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Home About Us Legal and regulatory Privacy policy


PRIVACY POLICY


PRIVACY POLICY

Respecting your privacy and safeguarding your personal information is our
highest priority. As part of our commitment, we have updated our privacy policy
to identify the information we collect, how it’s used, and your choices when you
use one of our online services like the mySASKTEL app. The new policy takes
effect April 1, 2019.

The following information is available for download in PDF format.

 * SaskTel Privacy Policy(pdf) effective April 1, 2019


PRIVACY POLICY

Protecting your privacy and safeguarding your personal information is our
highest priority.


OUR COMMITMENT TO YOUR PRIVACY

We place a high priority on the loyalty of our customers, and that loyalty is
built on a foundation of good products, competitive prices, and, above all,
excellent customer service.

Respecting your right to privacy is an important part of our service excellence
commitment. We promise to treat your personal information with the utmost
respect. That includes keeping you up-to-date on your rights as our customer and
providing you with information on how we use your personal information. Our
Privacy Statement outlines our commitment to protect the privacy and
confidentiality of your personal information.

We may update this statement from time to time as reflected in the effective
date of this document, so please review it periodically. You're also encouraged
to review the Legal Notices and User Agreement provided on this website. They,
too, are provided for your information and protection.


WHY WE COLLECT PERSONAL INFORMATION

Personal information is defined as information about an identifiable individual.
This includes information on your product and service subscriptions and usage.
Publicly available information—like a public telephone book listing of your
name, address, and telephone number—is not considered personal information. 

We might collect information from you in person, over the phone, by mail, in
writing or verbally or when you use one of our digital channels such as our
website, mobile applications or contact us through social media in writing or
verbally.

We collect information about you during the application process to confirm your
identity and credit history, when communicating or transacting business with
you, and when providing service to you. We may also collect information about
you from third parties that have the right to disclose such information to us.
However, prior to collecting this information, we would first get your consent
except where it is impractical or inappropriate to do so.

Telephone calls and online chat sessions to or from our service representatives
may be monitored and/or recorded. Your telephone and chat discussions with our
representatives are used for our mutual protection, to enhance customer service,
improve interactions with our representatives and to confirm our discussions
with you.

Customers who prefer not to have their calls recorded can transact business at a
store, dealer, or online at our web site.

We may also use video monitoring at SaskTel buildings to ensure the safety of
our staff, our customers, and for fraud prevention.

From time to time, we may obtain information from 3rd party companies (such as
geographic data) and combine it with information we have about you to help us
provide product recommendations and offers that we think will interest you. 

The personal data we collect will vary depending on the products or services
inquired about or purchased, and may include: your name, address, phone
number(s), date of birth, government issued identification, email address, the
name of your company, name of a device user(s), IP addresses, device
identification information such as your wireless SIM and IMEI, internet/TV
gateway, service usage and site usage information, billing and transaction
information, and financial information such as your bank account number.

We understand that some of this information is confidential, which is why we
collect personal information only for the following purposes:

 * To establish and maintain a responsible commercial relationship with you and
   to provide you with ongoing service. For example, we'll collect information
   about you during the application process to conduct a credit check, such as
   your date of birth or driver’s license number, or when communicating or
   transacting business with you to confirm your identity. If you prefer to use
   pre-authorized payment for our services, we'll collect bank account
   information to process payment.
 * To understand your needs and develop and recommend suitable products and
   services. We maintain a record of products and services you receive from us,
   and we may ask you for additional information so we can serve you better. For
   instance, if you wish to view your bill using our electronic payment service,
   we'll ask for your email address.  We may also ask about your calling habits
   so we can recommend the best long distance plan.
 * To manage your account and understand your needs and preferences. This allows
   us to offer you better products and special offers that we think may be of
   interest to you.
 * To manage and develop our business and operations, including personnel and
   employment matters. For example, we analyze the usage of our networks to plan
   for future growth. Your use of SaskTel services creates personal information,
   such as usage information, as a result of the operating systems internal to
   SaskTel.  We also collect information from individuals who apply for jobs
   with SaskTel.
 * To meet legal and regulatory requirements. For example, we may collect
   information to respond to a court order.


SOCIAL INSURANCE NUMBER (SIN) AND HEALTH SERVICES CARD (HSC)

SaskTel may request SIN or HSC however customers are not obligated to provide it
and the provision of service will not be denied should the SIN or HSC be
withheld.

Customers may provide 2 other forms of identification, such as driver's license
number or passport where they do not wish to provide their SIN or HSC and are
still able to obtain service in accordance with our current credit policies.

Regardless of whether or not a SIN or HSC is provided by the customer, the
credit check result may require a condition of service to be met such as
providing a deposit or alternate form of security, pre-authorized payment, in
the case of wireless noSTRINGS Prepaid service, or a reduction in the services
or with restrictions such as toll restrictions.

See Can SaskTel ask for my SIN and HSC information?


SHARING YOUR PERSONAL INFORMATION

Personal information is not sold or rented to any parties outside of the SaskTel
corporate family without your consent or as permitted by SaskTel's Tariff.

We do share this information with the companies we select as our business
partners, and who supply services to us. However, we require them, by contract,
to honour our privacy principles in the handling of personal information they
obtain from us.

The information provided to our business partners is used only for that purpose
and any disclosure outside of SaskTel is made on a confidential basis. Should we
sell a part of our business or merge or amalgamate part or all of our business
with another entity, we may need to disclose customer information as part of the
transaction. This is a normal business practice in any such transaction. Any
such disclosure would be subject to appropriate privacy and security safeguards.
In certain circumstances in which it is necessary to do so, or where permitted
by law, we may disclose your personal information without your consent to the
following parties:

 * The customer or an agent acting on the customer's behalf, such as Power of
   Attorney;
 * Companies we select as our business partners;
 * A company that publishes a directory or directory-related services;
 * A collection agency or party used to determine creditworthiness, or for
   collecting unpaid balances;
 * A credit bureau reporting agency;
 * Courts, law enforcement agencies, or otherwise legally empowered entities;
 * We may disclose personal information to meet legal or regulatory
   requirements, such as under a court order or, to a government institution if
   required or authorized by law;

 * * This includes Statistics Canada, under the authority of the Statistics Act.
     Statistics Canada requests wired and wireless phone numbers for their
     surveys and statistical programs. For more information, please contact
     Statistics Canada External Link Icon An icon to identify external sites
     .

 * To public authorities or their agents in cases of emergency, e.g., a 911
   call;
 * Ombudsman  


HOW WE SAFEGUARD YOUR INFORMATION

The information you provide to us on our web site is securely maintained and
kept confidential. Information is retained in secure facilities, and protected
from unauthorized access. We provide technical, administrative, and physical
security measures to protect your information against loss, misuse, and
unauthorized access or disclosure.

For some services, SaskTel uses service providers located in another country to
process and store information related to that service and as a result foreign
governments, courts, law enforcement or regulatory agencies may be able to
obtain disclosure of your information through the laws of that country. Learn
more about data storage.


PERSONAL INFORMATION HANDLING PRINCIPLES

We've always been, and will continue to be, committed to the privacy of your
personal information. In addition to our existing procedures and our adherence
to the Freedom of Information and Protection of Privacy Act (FOIP), which
governs our approach to handling personal information, we've adopted the
following privacy principles from the Canadian Standards Association's Model
Code for the Protection of Personal Information:

Principle 1 - Accountability

SaskTel is responsible for the personal information under our control and we've
designated a Chief Privacy Officer (CPO) to be accountable for our compliance
with the privacy principles.

Principle 2 - Identifying purposes for the collection of personal information

We'll identify the purpose for collecting personal information at or before the
time the information is collected.

Principle 3 - Obtaining consent for the collection, use, and disclosure of
personal information

We require the knowledge and consent of the customer for the collection, use, or
disclosure of personal information except where it is impractical or
inappropriate to do so, such as in emergency situations.

Principle 4 - Limiting collection of personal information

We'll limit the collection of personal information to that which is necessary
for the purposes identified by the company. We will collect personal information
by fair and lawful means.

Principle 5 - Limiting use, disclosure, and retention of personal information 

We won't use or disclose personal information for purposes other than those for
which it was collected, except with the consent of the individual or as required
by law. We retain personal information only as long as necessary for the
fulfillment of those purposes.

Principle 6 - Accuracy of personal information

Personal information will be as accurate, complete, and up-to-date as is
necessary for the purposes for which it is to be used.

Principle 7 - Security safeguards

We'll protect personal information by security safeguards appropriate to the
sensitivity of the information.

Principle 8 - Openness

We'll make readily available, to customers and employees, specific information
about its policies and procedures relating to the management of personal
information.

Principle 9 - Customer and employee access to personal information

Upon request, customers and employees shall be informed of the existence, use,
and disclosure of his or her personal information and shall be given access to
that information. An individual shall be able to challenge the accuracy and
completeness of the information and have it amended as appropriate.

Principle 10 - Challenging compliance

A customer may address a challenge concerning compliance with the above
principles to the Chief Privacy Officer. 

Our personnel are required to complete mandatory privacy training courses, and
general staff education and training, to enhance awareness of responsibilities
and commitments towards the proper handling of customer's personal information
in accordance with our policies and procedures.


WHAT ARE YOUR CHOICES?

We'd like to have your consent to continue to collect, use, and disclose your
personal information for the purposes that we have outlined. However, you do
have choices.

 * You can have your name removed from our telephone, mail, or email marketing
   lists. By doing so, you may not be made aware of certain products, services,
   and promotions we offer. However, you'll continue to be contacted as
   necessary to service your account, and you'll receive marketing information
   included with your regular account mailings. Please allow us 10 days to
   complete your request. Some of our promotions may already be in progress when
   you submit your request, therefore you may be contacted during this time. If
   at any time you wish to reverse your decision, you may contact us at
   1-800-SaskTel (1-800-727-5835).
 * Our directory publisher, DirectWest, makes lists of published names,
   addresses, and phone numbers available to selected organizations for a fee.
   You may choose to be excluded from these DirectWest lists. Please note that
   non-published names, addresses, and phone numbers are automatically excluded.
 * You may refuse to provide personal information to us. You may also withdraw
   your consent at any time, subject to legal, contractual, or practical
   restrictions and reasonable notice. However, in either case, this may limit
   our ability to serve you. When you contact us, we will confirm that you are
   the registered customer. Please know that withdrawing your consent may
   prevent us from providing you with service and products in certain
   circumstances. 


SASKTEL ONLINE AND MOBILE PRIVACY POLICY:

This section specifically addresses the way in which SaskTel may collect, use,
disclose and manage Personal Information in connection with our website, mobile
applications and electronic communications (such as email and chat messages). 


COLLECTION OF PERSONAL INFORMATION

We may collect personal information when you use our website, mobile
applications, or interact with us using other digital channels such as social
media platforms and online chat applications. For example, we may collect:

 * Account/Contact Information, such as your name, mailing address, phone
   number, account number, date of birth, email address, user ID and password in
   order to authenticate your identity and provide the service or information
   you requested.
   * When using one our apps including the mySaskTel App and SaskTel maxTV App,
     we collect information such as your email address, username and password in
     order to authenticate you and provide the service or information you
     requested.
 * Financial Information, may be collected during the application process for a
   credit check, or when transacting business with you.  Bank account or credit
   card information may be collected during a purchase transaction, or when
   using pre-authorized payments for our services.
   * Social Insurance Number and Health Services Card are optional but may be
     requested to perform a credit check; however, customers may choose to
     provide two (2) other forms of identification such as date of birth,
     driver’s license number, or passport instead.
 * Location Information, such as the information about your device's physical
   location may be used to provide you with enhanced services or provide
   information you have requested.
   * Opt Out: The ability to access location information is controlled by your
     device. Please refer to the documentation for your device regarding how to
     allow or block the collection of location information. If you choose not to
     provide location information, some services may not operate effectively.
   * mySaskTel App:  While using our mySaskTel app to find nearby SelectWi-Fi
     hotspots you may provide permission to use location information that is
     obtained by your device. The mySaskTel app does not capture, retain or
     share any location information.
 * Transactional Information about your use of our products and services may be
   collected and analyzed by strategic partners that work with SaskTel to
   provide products and services, help SaskTel market to customers, or that work
   with SaskTel to conduct market and consumer experience research. We require
   these partners, by contract, to honor our privacy principles in the handling
   of the personal information they obtain from us. Transaction data is only
   kept as long as needed.
   * mySaskTel App - Data collected from our mySaskTel app is retained for three
     (3) months, after which time all identifying information is deleted and
     only anonymized summary reports are retained. You may request deletion of
     your information from the mySaskTel app by contacting SaskTel.
 * Device Information such as model, manufacturer, software version, IMEI and IP
   address. This information allows us to identify and communicate with your
   device, fix bugs and guide our decisions about how we can improve your
   experience and make our applications more useful to you in the future.
   * mySaskTel App – During the first launch or reinstallation of this app, you
     will be asked for permission to collect your user name, IP address, browser
     used and device information such as model, manufacturer and version of
     software. We also capture the number of individuals viewing or paying eBill
     within the app, what pages within the app are visited, what transactions
     are performed, and any error messages that are encountered. You may opt out
     of the analytics we collect for the mySaskTel app at any time.
     * In IOS and Android devices, the option to stop sending analytics data is
       located in the mySaskTel app settings “About the App”.

 * Biometric Data for the use of convenience login features such as Face ID,
   Touch ID, or Remember Me is stored in and controlled by your device
   settings.  Our apps may utilize these features to authenticate you, but we
   never have access to the biometric data.

 * Website Use Information such as browsing behavior on SaskTel sites and links,
   content you have downloaded, your IP address, as well as other data gathered
   from the use of web tools (for example, Cookies) to better understand your
   interests and needs so that we can serve you better. This information is
   collected on an aggregated basis and no personal information is associated
   with these statistics.

 * * Cookies
     * Cookies are small data packets that allow our computers to identify your
       browser and remember important information that will make your use of our
       site more enjoyable. For example, some cookies save your passwords and
       preferences, so you don’t have to enter them each time you visit a site.
     * Cookies can also tell us which pages are visited, by how many people, the
       average time spent on the page and other useful statistics related to the
       use of our site. All information is collected on an anonymous basis, and
       we never combine information gathered by a cookie with personally
       identifiable information. We use the statistics to understand how
       customers use our sites, to make it easier for you and other visitors to
       use our site, to monitor our site’s performance, and to improve our
       website.
     * The use of cookies in an industry standard, and you’ll find that most
       major websites use cookies and most major browsers are set up to accept
       them. If you wish, you can configure your browser to accept all cookies,
       reject all cookies, or notify you when a cookie is sent. You do not need
       to accept cookies to visit our site. However, should you choose not to
       accept these cookies, your experience at our site (and other websites)
       may be diminished and some features may not work properly.
 * Social Network Data: Aggregated statistics may be shared with SaskTel by
   third party social media platforms when interacting with our brand through
   those platforms.
   * Any content you post on official SaskTel managed social media pages, such
     as pictures, information or opinions, is subject to the Terms of Use and
     Privacy Policies of those respective platforms. Please refer to them to
     better understand your rights and obligations with regard to such content.
 * Other information, such as any feedback you may provide to us, or information
   on web forms that you may choose to fill in.
   * Feedback or information you provide to us, may be used to better understand
     our customers, website visitors and mobile app users.


PROTECTING THE PRIVACY OF CHILDREN

The privacy of children is important to us. We do not use our website or app to
intentionally collect or use a child’s personal data. We encourage parents to
review our Privacy Statement, Legal Notices and User Agreement documents. We ask
that children do not submit any personal information to us. Our services are
intended for individuals who can form legally binding contracts.

As an added protection for children, on any of our commercial websites or online
services directed to children under 13 years of age, we’ll obtain the permission
of a parent or legal guardian before collecting, using or disclosing any
personally identifiable information about a child, e.g. for participation in
contests or promotions.

Services and devices to access our services may be purchased for family use and
therefore used by children without our knowledge. When this happens, information
collected may appear to us to be associated with the adult customer who
subscribes to our services and will be treated as the adult’s information under
this policy.


LINKS TO OTHER WEBSITES:

SaskTel’s websites, social media platforms and blogs may contain links to other
sites that SaskTel does not own and or operate. Please be aware that SaskTel is
not responsible for the privacy practices of other such sites. These links to
third party websites are provided as a convenience to the user.  When you click
on one of these links, you are moving to another website and should read the
Privacy Statement and terms of use for each site you visit to ensure you are
comfortable with how they may use your personal information.


QUESTIONS OR CONCERNS

We welcome your comments about this Privacy Statement. Please contact us if you
have questions about privacy and usage that weren't answered here. You may
address these concerns, in writing, to:

Chief Privacy Officer

 * SaskTel
 * 13th Floor, 2121 Saskatchewan Drive
 * Regina, SK S4P 3Y2
 * email: privacy.matters@sasktel.com

If this doesn't resolve your concern to your satisfaction, you may contact the
Saskatchewan Information and Privacy Commissioner by writing to:

Saskatchewan Information and Privacy Commissioner

 * 503 – 1801 Hamilton Street
 * Regina SK S4P 4B4
 * Telephone: 306-787-8350
 * Toll Free Telephone (within Saskatchewan): 1-877-748-2298
 * Fax: 306-798-1603
 * Email: webmaster@oipc.sk.ca
 * Twitter:
   @SaskIPC External Link Icon An icon to identify external sites

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