us
by contacting us using the contact details set out below.

If you choose to unsubscribe from our mailing list or should your access to any
of your COMO Group memberships expire, your personal data will still be retained
on our database to the extent permitted by law and in accordance with the COMO
Group Data Retention Policy.

 



HOW WE STORE AND SECURE YOUR PERSONAL DATA

We are committed to taking appropriate measures designed to keep your personal
data secure. Our technical and organizational procedures are designed to protect
your personal data from accidental, unlawful or unauthorized loss, access,
disclosure, use, alteration, or destruction. While we make efforts to protect
our information systems, no website, mobile application, computer system, or
transmission of information over the Internet or any other public network can be
guaranteed to be 100% secure. Once we have received your personal data, we will
use strict procedures and security features to try to prevent unauthorized
access or inadvertent disclosure.

The personal data that we hold about you will be stored either on our physical
or cloud servers or using third party data storage providers in the countries
where the relevant data controller operates or if elsewhere, in compliance with
applicable data protection laws.

 



YOUR LEGAL RIGHTS

If you are located in the UK or EEA, you have the following rights with regard
to your personal data:

 * Access. You have the right to access data we hold about you. This enables you
   to receive a copy of the personal data we hold about you and to check that we
   are lawfully processing it.
 * Rectification or erasure. You have the right to request that we rectify or
   delete any personal data that we hold about you (unless we have the legal
   right to retain it). This right does not extend to non-personal data. Please
   note that your rights to request erasure may be limited by applicable law.
 * Restriction. You also have the right to restrict us from processing your
   personal data if the data is inaccurate, the processing is unlawful or we no
   longer need to your personal data for the purposes for which we hold it.
 * Data portability. You have the right to obtain personal data we hold about
   you, in a structured, electronic format, and to transmit such data to another
   data controller if the lawful basis for processing such personal data is
   consent or performance of a contract.
 * Object /change of preferences. You have a right to request that we stop
   processing your personal data where we are relying on a legitimate interest
   (or those of a third party). You have the right to object where we are
   processing your personal data for direct marketing purposes. For example, if
   you have given your consent to receive updates or other marketing
   communications, but have changed your mind, you have the ability to opt out
   from receiving such communications going forward by contacting us using the
   details provided below or by clicking the relevant link in any communications
   you receive.
 * Complaints. If for any reason you are not happy with the way that we have
   handled your personal data, please see below for further information and to
   contact us. If you are still not happy, you have the right to make a
   complaint to the relevant data protection authority. In the UK the data
   protection authority is the Information Commissioner’s Office. To exercise
   any of the rights mentioned above, please contact us using the contact
   details below. Where available, you may also be able to access, rectify,
   request the erasure, export and restrict the use of your personal data, as
   well as update your preferences by signing into your account and selecting
   “Update Profile”.

If you are located in other countries, you may have other rights under
applicable data protection laws.

We will comply with your request to exercise the above mentioned rights, to the
extent required by applicable law. However, if you ask us to stop processing
your personal data in certain ways or erase your personal data, and this type of
processing or data is needed to facilitate your use of the COMO Group Website or
is required for us to provide you with a service (such as to manage your
account), you may not be able to use the COMO Group Website or the service as
you did before.

This does not include your right to object to the processing of your personal
data for the purposes of direct marketing. You can exercise this right at any
time without restrictions. Please allow at least 3 working days for your request
to be actioned.

To protect your confidentiality and to comply with applicable data protection
laws, we may need to confirm your identity before we can action your request
(for example, we will respond to a request as long as the email address is
identical to that you have registered with us or otherwise provided to us, we
may ask for a scanned copy of your photo ID or for you to confirm details of
your transaction history with us). When contacting the Data Privacy Office
(details of which you can find below), please state your name and provide valid
contact details. As mentioned above, protecting your confidentiality and
complying with applicable data protection laws is important to us, the COMO
Group may therefore refuse to comply with any request unless it is supplied with
such information as it may reasonably require to verify your identity. We will
respond to your requests within a reasonable time and in accordance with the
applicable data protection laws.

 



COOKIES

A “cookie” is a small text file that is placed onto an Internet user’s web
browser or device and is used to remember and/or obtain information about the
user and a “web beacon” is a small object or image that is embedded into a web
page, application, or email and is used to track activity, which are also
sometimes referred to as pixels and tags.

We use the following cookies:

 * Strictly necessary cookies. These are cookies that are required for the
   operation of the COMO Group Websites. They include, for example, cookies that
   enable you to log into the COMO Group Websites.
 * Analytical/performance cookies. They allow us to recognise and count the
   number of visitors and to see how visitors move around the COMO Group
   Websites when they are using it. They also enable us to see how users use the
   COMO Group Websites. This helps us to improve the way the COMO Group Websites
   work.
 * Functionality cookies. These are used to recognize you when you return to the
   COMO Group Websites. This enables us to personalize our content for you,
   greet you by name and remember your preferences (for example, your choice of
   language or region).
 * Targeting cookies. These cookies record your visit to the COMO Group
   Websites, the pages you have visited and the links you have followed. We will
   use this information to make the website and the advertising displayed on it
   more relevant to your interests.

Please note that there may also be third party cookies used on our websites,
over which we have no control. These named third parties may include, for
example, advertising networks and providers of external services like web
traffic analysis services. These third party cookies are likely to be analytical
cookies or performance cookies or targeting cookies. 

We also use Google analytic tools to measure and understand how you use the COMO
Group websites. More information on the types of cookies used may be found at
https://www.google.com/intl/en/policies/privacy/ and opt out by downloading the
Google Analytics opt out browser add-on, available at
https://tools.google.com/dlpage/gaoptout.

You can block cookies by activating the setting on your browser that allows you
to refuse the setting of all or some cookies. However, if you use your browser
settings to block all cookies (including essential cookies) you may not be able
to access all or parts of the COMO Group Website.

You can easily accept or reject the cookies on our website and/or mobile
application by accessing the link here

 



CHANGES TO THE PRIVACY STATEMENT AND COOKIES POLICY

This privacy statement and cookies policy is in effect as of the date noted at
the top of the statement. We may change our privacy statement and cookies policy
from time to time. Any changes we may make to our privacy statement and cookies
policy in the future will be posted on this page and, where appropriate,
notified to you by e-mail.

Please check back frequently to see any updates or changes to our privacy
statement and cookies policy. By continuing to use a COMO Group Website or
continuing to allow us to retain or process your personal data following any
such changes to our privacy statement and cookies policy, you are deemed to have
accepted such changes unless you expressly notify us otherwise in writing
(except to the extent we are required to make such changes in accordance with
applicable law).

Where we need to seek updated, additional or different consents from you, we
will, of course, do so.

 



QUERIES, COMMENTS, REQUESTS AND COMPLAINTS

If you have any questions, comments, requests or complaints about our
collection, use or disclosure of personal data, or regarding this privacy
statement, please contact us using the details below. Please also contact us if
you would like to update or amend any of your personal data which you have
provided to us or if you believe our records relating to your personal data are
incorrect. When contacting us please provide as much detail as possible in
relation to your question, comment, request or complaint. We would like to
reassure you that we will take any privacy complaint seriously and such
complaint will be assessed by an appropriate person with the aim of resolving
any issue in a timely and efficient manner. We request that you cooperate with
us during this process and provide us with any relevant information that we may
need (for example, your name and valid contact details, as well as proof of
identity such as a scanned copy of your photo ID or details about your
transactions with us). If we cannot reasonably satisfy ourselves of your
identity, we may not be able to deal with your query, comment, request or
complaint.

 



CONTACT US

For booking enquiries and other hotel-related matters, you may find the contact
details here.

For data subject requests, kindly contact us through our online form here
OR at:

COMO Group
Data Privacy Office
COMO House 6B Orange Grove Road Singapore 258332
privacy@comohotels.com

 



LANGUAGES

This privacy statement and cookies policy is published in the English Language
(English Version) and in such other languages as used on the individual
websites. In the event of any inconsistency in the terms of the privacy
statement and cookies policy between the English Version and the other relevant
versions, the terms of the privacy statement and cookies policy in the English
Version shall prevail to the extent of such inconsistency.

More information

 * My Reservations
 * Sustainability
 * Gifting
 * Careers
 * Occasions
 * COMO Foundation
 * Vendor Code of Conduct
 * Privacy Statement
 * Cookie Policy
 * Terms of Use
 * Best Rate Guarantee
 * Site Map

Media Centre

 * Contact Us
 * Factsheets and Brochures
 * Media Centre
 * Press Releases
 * Awards
 * New COMO Properties

Connect

 * Facebook
 * Instagram
 * YouTube
 * LinkedIn

Destinations

 * ASIA
   * COMO Cocoa Island, Maldives
   * COMO Maalifushi, Maldives
   * COMO Uma Paro, Bhutan
   * COMO Uma Punakha, Bhutan
 * EUROPE
   * COMO Le Montrachet, Burgundy
   * COMO Metropolitan London, UK
   * COMO The Halkin, London, UK
   * COMO Castello Del Nero, Italy
   * Podere San Filippo, Italy
   * COMO Alpina Dolomites, Italy
 * SOUTHEAST ASIA
   * COMO Metropolitan Bangkok, Thailand
   * COMO Metropolitan Singapore, Singapore
   * COMO Point Yamu, Phuket, Thailand
   * COMO Shambhala Estate, Bali, Indonesia
   * COMO Uma Ubud, Bali, Indonesia
   * COMO Uma Canggu, Bali, Indonesia
 * AMERICAS
   * COMO Parrot Cay, Turks and Caicos
 * AUSTRALIA/OCEANIA
   * COMO Laucala Island, Fiji
   * COMO The Treasury, Perth

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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

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These cookies enable the website to provide enhanced functionality and
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relevant adverts on other sites.    They do not store directly personal
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advertising.

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