URL: https://support.ecocare.com.au/
Submission: On July 23 via automatic, source certstream-suspicious — Scanned from AU

Summary

This website contacted 6 IPs in 1 countries across 3 domains to perform 10 HTTP transactions. The main IP is 54.152.14.11, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.ecocare.com.au.
TLS certificate: Issued by R11 on July 23rd 2024. Valid for: 3 months.
This is the only time support.ecocare.com.au was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 54.152.14.11 14618 (AMAZON-AES)
2 13.35.148.61 16509 (AMAZON-02)
2 108.158.16.161 16509 (AMAZON-02)
3 18.67.93.53 16509 (AMAZON-02)
2 108.158.16.156 16509 (AMAZON-02)
10 6
Domain Requested by
3 beacon-v2.helpscout.net support.ecocare.com.au
beacon-v2.helpscout.net
2 d3hb14vkzrxvla.cloudfront.net beacon-v2.helpscout.net
2 d33v4339jhl8k0.cloudfront.net support.ecocare.com.au
2 d3eto7onm69fcz.cloudfront.net support.ecocare.com.au
1 support.ecocare.com.au
10 5

This site contains links to these domains. Also see Links.

Domain
ecocare.com.au
www.helpscout.com
Subject Issuer Validity Valid
support.ecocare.com.au
R11
2024-07-23 -
2024-10-21
3 months crt.sh
*.cloudfront.net
Amazon RSA 2048 M01
2023-10-10 -
2024-09-19
a year crt.sh
*.helpscout.net
Amazon RSA 2048 M03
2024-03-18 -
2025-04-15
a year crt.sh

This page contains 1 frames:

Primary Page: https://support.ecocare.com.au/
Frame ID: 55C717A9ED2B85C98C25E4D2F26CDB07
Requests: 10 HTTP requests in this frame

Screenshot

Page Title

EcoCare Knowledge Base

Page Statistics

10
Requests

100 %
HTTPS

0 %
IPv6

3
Domains

5
Subdomains

6
IPs

1
Countries

290 kB
Transfer

352 kB
Size

1
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

10 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request /
support.ecocare.com.au/
13 KB
4 KB
Document
General
Full URL
https://support.ecocare.com.au/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
54.152.14.11 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-54-152-14-11.compute-1.amazonaws.com
Software
openresty /
Resource Hash
7d5645bee702c9de614b6e40d0805b8d4b380530608c01a2b9258c62ff09d742

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Connection
keep-alive
Content-Encoding
gzip
Content-Type
text/html; charset=utf-8
Date
Tue, 23 Jul 2024 10:00:49 GMT
Server
openresty
Transfer-Encoding
chunked
launch-1720905461651.css
d3eto7onm69fcz.cloudfront.net/assets/stylesheets/
114 KB
115 KB
Stylesheet
General
Full URL
https://d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1720905461651.css
Requested by
Host: support.ecocare.com.au
URL: https://support.ecocare.com.au/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.35.148.61 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-35-148-61.syd1.r.cloudfront.net
Software
openresty /
Resource Hash
709bef162108b3775c5fb6bf942cbf2aab6df147caf202ce43278f6b05492025
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
date
Tue, 23 Jul 2024 09:56:44 GMT
via
1.1 d143ff54d809978a01bd0ec973b6c3b2.cloudfront.net (CloudFront)
last-modified
Mon, 22 Jan 2024 07:46:42 GMT
server
openresty
x-amz-cf-pop
SYD1-C1
age
310
etag
"9b8e550ffc393114031d3f1baadf1907ae21ee1e"
x-cache
Hit from cloudfront
content-type
text/css; charset=utf-8
cache-control
public, max-age=3600
content-length
117042
x-amz-cf-id
lSBDbREjTLXkN-Hf8Xc_jc1fzDfELzLXcuXEdI_yFpQsQNUUq2eLgA==
ecocare_help-scout.png
d33v4339jhl8k0.cloudfront.net/docs/assets/5c3c30242c7d3a31944ff997/images/5c3e9be404286304a71e4203/
4 KB
4 KB
Image
General
Full URL
https://d33v4339jhl8k0.cloudfront.net/docs/assets/5c3c30242c7d3a31944ff997/images/5c3e9be404286304a71e4203/ecocare_help-scout.png
Requested by
Host: support.ecocare.com.au
URL: https://support.ecocare.com.au/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.158.16.161 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-158-16-161.syd62.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
3a59ce70bc2b8bc3bfb0eb55e8c6d02b0c18303c24eb4494658be98e7c21a98b

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Tue, 23 Jul 2024 10:00:51 GMT
via
1.1 0853add243e6eac9b8f74b5c74814a3e.cloudfront.net (CloudFront)
last-modified
Wed, 16 Jan 2019 02:50:13 GMT
server
AmazonS3
x-amz-cf-pop
SYD62-P3
etag
"00f3cb3ac3e7287cca59d51ea5d21ce3"
x-amz-server-side-encryption
AES256
x-cache
Miss from cloudfront
content-type
image/png
accept-ranges
bytes
content-length
4015
x-amz-cf-id
t2Z0dpb_qIOTL1hNpmHDUSyMuCcaPuWI2ijvJKrabVdWIe1Mc0X7Wg==
app3.min.js
d3eto7onm69fcz.cloudfront.net/assets/javascripts/
116 KB
116 KB
Script
General
Full URL
https://d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js
Requested by
Host: support.ecocare.com.au
URL: https://support.ecocare.com.au/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.35.148.61 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-35-148-61.syd1.r.cloudfront.net
Software
openresty /
Resource Hash
baab907b6e1b57e04d7ec8eaf32de7909abe390f7ff1ed5017cbaaf09dc8bd52
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
date
Tue, 23 Jul 2024 09:09:03 GMT
via
1.1 d143ff54d809978a01bd0ec973b6c3b2.cloudfront.net (CloudFront)
last-modified
Mon, 22 Jan 2024 07:46:42 GMT
server
openresty
x-amz-cf-pop
SYD1-C1
age
3123
etag
"75eb0f806598ee5b3d36d04be8d34524607dd3b6"
x-cache
Hit from cloudfront
content-type
application/javascript; charset=utf-8
cache-control
public, max-age=3600
content-length
118353
x-amz-cf-id
G23fTmm8p6JTAyKHSKVQ3fgSE6n_r77_e4lWrRh_zNaQ4WTnyzg0QA==
truncated
/
2 KB
2 KB
Font
General
Full URL
data:truncated
Protocol
DATA
Server
-, , ASN (),
Reverse DNS
Software
/
Resource Hash
6c5f871741c69e29a0bb4f5273cdd8ccf8a9a03ad9e4043f2505aa188ecf611e

Request headers

Referer
Origin
https://support.ecocare.com.au
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Content-Type
application/x-font-ttf;charset=utf-8
/
beacon-v2.helpscout.net/
458 B
902 B
Script
General
Full URL
https://beacon-v2.helpscout.net/
Requested by
Host: support.ecocare.com.au
URL: https://support.ecocare.com.au/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.67.93.53 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-67-93-53.syd62.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
f1057217f0193b03f7689e6d5f08fb31d942fd4edf8640737015dc6e45bda624
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Tue, 23 Jul 2024 10:00:19 GMT
content-encoding
gzip
via
1.1 3437ef72cec711eb0ebed9222a22cf66.cloudfront.net (CloudFront)
x-content-type-options
nosniff
strict-transport-security
max-age=31536000
x-amz-cf-pop
SYD62-P1
age
32
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
content-length
327
x-xss-protection
1; mode=block
referrer-policy
strict-origin-when-cross-origin
last-modified
Wed, 17 Jul 2024 17:16:48 GMT
server
AmazonS3
etag
"26e0db80bcbc36da0edce80cc950c700"
vary
Accept-Encoding, Origin
x-frame-options
SAMEORIGIN
content-type
application/javascript
cache-control
max-age=120, s-maxage=120, public
accept-ranges
bytes
x-amz-cf-id
l-PXaFF6MUsVzucBjXIzU4Ze3Dlq5wkwJIfLS7XBI6aQlUiiWo_t7A==
Ecocare_Avatar_Help-Scout.png
d33v4339jhl8k0.cloudfront.net/docs/assets/5c3c30242c7d3a31944ff997/images/5c3e9c4b04286304a71e4208/
2 KB
2 KB
Other
General
Full URL
https://d33v4339jhl8k0.cloudfront.net/docs/assets/5c3c30242c7d3a31944ff997/images/5c3e9c4b04286304a71e4208/Ecocare_Avatar_Help-Scout.png
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.158.16.161 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-158-16-161.syd62.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
3e0299be9cf260d99d95b160047c428a92cb8805431403e35bd1e58e3e3ce207

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Tue, 23 Jul 2024 10:00:52 GMT
via
1.1 0853add243e6eac9b8f74b5c74814a3e.cloudfront.net (CloudFront)
last-modified
Wed, 16 Jan 2019 02:51:56 GMT
server
AmazonS3
x-amz-cf-pop
SYD62-P3
etag
"3d1910e3faf9230405bb90399f1d7550"
x-amz-server-side-encryption
AES256
x-cache
Miss from cloudfront
content-type
image/png
accept-ranges
bytes
content-length
1734
x-amz-cf-id
0bdz7f7omx9435nax1x-QKeqNwJPRgezOuxdiFt8DQ7H6QXV4OfcQw==
vendor.5fe8f3bc.js
beacon-v2.helpscout.net/static/js/
62 KB
23 KB
Script
General
Full URL
https://beacon-v2.helpscout.net/static/js/vendor.5fe8f3bc.js
Requested by
Host: beacon-v2.helpscout.net
URL: https://beacon-v2.helpscout.net/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.67.93.53 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-67-93-53.syd62.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
c615d03cee52e9673053fd8588d0e124a318245eb3e831e8f3a9204c6d3c99f2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Tue, 23 Jul 2024 09:18:42 GMT
content-encoding
gzip
via
1.1 3437ef72cec711eb0ebed9222a22cf66.cloudfront.net (CloudFront)
x-content-type-options
nosniff
strict-transport-security
max-age=31536000
x-amz-cf-pop
SYD62-P1
age
2529
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
content-length
22572
x-xss-protection
1; mode=block
referrer-policy
strict-origin-when-cross-origin
last-modified
Wed, 17 Jul 2024 17:16:49 GMT
server
AmazonS3
etag
"a3d10a46a82feffc1fa974df28b56f57"
vary
Accept-Encoding, Origin
x-frame-options
SAMEORIGIN
content-type
application/javascript
cache-control
max-age=315360000, s-maxage=7200, public
accept-ranges
bytes
x-amz-cf-id
IpWhXx2a29SFhi5bEiht-SZouArV7F4cl80nkJ1UFKs-oYzSR1QLIQ==
main.ec7c4297.js
beacon-v2.helpscout.net/static/js/
31 KB
13 KB
Script
General
Full URL
https://beacon-v2.helpscout.net/static/js/main.ec7c4297.js
Requested by
Host: beacon-v2.helpscout.net
URL: https://beacon-v2.helpscout.net/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.67.93.53 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-67-93-53.syd62.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
3e6c2d97ba58d4be612633b75640497150dc636fe9fb2be693bdae95cfe26175
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

Referer
https://support.ecocare.com.au/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Tue, 23 Jul 2024 09:18:42 GMT
content-encoding
gzip
via
1.1 3437ef72cec711eb0ebed9222a22cf66.cloudfront.net (CloudFront)
x-content-type-options
nosniff
strict-transport-security
max-age=31536000
x-amz-cf-pop
SYD62-P1
age
2529
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
content-length
12616
x-xss-protection
1; mode=block
referrer-policy
strict-origin-when-cross-origin
last-modified
Wed, 17 Jul 2024 17:16:49 GMT
server
AmazonS3
etag
"54c56d996ec4ae758094a02efb5c31b3"
vary
Accept-Encoding, Origin
x-frame-options
SAMEORIGIN
content-type
application/javascript
cache-control
max-age=315360000, s-maxage=7200, public
accept-ranges
bytes
x-amz-cf-id
-uL-DTzose_v3vSuselOh-JmRxfuyzPmRGOSPrREq9cMiUuxg6Cg4g==
b2256bb4-a65f-4ef4-b9f0-2c0ff783ee9d
d3hb14vkzrxvla.cloudfront.net/v1/
8 KB
9 KB
XHR
General
Full URL
https://d3hb14vkzrxvla.cloudfront.net/v1/b2256bb4-a65f-4ef4-b9f0-2c0ff783ee9d
Requested by
Host: beacon-v2.helpscout.net
URL: https://beacon-v2.helpscout.net/static/js/vendor.5fe8f3bc.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.158.16.156 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-158-16-156.syd62.r.cloudfront.net
Software
/
Resource Hash
68c0faa6e28546df6264b09151aa2916727543c002b7d8f7f7689f93adf548dd
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

correlationId
05bd8fd2-c30a-4500-b179-603b691ca1f4
Helpscout-Release
2.2.204
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
Accept
application/json, text/plain, */*
Beacon-Device-ID
940f9b6d-50ac-4604-a249-3e72b9f0e934
Referer
https://support.ecocare.com.au/
Beacon-Device-Instance-ID
16cbca32-9dfd-42a6-8c4b-8364196c3aad
Helpscout-Origin
Beacon-Embed

Response headers

date
Tue, 23 Jul 2024 10:00:51 GMT
strict-transport-security
max-age=31536000; includeSubDomains
via
1.1 0f7044eb4e8b35c09d88dd64a3263794.cloudfront.net (CloudFront)
x-amz-cf-pop
SYD62-P3
x-cache
Miss from cloudfront
x-ratelimit-remaining-ai-ask-hour
25
x-ratelimit-remaining-identify-hour
25
x-ratelimit-limit-general-minute
60
x-ratelimit-remaining-conversations-hour
10
x-ratelimit-limit-identify-hour
25
x-ratelimit-remaining-chat-tokens-hour
25
x-ratelimit-limit-conversations-hour
10
x-ratelimit-limit-attachments-hour
10
vary
Origin,Access-Control-Request-Method
content-type
application/json
access-control-allow-origin
https://support.ecocare.com.au
x-ratelimit-remaining-general-minute
60
access-control-expose-headers
Resource-ID
cache-control
max-age=300
access-control-allow-credentials
true
x-ratelimit-remaining-attachments-hour
10
x-ratelimit-limit-ai-ask-hour
25
x-amz-cf-id
xMK--RnS1wKsUGMVzBaZhcGsd7IbA_vK60deJ_2jrx3szoE1c9uJ_A==
x-ratelimit-limit-chat-tokens-hour
25
b2256bb4-a65f-4ef4-b9f0-2c0ff783ee9d
d3hb14vkzrxvla.cloudfront.net/v1/
0
0
Preflight
General
Full URL
https://d3hb14vkzrxvla.cloudfront.net/v1/b2256bb4-a65f-4ef4-b9f0-2c0ff783ee9d
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.158.16.156 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-158-16-156.syd62.r.cloudfront.net
Software
/
Resource Hash
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Accept
*/*
Access-Control-Request-Headers
beacon-device-id,beacon-device-instance-id,correlationid,helpscout-origin,helpscout-release
Access-Control-Request-Method
GET
Origin
https://support.ecocare.com.au
Sec-Fetch-Mode
cors
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

access-control-allow-credentials
true
access-control-allow-headers
beacon-device-id, beacon-device-instance-id, correlationid, helpscout-origin, helpscout-release
access-control-allow-methods
GET
access-control-allow-origin
https://support.ecocare.com.au
allow
GET, HEAD, POST, PUT, DELETE, OPTIONS, TRACE, PATCH
content-length
0
date
Tue, 23 Jul 2024 10:00:50 GMT
strict-transport-security
max-age=31536000; includeSubDomains
vary
Origin,Access-Control-Request-Method
via
1.1 0f7044eb4e8b35c09d88dd64a3263794.cloudfront.net (CloudFront)
x-amz-cf-id
U_vCChUXo6Uq2TwzkXwrgZftMh9Q4lZIQSRhYL9k_NtZvqrQPuoTuQ==
x-amz-cf-pop
SYD62-P3
x-cache
Miss from cloudfront
x-ratelimit-limit-ai-ask-hour
25
x-ratelimit-limit-attachments-hour
10
x-ratelimit-limit-chat-tokens-hour
25
x-ratelimit-limit-conversations-hour
10
x-ratelimit-limit-general-minute
60
x-ratelimit-limit-identify-hour
25
x-ratelimit-remaining-ai-ask-hour
25
x-ratelimit-remaining-attachments-hour
10
x-ratelimit-remaining-chat-tokens-hour
25
x-ratelimit-remaining-conversations-hour
10
x-ratelimit-remaining-general-minute
60
x-ratelimit-remaining-identify-hour
25

Verdicts & Comments Add Verdict or Comment

12 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

function| Beacon function| hashChanged function| css_browser_selector string| url function| containsAuthQueryParam function| rewriteUrl function| $ function| jQuery string| c function| initArticleRatings function| initDocsWebSearch object| beaconJsonp

1 Cookies

Domain/Path Name / Value
support.ecocare.com.au/ Name: PLAY_SESSION
Value: "999c79f6efc033807fc5cf249cb15b6b585f202a-siteId=5c3c30242c7d3a31944ff998&hs.session.id=DlxbKzWt4WCsdwb8rad84xWCw7tQcmlLtych8kvvrsOaRrxZBYbbGvMJIXmUU1ry&hs.session.exp=1721815249831"