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Submitted URL: http://support.sap.com/
Effective URL: https://support.sap.com/en/index.html
Submission: On May 02 via manual from CA — Scanned from CA
Effective URL: https://support.sap.com/en/index.html
Submission: On May 02 via manual from CA — Scanned from CA
Form analysis 1 forms found in the DOM
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Your browser does not support JavaScript. Some components may not be visible. SAP SUPPORT PORTAL HOME WELCOME TO THE SAP SUPPORT PORTAL Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more. Search Access Expert Search Customize * Access My Launchpad * Report an Incident * View Incidents * Software Downloads * Manage Users * Request Keys * Manage Remote Connections * View Cloud Availability * Visit the SAP Community * View Product Documentation Your browser does not support JavaScript. Some components may not be visible. FEATURES 1. 2. 3. 4. 5. 6. 7. 8. FROM CLOUD AVAILABILITY CENTER TO CLOUD AVAILABILITY IN SAP FOR ME Cloud Availability has finally moved to the place where it belongs: SAP for Me, the Customers' Digital Companion. You will find there the current availability of all your cloud systems, as well as the related notifications and availability reporting. Join this presentation on May 5, 2022 where you will be shown the current functionalities and given insights on what's coming up! INTRODUCTION TO THE NEW LICENSE MANAGEMENT AND SOFTWARE USAGE PLATFORM IN THE SAP FOR ME SAP wants to make the transition to the new SAP portal SAP for Me as easy as possible. During the detailed sessions, SAP experts use concrete case studies/applications to show how the SAP ONE Support Launchpad applications already used by customers are transferred to SAP for Me. Join the detailed session "License Utilization Information (LUI) migrates to SAP for Me" on May 4, 2022 to get an insight on the migration process of LUI into SAP for Me and on how to use the new platform to manage licenses and software usage in the future. EARLY FEEDBACK ON SEARCH IN SAP FOR ME We're looking for SAP ONE Support Launchpad users with Cloud products to participate in a one-hour usability study focused on search and how this will evolve in SAP for Me. Please email supportusability@sap.com with your availability, country and list of products supported. INTRODUCTION OF SAP FOR ME, YOUR NEW CUSTOMER PORTAL SAP for Me is your personalized central entry point to SAP's support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications. Additionally, check our list of Upcoming Live Sessions in various languages and time zones. SAP SOLUTION MANAGER 7.2 SP14 IS OUT NOW! SAP Solution Manager SP14, SAP Fiori apps for SAP Solution Manager SP13 and SAP Focused Build and Insights SP09 have been released and are now generally available for all customers and partners. To see what the feature-packed release holds on for you take a look at the highlights blog and the What's New presentation. Take a glimpse about the new features at the associated documentation available on the SAP Help Portal: * SAP Solution Manager 7.2 SP14 * SAP Fiori apps for SAP Solution Manager 1.0 SP13 * SAP Focused Build and Insights 2.0 SP09 Watch the recording of the What's New call and check here for more ALM events & Webcasts. SAP COMMUNITY AT PRODUCT SUPPORT – YOUR IDEAL PLACE FOR HOW-TO QUESTIONS Want to know the best channel for your how-to questions? SAP's Product Support aims to provide you the best channel for your how-to questions by expanding our support channel offerings to include the SAP Community. Learn more in this blog. HELPING CUSTOMERS NAVIGATING THROUGH DIFFICULT TIMES: NO CPI INCREASE FOR SUPPORT CONTRACTS IN 2022 SAP remains vigilant and focused on supporting our customers, partners, employees, and communities during the COVID-19 pandemic. SAP understands that the current situation might lead to additional unforeseen challenges on customers' businesses and continues to be committed to help every organization and industry across the world in a fair and equal manner. * For 2022, the company will again not apply the annual increase based on the local Consumer Price Index (CPI) to SAP Standard Support (StS) contracts. * The company will also continue to not apply increases for SAP Enterprise Support (ES). With this newly granted price stability SAP contributes to the strong partnership with our customers. Please note that this CPI waiver for 2022 is not a waiver of the contractually agreed possible adjustments of the maintenance fee for any potential future increases. TRY BUILT-IN SUPPORT TO ENGAGE WITH SAP PRODUCT SUPPORT WITHOUT LEAVING YOUR PRODUCT With our Built-In Support offering, the major pillars of support activity are integrated into the product and available to the user at their point of need. Users no longer need to open a separate solution or collaboration portal to request assistance. Instead, accessing support is as simple as clicking on a contextually aware digital assistant within the application they are using to get the right information, manage your incidents, or quickly collaborate with an SAP expert in real-time, sharing knowledge. Read more! Note: SAP's Built-In Support is currently available for SAP S/4HANA Cloud. Previous Next SPOTLIGHT NEWS MAINTENANCE NOTIFICATION: FEBRUARY 18, FEBRUARY 26, MARCH 5, 2022 2022-02-18 There will be an outage to sapserv5, sapserv7, sapserv9, and sapserv10 servers during these time frames: Saturday, February 18, 2022, from 2:30-10:30 UTC; sapserv7 and... MAINTENANCE NOTIFICATION: FEBRUARY 12, 2022 2022-01-27 There will be momentary disruptions to Sapserv7/9 server landscape in Singapore DC on Saturday, February 12, 2022, from 15:00-20:00 UTC (00:00-05:00 JST; 23:00-04:00 China time;... MAINTENANCE NOTIFICATION: FEBRUARY 5, 2022 2022-01-25 There will be downtime to Sapserv7/9 server landscape in Singapore DC on Saturday, February 5, 2022, from 02:00-10:00 UTC (11:00-19:00 JST; 10:00-18:00 China time; 3:00-11:00... MAINTENANCE NOTIFICATION: NOVEMBER 30, 2021 2021-11-29 There will be downtime to Sapserv5 (Japan) servers on Tuesday, November 30, 2021, from 18:00-19:00 JST (17:00-18:00 China Time; 10:00-11:00 CET). During this outage the... MAINTENANCE NOTIFICATION: NOVEMBER 20, 2021 2021-11-19 There will be multiple interruptions to Sapserv7 and Sapserv9 (Singapore) servers on Saturday, November 20, 2021, from 11:00-17:00 JST (10:00-16:00 China Time, 3:00-9:00 CET). During... More... Spotlight News Archive Your browser does not support JavaScript. Some components may not be visible. GET STARTED WITH SUPPORT WELCOME TO SUPPORT! Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance. Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video. I've received my new User ID – What do I do now? How can I get the most from SAP Support? Explore Next-Generation Support Product Support Accreditation Help with SAP Support applications Find webcasts and events Learn more on how to make the best out of interactions with Product Support via Product Support Accreditation, an easy to consume and easy to access enablement program at your own pace. MORE RESOURCES Usability Program FAQ Support Leadership SAP Support Portal YouTube Playlist Security Whitepapers SAP Support Portal FAQs Introduction to SAP Support Portal [video] Visit the onboarding resource centers COMMUNITIES SAP COMMUNITY * Register & Create your Profile * View Blogs * Find Questions & Answers * Find & Follow Tags * View SAP Wiki Pages Visit the SAP Community SAP SUCCESSFACTORS COMMUNITY The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts. Visit the SAP SuccessFactors Community AWARDS SAP Support Portal Earns ASP Top Ten Support Websites Award SAP Wins Prestigious TSIA Star Award @sapsupporthelp @sapsfcloudhelp Next-Generation Support uses innovative tools like Expert Chat for real-time, technical support with a support expe… https://t.co/aFvAlsT7Xz Incident Solution Matching is a service based on Artificial Intelligence (AI) and machine learning technologies tha… https://t.co/IA5Qp1Uf0X Built-In Support is a personalized conversational experience using natural language processing, #AI and… https://t.co/vUZlr7LFCs What are the best practices and frequently asked questions using Schedule an Expert for Open Incidents with SAP Sup… https://t.co/yFZXfc53Fl How does AI and machine learning deliver preventative support? SAP's predictive and preventative support features a… https://t.co/j9MoZNKZ14 How is your experience with this page? 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