www.maestroqa.com Open in urlscan Pro
34.251.201.224 Public Scan

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Submitted URL:
https://mkt.financialforce.com/NTcyLVhNQi05ODYAAAGGJ6UHcBGqdi3PiPCrzfHlyRdZ7P-Kj61cfqHqAuwVDROFnYdoh69Bxsbt3Nq5Yy1Zt8Bj2Rg=
Effective URL:
https://www.maestroqa.com/?mkt_tok=NTcyLVhNQi05ODYAAAGGJ6UHcH8SBanX_lGPKDU_GcYCbfuAHYIUNgWu2QkJIsQck4bC7h2eXjhiCW_MTfDNqLv...
Submission: On August 10 via api (August 10th 2022, 5:07:54 pm UTC) from US — Scanned from DE

Form analysis
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<form __bizdiag="26374122" __biza="WJ__" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutLeft"
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MODERN QA SOFTWARE THAT POWERS CUSTOMER LOYALTY


Get unfiltered visibility into what's happening with your agents, customers, CX
processes, and business with a quality program built on MaestroQA.
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REDUCED AHT BY


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BOOSTED CSAT TO


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FAQ


WHAT IS CALL CENTER QUALITY ASSURANCE (QA)?

Call center quality assurance (QA) is the process of ensuring your agents and
customer facing operations are performing to the standards set by your company
to meet customer expectations. Most all centers require quality monitoring and
evaluation of your team based on the key performance indicators set by your call
center managers.



WHY IS QA IMPORTANT IN A CALL CENTER?

For many agents working in call center or customer support roles, quality
assurance (QA) is utilized to address customer issues and collect insights on
how to improve agent performance and benchmark scores. Customer experience,
customer support, and call center QA software serve as a central hub for quality
monitoring, training sessions, and improve agent processes and performance
across all communication channels.



HOW DOES QA AFFECT CUSTOMER SATISFACTION?

QA software helps agents and managers run a successful call center by measuring
customers expectations compared to team performance. The QA process allows you
to better meet customer expectations, leading to increased customer loyalty and
customer satisfaction.

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See the product in action + learn how we improve service quality

*



*




*



*

Number of Agents*<1515-5051-100101-250251-500501-10001000+Not Applicable



*



*

Current QA Solution*No QA SolutionSpreadsheetsQA Software



*

CRM*ZendeskSalesforceKustomerTalkdeskIntercomFreshdeskHelpshiftGladlyOther


*




*



*

How did you hear about us?Social MediaGoogle/Search EngineDirect MailThird-Party
Review Site (like G2)Online AdReading an ArticleColleague/FriendOne of our
Partners (like Zendesk)




By entering your email address, you agree to receive marketing communications in
accordance with our Privacy Policy.  








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www.maestroqa.com Open in urlscan Pro 34.251.201.224 Public Scan

Form analysis 2 forms found in the DOM

Text Content

www.maestroqa.com Open in urlscan Pro
34.251.201.224 Public Scan

Form analysis
2 forms found in the DOM