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Submitted URL: http://www.dhl.co.jp/en/legal.html#privacy/
Effective URL: https://www.dhl.com/jp-en/home/footer/privacy-notice.html
Submission: On June 26 via api from IE — Scanned from JP
Effective URL: https://www.dhl.com/jp-en/home/footer/privacy-notice.html
Submission: On June 26 via api from IE — Scanned from JP
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<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/jp-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
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<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
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<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /jp-en/home/search.html
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<span>Search</span>
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<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-mobile--input_b7c1189c-0fc7-4dd7-80b6-105459d7c6c7" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
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<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-0fcd5bbb-9c27-4d4f-bbab-b35e817643f9">Enter your tracking number(s)</label>
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</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /jp-en/home/tracking.html
<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/jp-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
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<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-d8f52827-bbc4-4be6-847d-5f51e8083de1">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
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</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /jp-en/home/search.html
<form action="/jp-en/home/search.html" method="GET" class="c-navigation-search--form js--navigation-search--form" data-open="" data-show-label="false" id="nav-search-sticky_d8546fac-9391-47b3-b763-e0c0cf148ec1">
<label for="nav-search-sticky--input_d8546fac-9391-47b3-b763-e0c0cf148ec1" class="c-navigation-search--input-label has-icon icon-search" tabindex="0">
<span>Search</span>
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<div class="c-navigation-search--input-container">
<em class="c-navigation-search--icon icon-search"></em>
<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-sticky--input_d8546fac-9391-47b3-b763-e0c0cf148ec1" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
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<div class="c-navigation-search--quicklinks js--navigation-search--quicklinks">
<ul class="shadow-small" id="search-quick-list_d8546fac-9391-47b3-b763-e0c0cf148ec1_sticky">
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<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/jp-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
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<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-76266bb8-9017-4c93-9192-ce001607efcc">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
</div>
</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /jp-en/home/search.html
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<span>Search</span>
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<div class="c-navigation-search--input-container">
<em class="c-navigation-search--icon icon-search"></em>
<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-mobile--input_c017aa86-98ea-4889-8703-8331cac60de6" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
data-target="#nav-search-mobile_c017aa86-98ea-4889-8703-8331cac60de6" tabindex="0" aria-autocomplete="list" aria-owns="search-quick-list_c017aa86-98ea-4889-8703-8331cac60de6_mobile" aria-expanded="false">
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<div class="c-navigation-search--quicklinks js--navigation-search--quicklinks">
<ul class="shadow-small" id="search-quick-list_c017aa86-98ea-4889-8703-8331cac60de6_mobile">
</ul>
</div>
</form>Text Content
Navigation and Content
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Business Only
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Forwarding
Explore Freight Services
DHL for Business
Frequent Shippers
Ship regularly or often, learn about the benefits of opening an account
Frequent Shipping Options
* Enterprise Logistics Services
ENTERPRISE LOGISTICS SERVICES
Our Supply Chain division creates custom solutions for enterprise-sized
organizations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
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* Ship
START SHIPPING
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Get a Quote
Ship Now
Learn more about
--------------------------------------------------------------------------------
Document and Package
Personal and Business
Learn about shipping options with DHL Express
Explore DHL Express
Pallets, Containers and Cargo
Business Only
Air and ocean freight, plus customs and logistics services with DHL Global
Forwarding
Explore Freight Services
DHL for Business
Frequent Shippers
Ship regularly or often, learn about the benefits of opening an account
Frequent Shipping Options
* Enterprise Logistics Services
ENTERPRISE LOGISTICS SERVICES
Our Supply Chain division creates custom solutions for enterprise-sized
organizations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
*
* Search
* Customer Portal Logins
Log in to
* MyDHL+
* DHL Express Commerce Solution
* DHL eCommerce Customer Web Portal
* myDHLi
* MySupplyChain
* MyGTS
* DHL SameDay
* LifeTrack
Learn About Portals
* Track
TRACK YOUR SHIPMENT
Find the status of your in transit shipment
Enter your tracking number(s) Track
Please enter your tracking number(s)
* Ship
* Get a Quote
* Ship Now
Document and Package
Personal and Business
--------------------------------------------------------------------------------
* Explore DHL Express
Pallets, Containers and Cargo (Business Only)
--------------------------------------------------------------------------------
* Explore Freight Services
DHL for Business
--------------------------------------------------------------------------------
* Frequent Shipping Options
* Enterprise Logistics Services
Our Supply Chain division creates custom solutions for enterprise-sized
organizations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
* Customer Portal Logins
* Alerts
* Find a Location
* Search
* Change Location (JP)
* Select Language EN JA
You are here
PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process. In the
following, we explain what information DHL collects when you visit our website
and how this information is used.
* Contact Data Protection
* Cookie Settings
Personal Data
* What is Personal Data
* Who Is Responsible
* Types of Data We Process
* Use of Cookies
How We Use Your Data
* Visiting Our Website
* Performance of Contract
* How Long Do We Keep Data
* Will My Data Be Passed On
Who Processes Your Data
* Processing for Advertising
* Social Media
* Jobs and Careers
* Services and Products
What Are My Rights
* Right to Obtain
* Right to Object
* Right to Withdraw
* Data Security
Divisions & Services
* Information Services
* Divisional Privacy Notices or Terms & Conditions
* Changes to Privacy Notice
SCOPE OF THIS PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process.
In the following, we explain what information DHL collects when you visit our
website and how this information is used.
This Privacy Notice applies to all users of our services, websites,
applications, features or other services anywhere in the world, unless covered
by a separate Privacy Notice. This Privacy Notice applies to the following
categories of individuals:
* Shippers: shippers, including their employees, or individuals who send a
shipment
* Shipment receivers: any individual who receives a shipment
* Persons showing interest in us and our services
* Business partners: business partners, including their employees
* Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as “you” or “your”.
What is Personal Data?
Personal data means any information relating to an identified or identifiable
natural person ('data subject'); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
This includes information such as your real name, address, telephone number and
date of birth. Information which cannot be linked to your real identity - such
as favorite websites or number of users of a site - is not considered personal
data.
* Who is Responsible?
This Privacy Notice applies for the data processing carried out by:
Deutsche Post AG
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data Protection Officer of controller, contact details:
Deutsche Post AG
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data,
please contact the Data Protection Officer.
If you have any further queries regarding data protection in connection with
our website or the services offered there, please contact data protection:
Contact Data Protection
--------------------------------------------------------------------------------
TYPES OF DATA WE PROCESS
We only process your personal data when required for a specific and allowed
purpose.
CONTACT DATA
Information to contact you e.g. when you use one of our services.
Such as: your name, phone number, address, email address
PROFILE DATA
Information on your dhl profile e.g. to set your delivery preferences.
Such as: your delivery preferences, order
SHIPMENT DATA
Information enabling the pick-up and delivery of your shipment e.g. status of
your shipment.
Such as: your address, shipment documents, shipment no.
SURVEY DATA
Information communicated by you to one of our employees or by filling in an
online survey e.g. when you call our customer service.
Such as: your name, email, phone number
*
*
Previous button text Next button text
--------------------------------------------------------------------------------
WHAT ARE THE PURPOSES OF AND THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL
DATA?
* Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you
visit our web pages, The following data are collected: IP address, hostname
of the accessing computer, website from which you accessed this website, a
list of the sites you visited within the scope of our overall Internet
presence, the date and duration of your visit, notification of whether the
visit was successful, volume of data transferred, information about the
identification data of the browser type and operating system used by you.
Temporary storage of this data is necessary during your visit to the website
in order to allow the website to be delivered to you. Further storage in log
files is performed to ensure the functionality of the website and the
security of our IT systems. The legal basis for the processing of the
aforementioned data categories is therefore Art. 6 (1) (f) of the European
General Data Protection Regulation (GDPR). Due to the said purposes, in
particular to guarantee security and a smooth connection setup, we have a
legitimate interest to process this data.
Additional personal information such as your name, address, telephone number
or e-mail address is not collected unless you provide this data voluntarily,
e.g. while completing an online contact form, as part of a registration,
survey, competition or an information request.
The data are deleted as soon as they are no longer needed to achieve the
purpose for which they were collected. For the provision of the website, this
is the case when the session terminates. The log files (access logs) are kept
for administrators to access directly and exclusively for a period of 24
hours. After that, they are only available indirectly through a restore from
backup tapes and are permanently deleted after 30 days.
As far as you have enabled geo localization functions in your browser,
respectively in your operating system we will use this data to offer you
location-based services (e.g. location of the nearest branch, packing station
etc.). The legal basis for geo-localization is your consent according Art. 6
(1) (a) GDPR by enabling the respective function. We will not use this data
for any other purpose. If you disable this function your data will be deleted
in due time.
* Use of Cookies
This website uses cookies and similar technologies, (hereafter
“technologies”), which enable us, for example, to determine how frequently
our internet pages are visited, the number of visitors, to configure our
offers for maximum convenience and efficiency and to support our marketing
efforts.
When you access our website, a Privacy Preference Center will inform you that
technically necessary cookies are set and, in addition, that your consent is
required to the use of certain technologies, such as analytical cookies or
similar technologies.
The processing of data by means of technically necessary cookies is based on
our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you
can use our website the best possible way, to ensure that our website
operates correctly and to guarantee an convenient and undisturbed user
experience. These kinds of cookies are stored exclusively for the duration of
your visit to our website. They are automatically deleted when you close your
browser.
In addition, you will be informed via the Privacy Preference Center that we
use other technologies (performance, functional or analytics technologies)
for storing information about visitors who repeatedly access one of our
internet pages. The purpose of using these technologies is to be able to
offer you optimal user guidance as well as to "recognize" you and thus be
able to present (as much as possible) diversified internet pages and new
contents during repeated use. These technologies will only be processed on
the basis of your prior given consent according to Art. 6 (1) a) GDPR.
You will find more information under the Privacy Preference Center including
the option to revoke a given consent.
Notwithstanding the information in the Preference Center, and only if you
have consented to the use of cookies and other technologies as described
above, we also use them for the purposes described below.
* Social Media
1. Introduction
Deutsche Post AG (hereinafter called 'DHL') is pleased that you have visited
our social media presences and are interested in our company and our products
and services. In the following, we would like to inform you about certain
issues related to data protection that apply when you visit our social media
presences.
* Our social media presences are made available by the respective operators
of the social media platform pursuant to the applicable terms and
conditions of use. The respective platform operator is solely responsible
for the technical operation of this profile.
* DHL is solely responsible for the content that DHL posts on this page
(such as information about our company, products, services, sweepstakes,
campaigns) and for our interaction with visitors to our profile.
* The operators of the social media platform operate the entire IT
infrastructure of the platforms. It makes its privacy policy available to
users and has its own separate relationship with registered users of the
platform. The operators of the social media platforms are solely
responsible for all data protection topics involving your user profile, to
which we have no access.
* We have no influence over the data processing by the operators of social
media platforms who collect them. Furthermore, we have no information
regarding the extent to which, the purposes for which or the length of
time that the operators of the social media platforms store personal data
and possibly analyze, link or transfer them to third parties.
* Please note that your personal data can, under certain circumstances, also
be processed outside of the European Union/European Economic Area. This
could result in data protection risks for users because an adequate level
of data protection cannot be guaranteed in such cases and the ability to
assert data subject rights is limited.
* Please see the respective privacy policies and cookie policies for the
social media platforms to learn more about their data processing
activities and how you can exercise your rights vis-á-vis the operators of
the social media platforms.
Facebook
Instagram
X
LinkedIn
YouTube
TikTok
* If you would like to contact DHL directly – in other words, without the
involvement of the social media platforms – please use the contact service
on our website.
2. Contacting the data controller and data protection officer
DHL is the data controller for the information it posts and also for the data
processing that falls in its area of responsibility for the following social
media presences:
* Facebook
* Instagram
* TikTok
* X
* YouTube
* LinkedIn
To the extent that it concerns the processing of personal data as part of
page insights, the following platform operators are jointly responsible,
along with us, for data processing. Joint data processing is based on an
agreement between the joint controllers pursuant to Article 26 of the General
Data Protection Regulation (GDPR).
* Facebook/Instagram: Facebook
* LinkedIn: LinkedIn Pages Joint Controller Addendum
3. Purpose and legal basis of processing
3.1. Data processing in connection with our social media presences
We make use of our social media presences to inform you about, for example,
our company, products, services, campaigns and sweepstakes and to interact
with you regarding various topics and respond to your inquiries. The data
processing performed in this connection is undertaken to safeguard our
legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our
legitimate interest lies in public relations work and communication.
The social media platform operator publishes the information you provide on
our profile, such as comments, likes, images and videos, and we process this
information solely for the abovementioned purposes. We reserve only the right
to erase illegal content should this be necessary. This applies, for example,
to posts that constitute infringements of the law or are unlawful, hate
comments, suggestive comments (explicitly sexual content) or attachments
(such as images or videos), which under circumstances violate copyrights,
privacy rights, criminal law or Deutsche Post AG’s ethics rules.
Data are also collected for the purpose of holding and processing
sweepstakes. The details, such as which data are processed and the purpose of
the processing, can be found in the privacy notices and terms and conditions
of the respective contest.
If you would like to exchange personal data with us, we recommend that you
contact our customer service.
3.2. Data processing of page insights for statistical purposes
The social media platform operators from Facebook, Instagram and LinkedIn
provide us with page insights, for which we are jointly responsible together
with the platform operators. Page insights are anonymous statistics that are
generated as a result of certain events and are tracked by social media
platforms via cookies and similar technologies when a user such as you
interacts with our social media profile. We can use the page insights, which
contain no personal data, to see which content is particularly accessed by
which group of individuals. This allows us to optimize our social media
presence. This represents a legitimate interest on our part for the
processing that takes place. The legal basis for data processing related to
page insights is Article 6(1)(f) of the GDPR. We would like to point out that
data processing can also take place independent of whether you are logged in
or registered on the social media platform. We are unable to influence the
use of cookies and similar technologies on the social media platform and, in
this respect, refer you to your ability as a user to change your settings
regarding the related data processing via the respective cookie banner on the
social media platform (granting or not granting your consent).
3.3. Social media monitoring
We use social media monitoring in order to obtain a picture of how our
business, our products and our services are viewed and, based on this,
identify potential for improvement. This entails analyzing posts on the
social media platform based on the channel links used and relevant hashtag
links. Only those posts to which you allow full public access will be used
for this. The legal basis for processing personal data as part of social
media monitoring is Article 6(1)(f) of the GDPR because we have a legitimate
interest in identifying in freely accessible statements possible deficits in
our products or services and responding appropriately.
4. Rights of the data subject
You may exercise your rights as set forth in this Privacy Notice by using our
contact form.
If you would like to exercise your rights as a data subject vis-à-vis the
social media platform operators, please use the contact options provided by
the platform operators on the social media platforms. Should we receive an
inquiry that falls within the area of responsibility of the social media
platforms, we will forward it to them for further processing.
5. Storage periods
The length of time during which your data are stored will depend on the
particular context of the processing and will be based on the parameters
imposed by data protection law. All public posts you make on our profiles
will remain on our profiles for an unlimited time, unless we erase them on
the basis of an update of the original post, a breach of law or an
infringement of our guidelines. You may of course erase your posts, comments
and the like at any time yourself or exercise your right to have us erase
them.
In the case of the social media platform operators’ erasure of your data, we
have no influence over this and therefore refer you to the privacy policy of
the respective platform operator.
PERFORMANCE OF A CONTRACT
For pre-contractual and contractual reasons, we also need personal data to
provide our services and comply with the obligations arising from contractual
agreements concluded with you.
On dhl.com we offer the following services:
1. Get a Quote
2. DHL for Business
3. Track & Trace
4. Ship Now
5. Customer Service
* Get a Quote
In order to get back to you via email or phone to make you an offer, you can
use one of our Get a Quote services. Depending on the country you are
residing and in order to get you to the right expert team or tool within DHL,
we either ask whether you would like to ship parcels or documents, cargo /
freight or international business mail and whether you are a business or
private customer.
Based on this information your request will be directed to our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL
Paket] and you will immediately receive a product card with price and further
details from the business unit(s) which offer best suits your request. It
could also be that we ask you for the following details: country of origin
and destination including city and postcode (we need an approximate origin
and destination in order to give you a quote for your shipment as accurate as
possible) and weight and dimension of the shipment. Depending on your request
we might also ask the quantity, whether documents or dangerous goods are
involved or whether it is palletized or stackable. This information is also
forwarded to one of our business units [DHL Express, DHL Global
Forwarding, DHL Freight, DHL eCommerce, DHL Paket] and you will immediately
receive a product card shown with price and further details regarding your
shipment and optional add-ons.
By clicking on the “continue to booking” button you will be forwarded to the
respective business unit´s booking tool system [MyDHL+, myDHLi, MyDHL
Parcel]. Hence, on dhl.com we basically do not collect or otherwise process
your personal data for our Get a Quote service. However, if data is
nevertheless considered personal, such as the city and postcode, the legal
basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a
legitimate interest in being able to submit our offer as accurately as
possible (Art. 6 (1) f) GDPR).
Provided that no statutory or contractual retention periods needs to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services. On dhl.com the
respective data is stored for a maximum of 30 days if you have used the safe
shipment service and unless not earlier deletes by yourself.
* DHL for Business
If you are using or DHL for Business service we ask you for the shipping
destination, the volume and the frequency of the shipment. Based on this
information and your shipping needs, your request will be send to our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
eCommerce, DHL Paket] and allocated to those which services best fit your
requirements. In order to get in touch with you as soon as possible we also
ask you for your company´s name, your name, business address, email address
and phone number. This data will also be forwarded to the respective business
units and is necessary to take steps at your request prior to entering into a
contract and / or for the performance of a contract. The legal basis is
therefore Art. 6 (1) b) GDPR.
Provided that no statutory or contractual retention periods need to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services.
* Track & Trace
You can use the Track and Trace service to track shipments addressed to you
or sent by you, and also view the expected time of delivery. To this end the
tracking information is sent to the respective business unit [DHL Global
Forwarding, DHL Freight, DHL eCommerce, DHL Supply Chain]to find the status
of the shipment. You will also receive all important detailed information
about your shipment from the respective business unit. In addition, the
sender or recipient can also receive further information about the shipment
in question by e-mail or SMS. For this purpose, the e-mail address or mobile
phone number of the recipient of the notification can be stored and the
notification activated. In this context, the person entering the data must
ensure that the notification recipient agrees to the processing of e-mail
address, mobile phone number and notification.
The following data are processed as part of shipment tracking: shipment
number, name and address of the sender, name and address of the recipient,
e-mail address of the sender/recipient if applicable, name and address of the
alternative recipient if applicable, customer data of the sender, product or
service name, shipment history, signature of the recipient, confirmation that
a minimum age has been checked (over 16/over 18).
The data are processed for the purpose of fulfilling the contract on the
basis of Art. 6(1) (b) GDPR.
To enhance user convenience, when using shipment tracking DHL automatically
generates a list of the last shipment number searched for via the shipment
search: This function saves you having to re-enter the shipment number when
checking the shipping status of your shipment. In this context, you can name
individual shipments according to your preference (“Shipment title"). For
this purpose, the application saves a list of the last shipment searches in a
cookie.
* Ship Now
Our Ship Now service leads you to our various customer portals of our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
eCommerce, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web Portal, my DHLi or DHL
Interactive). You can also continue as guest and you will be forwarded to our
business unit which best meets you shipping needs. In any case we will not
process your personal data at this stage. Same applies if you would like to
schedule a redelivery. After a few questions about your shipment you will be
directed to our various customer portals where you can arrange the redelivery
in detail.
* Customer Service
You can contact us at any time with questions via our Customer Service.
Depending on the respective business unit, you will either be forwarded
directly to the website of the respective business unit or we ask you to fill
out a contact form beforehand, which requests the following data categories
and then forwards them to the respective responsible business unit: your
customer reference no., your name, the name of your company, postal address,
email address and telephone no. country / region and the sector you are
working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is
carried out in order to prepare or to fulfil a contract. Furthermore, you
provide the data voluntarily for the purpose of contacting us, so your
consent is another legal basis, Art. 6 (1) (a) GDPR.
In addition you have the option to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Paket] .
The legal basis for this is your consent according to Art. 6 (1) (a) GDPR.
Further information on data protection in specific services and products is
available at the relevant divisional Customer Portal and / or the respective
local privacy notice.
Customer Portals
--------------------------------------------------------------------------------
PROCESSING FOR ADVERTISING PURPOSES
When you visit our web page we offer you a broad variety of information about
DHL, about our products, services and events. In particular you can get
information about our:
1. Events & Webinars
2. Delivered.
3. Spotlight
4. Newsletters
* Events & Webinars
If you would like to participate in one of our Events and/or Webinars, you
will be redirected to the appropriate registration page. There we basically
collect the following personal data: your name, your email address and who is
your main contact at DHL. Depending on the respective sector we may also ask
for your company name, your seniority and whether you have previously done
business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing
is carried out in order to fulfil the contract (attending the event).
* Delivered.
You have the option there to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Supply Chain]. The
legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You
may unsubscribe at any time by clicking the relevant link at the bottom of
the Spotlight mail. You can also revoke the consent at any time with effect
for the future using the contact address provided.
* Spotlight
If you subscribe to DHL Spotlight to know first about new articles we only
collect your email address and it is not used for any other purpose. The
legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You
may unsubscribe at any time by clicking the relevant link at the bottom of
the Spotlight mail. You can also revoke the consent at any time with effect
for the future using the contact address provided. If you unsubscribe from
Spotlight or revoke your consent, the corresponding data will be removed or
blocked from the mailing list and will no longer be processed for these
purposes.
Notwithstanding the foregoing, if you are an existing DHL customer, your
postal data (e.g. name, address) will be processed to contact you in order to
provide you with the latest information about our offers, news, products and
services. Apart from an existing consent, which is based on Art. 6 (1) a)
GDPR, we will process your e-mail address exclusively in order to provide you
with information regarding DHL own and similar products. Legal basis for the
aforementioned processing to keep you updated regarding our own and similar
products is Art. 6 (1) f) GDPR. The processing of customer data for own
direct marketing purposes is regarded as carried out for a legitimate
interest. You have the right to object at any time to the said processing. To
exercise your right, simply get in touch with us by using the contact details
mentioned under "Who is Responsible".
* Newsletters
If you register for one of our newsletters, we are entitled to use your
e-mail address for this purpose. The legal basis for this data processing is
your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the
newsletter at any time by clicking the relevant link at the bottom of the
newsletter. You can also revoke the consent at any time with effect for the
future using the contact address provided. If you unsubscribe from our e-mail
communications or revoke your consent, the corresponding data will be removed
or blocked from the mailing list and will no longer be processed for these
purposes.
Including your e-mail address in a blocking list is effected in order to
safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our
legitimate interest lies in not sending you any information by e-mail in the
future.
DATA RETENTION & THIRD PARTIES
* Jobs and Careers at Deutsche Post and DHL
Career opportunities within DHL Group are as diverse as our teams all over
the world. With approximately 594,000 employees in over 220 countries, we
connect people, improving their lives. If you would like to apply for one of
our open jobs you will find more information here.
* How Long We Keep Your Data
We will keep your data for as long as necessary to fulfill our purposes, to
execute our contracts and to comply with any legal obligation. The retention
period may differ per country based on applicable country laws.
We continuously strive to minimize the retention period of data where the
purpose, the law or contracts allows us to do so. The data that we collect
based on your consent will be kept until you withdraw your consent.
* Will My Data Be Passed On
DHL does not share, sell, transfer or otherwise disseminate your personal
data to third parties and will not do so in future, unless required by law,
unless required for the purpose of the contract or unless you have given
explicit consent to do so. For instance, it may be necessary to pass on your
address and order data to our contractors when you order products. Further
information on data protection in specific services and products is available
at the relevant Customer Portal.
However, in the context of the data processing as described in this Privacy
Notice and the respective legal basis given, DHL will transfer your data to
the following categories of recipients:
* DHL Group companies: transfer is required within the DHL Group, its legal
entities and shared service centers to provide and improve our products
and services (e. g. our Get a Quote or Frequent Shipment Services).
Transfers can also occur to manage our relationship with you, to identify
you, to answer your requests and to comply with your privacy rights.
* Third party business partners: The transfer to third party business
partners is limited to what is required by applicable law and / or in
order to fulfill our contractual obligations.
* Third party processors: which process data are contractually obliged to
maintain strict confidentiality as per Art. 28 GDPR. DHL retains
responsibility for safeguarding your personal data in such circumstances.
The business partners follow the instructions of DHL, and this is
guaranteed by technical and organizational measures, as well as by means
of checks and controls.
* Public authorities: transfer is required by applicable law (e.g. to fulfil
a legal obligation during shipment processing).
Your data is only transferred outside the European Economic Area (EEA) to
other DHL Group companies, third party business partners or public
authorities when permitted by applicable data protection law. In such cases,
we will make sure that appropriate safeguards are in place to ensure the
transfer of your data (e.g. our binding corporate rules, standard contractual
clauses).
--------------------------------------------------------------------------------
WHAT ARE MY DATA SUBJECT'S RIGHTS?
You have the following rights:
You can request information as to what personal data is stored
You can request that we correct, delete or block your personal data provided
these actions are permitted by law and in compliance with existing contractual
conditions.
You can request to receive personal data you have provided in a structured,
commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority.
*
*
Previous button text Next button text
Find Your Data Protection Authority Contact DHL Data Protection
* Right to Obtain
You can obtain your information by contacting data protection here:
Contact Data Protection
* Right to Object
The right to object applies for all processing of personal data which is
based on Art. 6 (1) f) GDPR.
* Right to Withdraw Your Consent
You have the right to withdraw your consent with effect for the future at any
time.
To exercise your right, simply get in touch with us by using the contact
details mentioned under "Who is Responsible" or via the button below:
Contact Data Protection
--------------------------------------------------------------------------------
HOW ABOUT DATA SECURITY
DHL takes the security of your data very seriously. We have implemented various
strategies, controls, policies and measures to keep your data secure. We keep
our security measures under close review. We use safeguards such as firewalls,
network intrusion systems, and application monitoring. Where appropriate, we
secure your data by using pseudonymization and encryption techniques when
storing and transferring your data. For instance, your data is saved in a secure
operating environment which is not accessible to the public. In certain cases,
your personal data is encrypted by Secure Socket Layer technology (SSL) during
transmission. This means that an approved encryption procedure is used for
communication between your computer and the DHL servers if your browser supports
SSL. We ensure that there are strict physical access controls in our buildings
and certified data centers.
As a part of our security strategy, we have set up auditing programs to make
sure that our systems and services comply with the DHL information security
policy, and by extension the ISO 27001 standard.
In addition, we are taking a number of ongoing measures to reduce risk, such as
(but not limited to) training our employees regularly and organizing incident
simulation exercises by our Cyber Defense Center.
Should you wish to contact DHL by e-mail or contact forms, we would like to
point out that the confidentiality of the information sent cannot be guaranteed.
The contents of (e-mail) messages can be read by third parties. We therefore
recommend you send us confidential information only by post.
* Where Do I Find Service Specific Information Regarding the Processing of
Personal Data?
Further information on data protection in specific services and products is
available at the relevant Customer Portal.
* DHL Group Data Privacy Policy
The "DHL Group Data Privacy Policy" regulates the Group-wide standards for
data processing with a special focus on so-called third country transfers,
meaning transfers of personal data to countries outside the EU, which do not
have an adequate level of data protection. If you are interested in learning
more about the "DHL Group Data Privacy Policy", please download the following
document:
DHL GROUP DATA PRIVACY POLICY
* DHL Group Data Privacy Policy
pdf 193.2 KB
DHL Personal Information Protection Policy
Each DHL Company in Japan (DHL Japan, Inc., DHL Supply Chain K.K., and DHL
Global Forwarding Japan K.K., hereinafter referred to as “DHL”. Each
company’s address and name of the representative person are as described at
the bottom.) shall protect our customer’s personal information according to
the Act on the Protection of Personal Information. DHL shall acquire
customer’s personal information only for the following purposes, and shall
not use for any other purposes:
1. to perform handlings of cargo transportation and any other services
incidental to the transportation that customer ordered to us, and to
administer matters associated with such services;
2. to make customer trend analysis on DHL services (i.e. analyzing the
acquired browsing history, service usage history, and other information,
and delivering advertisements related to new products and services
corresponding to the interests of each individual customer) or research
analysis on product developments;
3. to send customers information (DM or Email, etc) on DHL services or sales
promotions;
4. to respond to customers’ queries; and/or
5. to make necessary communication to customer in relation to handlings of
cargo transportation and other incidental services.
6. to use as sample data for development and refurbishment of information
processing system necessary to achieve the above purpose.
Under its own management and responsibility, DHL may use, jointly with any
other Deutsche Post DHL group companies (www.dp-dhl.com), personal data
acquired from customers (such as name, address, sex, date of birth, phone
number, fax number, email address, information on a Waybill and/or customs
clearance documents, etc), however, DHL shall not provide them to any other
third parties.
A customer may contact to the address mentioned below in those cases set
forth in the following cases.
1. a customer will demand for a disclosure, correction, or utilization cease
etc. of his/her personal data retained by DHL (hereinafter referred to as
"demand for disclosure etc. ")
2. a customer will make a request to provide information regarding the
handling of his/her personal data in a foreign country by DHL
3. a customer will make an inquiry about the measures taken for the security
management of his/her personal data retained by DHL
4. a customer will make a complaint about the handling of his/her personal
data retained by DHL
A customer may make a demand for disclosure etc., by contacting in writing.
We may charge 1000 JP yen (including consumption tax) per request, as the
administration fee for such disclosure etc. We will make best effort to reply
to such request within a month, by providing an electromagnetic record or
document(including e-mail), however, a customer is advised to allow any delay
depending on the circumstances of such request.
To: Legal Department, DHL Japan, Inc.
1-37-8, Higashi-shinagawa, Shinagawa-ku, Tokyo, Japan
Please note that this Personal Information Protection Policy may be modified
without any prior notification.
DHL Japan, Inc.
1-37-8, Higashi-shinagawa, Shinagawa-ku, Tokyo, Japan
Khan Zameer Ahmad, President and Representative Director
DHL Supply Chain K.K.
4-7-35, Kita-shinagawa, Shinagawa-ku, Tokyo, Japan
Jerome Gillet, President and Representative Director
DHL Global Forwarding Japan K.K.
1-19-9, Tsutsumi-dori, Sumida-ku, Tokyo, Japan
Karsten Michaelis, President and Representative Director
--------------------------------------------------------------------------------
DIVISIONAL PRIVACY NOTICES OR TERMS & CONDITIONS
* DHL Express
* DHL Express Privacy Notice (in English)
pdf 846.4 KB
* DHL Express Privacy Notice (in Japanese)
pdf 421.4 KB
* DHL Supply Chain
* DHL Supply Chain Transportation and Warehousing Terms and Conditions (in
English)
ms-word 1023.9 KB
* DHL Supply Chain Transportation and Warehousing Terms and Conditions (in
Japanese)
ms-word 1022.1 KB
--------------------------------------------------------------------------------
Changes to Privacy Notice
DHL reserves the right to change its Privacy Notice at any time with or without
prior notice. Please check back frequently to be informed of any changes. By
using DHL's websites you agree to this Privacy Notice.
This statement was last updated on:
10/09/2021
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